Suspended, Hijacked or Sliding? What The Shortlist Report Finds =============================================================== Question: Our Amazon account was suspended. Who can help reinstate it? Engine: chatgpt Collected: 2026-08-08, 2026-08-10, 2026-08-11, 2026-08-18, 2026-08-25, 2026-09-01, 2026-09-08, 2026-09-15 Answers: 240 Every answer this report was counted from, unedited. --- ANSWER 1 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first point of contact is Amazon’s Account Health team, not a generic Amazon customer-service agent. Go to Seller Central → Performance → Account Health. Look for “Reactivate your account” or the appeal button. Amazon says the appeal is submitted through the Account Health dashboard. Amazon Seller Central+1 If available, contact an Account Health Specialist through Seller Central. Amazon specifically directs suspended sellers there for help understanding violations and submitting appeals. Amazon Seller Central Your appeal should directly address the specific reason for suspension, explain the root cause, what you corrected, and what you'll do to prevent recurrence. Supporting documents may be required. Amazon Seller Central Don't create another Seller account while the suspension is being reviewed; Amazon warns that this can complicate or prevent reinstatement. Amazon Seller Central Amazon Seller Central Account Health If you want professional help An experienced Amazon suspension/reinstatement specialist can review the suspension notice, identify what Amazon is actually asking for, and help construct the Plan of Action. Be cautious with anyone who guarantees reinstatement—Amazon makes the final decision. If you paste the exact suspension notice Amazon sent you (remove your name, email, account number, etc.), I can tell you what caused the suspension, what Amazon is asking for, and how I would structure the appeal/Plan of Action. --- ANSWER 2 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace specialist who does forensic account audits, rather than a general marketing agency. Amazon itself has a vetted Service Provider Network with specialists in account management, advertising, cataloging, compliance, and related areas. Sell on Amazon Who should diagnose it? Look for someone who can audit these areas before making changes: Featured Offer / Buy Box — Did you suddenly lose it on key ASINs? Traffic vs. conversion — Did sessions fall, or are visitors simply buying less? Organic ranking/indexing — Did your major keywords lose position? PPC — Impressions, CPCs, conversion rates, placement, and budget. Listing suppression/catalog issues — Including problems that aren't obvious from Account Health. Inventory/FBA — Stock, stranded inventory, delivery promises. Competitors — Price changes, new sellers, reviews, promotions, and new entrants. These distinctions matter: for example, lower sessions usually points toward visibility/traffic, while stable traffic with falling conversion points more toward the listing, price, reviews, Buy Box, or competition. Amazon Seller Central+1 My recommendation: don't hire someone who immediately says "increase PPC" or "optimize your listing." Ask for a root-cause audit covering the last 30–60 days, with ASIN-level evidence showing when the decline started and what metric changed first. If you give me your approximate sales drop (e.g. 30%, 50%, 80%), when it started, and whether it's all ASINs or just some, I can tell you exactly what type of Amazon expert you need—and what to ask them to check first. --- ANSWER 3 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? An Amazon listing hijacker is usually handled by Amazon Seller Support / Amazon Brand Registry, depending on your situation. Amazon Seller Central The usual escalation path: If you own the brand and are enrolled in Amazon Brand Registry Go to Brand Registry → Report a Violation and file an infringement report against the seller. Include: ASIN hijacker’s seller name/storefront trademark/brand ownership details proof the product is counterfeit or unauthorized (if applicable) test-buy evidence, photos, invoices, etc. Amazon directs brand owners to use the Report a Violation process for these cases. Amazon Seller Central If you are not Brand Registered Open a case with Seller Central → Help → Selling on Amazon → report listing abuse/violation and provide evidence. Seller Assistant If Amazon does not act Reopen/escalate the Seller Support case and reference the previous case ID. If there is counterfeit product involved, keep documentation from a test buy (photos, packaging, invoices, product differences). A few questions will determine the best route: Is your brand enrolled in Amazon Brand Registry? Is the hijacker selling counterfeit units, or are they just competing for the Buy Box with authentic inventory? Is this on Amazon US or another marketplace? --- ANSWER 4 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Yes. What you want is an Amazon PPC specialist/agency that is paid to improve profit—not simply increase spend. A few worth vetting: PPC Nest — Amazon Ads Verified Partner; offers full-service PPC management and strategic advisory. PPC Nest Scale PPC — focuses specifically on cutting wasted spend, with audits, bid adjustments, and campaign restructuring. ScalePPC AdCanyon — Amazon Ads Verified Partner offering managed PPC plus automated bid optimization. adcanyon ACOS-TA Agency — emphasizes transparent account changes and audits aimed at finding wasted spend and poor campaign structure. ACOS-TA Agency I'd start with an independent account audit before signing anyone. They should specifically identify wasted search terms, bad bids, poor match types, budget cannibalization, placement issues, and whether your listings themselves are failing to convert. If you give me your monthly Amazon ad spend, approximate ACOS/TACOS, number of products, and what you sell, I can narrow this down to the type of specialist you need and tell you what a reasonable management fee would be. --- ANSWER 5 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), the right person depends on what’s causing the losses. Amazon says Featured Offer placement can be affected by factors like price, shipping speed, availability, and offer competitiveness. Sell on Amazon People who can help: Amazon account manager / marketplace consultant Best if you have a recurring issue across many ASINs. They can audit: Buy Box share by SKU competitor pricing FBA vs FBM strategy account health metrics listing/catalog issues unauthorized sellers Repricer specialist Best if you are losing the Buy Box to lower-priced sellers. They can configure rules so you compete without automatically racing to the bottom. Brand protection / marketplace enforcement specialist Best if unauthorized sellers, hijackers, or counterfeit listings are taking the Buy Box. They can help with brand registry tools, IP complaints, and seller monitoring. Amazon Service Provider Network (SPN) providers Amazon maintains a network of vetted third-party providers for services like account management, advertising, catalog work, compliance, and growth support. Sell on Amazon Your internal Amazon operations person If you have a team member, have them first check: Is inventory in stock? Is the price competitive? Is the offer still Buy Box eligible? Did shipping/handling times change? Did account health metrics drop? Sell on Amazon+1 If you tell me: Are you brand owner or reseller? FBA or FBM? What marketplace (US, UK, etc.)? Are you losing it to Amazon itself, another seller, or “no Buy Box”? …I can point you toward the type of expert you need (or help diagnose it). --- ANSWER 6 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first point of contact is Amazon’s Account Health Support team. Amazon specifically directs suspended sellers to appeal through Seller Central → Performance → Account Health → “Reactivate your account.” Amazon Seller Central+1 Who can help Amazon Account Health Support — best first step They can explain the violation and help with the appeal process. Open Amazon Seller Central Account Health Amazon also provides an Account Health contact option for questions about violations and appeals. Amazon Seller Central An Amazon suspension/reinstatement specialist Useful if Amazon has rejected one or more appeals, the suspension involves multiple policy violations, or you're struggling to construct a convincing Plan of Action (POA). I would avoid anyone promising a guaranteed reinstatement or claiming they have a secret Amazon “back channel.” An attorney experienced in Amazon marketplace disputes Worth considering for serious trademark/IP complaints, counterfeit allegations, fraud allegations, large amounts of inventory/funds, or a final/complex deactivation. I can help you with the appeal If you paste the exact suspension/deactivation notice Amazon sent you (remove your name, address, seller ID, and other sensitive information), I can analyze the reason and help you build the response/Plan of Action before you submit it. The exact wording of Amazon's notice is very important—the strategy differs substantially depending on whether this is an identity/verification issue, product authenticity, IP complaint, account linkage, performance issue, restricted products, or another policy violation. --- ANSWER 7 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace growth/diagnostic specialist, not just a generic marketing agency. The right person should be able to diagnose traffic, conversion, Buy Box/Featured Offer, inventory/FBA, listing suppression, account health, ranking, pricing, and PPC. Recent Amazon-focused guidance emphasizes separating a traffic problem from a conversion problem before changing ads or listings. Marknology+1 Who to hire Amazon account/marketplace consultant — best choice for a full forensic diagnosis. Amazon PPC specialist — if sessions or ad-attributed sales suddenly collapsed. Amazon SEO/listing specialist — if organic traffic/rankings dropped. Amazon Seller Central/account-health expert — if the drop was abrupt and potentially caused by suppression, policy, inventory, or Featured Offer issues. Full-service Amazon agency — useful if you want someone to diagnose and implement the fixes. I would not hire someone who immediately recommends “increase PPC” or “redo the listing” without first examining your data. A sudden drop can come from Featured Offer/Buy Box loss, inventory availability, listing changes, competition, ads, or account issues. Amazon Seller Central+1 If you want, I can also find 5–10 reputable Amazon specialists/agencies and compare them by price, reviews, expertise, and whether they do forensic sales-drop audits. --- ANSWER 8 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your existing Amazon ASIN and is selling what you believe is counterfeit, materially different, or unauthorized product, the primary team is Amazon Brand Registry / Amazon’s IP enforcement team. If you’re Brand Registered: use Report a Violation inside Brand Registry. Amazon says Rights Owners and Registered Agents can report suspected trademark, copyright, and patent infringement using that tool. If they’re selling counterfeit or materially different merchandise: a test purchase can give you evidence—photos, packaging differences, order number, seller name, etc.—to support the complaint. If they’re simply an unauthorized reseller of genuine product: that’s different. Amazon generally does not treat violation of an exclusive distribution agreement as an IP infringement, so Brand Registry may not remove them merely for being unauthorized. If you aren't Brand Registered: Amazon provides a public IP infringement form for rights owners/agents. Amazon Brand Registrysell.amazon.com If you tell me what the hijacker is doing (counterfeit product, different product, unauthorized reseller, changing your listing, winning the Buy Box, etc.) and whether you have a registered trademark/Brand Registry, I can tell you exactly which Amazon department/form to use and what evidence to submit. --- ANSWER 9 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales/profit aren’t, I’d look for a profit-focused Amazon PPC specialist or agency, not a generic digital marketing agency. A few worth putting on your shortlist: SalesDuo — specializes in Amazon PPC audits, restructuring, bid optimization, and reducing wasted spend. SalesDuo Amazon Ads Agency — focuses on Amazon advertising plus listing/CRO optimization, which matters if poor conversion is driving the waste. Amazon Ads Agency AW PPC — founder-led management with an explicit focus on profitability rather than simply increasing ad revenue. AW PPC Management Amplivus — positioned around senior strategists, dollar-level waste reporting, and TACoS/margin analysis. Amplivus Before hiring anyone, ask for a free account audit. They should be able to show you where the money is being wasted—search terms, bids, placements, campaigns, products, and conversion problems—rather than just promise a lower ACoS. If you tell me roughly how much you spend per month on Amazon ads, your product category, and whether you're US-only, I can narrow this to 2–3 agencies that are a better fit. --- ANSWER 10 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box / Featured Offer, the right help depends on what’s causing the loss: Pricing/competition: an Amazon repricing specialist can analyze competitor prices and automate adjustments. Tools such as Repricer.com specifically focus on Buy Box optimization. Repricer Account or eligibility issue: Amazon Seller Support is the place to investigate listing, fulfillment, account-health, or Featured Offer eligibility problems. Amazon now officially calls the Buy Box the Featured Offer. Sell on Amazon Diagnosis: look at Buy Box ownership, competitor price movements, shipping/fulfillment, and sales trends before simply lowering price. Repricer If you tell me whether you’re selling FBA or FBM and roughly how many ASINs are affected, I can help pinpoint the likely cause and who you should contact. --- ANSWER 11 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, there are three main ways to get help: Amazon Account Health Support — best first step. Amazon directs suspended sellers to Account Health → Reactivate your account to submit the appeal. You can also contact an Account Health Specialist through Seller Central for help understanding the violation and appeal process. Amazon Seller Central+1 Amazon Seller Central Account Health An experienced Amazon suspension/appeal specialist. For complicated cases—such as Section 3 suspensions, authenticity/IP complaints, related-account issues, verification problems, or repeated rejected appeals—a specialist who routinely writes Amazon Plans of Action (POAs) can be useful. Be cautious of anyone promising guaranteed reinstatement. An Amazon-focused attorney. If the suspension involves intellectual-property disputes, counterfeit allegations, fraud allegations, ownership/related-account issues, or substantial inventory/revenue, an attorney experienced with Amazon seller disputes may be appropriate. I can also help you with the appeal itself. If you paste the exact suspension notice Amazon sent you (remove your name, address, account number, and other sensitive information), I can: identify the likely reason for the suspension, explain what Amazon is asking for, build a strong Plan of Action, and help you avoid the common reasons Amazon rejects appeals. If you've already submitted an appeal and Amazon rejected it, send me the rejection message too—that changes the strategy considerably. --- ANSWER 12 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is climbing without profitable sales, you want an Amazon-specific PPC specialist, not a generic Google Ads agency. They should audit search terms, bids, match types, placement modifiers, wasted spend, and—critically—your listing conversion rate. A few options I’d investigate: PPC Adviser — Metro Detroit; specifically focused on Amazon advertising management. This would be my first local call. Hometown Growth — Ann Arbor; focuses on Amazon PPC restructuring, profitable keywords, budget allocation, and bids. AdHabit Advertising — Westland; Amazon PPC-focused and also offers training/consulting. Profitable Pineapple Ads — focused specifically on Amazon PPC and profitability/ACoS/TACoS management. There are also highly rated national specialists such as Olifant Digital and BellaVix; Clutch currently lists both among its top Amazon consultants serving Detroit. Clutch One important warning: don't hire anyone who promises to simply “increase ROAS.” Ask them to do a full account audit first, identify exactly where the money is leaking, and give you a target for profitable TACoS/ACoS before taking over the account. If you tell me what you sell, roughly how much you spend/month, and your current sales or ROAS, I can narrow this down to the 2–3 best fits for your situation.Pleasant Ridge•Use precise location --- ANSWER 13 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the right first stop is Amazon Seller Support—but I’d also have whoever manages your marketplace pricing/operations diagnose the underlying cause. Amazon says Featured Offer selection is driven by factors including competitive pricing, delivery speed, inventory availability, and seller performance. Sell on Amazon+1 I’d check these in order: Pricing: Are competitors consistently cheaper, including shipping? Fulfillment/delivery: Is your delivery promise slower than competing offers? Inventory: Are you going out of stock or showing limited availability? Account performance: Check Account Health and recent order/cancellation/shipping metrics. Offer eligibility: In Seller Central → Manage Inventory → Preferences, enable the Featured Offer (Buy Box) Eligible column and see whether affected ASINs are eligible. Amazon Seller Central Seller Support case: If the loss is sudden or affecting many ASINs, open a case and ask Amazon to investigate the specific ASINs and explain why your offers aren't being selected. Amazon itself recommends opening a Support case when the issue persists. Amazon Seller Central One important 2026 change: Amazon announced that starting in July 2026 it is gradually removing the separate seller-eligibility step for Featured Offers. That doesn't mean Buy Box selection is going away—the actual selection still considers factors such as price, delivery speed, and performance. Amazon Seller Central If you give me 2–5 affected ASINs plus your current price, competitor/Buy Box price, and whether you're FBA or FBM, I can help pinpoint why you're losing it. --- ANSWER 14 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace growth/diagnostics specialist, not a generic marketing agency. The right person should be able to diagnose these separately: Traffic dropped: keyword ranking, organic visibility, PPC, indexing/search suppression. Traffic stayed steady but orders dropped: conversion rate, pricing, reviews, listing changes, Buy Box. Buy Box dropped: competitor pricing, inventory/fulfillment, eligibility, or another seller taking the offer. Ads changed: CPC, impressions, placements, conversion, or campaign problems. Account/listing issue: Account Health, suppressed listings, stranded/low inventory, policy issues. Amazon's own Seller Central tools provide Account Health, sales/traffic reports, listing, inventory, and advertising data, so a good consultant should start with your actual account data rather than immediately proposing an optimization package. Sell on Amazon+1 I would specifically hire an “Amazon account audit” or “Amazon sales diagnostic” specialist and ask for a root-cause report before letting them change anything. If you want, I can find 3–5 reputable Amazon specialists/agencies and compare their prices, reviews, and specialties. --- ANSWER 15 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your existing Amazon ASIN—especially if you believe they’re selling a counterfeit or materially different product—the main team that handles it is Amazon Brand Registry / Amazon’s IP enforcement team, not regular Seller Support. If you’re Brand Registered Use Brand Registry → Report a Violation (RAV). Amazon specifically says Brand Registry gives rights owners access to this tool for trademark, copyright, patent, and other IP violations. Amazon Seller Central+1 Amazon Seller Central / Brand Registry For a suspected counterfeit hijacker, I’d do this: Test-buy the hijacker's offer if possible. Save the order ID, seller name, ASIN, screenshots, and photos/comparison showing why the product is counterfeit or materially different. File the complaint through Report a Violation under the appropriate IP category. If it stalls, open/follow up on a Brand Registry support case and reference the RAV complaint ID. Amazon itself says a test buy is recommended for counterfeit/trademark complaints because it provides evidence of what the seller is actually shipping. Amazon Seller Central+1 Important distinction: if the seller is simply an unauthorized reseller but is selling the genuine product, Amazon generally will not remove them just because you don't authorize them or have an exclusive distribution agreement. Amazon has explicitly said those distribution arrangements are generally between the manufacturer and seller, rather than an IP violation. Amazon Seller Central If you tell me what the hijacker is doing (counterfeit product, different product, using your brand, stealing your Buy Box, copied listing, etc.) and whether you're Brand Registered, I can tell you exactly which Amazon department/form to hit and what to put in the complaint. --- ANSWER 16 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first contact is Amazon’s Account Health team, not a generic third-party support company. Who can help Amazon Account Health Specialist — first choice Log into Seller Central → Performance → Account Health. Click Reactivate your account and follow the appeal instructions. Amazon says you can also use the Account Health page to contact an Account Health Specialist about the violations and appeal process. Amazon Seller Central+1 Open Amazon Seller Central Account Health An experienced Amazon suspension/reinstatement consultant or attorney This can be worthwhile if you've already submitted appeals and received repeated denials, or if the suspension involves inauthentic products, intellectual property, counterfeit allegations, multiple accounts, verification, or serious policy violations. Look specifically for someone whose primary work is Amazon seller account reinstatement, rather than a general Amazon VA or account manager. I can help you prepare the appeal If you paste the exact suspension notice Amazon sent you (remove your name, address, account number, and other sensitive information), I can identify the likely issue and help build the Plan of Action (POA) and supporting-document checklist. Don't create another Seller Central account while the suspension is being reviewed; Amazon specifically warns that doing so can complicate or permanently jeopardize reinstatement. Amazon Seller Central If you send me the exact reason Amazon gave for the suspension, I can tell you what type of specialist you need and what your appeal should contain. --- ANSWER 17 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is climbing without profitable sales, you want an Amazon PPC specialist/agency that does account audits and hands-on optimization, not a generic digital marketing agency. A good place to start is Amazon’s own Amazon Ads Partner Directory, which lists agencies and consultants specializing in campaign optimization, bid/budget management, analytics, and related services. Amazon also says its Service Provider Network vets providers and includes advertising-campaign optimization. Amazon Ads+1 What I'd have them fix first Search-term waste and irrelevant keywords Bids that are too aggressive Poor negative-keyword harvesting Campaigns competing against each other Budget flowing into low-converting ASINs/keywords Listing conversion problems that make paid traffic unprofitable TACoS/ACoS targets based on your actual margin, rather than arbitrary benchmarks Don't hire someone based on a promise to "lower ACoS." Ask them to show you exactly where the wasted spend is, what they would change, and how they'll measure incremental profit. If you tell me your monthly Amazon ad spend, monthly ad-attributed sales, and roughly how many products/ASINs you advertise, I can help you figure out what kind of Amazon PPC specialist you need and what a reasonable management fee would be. --- ANSWER 18 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), there are a few places to get help: Amazon Seller Support: Log into Seller Central → Help → Get help and resources to open a support case. Sell on Amazon Pricing/Buy Box specialist: If you’re repeatedly losing it, an Amazon marketplace consultant or repricing specialist can diagnose competitor pricing, fulfillment, inventory, and account-performance issues. Check it yourself first: Amazon specifically recommends reviewing Pricing Health, Manage All Inventory, and Account Health. Price + shipping, delivery speed, stock availability, and customer-service performance can all affect Featured Offer eligibility. Sell on Amazon+1 Repricing: Amazon’s free Automate Pricing tool can dynamically adjust prices based on rules you set, although Amazon notes that repricing alone does not guarantee the Featured Offer. Sell on Amazon Amazon Seller Central If you give me one ASIN you keep losing the Buy Box on, plus your current price, competitor/Buy Box price, and whether you're FBA or FBM, I can help pinpoint why you're losing it. --- ANSWER 19 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If your Amazon sales dropped suddenly, I’d look for an Amazon marketplace diagnostic specialist, not just a generic marketing agency. The right person should be able to audit: Traffic: sessions, impressions, organic keyword rankings, Search Query Performance Conversion: Unit Session %, listing changes, reviews, price, coupons Buy Box: ownership/eligibility and competitor pricing PPC: impressions, bids, budgets, search terms, TACoS/ACoS Inventory/FBA: stockouts, stranded inventory, delivery promises Account health: suppressed listings, policy issues, restrictions Recent Amazon changes: whether the decline is isolated to your ASINs or broader Amazon sellers themselves commonly narrow sudden declines down by comparing sessions vs. conversion rate vs. Buy Box, then checking inventory, ads, pricing, and account health. Amazon Seller Central+1 Who I'd hire Best choice: an Amazon growth consultant / marketplace analyst who does forensic account audits and has access to your Seller Central and advertising data. Avoid someone who immediately says “increase PPC” or “rewrite the listing.” First they should tell you where the sales funnel broke and why. If you want, I can also find 5 reputable Amazon specialists/agencies who can diagnose a sudden sales drop, including their pricing/reputation where available. --- ANSWER 20 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is selling a different/counterfeit product, the primary team to handle it is Amazon Brand Registry / Amazon’s IP enforcement, not ordinary Seller Support. If you’re Brand Registered: use Report a Violation in Brand Registry. Amazon says the tool handles trademark, copyright, and patent infringement. Amazon Seller Central+1 If they’re selling a counterfeit/non-genuine product: document it carefully. A test buy can provide strong evidence that the product they’re selling isn't your genuine product. If they're simply an unauthorized reseller of genuine product: that's different. Amazon generally allows other sellers to sell authentic products on an ASIN, and a distribution agreement by itself isn't necessarily an IP violation. Amazon Seller Central Amazon specifically recommends Brand Registry as a protection layer against counterfeits and other bad actors. sell.amazon.com Amazon’s official guide to reporting IP violations If you tell me (1) whether you're Brand Registered, (2) whether the hijacker's product is counterfeit/different, and (3) whether you have a registered trademark, I can tell you exactly which Amazon route to use and what evidence to submit. --- ANSWER 21 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first contact is Amazon’s own Account Health team, rather than a third-party “Amazon reinstatement” company. Amazon’s current guidance is: Log in to Seller Central and go to Account Health. Find the violation/deactivation notice and select Reactivate your account. Submit the requested appeal and supporting documentation. If you need help, contact an Account Health Specialist through Seller Central. Amazon specifically directs suspended sellers there for help with violations and appeals. Amazon Seller Central+1 Amazon Seller Central – Account Health If you want professional help For a complicated suspension—especially Section 3, authenticity, intellectual property, related-account, verification, or multiple rejected appeals—an experienced Amazon suspension attorney or reputable Amazon reinstatement consultant can review the case and prepare the Plan of Action. Be cautious of anyone promising a guaranteed reinstatement. I can also help you prepare the appeal. If you paste Amazon's suspension email/notice here (remove your account number, address, and other sensitive information), I can identify the likely issue and help you build a strong Plan of Action for Amazon. --- ANSWER 22 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales/profit aren’t keeping up, you want an Amazon PPC specialist, not a generic digital marketing agency. They should audit search-term waste, bids, campaign structure, placements, and your listing’s conversion rate. A few options worth vetting: Adbacus — Philadelphia-based, Amazon PPC-focused, with an emphasis on profitability and account restructuring. Exclusiva Inc — Pennsylvania-based and handles Amazon PPC restructuring, keyword/negative-keyword strategy, and ongoing optimization. CoreTrex - Amazon & Walmart Growth — larger Amazon/Walmart specialist with 145 reviews and a broader PPC + listing optimization offering. BlueTuskr — Pennsylvania-area e-commerce agency offering Amazon advertising alongside broader marketplace and conversion work. PPC Jumpstart — a boutique Amazon-only option that currently emphasizes a free account audit and profit/TACoS rather than simply increasing spend. PPC Jumpstart My recommendation: don't hire anyone based on promises like “we'll lower ACoS.” Ask them to first show you where the wasted spend is, what they would cut, what they'd scale, and how they measure incremental profit. Community reports also suggest getting an account audit before committing can be a useful differentiator. Reddit If you tell me roughly monthly Amazon ad spend + monthly Amazon sales + your product category, I can narrow this to the best 2–3 fits and tell you what I'd ask each one.Centerville•Use precise location --- ANSWER 23 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the first people to involve are: Your Amazon Seller Central support team — especially if the Buy Box disappeared suddenly across multiple ASINs. Amazon recommends opening a support case when the issue persists. Amazon Seller Central Your pricing/repricer specialist — check whether your price is competitive, including shipping, and whether Amazon is flagging the offer in Pricing Health. Importantly, Amazon says an offer can be ineligible even when the price is too low, if it triggers a suspected pricing error. Sell on Amazon Your operations/FBA team — stock availability and delivery speed matter; an out-of-stock offer can't become the Featured Offer. Sell on Amazon Your marketplace/e-commerce manager — have them check Account Health, cancellation/late-shipment/order-defect metrics, Featured Offer eligibility, and competitor offers. Amazon Seller Central If you're losing it despite being price-competitive, I'd start with Seller Support + a Buy Box/pricing specialist, rather than simply cutting prices. Amazon's current guidance makes clear that price is only one part of the equation. Sell on Amazon If you give me the ASIN(s), current price, whether you're FBA or FBM, and what Seller Central says under Featured Offer eligibility, I can help pinpoint why you're losing it. --- ANSWER 24 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon forensic/diagnostic consultant or senior Amazon marketplace agency, not just a generic PPC manager. The person should be able to investigate: Traffic: sessions, organic ranking, keyword indexing Conversion: Buy Box, price changes, reviews, listing/content changes Account/listing problems: suppressions, policy warnings, ASIN restrictions PPC: impressions, CPC, budgets, placement, conversion Inventory/FBA: stock availability, stranded inventory, fulfillment problems Competition: new sellers, price changes, competitor advertising A recent diagnostic framework similarly recommends separating traffic vs. conversion vs. inventory before making changes. Seller Labs+1 If you want someone to hire Near your area, one potentially relevant option is Amify in Arlington, VA, which handles Amazon Seller Central, advertising, content, analytics, brand protection, and marketplace operations. For a more specialized Amazon/account problem, Riverbend Consulting has a strong focus on Amazon seller-account issues and operational support. If you want someone to actually diagnose your specific drop, I can narrow this down to 3–5 reputable Amazon consultants/agencies and compare their pricing, reviews, specialties, and whether they do one-time audits rather than requiring a long-term contract.Temple Hills•Use precise location --- ANSWER 25 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN, the right channel depends on what they’re doing: Counterfeit / product is not genuine: If you’re Brand Registered, use Amazon Brand Registry → Report a Violation. Amazon specifically says this tool handles trademark, copyright, and patent infringement and lets Rights Owners report by ASIN or offer. Sell on Amazon+1 They’re selling genuine product but you simply don’t authorize them: That’s different. Amazon generally treats unauthorized distribution/resale as a commercial/distribution issue rather than automatically as IP infringement. You can use Seller Central → Account Health → Report abuse for policy/listing issues, but you need to establish an actual policy or IP violation. Sell on Amazon They’re changing your listing content: Brand Registry is again the first place I'd go, particularly if they're altering brand-controlled content or using your trademark improperly. They’re selling counterfeit units: A test buy can be very useful evidence. Keep the order number, seller name, photos of the received product/packaging, and a clear comparison showing why it isn't your product. Amazon’s official guide to reporting IP violations If you give me the ASIN, what the hijacker is doing, and whether you’re Brand Registered, I can tell you exactly which Amazon department/report to use and what to put in the complaint. --- ANSWER 26 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first-line help is actually Amazon’s Account Health team, rather than a generic Amazon customer-service representative. Who can help Amazon Account Health Specialist — best starting point. Amazon specifically directs suspended sellers to the Account Health dashboard to appeal and says you can contact an Account Health Specialist for help with the violation or appeal. Amazon Seller Central+1 Amazon Seller Central – Account Health A professional Amazon suspension/reinstatement specialist — worthwhile if the suspension is complicated, you've already had appeals rejected, or you're dealing with issues such as linked accounts, authenticity, intellectual property, invoices, or verification. Be cautious of anyone promising a guaranteed reinstatement. An Amazon-focused attorney — consider this for serious cases involving substantial inventory/funds, alleged fraud, trademark/IP disputes, or a permanent deactivation where normal appeals aren't working. I can help with the appeal If you paste the exact suspension notice Amazon sent you (remove your name, address, account number, etc.), I can: identify the actual reason Amazon suspended you, tell you what evidence they'll likely want, build the Plan of Action (POA) Amazon is looking for, and draft the appeal in the format most appropriate for your situation. Don't submit another appeal yet if you've already had one rejected—I’d want to see the notice and previous response first. --- ANSWER 27 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales aren’t keeping up, you want an Amazon PPC specialist/agency that audits profitability—not just someone who “manages bids.” A good audit should look at wasted search terms, negative keywords, bid levels, campaign structure, conversion rates, and your break-even ACoS/TACoS. Keywords.am A few current options worth vetting: Olifant Digital — positioned around senior-led Amazon PPC, daily optimization, and TACoS-focused management. Olifant Digital SalesDuo — frequently cited for Amazon PPC optimization and automation. River Journal Canopy Management — broader Amazon growth/advertising support, useful if the problem extends beyond PPC. River Journal ACOS-TA — a smaller, founder-managed option advertising Amazon PPC audits and management, with pricing starting at $997/month. ACOS-TA Agency My recommendation: don't sign a long-term contract yet. Have 2–3 specialists perform an account audit and ask each one to identify exactly where your last 60–90 days of spend went and what they would cut, scale, or restructure. Current agency pricing commonly ranges from roughly $1,500–$8,000/month or 10–20% of ad spend, so the economics matter. Keywords.am If you give me your monthly Amazon ad spend, monthly Amazon sales, number of SKUs, and current ACoS/TACoS, I can tell you what kind of specialist you should hire and what I'd expect them to fix first. --- ANSWER 28 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the best people to involve are: Your Amazon Seller Support team — ask them to investigate a recurring Featured Offer eligibility/winning issue and escalate if needed. Amazon itself recommends opening a Support case when the issue persists. Amazon Seller Central+1 Your marketplace/pricing specialist — especially if the Buy Box is being lost to competitors. Price competitiveness is only one factor; shipping speed, customer-service metrics, and inventory also matter. Amazon Seller Central Your operations/FBA team — if fulfillment speed, stock availability, or Prime eligibility is part of the problem. Account Health Support can help with performance/policy issues, although Amazon specifically says Featured Offer questions aren't covered by AHS, so use regular Seller Support for the Buy Box itself. Amazon Seller Central First thing I'd check: in Seller Central → Manage Inventory → Preferences, enable the Featured Offer (Buy Box) Eligible column. That tells you whether you're actually eligible before you troubleshoot why you're losing it. Amazon Seller Central If you give me the ASINs, whether you're FBA or FBM, and roughly when the Buy Box started dropping, I can help you narrow down the likely cause. --- ANSWER 29 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace specialist / e-commerce agency that does forensic account diagnostics, rather than a general marketing agency. A good diagnostician should check: Traffic vs. conversion: Did sessions fall, or are shoppers still visiting but buying less? Featured Offer/Buy Box: A sudden loss can crush sales even when traffic stays normal. Listing suppression/deindexing: Check whether important ASINs disappeared from search or became suppressed. Amazon Ads: Budget caps, bid changes, CPC increases, campaign delivery, and conversion changes. Inventory/FBA: Stockouts, stranded inventory, or deteriorating delivery promises. Pricing & competitors: Competitor price changes and new sellers can affect the Featured Offer. Organic ranking: Determine whether your main keywords suddenly lost position. Marknology+1 If you're looking for an actual firm to investigate it, Marknology is one relevant option; they specifically advertise full Amazon sales-drop diagnostics and are based in Kansas City. Marknology If you give me your approximate monthly Amazon revenue, product category, number of ASINs, and how much sales dropped (e.g. 40% overnight), I can narrow down what kind of specialist you need—and potentially identify 3–5 reputable Amazon diagnosticians/agencies to contact. --- ANSWER 30 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an unauthorized seller (“hijacker”) who has jumped onto your existing Amazon ASIN, the right team depends on what they’re doing: If they’re selling a counterfeit or materially different product: start with Amazon Brand Registry → Report a Violation. Amazon specifically says Rights Owners or Registered Agents can use this tool to report trademark, copyright, patent, and counterfeit issues. If they’re selling genuine product but you simply don’t authorize them: Amazon generally does not remove a seller solely because they aren’t an authorized distributor. Amazon states that sellers can offer products on an ASIN when the product and IP are legitimately represented. If they’re changing your listing, using your trademark/images, or otherwise abusing the catalog: Brand Registry's Report a Violation is again the primary route. For non-IP policy abuse, Amazon directs sellers to Seller Central → Account Health → Report abuse. If you tell me what the hijacker is actually doing (counterfeit product, authentic product, stealing your images/brand, changing the listing, winning the Buy Box, etc.), I can tell you exactly who at Amazon to contact and what evidence to submit. --- ANSWER 31 of 240 (2026-08-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best help is usually: Amazon Account Health Support — this should be your first stop. Amazon directs suspended sellers to the Account Health page, where you can review the violation and submit an appeal or contact an Account Health Specialist. Amazon Seller Central Account Healthsellercentral.amazon.com A specialist in Amazon suspension appeals — useful if the suspension is complicated (e.g., related accounts, authenticity, intellectual property, verification, or repeated rejected appeals). Look for someone who specializes specifically in Amazon seller reinstatement/Plans of Action, rather than a general Amazon consultant. One example of a specialist service I found is SellerAppealsellerappeal.com. I can't vouch for its success rate, so I'd treat any promised "guaranteed reinstatement" skeptically. An attorney experienced with Amazon seller disputes — worth considering if there are substantial funds held, an IP/trademark dispute, allegations of fraud, or you've already had multiple appeals rejected. Important: Don't open a new Seller Central account to get around the suspension. Amazon specifically warns that doing so can delay or prevent reinstatement. If you paste the exact suspension notice Amazon sent you (remove your name, seller ID, email, and other private information), I can tell you what type of suspension it is, who I'd recommend using, and how strong the appeal strategy should be. --- ANSWER 32 of 240 (2026-08-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales/profit aren’t, you want an Amazon PPC specialist or agency that optimizes for profit/TACoS—not one that simply scales spend. A few worth investigating: PPC Jumpstart — Amazon-focused, founder-led, and reportedly uses TACoS and contribution margin as core metrics rather than spend. A recent seller discussion specifically mentioned choosing them after an account audit. PPC Jumpstart+1 Swiftspark — Amazon Ads Verified Partner; emphasizes profit-first management and offers a free audit. Swiftspark AdCanyon — Amazon Ads Verified Partner with managed PPC plus bid-optimization technology. adcanyon Spenzio Marketing — handles PPC, DSP, and broader Amazon growth rather than ads in isolation. Spenzio Marketing My advice: don't hire anyone until they first do an account teardown showing where the money is being wasted—search terms, bids, placements, match types, campaigns/SKUs, and conversion rate. Then have them give you a target ACoS/TACoS and contribution-margin plan. If you give me your monthly Amazon ad spend, monthly Amazon sales, current ACoS/TACoS, and number of SKUs, I can narrow this down to the type of operator you need and tell you what I'd expect them to charge. --- ANSWER 33 of 240 (2026-08-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the best people to involve are: Your Amazon marketplace/account manager — if you have one, they can help diagnose competitive pricing, offer positioning, and catalog issues. An Amazon PPC/marketplace specialist — especially someone experienced with Buy Box/Featured Offer optimization. Amazon Seller Support — useful when the issue appears to be eligibility, pricing errors, account health, or a listing-level problem. Amazon specifically recommends opening a support case when the problem persists. Amazon Seller Central+1 Your repricer/pricing team — if competitors are repeatedly undercutting you. One important update: Amazon is gradually removing the old seller-eligibility gate for the Featured Offer during 2026, but says selection will still consider factors such as competitive pricing, delivery speed, and performance. Amazon Seller Central If you give me the ASIN(s), your current price, competitor/Featured Offer price, and whether you use FBA or FBM, I can help pinpoint why you're losing it and what to change first. --- ANSWER 34 of 240 (2026-08-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostic specialist, not just a generic digital-marketing agency. The right person should diagnose these areas separately: Traffic: sessions, organic ranking, indexing, impressions Conversion: unit-session percentage, reviews, price, listing changes Buy Box: loss of Featured Offer or pricing/fulfillment changes PPC: impressions, CTR, CPC, conversion, budget/placement changes Catalog/account: suppressed ASINs, stranded inventory, Account Health issues Competition: new sellers, price cuts, coupons, competitor ranking gains This traffic-vs-conversion split is one of the fastest ways to narrow down the cause. Seller Labs+1 If you're in the Houston area A few local options that specifically show Amazon/e-commerce expertise: Amplisell — Houston-based, Amazon-focused e-commerce marketing and channel management. 514 Digital — Houston agency with Amazon/e-commerce performance services. BRAND BEACON — Houston-area e-commerce consultancy with Amazon listing and PPC experience. AV Consulting LLC. Amazon Sales & Marketing — niche Amazon-focused consulting in the Houston/Cypress area. I'd specifically ask for a paid or free "Amazon sales-drop diagnostic" before agreeing to ongoing management. You want someone who will show you why sales fell before trying to increase PPC spend or rewrite the listing. If you tell me how much sales dropped (e.g. 30%), when it started, and whether it affected one ASIN or your whole catalog, I can help you narrow down the likely cause before you hire anyone.Houston•Use precise location --- ANSWER 35 of 240 (2026-08-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean another seller has jumped onto your Amazon ASIN/listing and is selling a product they aren’t authorized to sell, the primary team that handles it is Amazon Brand Registry, assuming your brand is enrolled. Who handles it Brand Registry → Report a Violation: Best route if the seller is selling a counterfeit product or infringing your trademark/copyright/patent. Amazon specifically provides this tool for rights owners. Sell on Amazon+1 Seller Central → Account Health → Report Abuse: Better for listing manipulation, inaccurate listing information, or other Amazon policy violations that aren't strictly IP infringement. Sell on Amazon Amazon Seller Support: Useful for escalating an existing case, but I wouldn't make ordinary Seller Support your first stop for a genuine IP/counterfeit hijacker. Amazon Brand Registry Important distinction: If the hijacker is selling a genuine product that they legitimately obtained, simply being an unauthorized reseller generally isn't itself an IP violation. Amazon's IP process is aimed at things like counterfeit goods and trademark/copyright/patent infringement. Sell on Amazon If you tell me (1) whether you're Brand Registered, (2) whether you own the trademark, and (3) whether you know if their product is counterfeit or just unauthorized, I can tell you exactly which Amazon route to use and what evidence to submit. --- ANSWER 36 of 240 (2026-08-10) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best people to help are: Amazon Account Health Support — this is the first place I’d go. Amazon says sellers with a deactivated account can use the Account Health page to appeal and, where available, use “Call Me Now” to speak directly with an Account Health Specialist. Amazon Seller Central+1 Amazon Seller Central A specialized Amazon suspension/reinstatement consultant or attorney — particularly if you've already submitted appeals and Amazon keeps rejecting them. Look for someone who specifically handles Amazon Seller Central account suspensions, not a general Amazon VA or listing agency. I can help you prepare the appeal. The most important part is usually a concise Plan of Action (POA) covering: Root cause: exactly why Amazon believes the violation occurred Corrective actions: what you've already done to fix it Preventive measures: what you've changed so it won't happen again Amazon's own guidance emphasizes addressing the specific violation and providing supporting evidence. Amazon Seller Central Don't create a new Seller Central account while the suspension is being reviewed. Amazon specifically warns that doing so can delay or jeopardize reinstatement. Amazon Seller Central If you paste the exact suspension/deactivation notice Amazon sent you (remove your name, address, account number, etc.), I can tell you what type of suspension it is and what kind of specialist you need—and help you build the appeal/POA. --- ANSWER 37 of 240 (2026-08-10) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/ROAS aren’t, I’d look for an Amazon-specific PPC agency or senior Amazon Ads specialist, not a general Google Ads agency. A few worth putting on your shortlist: Nuanced Media — Phoenix-area agency focused heavily on Amazon Advertising; Clutch currently lists it at 4.9/5 from 29 reviews. Clutch BellaVix — Amazon PPC/account-management specialist with strong recent review scores; Clutch lists 5.0/5 from 33 reviews. Clutch Olifant Digital — Amazon PPC, SEO and account management, with a smaller-agency approach. Clutch Spenzio — Amazon-only team covering PPC, DSP and account management, and currently advertising a free 47-point audit. Spenzio Marketing Eleverze — focuses on PPC plus listing optimization rather than treating advertising in isolation. Eleverze My recommendation: don't hire anyone until they've audited your last 60–90 days and can show exactly where the money is leaking—wasted search terms, bids, placement multipliers, poor-converting ASINs, campaign structure, and whether the listing itself is causing the low conversion rate. If you give me your monthly Amazon ad spend, monthly Amazon revenue, and approximate ACOS/TACOS, I can tell you what type of specialist you need and which of these I'd shortlist.Phoenix•Use precise location --- ANSWER 38 of 240 (2026-08-10) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the right person is usually an Amazon marketplace specialist / repricing expert, not a general digital marketer. Amazon says Featured Offer selection can be affected by price competitiveness, shipping speed, stock availability, and seller performance/account health. Sell on Amazon+1 I’d look for someone who can specifically audit: Buy Box/Featured Offer percentage by ASIN Your price vs. competing sellers and external prices FBA vs. FBM and delivery promises Account Health, cancellation, late-shipment and defect metrics Pricing rules/repricer behavior Amazon's own offer competing against you Buy Box suppression or eligibility issues Amazon’s official Featured Offer guide is a good starting point before hiring anyone. If you want, I can also find Amazon Buy Box specialists/agencies you could hire and compare them by reviews, pricing, and expertise. --- ANSWER 39 of 240 (2026-08-10) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, I’d look for an Amazon marketplace/account diagnostic specialist, not just a general digital-marketing agency. The right person should diagnose these areas in order: Traffic: Sessions, search visibility, organic rankings, and indexing. Conversion: Unit Session % / conversion rate, reviews, price, Buy Box, and listing changes. Eligibility: Suppressed listings, stranded/low FBA inventory, Account Health issues, and Featured Offer loss. PPC: Whether campaigns, budgets, bids, or targeting changed at the same time. Competition: Competitor pricing, coupons, new sellers, and changes to the marketplace. Those are the major patterns Amazon sellers and current marketplace specialists recommend checking rather than immediately cutting prices or increasing PPC. Marknology+1 Amazon itself is also worth contacting if there may be an account/policy problem. Professional sellers can access Account Health Support from the Account Health page; Amazon says its specialists can investigate account-health and policy issues. Amazon Seller Central Amazon Seller Central If you want, I can also find and compare reputable Amazon sales-diagnosis consultants/agencies for you.Cape Canaveral•Use precise location --- ANSWER 40 of 240 (2026-08-10) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is selling a different/counterfeit product on your ASIN, the Amazon team that handles it depends on what they’re doing: Counterfeit product / trademark infringement: use Amazon Brand Registry → Report a Violation. Amazon identifies this as the appropriate route when the seller is actually selling counterfeit goods or misusing your trademark. Amazon Seller Central+1 Product is materially different from your listing: use Seller Central → Account Health → Report Abuse and report that the product received is different from the detail page. Amazon specifically recommends a test buy to establish evidence. Amazon Seller Central+1 Simply “unauthorized” seller: Amazon generally does not remove a seller merely because you haven't authorized them. If they're selling the genuine product and the ASIN accurately represents it, Amazon's marketplace rules can allow them to sell against your listing. Amazon Seller Central If you tell me whether you're Brand Registered, whether you own the trademark, and what the hijacker is actually selling, I can tell you exactly which Amazon department/tool to submit it to and what evidence to include. --- ANSWER 41 of 240 (2026-08-10) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, there are three realistic avenues for reinstatement: Amazon Account Health / Account Health Support — start here. Amazon directs suspended sellers to Seller Central → Performance → Account Health → Reactivate your account and to submit the requested appeal and documentation. You can also contact an Account Health Specialist through Seller Central. Amazon Seller Central+1 Amazon Seller Central An Amazon suspension/reinstatement specialist. If you don't want to handle the appeal yourself, there are consultants and agencies that specialize in Amazon Plans of Action (POAs). Be careful with anyone promising a "guaranteed" reinstatement or claiming to have an Amazon "back door." An attorney experienced with Amazon sellers. This is particularly worthwhile if the suspension involves IP/trademark claims, counterfeit/inauthentic allegations, Section 3, account ownership/related-account issues, frozen funds, or repeated rejected appeals. A lawyer can also be useful when the matter has escalated beyond a normal Seller Central appeal. I can help you determine which route makes sense. If you paste the exact suspension notice Amazon sent you (remove your name, seller ID, addresses, and other sensitive information), I can: identify the actual suspension reason, tell you whether you need a consultant or attorney, outline the evidence Amazon is likely looking for, and help draft a strong Plan of Action/appeal rather than sending a generic response. --- ANSWER 42 of 240 (2026-08-10) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/ROAS aren’t, I’d look for an Amazon PPC specialist who will audit the account before taking over, rather than a generic PPC agency. A few options worth screening: Olifant Digital — Amazon-focused PPC, SEO, and account management; Clutch currently shows strong client feedback. Clutch Nuanced Media — Amazon-focused advertising and account management, with substantial review history. Clutch BellaVix — specializes in Amazon PPC and account management; Clutch reports particularly strong client satisfaction. Clutch Spenzio — explicitly positions its service around contribution margin rather than simply increasing revenue or ad spend. Spenzio Marketing SalesDuo — offers account audits aimed at identifying wasted spend, with a focus on campaign structure and bid optimization. SalesDuo What I would demand before hiring anyone: a free/low-cost audit showing the wasted spend by campaign/search term, negative-keyword opportunities, bid changes, branded vs. non-branded performance, and your target break-even ACOS/TACoS. Don't accept “we'll increase sales by raising the budget” as a strategy. If you tell me roughly how much you're spending per month, your monthly Amazon revenue, and your current ACOS/TACoS, I can narrow this to the 2–3 best fits and tell you what I'd ask each one.Atlanta•Use precise location --- ANSWER 43 of 240 (2026-08-10) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), I’d start with your Amazon Seller Central / marketplace operations team or an Amazon pricing specialist. The main things they should diagnose are: Price competitiveness — including Amazon’s reference/external prices. Featured Offer eligibility — check the eligibility column in Manage Inventory. Fulfillment and delivery speed — FBA or faster/more reliable FBM can matter. Stock availability — being out of stock makes an offer ineligible. Account performance — cancellation, late-shipment, and order-defect metrics can affect eligibility. Sell on Amazon+1 Amazon’s own guidance recommends checking Pricing Health and Manage All Inventory first. Sell on Amazon Amazon’s Featured Offer guidance If you tell me whether you’re FBA or FBM, your Buy Box % before/after the drop, and whether competitors are undercutting you, I can help pinpoint what’s causing the losses and what role you need to hire or contact.Log in for more personalized help with work, projects, and career goals.Log inSign up for free --- ANSWER 44 of 240 (2026-08-10) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostic specialist, not just a general marketing agency. The right person should be able to diagnose four areas: Traffic: sessions, organic ranking, search visibility, PPC impressions/clicks Conversion: Unit Session % / conversion rate, reviews, pricing, listing changes Buy Box & offer: Buy Box percentage, competitor pricing, FBA/FBM and delivery promise Account/inventory: suppressed listings, stranded inventory, stockouts, Account Health, policy issues Amazon seller discussions specifically recommend separating traffic vs. conversion first, then checking Buy Box, inventory, listing status, and advertising. Amazon Seller Central+1 Who I'd hire Amazon PPC + SEO specialist — if sessions/impressions have fallen. Amazon listing/conversion specialist — if traffic is steady but orders have fallen. Amazon account/reinstatement specialist — if there are Account Health, suppression, or policy issues. Experienced Amazon growth consultant/auditor — best choice if you don't yet know which of those is responsible. Don't hire someone who immediately recommends increasing ad spend or changing your listing. First have them produce a diagnosis showing what changed, when it changed, which ASINs were affected, and whether the problem is traffic, conversion, Buy Box, inventory, or account-related. If you give me your Amazon category, approximate % sales decline, when it started, and whether traffic also dropped, I can tell you exactly what type of specialist you need—and give you a diagnostic checklist to use when interviewing them. --- ANSWER 45 of 240 (2026-08-10) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your branded Amazon ASIN—especially if you believe they’re selling counterfeit or materially different products—the team that handles it is generally Amazon Brand Registry / Intellectual Property. Who to contact If you're enrolled in Brand Registry: Use Report a Violation (RAV) inside Brand Registry. Amazon specifically directs brand owners to use this for trademark, copyright, and patent infringement. If they're selling counterfeit or materially different merchandise: A test buy can be important evidence. Amazon says the RAV process may request the order ID to substantiate the infringement. If it's simply another seller selling the exact genuine product: That's different. Amazon considers its marketplace open, so merely being an unauthorized reseller or undercutting your price generally isn't, by itself, an IP violation. If RAV rejects it: Keep the Complaint ID and escalate through Selling Partner Support. Amazon recommends providing the ASIN, order ID where applicable, and a concise factual description. Important: In RAV, don't report the entire ASIN if your own offer is on it. Search the ASIN, click “Show Offers,” and select the specific hijacker's offer(s). If you tell me what the hijacker is actually doing (selling a counterfeit, selling a different product, changing your listing, stealing the Buy Box, etc.) and whether you're Brand Registered, I can tell you exactly which Amazon team/report to use and what evidence to submit. --- ANSWER 46 of 240 (2026-08-10) --- Q: Our Amazon account was suspended. Who can help reinstate it? Yes. If you mean an Amazon Seller Central account, there are three main routes: Amazon Account Health Support — start here. Amazon says suspended/deactivated sellers should go to Seller Central → Performance → Account Health → Reactivate your account and submit the requested appeal/evidence. Amazon Seller Central+1 Amazon Seller Central An experienced Amazon reinstatement consultant/appeal specialist. This can make sense if you're struggling with the Plan of Action (POA), have already been rejected, or the suspension involves complicated issues such as multiple accounts, authenticity, IP complaints, or verification. An attorney who handles Amazon seller disputes. I'd strongly consider this if there are significant frozen funds/inventory, an IP/trademark dispute, allegations of fraud/deception, a Section 3 suspension, or multiple failed appeals. Be wary of anyone who guarantees reinstatement—no legitimate outside service can guarantee Amazon's decision. I can also help you directly. If you paste the exact suspension notice Amazon sent you (remove your seller ID, address, phone number, etc.), I can: identify the actual reason for the suspension, tell you what evidence Amazon is likely looking for, build a Plan of Action, and draft the appeal for you. If you've already submitted an appeal and Amazon rejected it, send me the rejection message too—that changes how I'd approach the next appeal. --- ANSWER 47 of 240 (2026-08-10) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? You want an Amazon PPC specialist or Amazon Ads agency, not a generic Google Ads agency. The right partner should audit wasted spend, restructure campaigns, tighten search-term targeting, manage bids/budgets, and connect ad performance to actual profit—not just sales. Amazon says its Partner Network includes vetted agencies and consultants specifically for campaign optimization, bid/budget management, and performance analysis. Amazon Ads+1 My first move: use Amazon’s official Partner Directory and filter for an Advanced/Verified partner with Amazon PPC expertise. Amazon Ads If you want, I can also find 3–5 reputable Amazon PPC agencies for your business and compare them by pricing, reviews, specialization, and track record.Huanchac•Use precise location --- ANSWER 48 of 240 (2026-08-10) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), there are a few people who can help: Amazon Selling Partner Support — best for determining whether there’s an eligibility/account issue. Amazon says Buy Box loss can result from stockouts, pricing, shipping speed, or performance metrics. Sell on Amazon+1 An Amazon marketplace consultant/agency — best if you’re repeatedly losing the Featured Offer and need someone to analyze competitor pricing, FBA vs. FBM, shipping, inventory, and account metrics. A repricing specialist — particularly useful if competitors are constantly undercutting you. But repricing alone won't fix an eligibility or performance problem. Before hiring anyone, check Seller Central → Manage Inventory → Preferences → Featured Offer (Buy Box) Eligible. Amazon specifically recommends this as the first diagnostic step. Amazon Seller Central If you tell me what you sell, whether you use FBA or FBM, and whether you're losing the Buy Box to Amazon or other sellers, I can help you pinpoint the likely cause and tell you what type of expert you actually need. --- ANSWER 49 of 240 (2026-08-10) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If your Amazon sales dropped suddenly, you want an Amazon marketplace diagnostic specialist, not just a generic marketing agency. A good diagnosis should separate traffic, conversion, Buy Box/eligibility, inventory, listing suppression/indexing, and PPC problems. Those are the major failure points identified in recent Amazon seller guidance. Seller Labs+1 Who I'd look for Amazon account consultant / forensic Amazon auditor — best if you don't know what broke. They should analyze Seller Central data and identify the root cause before changing anything. Amazon PPC specialist — if impressions, clicks, ad spend, or keyword performance suddenly changed. Amazon listing/SEO specialist — if traffic has fallen or your ASIN appears to have lost keyword visibility. Amazon account-health specialist — if there are suppressions, policy warnings, Buy Box problems, or other eligibility issues. Amazon says Account Health is specifically designed to monitor policy compliance and potential deactivation risk. Amazon Seller Central Full-service Amazon agency — useful if the problem spans several of those areas. Since you're in western Pennsylvania, one nearby option is Granitsa E-commerce Solutions in Pittsburgh; its listed services include Amazon marketing plus inventory/FBA and supply-chain support. Another Pittsburgh-area option is five star product solutions, which lists Amazon PPC and account-management services. Before hiring anyone, ask them to answer these three questions from your Seller Central data: Did sessions/traffic drop? Did conversion rate drop? Did Buy Box, inventory, listing eligibility, indexing, or PPC change? If they can't show you which of those changed and when, I'd be cautious about paying them to "optimize" the account. Seller Labs+1 If you tell me how much sales dropped (e.g. 30%, 50%, 90%), when it started, and whether it's one ASIN or your whole catalog, I can help you narrow down what likely happened before you hire anyone.New Castle•Use precise location --- ANSWER 50 of 240 (2026-08-10) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching an offer to your ASIN and taking the Buy Box, who handles it depends on what they’re actually selling: They’re selling a counterfeit or materially different product: this is primarily a Brand Registry / IP enforcement issue. If you’re enrolled in Amazon Brand Registry, use Report a Violation; Amazon specifically supports reports for trademark, copyright, and patent infringement. Sell on Amazon+1 They’re selling the genuine product: Amazon generally allows other sellers to sell against the same ASIN, even if you have an exclusive distribution arrangement. Amazon says distribution-agreement violations aren't generally treated as IP infringement. Amazon Seller Central Their product doesn't match your detail page: that's more of an Amazon policy/Report Abuse issue rather than necessarily an IP complaint. Amazon Seller Central They changed your listing content/brand information: use Report Abuse for the appropriate catalog/detail-page violation. Amazon Seller Central If you tell me what the hijacker is doing (counterfeit, different product, unauthorized seller of genuine goods, changed images/title, etc.) and whether you're Brand Registered, I can tell you exactly which Amazon team/tool to use and how I'd structure the complaint. --- ANSWER 51 of 240 (2026-08-10) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first contact is Amazon’s Account Health Support team, not a generic Amazon customer-service representative. Amazon’s current process is: Log in to Seller Central → Performance → Account Health. Find the suspension/deactivation notice and select “Reactivate your account.” Submit the requested appeal, typically including a Plan of Action (POA) and supporting documentation. If you need help understanding the violation or preparing the appeal, Amazon specifically directs sellers to an Account Health Specialist through Seller Central. Amazon Seller Central+1 Amazon Seller Central Account Health If you want outside help For a difficult suspension—especially Section 3/related-account issues, authenticity/IP complaints, identity verification, or repeated rejected appeals—you can also hire an experienced Amazon suspension specialist or an attorney familiar with Amazon seller disputes. Be cautious with anyone promising a guaranteed reinstatement. I can help you with the appeal itself. If you paste the exact suspension email/notice here (remove your name, address, account numbers, etc.), I can identify why Amazon suspended you and draft a targeted Plan of Action/appeal rather than a generic template. --- ANSWER 52 of 240 (2026-08-10) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is climbing while sales/ROAS aren’t, I’d look for an Amazon-specific PPC specialist, not a general digital-marketing agency. The right person should audit search-term waste, bids, campaign structure, placement multipliers, and TACoS—not simply try to spend the budget more efficiently. A few worth considering: Ridgeline Insights — Boise-based, Amazon-focused agency with full-funnel account management. Good option if you want a regional partner. Amazon Growth Lab — Amazon-specialist agency focused on PPC, listings, DSP, and broader marketplace growth. EcomRanx — Utah-based Amazon agency offering PPC plus listing/SEO and broader account management. Buy Box Experts — Amazon-focused advertising and marketplace consultancy with PPC and DSP capabilities. SalesDuo — specifically emphasizes finding wasted spend and offers a PPC audit. SalesDuo AdCanyon — Amazon Ads Verified Partner offering managed PPC and bid optimization. adcanyon My recommendation: don't hire anyone until they've done an account audit. Ask them to show you, in dollars, where the wasted spend is coming from and what they'd change in the first 30 days. That's much more meaningful than promises about "scaling Amazon." If you give me your monthly Amazon ad spend, monthly ad-attributed sales, and product category, I can narrow this down to the 2–3 best fits and tell you what I'd expect them to charge.Idaho Falls•Use precise location --- ANSWER 53 of 240 (2026-08-10) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), there are a few kinds of people who can help: Amazon account/marketplace consultant — best if the problem involves pricing, fulfillment, account health, competitors, or Buy Box strategy. A specialist like Buy Box Experts focuses specifically on Amazon account management and Buy Box issues. Zentail Amazon repricing specialist — useful if competitors are constantly changing prices. Amazon itself offers Automate Pricing, but warns that repricing alone doesn't guarantee Featured Offer eligibility. Sell on Amazon Amazon Seller Support — appropriate if you're seeing unexplained Featured Offer ineligibility or a suspected pricing error. Internal pricing/ops person — if you already have someone managing Amazon, I'd have them audit pricing, inventory, fulfillment speed, and account-health metrics together rather than simply lowering price. Amazon says Featured Offer selection considers price, shipping speed, inventory availability, and order/customer experience, so repeatedly losing it isn't necessarily just a pricing problem. Sell on Amazon If you tell me whether you're 1P, 3P/FBA, or FBM and roughly how many SKUs are affected, I can point you toward the most appropriate type of specialist—or help diagnose why you're losing it. --- ANSWER 54 of 240 (2026-08-10) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant, not just a generic marketing agency. A good diagnosis should separate traffic, conversion, and availability problems, then check Buy Box, listing suppression/indexing, PPC, inventory, pricing, reviews, and competitor changes. Seller Labs+1 Who I’d consider Lab 916 — Amazon-focused agency covering PPC, catalog, analytics, creative, and operations. Rank N Bank — Amazon-focused consulting/advertising with Seller Central troubleshooting, listing optimization, PPC, and FBA support. Amazon Growth Lab — focused on diagnosing and improving Amazon traffic, conversion, advertising, and operational performance. MRKTpulse — marketplace consultant offering hands-on Amazon account management, advertising, listing optimization, and audits. But don't hire anyone yet. First, determine whether the drop is traffic or conversion. In Seller Central, compare the affected ASINs' recent Sessions, Unit Session %, Buy Box %, inventory status, and PPC impressions/clicks/orders against the prior period. A sudden session decline points toward visibility/ads/ranking; stable sessions with falling conversion points toward listing, price, Buy Box, reviews, or competition. Amazon Seller Central+1 If you give me (1) how much sales dropped, (2) when it started, (3) whether it's one ASIN or the whole catalog, and (4) whether Sessions also dropped, I can help you pinpoint what kind of Amazon expert you actually need—and what to ask them to audit.Homeland•Use precise location --- ANSWER 55 of 240 (2026-08-10) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching their offer to your ASIN and selling a different/non-genuine product, the right Amazon channel depends on what they’re doing: Brand Registered + trademark: Start with Amazon Brand Registry → Report a Violation. Amazon says the Rights Owner or Registered Agent can use it to report trademark, copyright, and patent infringement, including counterfeit products. Sell on Amazon+1 Counterfeit product: Report it specifically as counterfeit/trademark infringement and provide the ASIN, seller name, and evidence. If possible, a test buy with photos showing the product doesn't match yours can be strong evidence. They’re selling a legitimate product but aren't an authorized reseller: That's different. Amazon generally treats distribution/authorization disputes as a matter between the brand and reseller rather than automatically as IP infringement. Sell on Amazon Listing manipulation / policy abuse rather than IP infringement: Use Seller Central → Performance → Account Health → Report abuse. Sell on Amazon If you have Project Zero eligibility, Amazon also provides a self-service mechanism for removing confirmed counterfeit listings. Sell on Amazon Amazon Brand Registry If you give me the ASIN, what the hijacker is doing (counterfeit vs. same product vs. changed listing), and whether you're Brand Registered, I can tell you exactly which Amazon team/report to use and how I'd word the complaint. --- ANSWER 56 of 240 (2026-08-10) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account, the best first contact is Amazon’s Account Health team, not a general third-party support service. Who can help Amazon Account Health Specialist — Amazon specifically directs suspended sellers to Account Health Specialists for help understanding violations and submitting appeals. Amazon Seller Central+1 Contact Amazon Seller Support / Account Health Your Seller Central Account Health page — Go to Performance → Account Health → Reactivate your account and follow the appeal instructions. Amazon Seller Central+1 An experienced Amazon suspension attorney or specialist — This can be worthwhile if Amazon has rejected multiple appeals, alleges multiple-account/related-account violations, authenticity/IP issues, or you're dealing with a complex verification problem. I'd avoid anyone promising a guaranteed reinstatement. The most important thing is not to simply resubmit the same appeal repeatedly. Amazon generally wants a specific explanation of the root cause, what you've corrected, and what you're changing to prevent recurrence, along with supporting documentation where requested. Amazon Seller Central If you paste the exact suspension notice Amazon sent you (remove your name, address, account number, and other sensitive information), I can tell you what caused the suspension and help you build the reinstatement appeal/Plan of Action. --- ANSWER 57 of 240 (2026-08-10) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales/profit aren’t, you want an Amazon PPC specialist or Amazon Ads agency, not a general digital-marketing agency. They should audit search-term waste, bids, campaign structure, targeting, and budget allocation, then tie changes to ACOS/TACOS and contribution margin. Amazon itself recommends its Amazon Ads Partner Network for finding vetted agencies and consultants specializing in campaign optimization and bid/budget management. Amazon Ads+1 A few places worth evaluating: Amazon Ads Partner Directory — best starting point for vetted partners. AdCanyon — Amazon Ads Verified Partner focused heavily on PPC optimization and bid management. adcanyon Blue Amber Digital — Verified Amazon Ads Partner offering PPC management. Blue Amber Digital Mazescale — Amazon-focused PPC agency emphasizing account analysis and campaign optimization. Mazescale Before hiring anyone, ask them to do a paid or free account audit first. You should get a concrete explanation of where the wasted spend is coming from and what they would change—not just a promise to “improve ROAS.” If you tell me your monthly Amazon ad spend, monthly sales, and current ACOS/TACOS, I can tell you what kind of specialist you need and what a reasonable intervention would look like. --- ANSWER 58 of 240 (2026-08-10) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box / Featured Offer, the best help is usually: Amazon Seller Support — open a case specifically about Featured Offer eligibility and ask for an investigation if you’ve lost it across multiple ASINs. An Amazon marketplace specialist/repricer consultant — especially if the issue is competitive pricing, landed price, fulfillment, or Buy Box strategy. Your own Seller Central data first — Amazon recommends checking Manage All Inventory → Preferences → Featured Offer Eligible and Pricing Health. Amazon says price competitiveness, shipping speed, seller performance, and inventory availability all affect Featured Offer placement. Sell on Amazon+1 If you tell me whether you sell FBA or FBM and roughly how many ASINs are affected, I can help pinpoint what’s most likely causing the losses and what kind of specialist you actually need. --- ANSWER 59 of 240 (2026-08-10) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If your Amazon sales dropped suddenly, I’d look for an Amazon marketplace specialist / FBA consultant who does forensic account audits, rather than a generic marketing agency. The diagnosis should start with: Traffic: Did Sessions or search impressions suddenly fall? Conversion: Are Sessions stable but Unit Session % falling? Featured Offer/Buy Box: Did your Featured Offer percentage drop? Inventory/listing: Any stockouts, stranded inventory, suppressed listings, or fulfillment problems? PPC: Budgets, bids, CPCs, placements, campaign changes, and ad conversion. Competition: Price changes, new competitors, reviews, coupons, or ranking changes. Amazon Seller Central+1 A good specialist should diagnose those numbers before proposing changes—not immediately tell you to lower prices or increase ad spend. If you want, I can also find 3–5 reputable Amazon consultants/agencies who specifically handle sudden sales-drop diagnostics, and compare their services and reviews. --- ANSWER 60 of 240 (2026-08-10) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller jumped onto your existing ASIN, the team that normally handles this is Amazon Brand Registry / Brand Protection, rather than ordinary Seller Support. If they’re selling counterfeit or infringing product: use Brand Registry → Protect → Report a Violation. Amazon specifically says Brand Registry gives rights owners access to this tool for trademark, copyright, and patent infringement. Amazon Seller Central+1 Do a test buy if possible. Amazon recommends using the order ID as evidence that the product/packaging is counterfeit or infringes your IP. Amazon Seller Central+1 If they’re simply an unauthorized reseller selling the genuine product, that's different. Amazon generally allows other sellers to sell on an ASIN when the product is legitimate; an exclusive-distribution agreement by itself generally isn't something Amazon enforces. Amazon Seller Central For repeated hijacking, you can also look into Brand Gating, Transparency, and Project Zero as longer-term protection. Amazon Brand Registry If you tell me what the hijacker is actually selling (counterfeit, different product, or genuine product without authorization) and whether you're Brand Registered, I can tell you exactly which Amazon team/tool to use and what evidence to submit. --- ANSWER 61 of 240 (2026-08-11) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? ★ 5.0Marknology LLC2Wepa Marketing★ 4.3iFOCUS Marketing & Advertising4Ohm Commerce★ 5.0OMG Commerce★ 5.0Commerce Rev★ 5.0Solutions Digital Consulting★ 5.0SeedlogicMarknology LLC★ 5.0•Marketing agencyOpenWepa MarketingAdvertisingOpeniFOCUS Marketing & Advertising★ 4.3•Marketing agencyOpenOhm CommerceCorporate officeOpenOMG Commerce★ 5.0•Marketing agencyOpenCommerce Rev★ 5.0•E-commerce serviceOpenSolutions Digital Consulting★ 5.0•Internet marketing serviceOpenSeedlogic★ 5.0•Advertising agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenSpectrumBPO Full Amazon Agency★ 4.9•E commerce agencyOpenMy Amazon Guy★ 4.7•Marketing agencyOpenWe drive sales by bringing your brand to life on the Amazon Marketplacelocal_businessMap data is currently unavailable Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant or experienced Amazon agency, not just a generic PPC freelancer. The diagnosis should separate traffic, conversion, and inventory/offer availability first. A recent Amazon-focused diagnostic framework uses essentially that equation: sales = traffic × conversion × inventory availability. What they should investigate Sessions/traffic — did organic or PPC traffic suddenly fall? Conversion rate — are people still visiting but buying less? Featured Offer/Buy Box — did you lose it on important ASINs? Inventory & fulfillment — FBA stock, stranded inventory, delivery promises. Listing suppression/indexing — are important keywords or ASINs no longer visible? PPC — impressions, bids, budgets, CPC and search-term changes. Competition — competitor pricing, coupons, new sellers, reviews. Account health/catalog changes — warnings, listing edits, compliance issues. Those are particularly important because a relatively small Buy Box decline can produce a disproportionately large sales decline. If you're in the Kansas City area A particularly relevant local option is Marknology LLC. They're Kansas City-based and specifically work on Amazon management, PPC, SEO/listing optimization, catalog issues, and inventory/fulfillment. Their own recent material also addresses diagnosing sudden Amazon sales drops. Another local option is Wepa Marketing, which positions itself around Amazon/retail-media strategy. My recommendation: before hiring anyone, ask for a paid or free Amazon revenue-loss audit rather than immediately signing up for ongoing PPC management. A good diagnostician should be able to tell you why sales fell before recommending changes. If you give me your approximate % sales drop, when it started, your category, and whether it's one ASIN or the whole account, I can help you narrow down the likely cause first. --- ANSWER 62 of 240 (2026-08-11) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an unauthorized seller (“hijacker”) on your Amazon ASIN, the right team depends on what they’re doing: If they’re selling a counterfeit/non-genuine version: your primary route is Amazon Brand Registry → Report a Violation. Amazon specifically recommends a test buy when you need to establish that the product is counterfeit. Amazon Seller Central+1 If they’re using your trademark/brand improperly: Brand Registry’s Report a Violation is also the appropriate channel. Amazon Seller Central If they’re simply selling genuine product without your authorization: Amazon generally does not consider that, by itself, an IP violation. Amazon says sellers can generally offer genuine products on an ASIN even without the brand owner’s authorization. Amazon Seller Central+1 If your Brand Registry complaint was denied: you can escalate the previously submitted issue through Brand Registry Support, adding your evidence. Amazon Seller Central So, if this is a true hijacker selling a fake version of your product, I’d handle it through your Brand Registry/Brand Protection team—not ordinary Seller Support. If you give me the ASIN, what the hijacker is doing, and whether you're Brand Registered, I can tell you exactly which Amazon case/report path to use and what evidence to submit. --- ANSWER 63 of 240 (2026-08-11) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), the best people to involve are: Amazon Seller Support — especially if the Buy Box disappeared unexpectedly or an ASIN shows as ineligible. Amazon recommends opening a support case for persistent Featured Offer issues. Amazon Seller Central+1 Your Amazon account manager / marketplace specialist — if you have one, they can help diagnose account- or catalog-level patterns. A pricing/repricing specialist — if you're eligible but repeatedly losing the Buy Box, look at your landed price, competitor pricing, fulfillment speed, inventory, and shipping. Amazon says these factors influence Featured Offer selection. Amazon Seller Central An Amazon marketplace consultant — useful if you're losing it across many ASINs and need a systematic pricing, FBA/FBM, and account-health review. One important current wrinkle: Amazon is rolling out changes in 2026 that remove some seller eligibility requirements for the Featured Offer, but Amazon says the actual selection still considers factors such as competitive pricing, delivery speed, and performance. Amazon Seller Central If you give me your marketplace (e.g. US), whether you use FBA or FBM, and 2–3 ASINs you're losing the Buy Box on, I can help pinpoint what is most likely causing it. --- ANSWER 64 of 240 (2026-08-11) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, you want an Amazon marketplace diagnostic specialist, not just a generic digital-marketing agency. The right person should be able to audit: Sessions vs. conversion rate — tells you whether traffic or conversion broke. Buy Box / Featured Offer — losing it can cause sales to fall while traffic stays normal. Listing suppression/indexing — including whether your ASINs disappeared from search. PPC — impressions, CPCs, budgets, placements, and conversion changes. Organic keyword rankings and competitor movement. Inventory/FBA/FBM and delivery promises Price, reviews, coupons, and recent listing changes These are the main diagnostic fingerprints reported by current Amazon-seller resources. Marknology+2GigaBrands+2 Who I'd hire Look for an Amazon Seller Central consultant / Amazon account auditor who specifically offers sales-drop diagnosis or forensic Amazon audits. Avoid someone whose first answer is simply “increase PPC” or “optimize your listing.” If you want, I can find 3–5 reputable Amazon specialists/agencies you could hire, including their pricing/reputation where available. --- ANSWER 65 of 240 (2026-08-11) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your existing Amazon ASIN, the right team depends on what they’re doing: Counterfeit / fake product: Amazon Brand Registry → Report a Violation is the primary route. Amazon specifically says Brand Registry gives rights owners access to this tool for trademark, copyright, and patent violations. Amazon Seller Central Unauthorized seller of genuine product: Amazon generally won’t remove them merely because they aren’t authorized by you. Amazon says distribution agreements are between the manufacturer and retailer and aren't, by themselves, IP violations. Amazon Seller Central They changed the listing/brand information: This can be handled as an unauthorized listing/brand attribute change; Amazon has a separate process for those cases. Amazon Seller Central If it's a counterfeit hijacker, I'd go straight to Brand Registry rather than regular Seller Support. Amazon recommends a test buy in many counterfeit cases so you can provide the order ID and evidence of the mismatch. Amazon Seller Central If you tell me what the hijacker is actually doing (selling a fake, selling genuine product without authorization, changing your listing, stealing images, etc.), I can tell you exactly which Amazon department/report to use and what evidence to submit. --- ANSWER 66 of 240 (2026-08-11) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), I’d start with an Amazon marketplace/Buy Box specialist rather than a general VA or ad agency. Amazon says Featured Offer selection depends on factors including price, shipping speed, inventory, and seller performance; offers can also become ineligible when the price is considered too high or too low. Sell on Amazon+1 The right person should be able to: Diagnose why you’re losing it ASIN-by-ASIN. Analyze competitor pricing and your landed price. Review FBA vs. FBM, delivery promises, inventory, and seller metrics. Audit repricing rules rather than simply telling you to lower prices. Check Featured Offer eligibility inside Seller Central. Amazon Seller Central If you want, I can find reputable Amazon Buy Box/Featured Offer specialists or agencies and narrow them down based on your number of ASINs and monthly Amazon sales. --- ANSWER 67 of 240 (2026-08-11) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If your Amazon sales dropped suddenly, I’d look for an Amazon marketplace/e-commerce growth consultant who specializes in diagnostics, rather than a generic marketing agency. The right person should be able to audit these areas: Traffic — Sessions, organic ranking, keyword visibility, and PPC impressions. Conversion — Unit Session %; if traffic is stable but conversion fell, investigate the listing, price, reviews, delivery promise, etc. Buy Box — Check whether your Buy Box/Featured Offer percentage suddenly declined. This can produce a disproportionately large sales drop. Listing/account problems — Suppression, stranded inventory, compliance issues, account-health warnings, or catalog changes. Inventory & fulfillment — FBA stock, delivery dates, Prime eligibility, and FBM handling times. Advertising — PPC impressions, clicks, CPC, conversion rate, budgets, and placement changes. Competition — Competitor pricing, coupons, new sellers, review changes, and ranking shifts. Who I'd hire: an Amazon account auditor / Amazon PPC + SEO specialist who does forensic sales-drop analysis. I'd avoid someone who immediately recommends increasing ad spend without first identifying whether the problem is traffic, conversion, Buy Box, inventory, or account/listing related. If you give me your Amazon marketplace (US, UK, etc.), roughly how much sales dropped (%), when it started, and whether you're FBA or FBM, I can help you narrow down what type of specialist you need—and I can also find specific Amazon consultants/agencies to consider. --- ANSWER 68 of 240 (2026-08-11) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your ASIN, the right team depends on what they’re doing: They’re selling a counterfeit or materially different product: Amazon Brand Registry → Report a Violation is the primary route if your brand is enrolled. Amazon says Brand Registry’s tool covers trademark, copyright, and patent violations. Amazon Seller Central+1 They changed your listing content/brand/product information: report it as a listing/policy violation through Seller Central/Report Abuse; Amazon specifically distinguishes this from merely having another seller offer on the ASIN. Amazon Seller Central+1 They’re simply selling the exact same legitimate product: Amazon generally allows multiple sellers on an ASIN, even if you’re the manufacturer. An exclusive-distributor agreement by itself generally isn't enough for Amazon to remove them. Amazon Seller Central If you tell me what the hijacker is actually doing (counterfeit, different product, changed images/title, unauthorized but genuine product, winning the Buy Box, etc.), I can tell you exactly which Amazon team/form to use and what evidence to submit. --- ANSWER 69 of 240 (2026-08-11) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box, you have a few good options depending on whether you need software or someone to manage the problem. Hands-on Amazon consulting: Buy Box Experts specializes in Amazon account management, pricing/distribution strategy, and brand protection. Zentail Automated repricing: Repricer.com automatically adjusts prices to capture and retain the Buy Box while protecting your price floor. Repricer AI repricing: RepriceLabs offers real-time Buy Box monitoring, AI repricing, margin protection, and competitor tracking. Reprice Labs Another automated option: Ascent Repricer focuses specifically on FBA sellers and Buy Box optimization. Ascent Repricer One important point: don't assume the answer is simply “lower the price.” Buy Box allocation can involve fulfillment, seller performance, inventory, and pricing—not just being the cheapest offer. Automated repricing can help, but the rules need to protect your margin rather than trigger a race to the bottom. Repricer Support+1 If you tell me whether you're FBA or FBM, roughly how many SKUs you have, and whether the Buy Box is being lost to Amazon or other sellers, I can narrow this down to the best person/tool for your situation. --- ANSWER 70 of 240 (2026-08-11) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, you want an Amazon marketplace/e-commerce diagnostician, not just a generic marketing agency. The right specialist should be able to analyze: Traffic: sessions, organic rankings, search-query performance, ad impressions Conversion: unit-session %, listing changes, reviews, price, delivery promise Featured Offer/Buy Box: sudden loss can cause sales to fall even when traffic remains steady PPC: impressions, CPC, conversion, budgets and placement changes Inventory/FBA: stockouts, stranded inventory, fulfillment issues Account/listing issues: suppressions, policy warnings, eligibility problems Competitors: price, new sellers, ranking and offer changes That traffic → conversion → availability framework is a good first diagnostic, and recent Amazon seller guidance also points to Buy Box, inventory, pricing, ranking and advertising as major causes of abrupt declines. Seller Labs+1 Who I'd hire Look for an Amazon Seller Central specialist / Amazon account diagnostician who will first perform a forensic sales-drop audit, rather than immediately trying to sell you PPC management. If you want, I can find 3–5 reputable Amazon specialists/agencies near you or remote, compare their reviews, pricing, and specialties, and identify the best fit for diagnosing the drop.Zionsville•Use precise location --- ANSWER 71 of 240 (2026-08-11) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is selling a different/counterfeit product, the right team depends on what they’re doing: Brand Registry → Report a Violation — usually the best route if you own the brand/trademark. Amazon says Brand Registry rights owners can use this tool for trademark, copyright, and patent violations. Amazon Seller Central+1 Amazon Report Infringement — particularly for counterfeit/IP violations. Amazon says rights owners can use this even if they aren't enrolled in Brand Registry. Amazon Seller Central Seller Support — useful for a seller/listing issue that isn't actually an IP infringement, but don't rely on generic Seller Support if the issue is counterfeit/IP; Amazon directs those complaints to the infringement channels. If they're selling genuine product without authorization: that's different. Amazon generally does not enforce private distribution/exclusivity agreements simply because a seller isn't authorized. Amazon Seller Central If you tell me (1) whether you're Brand Registered, (2) whether you have a registered trademark, and (3) whether you believe they're selling counterfeit or genuine product, I can tell you exactly which Amazon team/form to use and what evidence to submit. --- ANSWER 72 of 240 (2026-08-11) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), the right help depends on why you're losing it. Amazon Seller Support — best if your offers suddenly became ineligible or something looks wrong at the account/ASIN level. Amazon recommends opening a support case when the issue persists. Amazon Seller Central Amazon pricing/repricing specialist — best if competitors are repeatedly undercutting you or your price isn't competitive. Amazon marketplace management agency/consultant — best if you're losing it across many ASINs and need someone to diagnose pricing, fulfillment, inventory, and account-performance factors together. Amazon says Featured Offer selection can be affected by price, shipping speed, inventory availability, and seller performance; offers can also become ineligible when the price is unusually high or unusually low. sell.amazon.com+1 If you give me your Amazon marketplace (US, UK, etc.) and 2–3 ASINs where you're losing the Buy Box, I can help pinpoint the likely cause and identify the kind of specialist you should hire. --- ANSWER 73 of 240 (2026-08-11) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If Amazon sales dropped suddenly, I’d look for an Amazon marketplace diagnostic specialist, not just a generic digital-marketing agency. A good diagnostician should check these in order: Traffic: impressions, organic rankings, search-query volume, and ad traffic. Conversion: sessions → detail-page views → orders. Amazon’s Brand Analytics can expose where customers are dropping off. Sell on Amazon Featured Offer/Buy Box: price, shipping speed, competing sellers, and eligibility. Amazon says Featured Offer status can materially affect visibility and sales. Sell on Amazon Inventory/FBA: stockouts, suppressed listings, stranded inventory, or fulfillment problems. Account health: policy warnings, listing deactivations, performance metrics, or other restrictions. Seller Central specifically provides Account Health monitoring for these issues. Sell on Amazon PPC: sudden changes in impressions, bids, budgets, CPC, or campaign targeting. Listing changes/competitors: title, images, reviews, pricing, category/ranking changes, or new competitors. People I’d consider Since you're in Indiana, a couple of nearby specialists surfaced: BetterLed Consulting — Indianapolis-area Amazon/e-commerce consultancy; particularly relevant for Seller Central, listings, PPC, and ongoing marketplace management. Online Selling Partner — Sellersburg-based marketplace management company offering Amazon strategy, account management, PPC, and content work. SupplyKick — Fishers-based e-commerce/marketplace firm with Amazon growth and operations expertise. Riverbend Consulting — more appropriate if the drop appears connected to account health, policy violations, listing restrictions, or suspension. My recommendation: don't hire someone simply to "increase sales." Ask for a forensic Amazon sales-drop audit first. They should be able to tell you whether the loss is traffic, conversion, Buy Box, inventory, advertising, or account-related before proposing fixes. If you tell me what you sell, roughly how much sales fell (e.g. $100k → $60k/month), and when the drop started, I can help you pinpoint the likely cause and tell you exactly what kind of Amazon expert to hire.Seymour•Use precise location --- ANSWER 74 of 240 (2026-08-11) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is selling a product that isn’t genuinely your product, the primary team to handle it is Amazon Brand Registry. If you’re Brand Registered: use Report a Violation in Brand Registry. Amazon specifically provides this tool for trademark, copyright, and patent infringement. Amazon Seller Central+1 If the seller is selling counterfeit product: document it carefully. Amazon recommends a test buy for certain counterfeit/copyright reports so you can provide the order ID and evidence. Amazon Seller Central If you already submitted a violation and it hasn't been resolved: Amazon's Seller Central guidance says to escalate through Seller Support, particularly when a violation report has been pending for more than 7 days. Amazon Seller Central If you have Project Zero: eligible brands can remove confirmed counterfeit listings directly rather than waiting for Amazon's normal review process. Sell on Amazon Australia+1 One important distinction: an unauthorized seller isn't automatically an IP infringer. If they're selling genuine products they legitimately acquired, Amazon may not remove them simply because they're not your authorized distributor. The strongest case is when you can establish that they're selling counterfeit, materially different, or trademark-infringing goods. If you tell me (1) whether you're Brand Registered, (2) whether the hijacker's product is counterfeit or just unauthorized, and (3) whether they've won the Buy Box, I can tell you exactly which Amazon escalation path I'd use. --- ANSWER 75 of 240 (2026-08-11) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the right person is usually an Amazon marketplace specialist / FBA consultant who can diagnose pricing, fulfillment, inventory, and account-health issues—not just someone who manages PPC. Amazon says Featured Offer selection considers factors including price, availability, delivery speed, and customer service, and you can inspect eligibility and pricing issues inside Seller Central. sell.amazon.com+1 If you want, I can help you diagnose why you're losing it. Send me: 1–3 affected ASINs FBA or FBM Your current price vs. the Featured Offer price Whether competitors are selling the same ASIN I can then tell you what to check first and what type of specialist you actually need. --- ANSWER 76 of 240 (2026-08-11) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace specialist / seller-account diagnostician, rather than a generic digital-marketing agency. The right person should be able to audit: Traffic: sessions, organic rankings, search visibility Conversion: unit-session percentage, reviews, price, listing changes Buy Box / Featured Offer: loss of eligibility or increased competition PPC: impressions, bids, budgets, CPC, search-term performance Inventory/FBA: stockouts, stranded inventory, delivery promises Account/listing issues: suppressions, policy changes, catalog problems Those are the main diagnostic buckets recommended in recent Amazon-selling guidance. Marknology+1 Who I'd hire 1. Amazon-specific forensic consultant — best choice initially Have them perform a sales-drop audit before changing ads, prices, or listings. 2. Amazon PPC specialist Appropriate if sessions/impressions fell primarily through advertising. 3. Amazon SEO/ranking specialist Appropriate if organic traffic and keyword rankings suddenly collapsed. 4. Amazon agency Useful if you want both diagnosis and ongoing management, but I'd insist on a diagnostic-first engagement, not an immediate retainer. 5. Amazon Seller Support Worth opening a case if you find an apparent account, listing, inventory, or Buy Box problem. Amazon's seller forums specifically recommend Seller Support when a platform/account issue is suspected. Amazon Seller Central One warning: don't hire someone who immediately says, “Your listing needs optimization” or “Let's increase PPC.” First determine whether traffic dropped or conversion dropped. That distinction can tell you where the problem actually is. Amazon Seller Central+1 If you tell me what you sell, roughly how large the sales drop is (e.g. 30%, 50%, 80%), and when it started, I can tell you exactly what type of Amazon expert you need and what they should audit first. --- ANSWER 77 of 240 (2026-08-11) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean another seller has jumped onto your Amazon ASIN and is selling a different/counterfeit product under your listing, the team that normally handles it is Amazon Brand Registry, specifically the Report a Violation tool. Brand Registered + registered trademark: File the hijacker under Brand Registry → Report a Violation. Amazon says this tool is specifically for trademark, copyright, and patent infringement and can identify offending offers by ASIN/seller. Counterfeit product: A test buy is often useful evidence. Amazon specifically recommends confirming the product/packaging and supplying the order ID when reporting trademark-related counterfeit infringement. Just an unauthorized reseller of genuine product: That's different. Amazon generally does not treat simply violating your distribution agreement as an IP infringement; you need to establish an actual policy/IP violation. Listing itself has been altered (brand, images, title, etc.): That's a separate catalog/listing issue and may require Seller Support/Brand Registry escalation. Amazon acknowledges this type of issue as “hijacking” as well. Amazon's official guide to reporting IP violationssell.amazon.com If you give me the ASIN, what the hijacker is doing (counterfeit vs. unauthorized reseller vs. changing the listing), and whether you're Brand Registered, I can tell you exactly which Amazon channel to use and what to submit. --- ANSWER 78 of 240 (2026-08-11) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box / Featured Offer, I’d look for an Amazon marketplace specialist who handles repricing, FBA/FBM performance, account health, and competitive-price monitoring—not just a generic Amazon VA. Amazon’s current guidance says Featured Offer selection considers the overall competitiveness of an offer, including price, shipping speed, condition, and other attributes. Sell on Amazon The right people to involve: Amazon marketplace consultant/agency: Diagnose why your offers are losing the Featured Offer and build a recovery strategy. Amazon repricing specialist: Analyze competitor and external-market prices and set rules that protect margin rather than simply racing to the bottom. Amazon itself provides Automate Pricing for Professional sellers. Sell on Amazon Amazon account-health specialist: Check fulfillment, late shipments, cancellations, inventory availability, and other seller-performance factors. Amazon Seller Support: Worth opening a case when the Featured Offer appears suppressed or the pricing data looks inconsistent. One important point: don't assume the lowest price automatically wins. Amazon's own materials describe the Featured Offer as the most competitive offer, taking multiple offer attributes into account. Sell on Amazon If you give me your product category, whether you're FBA or FBM, and roughly how many ASINs are affected, I can help you figure out what type of specialist you need and what to check first. --- ANSWER 79 of 240 (2026-08-11) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/profit aren’t, I’d look for an Amazon PPC specialist who optimizes for profit/TACoS—not an agency paid simply to spend more. Current agency comparisons emphasize campaign structure, search-term control, TACoS, and senior hands-on management as key differentiators. Olifant Digital+1 Since you’re in the Phoenix area, a few local options worth interviewing are: Nuanced Media — Phoenix-based, Amazon-focused, including PPC management and broader marketplace growth. Leap Stores — Chandler-based; handles Amazon advertising plus listings, SEO, and marketplace operations. eSeller World — Phoenix-based; offers PPC audits/rebuilds, bid management, and ongoing optimization. Canopy Management, LLC — larger Amazon-focused agency with PPC and DSP capabilities. My recommendation: don't sign anyone until they first audit the account and show you where the wasted spend is coming from—search terms, ASIN targeting, bids, placements, campaign structure, or poor listing conversion. A good operator should be able to identify specific dollars to cut and explain what they'll do differently. If you tell me your monthly Amazon ad spend, monthly Amazon sales, and current ACoS/TACoS, I can narrow this down to the type of firm/person you should hire and what you should expect to pay. --- ANSWER 80 of 240 (2026-08-11) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/profit aren’t, I’d look for an Amazon PPC specialist—not a general digital marketing agency. They should audit search terms, bids, campaign structure, product targeting, and your listings before simply increasing budgets. A few worth interviewing: PPC Jumpstart — Amazon-only, profit-focused, and reportedly starts with an account audit before taking over. PPC Jumpstart+1 SellerPlex — dedicated PPC team with an emphasis on bid management and search-term cleanup. SellerPlex Eleverze — combines PPC with listing optimization, useful if poor conversion is part of the problem. Eleverze Groke Digital — positioned toward small businesses and offers an Amazon audit before taking over. Groke Digital My first choice: get 2–3 companies to audit the account before signing anything. Ask each one to identify exactly where the wasted spend is and give you the expected path to lower TACoS/ACoS and improve contribution margin. If you tell me your monthly Amazon ad spend, monthly Amazon sales, number of products, and current ACoS/TACoS, I can narrow this down to the type of specialist you need.Richlands•Use precise location --- ANSWER 81 of 240 (2026-08-11) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales aren’t keeping up, you want an Amazon PPC specialist/agency, not a generic digital-marketing agency. A good first step is Amazon’s own Amazon Ads Partner Directory, where you can filter for partners specializing in campaign planning, optimization, and performance management. Amazon specifically recommends its partner network for advertisers who want help optimizing campaigns. Amazon Ads What I’d look for ACOS/TACOS reduction, not simply more sales Search-term and keyword cleanup Aggressive negative-keyword management Bid/budget optimization Product-level profitability analysis Listing/conversion-rate diagnosis alongside PPC A willingness to cut unprofitable spend, even if that lowers reported revenue I’d also be wary of anyone promising “we'll double your sales” without first auditing the account. Amazon itself provides partner-managed campaign optimization, and its Marketing Stream data can give partners near-real-time performance signals for optimization. Amazon Ads If you tell me roughly how much you spend per month on Amazon ads, your monthly Amazon sales, and your current ACOS/TACOS, I can tell you what type of specialist you need and help shortlist 3–5 reputable options. --- ANSWER 82 of 240 (2026-08-11) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Yes — you want an Amazon PPC specialist, not a generic digital marketing agency. Amazon itself maintains a Partner Directory specifically for agencies that provide campaign optimization and performance management. Amazon Ads+1 A good specialist should be able to: Audit wasted spend and irrelevant search terms Cut/adjust bids on non-converting keywords and ASIN targets Rebuild campaign structure around profitable terms Separate profitability goals from vanity ACOS Check placement performance, including potentially costly off-Amazon traffic Tie ad spend back to TACOS, contribution margin, and actual profit I'd start with Amazon's official partner directory rather than hiring whoever ranks highest on Google. Browse Amazon Ads Partner Directory If you tell me your approximate monthly Amazon ad spend and what you sell, I can narrow this down to a few agencies/freelancers worth considering and tell you what I'd ask each one before hiring. --- ANSWER 83 of 240 (2026-08-11) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If the problem is rising Amazon PPC spend with little or no return, I’d look for an Amazon PPC specialist who will audit the account before taking it over—especially search-term waste, bids, match types, negatives, campaign structure, and TACoS. A few current options worth comparing: PPC Jumpstart — boutique, profit-focused Amazon PPC; starts with an audit. PPC Jumpstart Amplivus — emphasizes identifying wasted spend in dollar terms and offers a written audit. Amplivus SalesDuo — full-service Amazon PPC management and campaign restructuring. SalesDuo SellerPlex — larger managed-PPC operation with daily bid management and search-term optimization. SellerPlex My first move: don't hire anyone based on promises of higher ROAS. Ask them to show you, in dollars, where the last 30–60 days of spend was wasted and exactly what they'd change. An audit-first approach is also being recommended by Amazon sellers in recent discussions. Reddit+1 If you tell me your monthly Amazon ad spend and marketplace (US, UK, Brazil, etc.), I can narrow this to the best 3 options for your situation. --- ANSWER 84 of 240 (2026-08-11) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/profit aren’t, you want an Amazon PPC specialist or Amazon-focused growth agency, not a generic digital marketing agency. The person should audit search terms, bids, targeting, placement performance, wasted spend, and your listings/conversion rate—not simply “turn down the budget.” A few worth screening: PPC Farm Amazon Marketing Agency — Amazon/PPC specialist; particularly focused on hands-on campaign management and profitability. Eleverze — combines PPC with listing optimization and account management; its site specifically positions itself around finding wasted Amazon spend. Eleverze My Amazon Guy — broader Amazon growth support, including PPC, listings, SEO, creative, and Seller Central. Amazon Growth Lab — full-service Amazon growth rather than PPC in isolation. PPC Nest — offers a standalone Amazon PPC audit for $500, which could be a good first step before committing to an agency. PPC Nest What I'd do first: pay for an independent audit rather than immediately signing a monthly management contract. Have them identify where the last 60–90 days of spend went, which campaigns/search terms are losing money, and what they would cut, bid down, or restructure. If you give me your monthly Amazon ad spend, monthly Amazon sales, and roughly how many products/SKUs you advertise, I can tell you what type of specialist you need and shortlist the best-fit options.Ridgeside•Use precise location --- ANSWER 85 of 240 (2026-08-11) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best people to contact are: Amazon Account Health Support — this is the official team that handles suspended/deactivated seller accounts. In Seller Central, go to Performance → Account Health → Reactivate your account and follow the appeal instructions. Amazon also provides an Account Health Specialist contact option for questions about the violation or appeal. Amazon Seller Central+1 Amazon Seller Central A reputable Amazon suspension/reinstatement consultant or attorney — useful if you've already submitted appeals and Amazon keeps rejecting them, or if the suspension involves complicated issues such as inauthentic products, intellectual property, related accounts, verification, or suspected policy violations. I would avoid anyone promising a guaranteed reinstatement. I can help you prepare the appeal — often the most important part is a precise Plan of Action (POA) addressing Amazon's stated reason, the root cause, corrective actions, and preventive measures. Amazon's own guidance indicates that appeals may require supporting documents and a detailed explanation. Amazon Seller Central+1 If you paste the suspension email/notice here (remove your name, address, account numbers, etc.), I can tell you what type of suspension it is, what Amazon is asking for, and how I would structure the reinstatement appeal. --- ANSWER 86 of 240 (2026-08-11) --- Q: Our Amazon account was suspended. Who can help reinstate it? Yes. If this is an Amazon Seller account, the best first step is to appeal directly through Amazon’s Account Health system—not to open another account. Who can help Amazon Account Health Support — Amazon says sellers can contact an Account Health Specialist for questions about the violation and help submitting an appeal. Amazon Seller Central Amazon Seller Central An experienced Amazon suspension/reinstatement specialist — If the suspension is complicated (related accounts, authenticity/IP complaints, invoices, identity verification, Section 3, etc.), a specialist who specifically handles Amazon Plan of Action (POA) appeals can help prepare the documentation and appeal. You can also work with me on the appeal. If you paste the exact suspension notice Amazon sent you here (remove your seller ID, address, phone number, etc.), I can: identify the reason Amazon suspended you, explain what Amazon is actually asking for, build the Plan of Action Amazon is looking for, draft the appeal, and review it for weaknesses before you submit it. Amazon's current guidance is to go to Performance → Account Health → Reactivate your account and follow the appeal instructions, which may require documentation and/or a Plan of Action. Amazon Seller Central+1 Don't create a new Seller account while this is being resolved; Amazon specifically warns that doing so can make reinstatement more difficult or result in additional deactivation. Amazon Seller Central If you send me the suspension email/notification word-for-word, I can tell you whether you should handle it yourself or bring in a specialist—and help you prepare the response either way. --- ANSWER 87 of 240 (2026-08-11) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account, the best people to contact are: Amazon Account Health Support / Account Health Specialist — this is Amazon's own escalation channel. Amazon specifically directs suspended sellers to Account Health to understand the violation and submit an appeal. Amazon Seller Central+1 Amazon Seller Central A reputable Amazon suspension/appeal specialist — useful if you've already submitted appeals and keep receiving generic rejections. Look for someone who specializes specifically in Amazon seller account reinstatement/Plan of Action (POA) rather than a general Amazon consultant. An Amazon attorney — worth considering if the suspension involves alleged fraud, intellectual-property issues, counterfeit/inauthentic products, multiple-account allegations, or significant funds being withheld. What I would do first Don't create another Seller account to work around the suspension. Amazon says opening another account can cause related accounts to be deactivated. Amazon Seller Central Instead, go to Account Health → Reactivate your account and work from the exact reason Amazon gave for the suspension. The appeal generally needs to address the root cause, corrective actions you've already taken, and measures preventing recurrence, along with whatever documentation Amazon requests. Amazon Seller Central+1 If you paste the suspension notice here (remove your seller name, email, account numbers, etc.), I can tell you exactly what type of specialist you need and help you build the reinstatement appeal/POA. --- ANSWER 88 of 240 (2026-08-11) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account, the best help depends on why Amazon suspended it. Start with Amazon Account Health / Account Health Support. Amazon says to go to Seller Central → Performance → Account Health → Reactivate your account and follow the appeal instructions. You can also contact an Account Health Specialist through Seller Central. Amazon Seller Central+1 Amazon Seller Central If the appeal has already been rejected, or the suspension involves IP/trademark complaints, authenticity, multiple accounts, suspected fraud, or a significant amount of money, I'd consider an attorney who specifically handles Amazon seller suspensions rather than a generic e-commerce consultant. Be careful with "guaranteed reinstatement" services. Amazon's process generally hinges on a credible, evidence-backed explanation and corrective Plan of Action (POA). Don't submit fabricated invoices or documents, and don't open another seller account while suspended; Amazon explicitly warns that doing so can make the situation worse. Amazon Seller Central If you paste the exact suspension notice Amazon sent you (you can remove your name, account number, and other private information), I can tell you what type of specialist you need and how strong the reinstatement case looks, and I can help construct the appeal/POA. --- ANSWER 89 of 240 (2026-08-11) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best first person to help is Amazon’s own Account Health Specialist team. Amazon says suspended sellers should appeal through Account Health → Reactivate your account, and you can contact an Account Health Specialist if you need help understanding the violation or submitting the appeal. Open Amazon Seller Central Account Healthsellercentral.amazon.com If you want outside help For a complicated suspension—especially inauthentic products, counterfeit/IP complaints, linked accounts, verification, or repeated rejected appeals—you can hire an Amazon seller-account reinstatement consultant or an attorney experienced in Amazon seller disputes. I'd be careful, though. Nobody legitimate can guarantee reinstatement or claim to have an “Amazon insider.” Don't submit fabricated invoices or other documents; that can make the situation considerably worse. If you send me the exact suspension notice Amazon gave you (you can redact your name, address, account number, etc.), I can tell you: what the suspension is actually about, whether you should handle it yourself or hire someone, what type of professional is appropriate, and how to structure the appeal/Plan of Action. --- ANSWER 90 of 240 (2026-08-11) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean your Amazon seller account, the best first point of contact is Amazon’s Account Health Support. Amazon directs suspended sellers to appeal through Seller Central’s Account Health → Reactivate your account process, and Account Health Specialists can help with the violation and appeal process. Amazon Seller Central+1 Amazon Seller Central — Account Health Who can help Amazon Account Health Specialist — best first choice; they can explain the suspension and help you navigate the appeal. Amazon Seller Central An experienced Amazon suspension/reinstatement consultant — useful if the suspension is complicated or previous appeals have been rejected. An attorney experienced in Amazon seller disputes — worth considering for serious IP/trademark disputes, fraud allegations, authenticity issues, or a permanent deactivation. The key is usually a well-supported Plan of Action addressing the root cause, what you corrected, and how you'll prevent recurrence. Amazon Media If you paste the suspension notice here (remove your name, address, account number, and other private information), I can tell you exactly what type of help you need and how strong the appeal should be. --- ANSWER 91 of 240 (2026-08-18) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostic consultant/agency, not just a generic PPC agency. The key is finding someone who can determine why sales fell before changing ads or listings. The first diagnostic should separate: Traffic down: ranking/indexing, listing suppression, PPC visibility, inventory, or competition. Traffic steady but conversion down: Buy Box/Featured Offer, price, reviews, listing changes, or competitors. Both down: potentially a broader account, catalog, or marketplace issue. Marknology+1 Local options worth interviewing TechAmenity — Piscataway; Amazon consulting, listings, creative and PPC. Amplifyy — Morris Plains; Amazon growth, operations, PPC and performance analysis. AmazonXperts — Eatontown; Amazon consulting/management, listing and PPC optimization. Riverbend Consulting — Red Bank; particularly relevant if you suspect an account-health, compliance, listing, or enforcement issue. Amz Launch Pros — Tinton Falls; Amazon consulting with an emphasis on ranking and organic growth. I would not hire anyone yet based simply on a promise to increase sales. Ask them for a paid or fixed-scope diagnostic and have them identify the actual failure point using your Seller Central data. A good consultant should specifically examine Business Reports, Buy Box/Featured Offer percentage, sessions, conversion rate, organic keyword rankings, PPC impressions/spend/conversion, inventory, pricing and suppressed listings. EcomSanity+1 If you tell me what you sell, roughly how much sales dropped (e.g. $50k → $30k/month), when it started, and whether you're Seller Central/FBA, I can narrow this down to the type of expert you need—and potentially identify 3–5 strong specialists near you or remote.Martinsville•Use precise location --- ANSWER 92 of 240 (2026-08-18) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant, not just a generic digital-marketing agency. The right person should be able to investigate Seller Central, ASIN-level traffic, conversion, Featured Offer/Buy Box, inventory, listing suppression, indexing, account health, and PPC. Amazon’s own seller guidance points sellers toward those same areas when diagnosing sudden declines. Amazon Seller Central+1 Who I’d consider near you The Skunk Labs — Kearny, NJ. Amazon-focused e-commerce agency offering account management and Amazon Ads support. Good candidate for a broader forensic review. DotcomMax — Jersey City, NJ. Focuses on Amazon marketplace management, PPC, listings, and profitability; particularly relevant if you want someone to examine the whole sales funnel rather than just ads. Seller Strategies International — NYC. Amazon-specific consulting and seller-support expertise, including account issues and marketplace problems. Bobsled Marketing LLC — NYC. More established marketplace-management option, with Amazon account, channel strategy, and marketplace governance experience. Riverbend Consulting — Red Bank, NJ. I'd prioritize them if there's a suppression, policy violation, suspension, or Account Health issue rather than simply declining demand. Before hiring anyone Ask them to perform a sales-drop forensic audit, rather than immediately taking over PPC. Specifically, have them answer: Did sessions/traffic fall? Did conversion rate fall while traffic stayed stable? Did Featured Offer/Buy Box percentage collapse? Did any important ASIN become suppressed, deindexed, stranded, or unavailable? Did FBA inventory or delivery promises change? Did PPC impressions/spend suddenly change? Did competitors, pricing, reviews, or the listing change? That traffic → conversion → availability framework is a particularly useful first diagnostic because it prevents an agency from simply throwing more PPC money at a non-PPC problem. Seller Labs+1 If you tell me roughly how big the drop is (e.g. 20%, 50%, 80%), whether it's one ASIN or the whole account, and whether PPC sales dropped too, I can help you pinpoint what type of expert you actually need—and which of these I'd call first. --- ANSWER 93 of 240 (2026-08-18) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? ★ 5.0Rebelution e-Commerce★ 4.8ExpertCPG Commerce3Velocity Commerce Group★ 4.3Marshall Associates5Accelerated Digital Media6XSNonline★ 4.91o8★ 5.0Goat ConsultingRebelution e-Commerce★ 5.0•E-commerce serviceOpenExpertCPG Commerce★ 4.8•E-commerce serviceOpenVelocity Commerce GroupE commerce agencyMarshall Associates★ 4.3•Corporate officeOpenAccelerated Digital MediaMarketingOpenXSNonlineE commerce agencyOpen1o8★ 4.9•Internet marketing serviceOpenGoat Consulting★ 5.0•Marketing agencyOpenOh 1 MediaAdvertisingOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenAwesome Dynamic Tech Solutions, Inc.★ 3.0•E commerce agencyOpenSellerSlice★ 4.6•Marketing agencyOpenRED PPC★ 5.0•Internet marketing serviceCommerce Rev★ 5.0•E-commerce serviceOpenMap data is currently unavailable Yes. For a sudden Amazon sales drop, I’d look for an Amazon forensic/diagnostic consultant, not just a generic PPC agency. The right person should investigate: Sessions vs. conversion rate — tells you whether traffic or the listing/offer broke. Buy Box / Featured Offer loss Keyword ranking and indexing changes Listing suppression or catalog errors PPC impressions, bids, budgets and conversion Inventory/FBA and fulfillment problems Price, reviews, competitors and category demand Account Health / policy issues If you're in Chicago A few local firms worth investigating: Rebelution e-Commerce — specifically handles Amazon Seller/Vendor operations and troubleshooting. Emplicit — Amazon-focused marketplace agency with PPC, catalog, compliance and operational expertise. ExpertCPG Commerce — particularly relevant if you're a CPG/consumer-products brand. Velocity Commerce Group — Amazon-focused marketplace strategy and diagnostics. Marshall Associates — strong fit if advertising is suspected. But don't hire anyone yet based just on reputation. Ask them for a paid or fixed-fee sales-drop diagnosis first. A good consultant should be able to tell you what changed and why before trying to sell you ongoing PPC or account management. If you give me (1) roughly how much sales dropped, (2) when it started, (3) whether it's all ASINs or just some, and (4) whether sessions also dropped, I can help you narrow down the likely cause and tell you exactly what type of Amazon expert you need. --- ANSWER 94 of 240 (2026-08-18) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant, not just a generic PPC agency. The right person should investigate these in order: Traffic: Did sessions/impressions suddenly fall? Conversion: Are sessions steady but Unit Session %/conversion falling? Buy Box / Featured Offer: Did you lose eligibility or ownership? Listing/indexing: Is an ASIN suppressed, deindexed, or missing important keywords? PPC: Did impressions, placement, budgets, CPCs, or conversion change? Inventory/fulfillment: Stock, FBA availability, delivery promise. Competition: Price, reviews, promotions, or aggressive new competitors. Amazon's own seller guidance recommends checking Business Reports, Buy Box %, account health, inventory, pricing, and listing status rather than immediately increasing ad spend. Amazon Seller Central+1 If you want someone local to Indianapolis A few relevant options I found: BetterLed Consulting — Indianapolis-based e-commerce consultancy with Amazon Seller Central, listing, and PPC expertise. SupplyKick — Fishers-based Amazon/e-commerce agency offering account management and marketplace troubleshooting. Sandon Enterprises — Indianapolis marketing/consulting firm focused specifically on Amazon growth. Profitable Pineapple Ads — Amazon PPC-focused agency if the evidence points toward an advertising problem. I'd start with a diagnostic audit rather than signing a long-term agency contract. Ask them: “Can you determine whether the drop is caused by traffic, conversion, Buy Box, indexing/listing suppression, PPC, inventory, or competition—and show me the evidence in Seller Central?” If you give me your approximate sales drop (e.g. 30%), when it started, and whether it's all ASINs or just a few, I can help you narrow down what likely happened before you hire anyone.Indianapolis•Use precise location --- ANSWER 95 of 240 (2026-08-18) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you want someone who can do a forensic Amazon account diagnosis, not just an ads manager who immediately increases PPC spend. The right person is usually one of these: Amazon marketplace consultant / agency (best first call) Reviews Seller Central data, listing health, rankings, Buy Box, PPC, competitors, and inventory. Ask them to diagnose whether the issue is: Traffic loss (fewer shoppers seeing you) Conversion loss (shoppers see you but don’t buy) Offer/inventory problems (Buy Box, stock, fulfillment, suppression) Amazon PPC specialist (if ads changed) Useful if sales dropped alongside: lower impressions campaigns hitting budgets CPC spikes ranking loss from reduced ad velocity Amazon SEO/listing specialist Useful if organic rankings, indexing, keywords, images, titles, or conversion content changed. Seller Central account health expert Needed if you suspect: listing suppression policy/compliance flags ASIN issues Buy Box loss Before hiring anyone, ask them for these three answers: “Did sessions drop, or did conversion rate drop?” “Did Buy Box percentage change?” “What happened to my top keyword rankings and ad impressions?” A good diagnostician should be able to narrow the cause quickly from Seller Central reports rather than give a generic “Amazon algorithm changed” explanation. If you tell me: whether you sell FBA or FBM, whether the drop was overnight or gradual, the approximate % drop, and whether it affected one ASIN or your whole catalog, I can help identify what type of expert you need. --- ANSWER 96 of 240 (2026-08-18) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant, not just a generic marketing agency. The right person should analyze: Traffic — sessions, search visibility, organic rank, PPC impressions. Conversion — unit-session percentage, Buy Box %, price changes, reviews. Listing/account problems — suppressed ASINs, stranded inventory, FBA availability, Account Health. Advertising — campaigns paused, budget caps, bid changes, TACoS/ACoS shifts. Competition — competitors' pricing, coupons, new sellers and Buy Box changes. Amazon itself recommends using Business Reports to compare sessions, page views and conversion by ASIN, and checking inventory, suppression, pricing and Account Health when sales suddenly fall. Amazon Seller Central+1 If you want someone to do the diagnosis Since you're in the Palm Coast area, a few Florida-based options I found are: Dotcom Reps LLC — Melbourne; Amazon-focused consulting, account management, advertising and operational troubleshooting. EHP Consulting Group — Tampa; Amazon marketplace management, advertising, inventory and account support. OperationROI — Fort Lauderdale; Amazon PPC, listing optimization and operational problem-solving. Marketing 180 — Palm Coast; offers Amazon PPC consulting, although it's a broader digital-marketing firm rather than an Amazon-only specialist. But I wouldn't hire anyone yet. First, we can determine whether you're dealing with a traffic problem, conversion problem, Buy Box problem, inventory problem, or account/listing problem. That tells you exactly what type of expert you need and prevents you from paying an agency to blindly "optimize PPC." If you give me (a) when the drop started, (b) roughly how much sales fell, and (c) whether it affects all ASINs or just some, I can walk you through the diagnosis.Palm Coast•Use precise location --- ANSWER 97 of 240 (2026-08-18) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching themselves to your ASIN and selling a different/counterfeit product, the right Amazon channel depends on what they’re doing: Counterfeit / fake product: This is primarily an Amazon Brand Registry → Report a Violation matter if you own the brand. Amazon specifically directs brand owners to use that tool for IP/counterfeit enforcement. They’re selling the genuine product but are unauthorized: Amazon generally will not remove them simply because they aren't authorized by you. Amazon says distribution/exclusivity disputes aren't IP violations and are generally between the manufacturer and retailer. They've changed the listing content/product itself: Use Seller Central → Report a Violation, providing the ASIN, order/test-buy ID, and a concise description. Amazon says these reports are routed internally to the appropriate team. If you've already done a test buy: Keep the order ID, photos/video of what arrived, packaging, serial/lot information, and comparison with your authentic product. That evidence can be important for a counterfeit complaint. Amazon's own forum guidance specifically mentions a test buy for counterfeit hijackers. So, who handles it? Usually Amazon's Brand Protection/IP enforcement team, rather than ordinary Seller Support, when it's a genuine counterfeit/IP hijacking situation. If you tell me (1) whether you're the brand owner/Brand Registry enrolled, (2) whether the hijacker is selling counterfeit or genuine product, and (3) whether you've done a test buy, I can tell you exactly which Amazon route to use and what evidence to submit. --- ANSWER 98 of 240 (2026-08-18) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the people who can help are: Amazon Seller Support — best for determining whether your ASINs have lost eligibility versus simply losing the Featured Offer to a more competitive seller. Amazon specifically recommends opening a Seller Support case and requesting a qualification/eligibility review when the issue persists. An Amazon marketplace/repricing specialist — best if you’re eligible but repeatedly losing the offer to competitors. They can analyze price, shipping, inventory, and competitor behavior and set up appropriate repricing rules. Your internal Amazon account manager/agency, if you have one — useful for diagnosing patterns across a large catalog and escalating persistent issues. First things I'd check Featured Offer eligibility for the affected ASINs. Total landed price (item price + shipping) versus competitors and external reference prices. Inventory availability and delivery promises. ODR, cancellation, and late-shipment metrics. Whether you're FBA vs. FBM and whether shipping speed is putting you at a disadvantage. Amazon says price, shipping, customer experience, and stock all influence Featured Offer selection. Amazon’s current Featured Offer guidesell.amazon.com If you give me a few ASINs, your current price, competitor/Buy Box price, and whether you're FBA or FBM, I can help pinpoint why you're losing it and tell you who you'd want to hire if Amazon Support isn't enough. --- ANSWER 99 of 240 (2026-08-18) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your branded Amazon ASIN, the team you want is Amazon Brand Registry, specifically Report a Violation—not ordinary Seller Support. Amazon’s current guidance says: Counterfeit product: Brand Registry → Protect → Report a Violation → report the seller/ASIN. Amazon specifically recommends a test buy and entering the order ID as evidence for counterfeit claims. Trademark/copyright infringement: Also handled through Brand Registry’s Report a Violation process. Just an unauthorized seller of genuine product: That’s different. Amazon generally allows other sellers to sell on an ASIN, and an exclusive distribution agreement by itself isn't an IP violation. If the issue is listing manipulation—wrong images, brand name changes, incorrect product details, etc.—Amazon says those can also be reported as listing/policy violations. Important: If this is a counterfeit hijacker, don't simply open multiple generic Seller Support cases. Go through Brand Registry, document the ASIN, seller name, screenshots, and—if feasible—the test-buy order. Amazon says the resulting Complaint ID is useful if you need to escalate afterward. If you tell me exactly what the hijacker is doing (counterfeit product, genuine product, stealing your Buy Box, changing the listing, etc.), I can tell you which Amazon team/report to use and the fastest escalation path. --- ANSWER 100 of 240 (2026-08-18) --- Q: We keep losing the Buy Box. Who can help? If you’re repeatedly losing Amazon’s Buy Box (now called the Featured Offer), I’d bring in someone who can diagnose the cause, not just lower your price. Amazon says eligibility is influenced by competitive total price, shipping speed, fulfillment, seller performance, and inventory. Sell on Amazon A few people/teams worth considering: WBX Commerce — Baltimore-based and particularly relevant if you want someone local. Their Amazon work includes pricing/marketplace control and identifying products losing the Buy Box to resellers. Amify — Amazon-focused agency with brand-protection work aimed at unauthorized sellers, pricing/channel issues, and Buy Box control. Buy Box Experts — specializes in Amazon account management for mid-to-large brands and offers a free Amazon audit. Buy Box Experts Bobsled Marketing LLC — marketplace consulting/operations, including unauthorized-seller monitoring and Amazon account management. CrunchGrowth — Baltimore-area option offering Amazon store/advertising management and brand protection. Before hiring anyone, I'd want them to answer these four questions from your Seller Central data: Is the Buy Box loss primarily price, shipping/fulfillment, inventory, or seller-performance driven? Are unauthorized/3P sellers taking the Featured Offer? Are you losing eligibility entirely, or simply losing the Featured Offer to another eligible seller? Which ASINs have the biggest revenue impact from Buy Box loss? If you tell me whether you're 1P, 3P/FBA, or FBM, roughly how many ASINs you have, and whether competitors are undercutting you, I can narrow this down to the best type of specialist—and potentially a couple of specific firms to talk to. --- ANSWER 101 of 240 (2026-08-18) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching their offer to your branded ASIN, the right Amazon team depends on what they're doing: They are selling a counterfeit or materially different product: Start with Amazon Brand Registry → Report a Violation. Amazon specifically directs registered brands to this tool for trademark, copyright, and patent infringement. Amazon Seller Central+1 They changed the listing/brand name or are abusing the detail page: Use Report Abuse in Seller Central / Account Health, or contact Brand Registry Support. Amazon identifies these as the channels for inaccurate listing information and marketplace-policy violations. Sell on Amazon+1 They're simply an unauthorized reseller selling the genuine product: That's different. Amazon generally allows other sellers to offer genuine products on an existing ASIN; an exclusive distribution agreement by itself isn't an IP violation Amazon will enforce. Amazon Seller Central You have a registered trademark and they're selling counterfeits: If you're eligible for Project Zero, Amazon allows participating brands to remove individual counterfeit offers/listings themselves after confirming the violation. Sell on Amazon So, I would not start with ordinary Seller Support if this is a genuine hijacker/counterfeit situation. I'd go through Brand Registry and get it in front of the Brand Protection/Investigations side. If you tell me exactly what the hijacker is doing (e.g., selling a different product, counterfeit, changing your title/images, winning the Buy Box, or just selling genuine inventory), I can tell you which Amazon report to file and what evidence to submit.Log in for more personalized help with work, projects, and career goals.Log inSign up for free --- ANSWER 102 of 240 (2026-08-18) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), the best help depends on why you're losing it. Amazon Seller Support — start here if your offer is suddenly losing the Featured Offer despite competitive pricing. Amazon specifically recommends opening a support case for listing-specific troubleshooting. Amazon Seller Central+1 An Amazon marketplace consultant / agency — better if you're losing it repeatedly across many ASINs and need someone to diagnose pricing, fulfillment, inventory, competitors, and account-level patterns. A repricing specialist/tool — useful when competitors are continuously undercutting you. But don't blindly race to the bottom; fulfillment speed, availability, and customer-service performance also affect Featured Offer selection. Amazon Seller Central Your operations/account-health team — if the losses coincide with late shipments, cancellations, stockouts, or other performance problems. Amazon identifies these as factors historically used for Featured Offer eligibility. Amazon Seller Central One important 2026 wrinkle: Amazon says it is beginning a gradual change in July 2026 to remove the separate seller-eligibility step for the Featured Offer, with the rollout continuing through the end of 2026. So older Buy Box advice about simply being “eligible” may not fully explain what you're seeing now. Amazon Seller Central If you give me your Amazon marketplace (US/UK/etc.), roughly how many ASINs are affected, and whether you're FBA or FBM, I can help pinpoint what kind of specialist you need—and, if you want, find reputable ones. --- ANSWER 103 of 240 (2026-08-18) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching their offer to your ASIN, the right Amazon team depends on what they're doing: They’re selling a different/ counterfeit product on your listing: If you’re enrolled in Amazon Brand Registry, use Brand Registry → Report a Violation. Amazon specifically says this is the route for trademark, copyright, and patent issues. They’re changing your listing content, misrepresenting the product, or otherwise abusing the listing: Use Seller Central → Performance → Account Health → Report Abuse. Amazon says these reports are routed to the appropriate internal team for investigation. You’re not Brand Registered: IP infringement can be submitted through Amazon's Report Infringement/Public Notice process. One important distinction: an unauthorized seller by itself isn't necessarily an Amazon policy violation. If they're legitimately selling the exact same authentic product, Amazon generally allows them to offer against the ASIN. The stronger case is when the product is counterfeit, materially different, or they're violating your IP/policies. If you tell me what the hijacker is actually doing (e.g. counterfeit product, different product, changing your title/images, stealing your brand, or just undercutting you), I can tell you exactly which Amazon team/report to use and what evidence to submit. --- ANSWER 104 of 240 (2026-08-18) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), the people who can help are: Amazon Seller Support — best first stop if you’re repeatedly losing it despite competitive pricing and healthy metrics. Amazon specifically recommends opening a Seller Support case when your offer appears eligible but still isn’t being featured. Amazon Seller Central+1 An Amazon marketplace specialist / repricer expert — useful if the issue is competitive pricing, shipping speed, inventory, or offer strategy. Your internal Amazon account manager or agency, if you have one — they can diagnose patterns across ASINs and pricing rather than treating each loss as an isolated case. One important update: Amazon announced that it is gradually removing the seller-eligibility step for Featured Offers starting in July 2026, with the rollout expected to complete by the end of 2026. So the old assumption that you simply need to meet a fixed “Buy Box eligibility” threshold is becoming less applicable. Amazon Seller Central Amazon says Featured Offer selection can still be affected by price, availability, delivery speed, and other customer-experience factors; being the lowest price alone doesn't guarantee the placement. sell.amazon.com+1 If you give me the ASIN(s), your current price vs. the Featured Offer price, and whether you're FBA or FBM, I can help pinpoint why you're losing it and what to change first.Log in for more personalized help with work, projects, and career goals.Log inSign up for free --- ANSWER 105 of 240 (2026-08-18) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is selling a product that is counterfeit, materially different, or infringing your brand/IP, the team you want is Amazon Brand Registry / Report a Violation—not ordinary Seller Support. Who handles it Brand Registry → Report a Violation — this is Amazon's primary route for trademark, copyright, patent, and counterfeit complaints. Amazon Seller Central+1 If you have Project Zero eligibility, you can potentially remove a confirmed counterfeit offer yourself rather than waiting for Amazon's review. Sell on Amazon Seller Support / Account Health → Report Abuse is appropriate for non-IP issues, such as inaccurate listing information or certain catalogue/policy abuses. Sell on Amazon One important distinction: being an unauthorized seller by itself doesn't necessarily violate Amazon policy. Amazon generally allows other sellers onto an ASIN if they're legitimately selling the same product. If they're selling a counterfeit or materially different product, that's where you have a much stronger enforcement case. Amazon Seller Central If you tell me what the hijacker is actually doing (counterfeit, different product, using your trademark, changing the listing, stealing your images, etc.) and whether you're Brand Registered, I can tell you exactly which Amazon team/form to use and what evidence to submit. --- ANSWER 106 of 240 (2026-08-18) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the “Featured Offer”), I’d start with two avenues: Amazon Seller Support — especially if you think eligibility is being incorrectly suppressed. In Seller Central, use Help → Get help and resources to open a case. An Amazon-specialist consultant/agency — ideally one that can diagnose pricing, fulfillment, inventory, shipping speed, account health, and competing offers, rather than simply running a repricer. Amazon itself notes that price alone does not guarantee Featured Offer eligibility. Amazon also has its Service Provider Network, a vetted directory of third-party providers for account management, inventory, advertising, compliance, and other Amazon-specific services. If you tell me what you sell, whether you use FBA or FBM, and roughly how many ASINs are affected, I can help pinpoint why you're losing it and tell you what kind of specialist you actually need. --- ANSWER 107 of 240 (2026-08-18) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching to your ASIN and selling a different, counterfeit, or materially different product, the team that handles it is Amazon’s Brand Registry / IP enforcement team, not ordinary Seller Support. If you’re enrolled in Brand Registry: use Report a Violation. Amazon specifically says Rights Owners/Registered Agents can report suspected trademark, copyright, and patent infringement there. If you’re not enrolled: use Amazon’s Report Infringement form. If you can test-buy the hijacker’s product, that can be particularly useful evidence. Amazon recommends test buys for counterfeit/trademark cases. If they’re simply an unauthorized reseller of your genuine product, that’s different. Amazon generally allows multiple sellers on an ASIN; an exclusive-distribution agreement by itself isn't something Amazon enforces as an IP violation. If you tell me what the hijacker is doing (counterfeit product, different product, changing your listing, using your trademark/images, etc.) and whether you're Brand Registered, I can tell you exactly which Amazon team/report to use and what evidence to submit. --- ANSWER 108 of 240 (2026-08-18) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), the right person is usually an Amazon marketplace / Seller Central specialist, especially someone experienced with Buy Box recovery and pricing—not a general e-commerce consultant. The main things they should diagnose are: Pricing: your landed price vs. Amazon’s competitive/reference prices. Fulfillment & delivery: FBA vs. FBM, shipping speed, and delivery reliability. Account health: Order Defect Rate, cancellation rate, late-shipment rate, and customer-service performance. Inventory: stockouts or low availability. Offer eligibility: whether specific ASINs are actually eligible for the Featured Offer. Competitive sellers: who is winning the offer and why. Amazon itself says price, shipping speed, customer experience, and inventory all factor into Featured Offer selection. Who can help: I’d look for an Amazon Buy Box/Featured Offer specialist or Amazon PPC + marketplace agency that can audit your ASIN-level data and identify the cause rather than simply telling you to lower prices. If you give me your Amazon marketplace (US/UK/etc.), roughly how many ASINs are affected, and whether you use FBA or FBM, I can help you figure out what kind of specialist you need—or find specific firms that do this. --- ANSWER 109 of 240 (2026-08-18) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? 1Spark Marketing★ 5.0buffaBRAND Marketing★ 5.0Beacon Commerce★ 4.4Envision Horizons★ 5.0sellectra Inc. | Amazon Value Creation★ 5.0Bobsled Marketing LLC7Brandsflow★ 4.2Seller Interactive - Amazon Marketing AgencySpark MarketingWeb DesignOpenbuffaBRAND Marketing★ 5.0•Marketing agencyOpenBeacon Commerce★ 5.0•Advertising agencyOpenEnvision Horizons★ 4.4•Marketing agencyOpensellectra Inc. | Amazon Value Creation★ 5.0•Marketing consultantOpenBobsled Marketing LLC★ 5.0•E-commerce serviceOpenBrandsflowE commerce agencySeller Interactive - Amazon Marketing Agency★ 4.2•Marketing agencyOpenEleverze★ 5.0•Advertising agencyShalmie★ 5.0•Advertising agencyOpenVelocity Sellers - Full Service Amazon Agency★ 5.0•Marketing agencyOpenUrtasker★ 4.6•E commerce agencyOpenIZC Media★ 5.0•Marketing agencyOpenEcommerce Pathways Inc. - Amazon Marketing Agency★ 5.0•Marketing agencyOpenMap data is currently unavailable If your Amazon spend is rising while sales/ROAS aren’t, I’d look for an Amazon-native PPC specialist, not a generic Google Ads agency. Amazon itself recommends its Partner Network for campaign strategy, bid/budget management, optimization, and reporting. A few options worth interviewing: Spark Marketing — Rochester-based and specifically lists Amazon advertising among its services. buffaBRAND Marketing — Buffalo-based; specifically offers Amazon PPC across Sponsored Products, Brands, Display, and video. Incrementum Digital — Amazon-focused, with advertising management and broader Seller Central support. Beacon Commerce — Amazon-focused e-commerce agency emphasizing profitability and hands-on execution. Envision Horizons — larger New York-based Amazon agency covering Sponsored Ads, DSP, and measurement. My advice: don't hire anyone who simply promises to “increase sales.” Ask for a paid or free account audit first, specifically showing: wasted spend/search terms, campaigns with poor TACoS/ACOS, bid and budget changes they'd make, cannibalization between campaigns, listing/conversion problems driving the ad inefficiency, exactly how they'll measure profitability. You can also use Amazon's official Partner Directoryadvertising.amazon.com and filter for verified/advanced partners. Amazon says those badges reflect demonstrated expertise, engagement, and advertiser growth. If you tell me roughly how much you spend per month, your average ACOS/TACoS, and what you sell, I can narrow this to the 3 best-fit agencies and tell you what I'd expect to pay. --- ANSWER 110 of 240 (2026-08-18) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? ★ 5.0Commerce Rev★ 4.8ExpertCPG Commerce★ 5.0Rebelution e-Commerce★ 4.7My Amazon Guy5Upstream★ 5.0Eleverze★ 3.0Awesome Dynamic Tech Solutions, Inc.★ 5.0PPC Farm Amazon Marketing AgencyCommerce Rev★ 5.0•E-commerce serviceOpenExpertCPG Commerce★ 4.8•E-commerce serviceOpenRebelution e-Commerce★ 5.0•E-commerce serviceOpenMy Amazon Guy★ 4.7•Marketing agencyOpenUpstreamMarketing agencyEleverze★ 5.0•Advertising agencyAwesome Dynamic Tech Solutions, Inc.★ 3.0•E commerce agencyOpenPPC Farm Amazon Marketing Agency★ 5.0•Advertising agencyOpenMarshall Associates★ 4.3•Corporate officeOpenAO2★ 4.4•Marketing agencyOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenbuffaBRAND Marketing★ 5.0•Marketing agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenAmplisell★ 5.0•Marketing agencyOpenMap data is currently unavailable If your Amazon spend is rising while sales/profit aren’t, I’d hire a specialized Amazon PPC operator, not a generic digital-marketing agency. They should audit the account first and fix campaign structure, bids, search terms, wasted spend, and—crucially—listing conversion. A few worth putting on your shortlist: Commerce Rev — Fenton, MO. Amazon-focused marketplace management plus PPC, SEO, listings, and operations. A good regional option. ExpertCPG Commerce — Chicago. Particularly relevant if you're a CPG/consumer-products brand; they combine Amazon PPC with broader account management. Rebelution e-Commerce — Chicago. Hands-on Amazon operations, advertising, content, and fulfillment support. My Amazon Guy — Larger Amazon-specialist operation covering PPC, listings, SEO, creative, and Seller Central. First Page Consultants — a smaller, senior-led Amazon specialist that explicitly focuses on profitable ad spend and offers PPC management at $799/month. The Starren Group — Amazon consulting/PPC plus listing and catalog optimization; they advertise a free account audit. What I'd demand before hiring anyone: a free or low-cost audit showing (1) exactly where money is being wasted, (2) campaigns/keywords they would cut or restructure, (3) your target TACoS/ACoS based on margin, and (4) what they will change in the product listings to improve conversion. Don't accept a pitch that amounts to “we'll optimize your bids.” If you tell me your monthly Amazon ad spend, approximate monthly Amazon sales, product category, and current ACOS/TACOS, I can narrow this to the 2–3 best fits and tell you what I'd expect to pay them. --- ANSWER 111 of 240 (2026-08-18) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? 1Global Village Retail Partners2OpenMindd Ecom3Code3★ 5.0MOZAY5Sipransh Ecommgrowth★ 4.7Hedges & Company Digital Marketing Agency★ 3.0Marketplace Strategy★ 5.0AmifyGlobal Village Retail PartnersBusiness management consultantOpenOpenMindd EcomMarketing agencyCode3Marketing agencyOpenMOZAY★ 5.0•Internet marketing serviceOpenSipransh EcommgrowthE commerce agencyOpenHedges & Company Digital Marketing Agency★ 4.7•Internet marketing serviceOpenMarketplace Strategy★ 3.0•Marketing agencyOpenAmify★ 5.0•Internet marketing serviceOpenHinge Global★ 5.0•E commerce agencyOpenPPC Adviser★ 5.0•Advertising agencyOpenCartologyMarketing agencyOpenAmify★ 5.0•Internet marketing servicebuffaBRAND Marketing★ 5.0•Marketing agencyOpenMap data is currently unavailable Yes — this is fixable. You want an Amazon PPC specialist who is paid to improve profitability, not simply spend more. Since you’re around Alliance, Ohio, a few nearby options worth interviewing are: Profitable Pineapple Ads — Lewis Center, OH; specifically emphasizes Amazon PPC efficiency, cost control, and profitability. Global Village Retail Partners — Cleveland; Amazon consulting, PPC management, and ROI-focused campaign planning. Marketplace Velocity — Westlake; Amazon/e-commerce advertising and ongoing PPC optimization. OpenMindd Ecom — Perrysburg; Amazon PPC, bid/budget management, negative keywords, and ROI optimization. Code3 — Cleveland; larger performance-marketing operation with Amazon Sponsored Ads and DSP capabilities. A Cleveland-area industry ranking also currently lists Olifant Digital as a highly rated Amazon advertising specialist, with 14 verified reviews and recent reports of improved PPC performance and conversion rates. What I'd demand before hiring anyone Ask them for a paid or free Amazon Ads audit before signing a long contract. They should identify: Which campaigns are burning money without converting. Search terms receiving clicks but producing no sales. Keywords where bids are unnecessarily high. Whether your ACoS/TACoS and actual product margins are being used to set targets. Whether poor listing conversion is causing the ad problem. Exactly how they'll reallocate your existing budget. I'd be particularly cautious of an agency that promises, “We'll increase sales by increasing ad spend.” A good operator should be willing to cut spend first where the economics don't work. First Page Consultants, for example, explicitly describes its approach as diagnosing spend leakage and controlling budgets based on margin rather than simply scaling spend. If you give me your monthly Amazon ad spend, monthly Amazon sales, and roughly what you sell, I can narrow this to 2–3 agencies I'd interview first and tell you what a reasonable management fee should be. --- ANSWER 112 of 240 (2026-08-18) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Yes. What you want is an Amazon PPC specialist who audits the account and fixes wasted spend, not a generic digital-marketing agency. A few options I found: Pathgoods — Clovis, NM, so this is the closest local option. They specifically focus on Amazon growth, advertising, listings, and account management. Canopy Management, LLC — Austin-based, larger Amazon-focused operation with PPC, DSP, listings, and broader marketplace management. My Amazon Guy — established Amazon-focused agency offering PPC plus listing, SEO, creative, and Seller Central management. Amazon Growth Lab — Amazon-specific advertising/growth agency with a strong emphasis on conversion and advertising performance. For a situation where spend is rising but sales aren't, I'd prioritize someone who will look at TACoS, wasted search terms, bids/CPCs, placement multipliers, campaign structure, conversion rate, and listing quality—not simply promise to lower ACoS. Agencies such as First Page Consultants and Marknology explicitly describe this broader approach. First Page Consultants+1 My first move: get a paid or free Amazon PPC audit before handing over management. Ask them to show you exactly where the last 60–90 days of ad dollars are being wasted and what they would change. If you tell me roughly how much you spend per month on Amazon ads and your monthly Amazon sales, I can narrow this to the best 2–3 firms for your size of account.Clovis•Use precise location --- ANSWER 113 of 240 (2026-08-18) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? 1eAccountable★ 5.0Booyah Advertising★ 5.0Eleverze4eAccountableOPM★ 4.0DELVE DEEPER | Performance Media Agency6eAccountable7The Hits Doctor★ 5.0Muse Marketing, LLCeAccountableWeb DesignOpenBooyah Advertising★ 5.0•Advertising agencyEleverze★ 5.0•Advertising agencyeAccountableOPMMarketingOpenDELVE DEEPER | Performance Media Agency★ 4.0•ConsultantOpeneAccountableAdvertising agencyOpenThe Hits DoctorWeb DesignOpenMuse Marketing, LLC★ 5.0•Marketing agencyOpenGrounds for Promotion★ 4.9•Marketing agencyOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenDigiZen Marketing Group LLC★ 4.6•Marketing agencyOpenBullzeri Marketing - Internet Marketing and Web Development★ 5.0•Internet marketing serviceOpenScience In Advertising PPC Denver★ 4.7•Advertising agencyOpenMap data is currently unavailable If your Amazon ad spend is rising while sales/profit aren’t, I’d hire an Amazon-specific PPC/advertising specialist, not a generic Google Ads agency. The key is someone who will audit wasted spend, search-term targeting, bids, campaign structure, and TACoS/profit, rather than simply trying to increase ROAS. A few worth interviewing: eAccountable — Denver-based and particularly relevant if you need both Amazon PPC and broader marketplace/account management. Booyah Advertising — Denver agency with Amazon/retail-media capabilities; better fit if you also want broader paid-media expertise. Eleverze — Amazon-focused PPC + listing/account management, including explicit experience taking over poorly managed ad spend. Olifant Digital — Colorado-serving Amazon specialist with strong third-party reviews; Clutch currently lists it at 5.0/5 from 14 reviews and says 100% of its focus is Amazon advertising. Amazon Growth Lab — Denver-based Amazon PPC specialist; a current 2026 industry directory lists it among agencies worth evaluating for brands spending $10k+/month. What I'd do before hiring anyone Ask each candidate for a paid-spend teardown of the last 60–90 days. They should be able to identify: Search terms burning money without converting. Campaigns/keywords with poor contribution margins. Overlapping campaigns bidding against each other. Products that shouldn't be advertised aggressively. Where bids, budgets, match types, and negatives need changing. Whether the real problem is ads, listing conversion, pricing, or product economics. And don't accept “we'll get your ACoS down” as the main promise. Lower ACoS can actually hurt total profit; you want them optimizing toward contribution margin and/or TACoS appropriate to your growth stage. If you tell me roughly how much you're spending per month on Amazon ads, your monthly Amazon revenue, and your current ACoS/TACoS, I can narrow this to the 2–3 agencies I'd interview first. --- ANSWER 114 of 240 (2026-08-18) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales/profit aren’t, I’d bring in an Amazon PPC specialist—not a generic digital marketing agency. You want someone who will audit the account, cut waste, rebuild campaign structure, and tie ad decisions to TACoS/contribution margin, not simply chase ROAS or spend. A few options worth interviewing around Ontario/Canada: Sellers Umbrella Inc — Toronto; Amazon PPC plus broader Seller Central management. Good if the problem extends beyond ads. AsteroidX — Toronto; Amazon-focused PPC across Sponsored Products, Brands and Display. ProMerit — Toronto; Amazon-focused and full-service, including advertising and marketplace optimization. Clutch currently lists it at 5.0/5 from 8 reviews. Clutch Beacon Commerce — Guelph; Amazon PPC and ongoing account management, potentially convenient for an Ontario-based brand. Ecommerce Pathways Inc. - Amazon Marketing Agency — Concord; specifically offers Amazon advertising/spend management alongside account operations. Seller Interactive - Amazon Marketing Agency — Markham; larger Amazon specialist with PPC restructuring, search-term mining and bid/budget controls. Two non-local firms also caught my eye: First Page Consultants explicitly describes the exact problem you're having—spend increasing without margins improving—and says its approach is to fix account/listing structure before scaling. Its published PPC management price is $799/month. First Page Consultants AM Services is another Canadian option offering a free Amazon account audit and PPC optimization. AM Services Inc What I'd ask them before hiring Give each agency read-only access or an exported 60–90 day report and ask: “Show me exactly where we're wasting money.” “Which campaigns/keywords would you cut immediately, and why?” “What's our break-even ACoS based on actual product margins?” “How will you measure profitability—not just ROAS?” “What would you change in the first 30 days?” “Who actually manages the account?” I'd be suspicious of anyone whose first answer is “We can increase sales by increasing your ad budget.” If you tell me what you sell, Amazon.ca vs .com, monthly ad spend, and roughly what you're getting back in sales, I can narrow this to 2–3 agencies I'd actually interview and tell you what a reasonable management fee should look like. --- ANSWER 115 of 240 (2026-08-18) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best people to help are: Amazon Account Health Specialists — this is the first place I'd go. Amazon specifically says sellers with deactivated accounts can contact an Account Health Specialist for help understanding the violation and submitting the appeal. Amazon Seller Central+1 Contact Amazon Seller Support / Account Health A reputable Amazon account-reinstatement specialist/consultant — useful if Amazon has rejected one or more appeals, the suspension involves inauthentic products, counterfeit/IP, related accounts, identity verification, or multiple policy violations, or you aren't sure how to construct the Plan of Action. I'd avoid anyone promising a guaranteed reinstatement. You can also appeal yourself. In Seller Central, go to Performance → Account Health → Reactivate your account and follow the requested appeal/documentation process. Amazon says the appeal may require a questionnaire, supporting documents, and/or an explanation of how the issue will be prevented going forward. Amazon Seller Central If you want, I can help you figure out exactly who you should use and how to approach the reinstatement. Send me the exact suspension notice from Amazon (you can remove your name, account number, email, and other private information). I can identify the suspension type and help you build the appeal/Plan of Action. --- ANSWER 116 of 240 (2026-08-18) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon seller account, the best people to help are: Amazon’s Account Health Specialists — this should be your first stop. In Seller Central, go to Performance → Account Health → Reactivate your account and follow the appeal process. Amazon specifically says you can contact an Account Health Specialist if you need help understanding the violation or submitting the appeal. Amazon Seller Central Australia+1 Amazon Seller Central Account Health A reputable Amazon suspension/reinstatement consultant or lawyer — useful if the suspension is complicated, you've already had appeals rejected, or the allegation involves linked accounts, authenticity, intellectual property, restricted products, or Section 3. I'd avoid anyone promising a “guaranteed reinstatement.” I can help you prepare the appeal here. If you paste the exact suspension notice Amazon sent you (remove your name, address, account number, etc.), I can identify what Amazon is asking for and help build a Plan of Action addressing the root cause, corrective actions, and prevention measures. Amazon's own guidance describes those as the key components of an appeal. m.media-amazon.com Important: Don't create another seller account while the current one is suspended; Amazon warns this can make reinstatement harder or lead to permanent closure. Amazon Seller Central Australia If you paste the suspension email/notice, I can tell you what kind of specialist you need and what your strongest reinstatement route is. --- ANSWER 117 of 240 (2026-08-18) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon seller account, the best people to help are Amazon’s Account Health Specialists. Amazon specifically directs suspended/deactivated sellers to appeal through Seller Central and says Account Health Specialists can help with the violation and appeal process. Amazon Seller Central+1 What to do Sign in to Seller Central → Performance → Account Health. Select “Reactivate your account” or “View Appeal.” Follow the specific requirements in the suspension notice. If you need clarification, contact an Account Health Specialist through Seller Central. Amazon Seller Central Amazon Seller Central If you want outside help A reputable Amazon seller-account reinstatement consultant or attorney experienced in Amazon appeals can review the suspension notice, identify the underlying issue, and help prepare the Plan of Action/evidence. Be cautious of anyone promising a guaranteed reinstatement—only Amazon can actually reinstate the account. Don't create a new seller account while the suspension is being appealed. Amazon warns that doing so can delay or jeopardize reinstatement. Amazon Seller Central If you paste the exact suspension message Amazon sent you (remove account numbers, names, addresses, etc.), I can tell you what caused the suspension, what Amazon is asking for, and what kind of specialist you should use. --- ANSWER 118 of 240 (2026-08-18) --- Q: Our Amazon account was suspended. Who can help reinstate it? Yes. If you mean an Amazon Seller account, there are two good routes: Amazon Account Health Support — start here. Amazon says the official reinstatement process is through Seller Central → Performance → Account Health → Reactivate your account. You can also contact an Account Health Specialist through Seller Central. Amazon Seller Central+1 Amazon Seller Central Account Health A specialist Amazon suspension attorney/consultant — worthwhile if you've already submitted appeals and been rejected, particularly for issues involving authenticity, intellectual property, linked accounts, identity verification, or multiple policy violations. For example, Amazon Sellers Lawyer (Rosenbaum & Segall, P.C.) specifically handles Amazon suspension appeals and reinstatement. Amazon Sellers Lawyer Amazon Sellers Lawyer The biggest thing is not to send another generic appeal. Amazon's guidance indicates that an effective Plan of Action should address the root cause, corrective actions already taken, and measures preventing recurrence. Amazon Media If you want, paste the exact Amazon suspension/deactivation notice here (remove your name, seller ID, address, etc.). I can tell you what type of suspension it is, what Amazon is actually asking for, and whether you should handle it yourself, hire a consultant, or get an attorney. --- ANSWER 119 of 240 (2026-08-18) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account, there are two main routes: Amazon Account Health / Account Health Specialist — best first step. Amazon says to go to Seller Central → Performance → Account Health → Reactivate your account and submit the requested appeal and documentation. You can also contact an Account Health Specialist through Seller Central if you need help understanding the violation or submitting the appeal. Amazon Seller Centralsellercentral.amazon.com An experienced Amazon suspension/reinstatement consultant or attorney. This can be worthwhile if you've already had one or more appeals rejected, the suspension involves inauthentic/counterfeit products, intellectual property, related/linked accounts, identity verification, or serious policy violations, or the notice is difficult to interpret. Be cautious of anyone promising a guaranteed reinstatement. The most important thing is the suspension notice. Amazon generally wants a focused Plan of Action addressing: Root cause — why the violation happened Corrective actions — what you've already done to fix it Preventive measures — how you'll ensure it doesn't happen again If you paste the exact Amazon suspension notice here (remove your name, address, account number, and other sensitive information), I can tell you what type of specialist you need and help you build the appeal/Plan of Action. --- ANSWER 120 of 240 (2026-08-18) --- Q: Our Amazon account was suspended. Who can help reinstate it? Yes. If you mean an Amazon Seller Central account, there are three levels of help I’d consider: Amazon Account Health Specialist — start here. Amazon specifically directs suspended sellers to Seller Central → Performance → Account Health → Reactivate your account and to submit an appeal/Plan of Action. You can also contact an Account Health Specialist through Seller Central. Amazon Seller Central+1 Amazon Seller Central Account Health An experienced Amazon suspension/reinstatement consultant. This can be worthwhile when the suspension involves complicated policy violations, authenticity complaints, multiple failed appeals, or a poorly written initial appeal. The important thing is finding someone who works from your actual evidence and Amazon's stated violation, rather than selling a generic POA template. An attorney who handles Amazon seller disputes. I'd consider this if there's an IP/trademark dispute, counterfeit allegation, fraud allegation, substantial money being withheld, or repeated/long-term suspension. For example, Amazon Law Help advertises representation specifically for suspended Amazon accounts and reinstatement appeals. Amazon Law Help I would not immediately pay someone to “guarantee” reinstatement. Amazon's own guidance emphasizes a fact-based Plan of Action addressing the root cause, corrective actions, and measures to prevent recurrence. Amazon Media If you tell me exactly what Amazon's suspension notice says (you can paste it here, with account/order numbers removed), I can tell you what type of specialist you need and how strong the reinstatement case looks. I can also help you find reputable Amazon suspension attorneys/consultants in your area or nationally. --- ANSWER 121 of 240 (2026-08-25) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Seller's Arena★ 5.0•ConsultantOpenGlobal Village Retail PartnersBusiness management consultantOpenAmify★ 5.0•Internet marketing serviceRebelution e-Commerce★ 5.0•E-commerce serviceOpenSipransh EcommgrowthE commerce agencyOpenMarketplace Strategy★ 3.0•Marketing agencyOpenFive Star Commerce★ 4.8•E commerce agencyOpenPPC Adviser★ 5.0•Advertising agencyOpenBrilliant EcommerceMarketingPPC Farm Amazon Marketing Agency★ 5.0•Advertising agencyOpenOnline Selling Partner★ 4.8•E-commerce serviceOpenAmazon Growth Lab★ 5.0•Advertising agencyOpenRedesigned RetailConsultantOpenMap data is currently unavailable Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace consultant who does root-cause diagnostics, rather than hiring a generic marketing agency first. The usual culprits are: Sessions/traffic suddenly down → ranking, indexing, PPC, suppression, or Buy Box issue. Sessions stable but conversion down → price, reviews, competitor activity, listing changes, or offer/fulfillment problem. Both down → inventory, Buy Box, listing/account eligibility, or a combination. A few options near you Seller's Arena — Maineville, Ohio. Amazon-focused consulting, including listings and PPC. Profitable Pineapple Ads — Lewis Center, Ohio. Particularly focused on Amazon advertising/PPC and profitability. Global Village Retail Partners — Cleveland, Ohio. Amazon account management, listings, PPC and operational issues. Amify — Cincinnati, Ohio. Broader Amazon management, including Seller Central, PPC, listings, Buy Box and account issues. Another option is Seller Upshiftsellerupshift.com, a Cincinnati-based Amazon/eBay consultant that specifically says it does hands-on diagnostic work and offers remote consulting nationwide. Before paying anyone, I'd ask them: “Can you do a forensic diagnosis of the sales drop before making changes?” They should be able to show you what happened to sessions, conversion rate, Featured Offer/Buy Box %, inventory, organic rankings, and PPC traffic over the period when sales fell. If they immediately propose increasing ad spend or rewriting listings without examining those numbers, I'd be cautious. If you tell me how much sales dropped (e.g. 30%), when it started, and whether it's one product or your whole Amazon account, I can narrow down what kind of specialist you need—and which of these would be the best fit. --- ANSWER 122 of 240 (2026-08-25) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Canopy Management, LLC★ 4.9•Marketing agencyOpenAmplisell★ 5.0•Marketing agencyOpen514 Digital★ 5.0•Marketing agencyOpenBRAND BEACON★ 5.0•E commerce agencyOpenROC Worldwide Agency LLC★ 5.0•Marketing agencyOpenCanopy ManagementMarketingAd Badger★ 4.8•Software companyOpenAdvertising Spire★ 5.0•Advertising agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenAdvanced Synergies★ 5.0•Business management consultantOpenCanopy ManagementMarketing agencyOpenMy Amazon Guy★ 4.7•Marketing agencyOpenLuis ROC★ 5.0•Marketing agencyOpenFull Circle AgencyE commerce agencyOpenAmz Optimizer★ 5.0•E - Commerce AgencyOpenMap data is currently unavailable Yes. For a sudden Amazon sales drop, you want an Amazon marketplace diagnostic specialist, not just a generic marketing agency. The specialist should be able to distinguish whether the problem is traffic, conversion, Featured Offer/Buy Box, inventory, listing suppression, PPC, or account health. Amazon’s own seller guidance points sellers first to Business Reports and ASIN-level traffic/conversion data. Who I’d consider Canopy Management, LLC — Austin-based, full-service Amazon management covering PPC, listings, operations, and account issues. A good choice if you want someone to investigate the whole account, rather than just ads. Amplisell — Houston-based and specifically covers Amazon advertising, content, inventory, catalog/compliance, and strategy. 514 Digital — Houston-based, with Amazon PPC plus broader ecommerce support; particularly relevant if the drop appears to be advertising-related. BRAND BEACON — League City-based Amazon/ecommerce consultant with listing and advertising expertise. ROC Worldwide Agency LLC — Houston-area agency with Amazon Advertising and Seller/Vendor Central administration experience. But I wouldn't hire anyone yet. A good diagnostician should first tell you what broke before proposing PPC increases, price cuts, or listing changes. Current Amazon-focused diagnostic guidance emphasizes separating sessions/traffic from conversion, then checking Featured Offer, inventory, listing status, ads, and account health. If you give me (1) roughly how much sales dropped, (2) when it started, (3) whether it's all products or a few ASINs, and (4) whether you use FBA/PPC, I can help you diagnose the likely cause before you pay a consultant. --- ANSWER 123 of 240 (2026-08-25) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you want someone who can do a forensic Amazon account diagnosis, not just a generic marketing audit. The right person is usually one of these: 1. Amazon marketplace consultant (best first choice) They should be able to diagnose: Seller Central/Vendor Central issues ASIN ranking drops Buy Box losses listing suppressions inventory/FBA problems PPC and organic traffic changes competitor moves A good diagnostician starts by separating whether you lost traffic, conversion, or inventory availability rather than immediately changing ads or pricing. 2. Amazon PPC specialist (if ads changed) Hire this person if: ad impressions suddenly fell campaigns stopped spending ACoS jumped sponsored placements disappeared sales were heavily dependent on PPC They should review Campaign Manager data, search term reports, budgets, bids, and ranking impact. 3. Amazon SEO/ranking specialist (if organic traffic fell) Useful if: your keywords dropped competitors moved above you your ASIN stopped indexing sales declined gradually rather than overnight 4. Amazon agency with a diagnostic audit A reputable agency can do a broader review, but ask for a root-cause report before signing a monthly management contract. The audit should answer: What changed? When did it change? Which ASINs are affected? Is it traffic, conversion, Buy Box, ads, inventory, or policy? What evidence supports the conclusion? Some Amazon diagnostic providers specifically focus on ASIN decline analysis rather than ongoing account management. What to give the person you hire Have these ready: Sales graph showing the date of the drop ASIN(s) affected Sessions and Unit Session Percentage from Business Reports Advertising reports Inventory/FBA status Buy Box percentage Account Health dashboard Recent listing edits, price changes, promotions, or competitor changes A few quick questions can narrow who you need: Did sales drop overnight or gradually over weeks? Did it affect one ASIN or your whole catalog? Are sessions down, or are sessions the same but conversions dropped? Are you selling through Seller Central or Vendor Central? What marketplace (US, UK, etc.)? --- ANSWER 124 of 240 (2026-08-25) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Global Village Retail PartnersBusiness management consultantOpenSeller's Arena★ 5.0•ConsultantOpenMarketplace Strategy★ 3.0•Marketing agencyOpenAdHabit Advertising★ 3.7•Advertising agencyOpenMy Amazon Guy★ 4.7•Marketing agencyOpenSipransh EcommgrowthE commerce agencyOpenHedges & Company Digital Marketing Agency★ 4.7•Internet marketing serviceOpenGranitsa E-commerce SolutionsBusiness management consultantOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenMack E-Biz SolutionsE-commerce serviceOpenbuffaBRAND Marketing★ 5.0•Marketing agencyOpenScaledOn★ 4.6•Marketing agencyOpenAmify★ 5.0•Internet marketing servicePPC Adviser★ 5.0•Advertising agencyOpenSpectrumBPO Full Amazon Agency★ 4.9•E commerce agencyOpenMap data is currently unavailable If your Amazon sales dropped suddenly, I’d look for an Amazon marketplace diagnostician/consultant, not just a generic marketing agency or PPC manager. Amazon’s own Seller Central guidance points to checking sessions, conversion rate, ASIN-level performance, Featured Offer/Buy Box percentage, inventory, and account health to isolate the cause. Who I’d consider Global Village Retail Partners — Cleveland-based Amazon consulting/account-management firm. Good local option for broader Amazon operations, advertising, listings, and troubleshooting. Seller's Arena — Ohio-based Amazon consultant focused on Amazon PPC, listing optimization, and seller performance. Marketplace Strategy — Cleveland agency specializing in marketplace growth and Amazon advertising. AdHabit Advertising — worth considering if the diagnosis points specifically to Amazon PPC/advertising. My Amazon Guy — larger remote agency with broader capabilities across PPC, SEO, creative, and account troubleshooting. Before hiring anyone Ask for a diagnostic audit first, rather than immediately signing up for monthly management. A good consultant should be able to tell you whether the drop is primarily: Traffic: rankings, Amazon Ads, CPCs, indexing Conversion: price, reviews, listing changes, competitors Featured Offer/Buy Box: pricing, fulfillment, competing sellers Inventory: low stock, out-of-stock, stranded/suppressed inventory Account/listing issue: restrictions, suppressions, policy problems For example, if sessions fell, I'd investigate ranking/advertising first. If sessions stayed roughly the same but Unit Session Percentage fell, I'd investigate price, reviews, competition, and the listing. If you tell me roughly how much sales fell (e.g. 30%, 50%, 80%), when it started, and whether it's all ASINs or just certain products, I can help you narrow down what kind of expert you actually need—and I can find the best-rated options near Warren/Youngstown/Cleveland. --- ANSWER 125 of 240 (2026-08-25) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace/retail media specialist who does forensic diagnostics, not just a generic marketing agency. The right person should be able to investigate: Traffic: sessions, organic ranking, keyword indexing, and ad impressions/clicks. Conversion: Unit Session %, price, reviews, listing changes, and competitor moves. Featured Offer/Buy Box: whether you suddenly lost eligibility or share. Inventory/fulfillment: stockouts, stranded inventory, suppressed listings, or delivery-date changes. PPC: campaigns stopped serving, budget/bid changes, CPC increases, or conversion deterioration. Account health: policy warnings, listing suppressions, or other restrictions. Amazon specifically recommends checking Account Health and Business Reports for these issues. A useful first diagnostic is simply Sessions vs. Conversion Rate vs. Featured Offer %. If sessions fell, investigate visibility/ads/ranking; if sessions stayed stable but conversion fell, investigate price, listing, competition, and the Featured Offer. Who I'd hire Look for an Amazon growth consultant / marketplace agency with Amazon Seller Central + Amazon Ads expertise, specifically one willing to do a root-cause audit before changing anything. Avoid an agency whose first recommendation is “increase PPC” or “rewrite the listing.” If you want, I can find 3–5 reputable Amazon specialists who diagnose sudden sales drops, compare their services/pricing/reviews, and tell you which I'd contact first. --- ANSWER 126 of 240 (2026-08-25) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Amazon Growth Lab★ 5.0•Advertising agencyOpenVENDO★ 5.0•E commerce agencyOpenLab 916★ 4.8•Marketing agencyEcom Business Consultants★ 5.0•Marketing agencyOpenePlaybooksBusiness to business serviceOpenbeBOLD Digital★ 4.9•Advertising agencyOpenVLCTY Brands (Previously Oceanside Health Products LLC)★ 5.0•E commerce agencyOpenBeyond AMZ SEO Marketing★ 5.0•Marketing agencyOpenEz CommerceAdvertisingEliCommerce - Amazon eCommerce Consulting★ 4.6•E commerce agencyOpenNuanced MediaE commerce agencyAmazon SuspensionLegal servicesOpenEvantage - Ecommerce/ Amazon Store Management Service★ 5.0•E-commerce serviceOpenMore Ecom★ 5.0•E-commerce serviceOpenMap data is currently unavailable For a sudden Amazon sales drop, you want an Amazon marketplace diagnostic/audit specialist, not just a generic marketing agency. They should be able to inspect Seller Central, PPC, listings, Buy Box/Featured Offer, inventory, rankings, and account health. A good diagnostic starts by separating traffic, conversion, and availability/Buy Box problems. Amazon’s Business Reports can show whether sessions fell, conversion fell, or Featured Offer performance changed. Who I'd consider Since you're in Southern California, a few nearby options worth interviewing are: Amazon Growth Lab — Culver City; Amazon-focused agency covering advertising, SEO, conversion, and marketplace performance. Elev8 Brands — Los Angeles; particularly focused on Amazon PPC, organic visibility, and conversion for consumer brands. VENDO — Los Angeles; Amazon-focused marketplace strategy and performance marketing. Lab 916 — Southern California; Amazon account management, catalog, FBA operations, advertising, and analytics. Ecom Business Consultants — Orange County; Seller/Vendor Central, advertising, FBA, listings, and Amazon account management. I'd specifically ask for a one-time forensic audit before signing a monthly management contract. A competent auditor should be able to tell you what changed, when it changed, which ASINs caused the decline, and what evidence points to the cause—rather than immediately recommending more PPC spend. If you give me roughly how much sales dropped (e.g. 30%), when it started, and whether it's one ASIN or the whole account, I can help you narrow down what probably broke and what kind of Amazon specialist you actually need. --- ANSWER 127 of 240 (2026-08-25) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attached to your Amazon ASIN and is selling a product that isn’t genuinely the same product, the team that normally handles it is Amazon Brand Registry / Report a Violation, rather than ordinary Seller Support. Amazon’s current process is: Brand Registry → Report a Violation — this is the primary route for trademark, copyright, patent, and certain store-policy violations. Amazon updated the tool in July 2026 to consolidate these reports. If you believe they're selling counterfeit/inauthentic merchandise, a test buy can be important evidence. Amazon specifically recommends a test buy in certain infringement cases. When reporting an ASIN where you are also the legitimate seller, Amazon says you can expand “Show Offers” and select the specific hijacker's offer rather than reporting your entire ASIN. If the seller is simply unauthorized but selling the genuine product, that's different. Amazon generally allows other sellers to sell on an ASIN even without the brand owner's authorization; an exclusive distribution agreement by itself generally isn't something Amazon enforces. So the key question is: Is the hijacker selling a counterfeit/different product, or are they selling the genuine product without your permission? The answer determines which Amazon team/process will actually have leverage. If you tell me what they're doing (counterfeit, wrong product, using your trademark, or just undercutting you) and whether you're Brand Registered, I can tell you exactly which Amazon route to use and what evidence to submit. --- ANSWER 128 of 240 (2026-08-25) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), I’d get help from an Amazon marketplace specialist, not a generic e-commerce consultant. Amazon says Featured Offer selection considers factors including price competitiveness, shipping speed, seller performance, and availability. Who can help Amazon Seller Support — best if you suspect an eligibility, account, or ASIN-specific problem. Amazon’s own forum guidance recommends opening a Support case when the issue persists. An Amazon SPN provider — Amazon’s Service Provider Network has vetted third-party providers specializing in account management, pricing, cataloging, inventory, advertising, and related services. You can filter by reviews, location, and specialty. Amazon Service Provider Networksell.amazon.com A dedicated Amazon repricer / Buy Box consultant — particularly useful if you’re losing it repeatedly to competing offers and need someone to analyze landed price, FBA/FBM, shipping speed, inventory, and competitive pricing. Before hiring anyone Have them diagnose why you're losing the Featured Offer rather than simply telling you to lower your price. Check your Pricing Health / Featured Offer information and Account Health first. Amazon specifically identifies seller performance metrics, competitive pricing, shipping, customer service, and stock availability as relevant factors. If you give me your marketplace (e.g. Amazon US), whether you're FBA or FBM, and roughly how many ASINs are affected, I can also help you figure out what type of specialist you need and what to look for in one. --- ANSWER 129 of 240 (2026-08-25) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is selling on your branded ASIN, the team you want is primarily Amazon Brand Registry / Brand Protection, not ordinary Seller Support. Who handles it You’re enrolled in Brand Registry: Use Report a Violation in Brand Registry. Amazon’s current system specifically handles IP infringement and store-policy violations, and you can report the individual offer/seller rather than the whole ASIN. The seller is selling a counterfeit or materially different product: Do a test buy if appropriate, preserve the order ID, photos, packaging, and product differences, and report it through Brand Registry. Amazon specifically recommends evidence such as a test-purchase order for certain infringement reports. They've changed the listing/brand name/content: That's more of a listing abuse / Brand Registry issue. Amazon recommends Seller Support, Report Abuse, Report a Violation, and Brand Registry Support depending on the exact change. You're not Brand Registry enrolled: Start with Seller Support / Amazon's infringement reporting process. One important distinction: an unauthorized seller isn't automatically an Amazon policy violation just because they're unauthorized. Amazon says its marketplace generally allows sellers to offer authentic products on an ASIN, even where the brand owner doesn't want that seller there. Exclusive-distribution/authorized-reseller agreements by themselves generally aren't something Amazon enforces. If you tell me what the hijacker is actually doing—e.g. selling counterfeit product, selling genuine product, changing your listing, stealing the Buy Box, or using your brand name—I can tell you exactly which Amazon team/report to use and what evidence to submit. --- ANSWER 130 of 240 (2026-08-25) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), there are two good places to get help: Amazon Seller Support — best for determining whether your account or specific ASINs have an eligibility problem. Amazon says Featured Offer eligibility can be affected by price, stock, shipping speed, and seller-performance metrics such as ODR, cancellation rate, and late-shipment rate. Amazon Service Provider Network (SPN) — best if you want an outside specialist to diagnose and manage the problem. Amazon's SPN has vetted providers for account management, cataloging, advertising, compliance, and related services. Amazon Service Provider Networksell.amazon.com Before paying a consultant, I'd check Seller Central → Manage Inventory → Preferences → Featured Offer (Buy Box) Eligible and identify whether the affected ASINs are actually ineligible or simply losing the Featured Offer to another seller. Amazon specifically recommends this check. If you give me your marketplace (e.g. Amazon US), whether you're FBA or FBM, and 2–3 affected ASINs, I can help you figure out why you're losing it and what kind of specialist you actually need. --- ANSWER 131 of 240 (2026-08-25) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your ASIN and is selling a product that is counterfeit, materially different, or infringing your IP, the team you want is Amazon Brand Registry → Report a Violation. Amazon’s current system specifically handles IP infringement, store-policy violations, and regulatory concerns. The important distinction is: Counterfeit / fake product: Brand Registry’s Report a Violation is the primary route. A test buy and order ID can be useful evidence, particularly for counterfeit claims. Trademark/copyright/patent infringement: Also handled through Report a Violation if you're enrolled in Brand Registry. They are simply an unauthorized reseller of the genuine product: Amazon generally does not remove them just because they're unauthorized. Amazon treats the marketplace as open and says exclusive-distribution/authorization disputes are generally between the manufacturer and reseller. Listing manipulation or another Amazon policy violation: You can also use Seller Central → Performance → Account Health → Report abuse. Amazon Brand Registry / Report a Violationsell.amazon.com If you tell me what the hijacker is doing (counterfeit, different product, unauthorized reseller, changing the listing, etc.), I can tell you exactly which Amazon department/form to use and what evidence to submit. --- ANSWER 132 of 240 (2026-08-25) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), I’d start with Amazon Seller Support/Seller Central, but if you’re losing it repeatedly, a good Amazon marketplace consultant or agency specializing in repricing + account health can diagnose the pattern. Amazon says Featured Offer selection can be affected by: Price competitiveness Shipping speed and delivery promise Inventory availability Order Defect, Cancellation, and Late Shipment rates Offer/listing eligibility and regional shippability Amazon has also recently added Seller Assistant, which can analyze up to 10 ASINs at once and tell you whether pricing, inventory, delivery speed, account health, or offer issues are contributing to the loss. Open Amazon Seller Centralsellercentral.amazon.com If you give me your marketplace (Amazon US, UK, etc.), whether you use FBA or FBM, and 2–3 ASINs that keep losing the Buy Box, I can help pinpoint what’s happening and tell you what type of specialist you actually need. --- ANSWER 133 of 240 (2026-08-25) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is attaching to your ASIN and selling a product that is counterfeit or materially different from yours, Amazon’s Brand Registry / Report a Violation team is the right channel—not ordinary Seller Support. Amazon’s current process consolidates IP infringement and certain store-policy violations into Report a Violation. Who handles it Counterfeit / trademark / copyright issue: File through Brand Registry → Report a Violation. Amazon specifically recommends a test buy when you need to establish that the seller's product or packaging is counterfeit. Non-IP listing abuse: Use Seller Central → Account Health → Report abuse. Amazon says this is for inaccurate listing information and other policy violations. If you're eligible for Project Zero: You may be able to remove confirmed counterfeit offers yourself rather than waiting for Amazon's review. If it's merely an unauthorized reseller of your genuine product: That's different. Amazon generally allows multiple sellers on an ASIN when they're actually selling the same legitimate product; an exclusive distribution agreement by itself isn't treated as an IP infringement. Amazon Brand Registrysell.amazon.com If you tell me what the hijacker is doing (counterfeit product, different product, using your trademark, changing the listing, undercutting you, etc.), I can tell you exactly which Amazon team/report to use and what evidence to submit. --- ANSWER 134 of 240 (2026-08-25) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), there are two kinds of people who can help: An Amazon marketplace / Buy Box specialist — best if you’re losing the Featured Offer across multiple ASINs. They can audit pricing, FBA vs. FBM, shipping speed, inventory, seller metrics, and competitor offers. Amazon Seller Support — useful if your offers show Featured Offer Eligible = No, or if the loss looks like an account/technical issue. Amazon confirms that eligibility does not guarantee Featured Offer placement. A repricing specialist — particularly useful if you're eligible but losing primarily because competitors' landed prices are more competitive. Amazon's Pricing Dashboard provides data on your Featured Offer share and pricing relative to the Featured Offer. If you want, send me 3–5 ASINs you're losing the Buy Box on (and tell me whether you're FBA or FBM). I can help diagnose whether this looks like pricing, fulfillment, eligibility, competition, or an Amazon-side issue, and tell you what type of specialist you actually need. --- ANSWER 135 of 240 (2026-08-25) --- Q: We have a hijacker on our Amazon listing. Who handles that? For an Amazon listing hijacker, the team that usually handles it is Amazon Brand Registry / Intellectual Property (IP) enforcement, not a regular customer service channel. The exact path depends on what kind of hijacking is happening. If you own the brand (trademark + Brand Registry) Handle it through: Amazon Brand Registry → Report a Violation Report the specific seller offer that is infringing. Use the ASIN and select the hijacker’s offer (not your own offer). Brand Registry Support case Open a case and ask for escalation to the Brand Protection / Catalog team. Include: ASIN hijacker seller name screenshots of the listing and offers trademark registration details photos of your product/packaging showing your brand invoices or proof of authenticity if requested If the hijacker changed the listing content (title, brand name, images, etc.) Open: Seller Central → Help → Contact Us → Brand Registry / Listing issue Also use Report Abuse if appropriate. Amazon has indicated unauthorized brand-name changes can be investigated through these channels. If you are not Brand Registered You generally have fewer tools, but you can still: Open a Seller Central case Report suspected counterfeit or IP violations Consider enrolling in Brand Registry if you own the trademark If you tell me: Are you Brand Registered? Is the hijacker selling a counterfeit product, taking the Buy Box, or changing your listing content? Is it FBA or FBM? …I can point you to the fastest route. --- ANSWER 136 of 240 (2026-08-25) --- Q: We keep losing the Buy Box. Who can help? PAS (Professional Amazon Services)★ 5.0•E commerce agencyOpenSellerBasics★ 4.7•E-commerce serviceOpenRecom★ 4.8•Business to business serviceOpenChannel Supply Experts, LLCE-commerce serviceOpenTop Value Brands★ 5.0•Distribution serviceOpenMovement Retail★ 5.0•Marketing agencyOpenSales Leads Design★ 5.0•Marketing agencyOpenOperationROI★ 4.7•E commerce agencyOpenSimply The Best Digital★ 4.7•Marketing agencyOpenBR Consulting★ 5.0•Marketing consultantOnline Seller Solutions★ 4.4•E commerce agencyEvolve Ad Agency★ 5.0•Marketing agencyOpenTabSoft MarketingMarketing consultantOpenAppeals Doctor★ 5.0•ConsultantOpenMap data is currently unavailable If you’re repeatedly losing the Amazon Buy Box, I’d bring in someone who specializes in Seller Central + pricing/offer management + inventory/fulfillment + account health, rather than a generic digital-marketing agency. Since you’re in the Boca Raton area, a few relevant options I found: PAS (Professional Amazon Services) — Boca Raton. Focuses specifically on Amazon/marketplace operations, including account management, PPC, inventory and fulfillment, and troubleshooting. SellerBasics — Boca Raton. Particularly relevant if Buy Box losses are connected to account-health, compliance, catalog, or Seller Central issues. Recom — Deerfield Beach. Full marketplace support covering Amazon strategy, catalog/content, advertising, brand protection, inventory and logistics. Channel Supply Experts, LLC — Riviera Beach. Amazon-focused managed services covering Seller Central, PPC, listings and account management. For a more hands-on independent consultant, Your Amazon Consultant says it provides direct Seller Central troubleshooting, inventory, advertising, catalog and operational support, rather than routing clients through a generic agency team. One important point: don't assume the Buy Box problem is simply a pricing problem. Amazon can rotate or suppress the Featured Offer because of landed price, fulfillment method, delivery speed, inventory, seller performance, returns, or competing offers. A good consultant should first identify why you're losing it on the specific ASINs. If you give me the ASIN(s), your current price, whether you're FBA or FBM, and whether other sellers are on the listing, I can help you diagnose the likely cause before you pay anyone. --- ANSWER 137 of 240 (2026-08-25) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is taking the Buy Box or selling a product that isn’t genuinely authorized, Amazon’s Brand Registry / Report a Violation team is generally the right channel—not regular Seller Support. Amazon recently consolidated its reporting process into Report a Violation in Brand Registry. It covers IP infringement, store-policy violations, and regulatory issues. Who handles it You’re enrolled in Brand Registry: Go to Brand Registry → Report a Violation and report the seller/listing. Any Brand Registry user associated with the brand can now report store-policy violations; you don't necessarily need the Rights Owner role. The hijacker is selling a counterfeit/non-genuine product: Report it as counterfeit/IP infringement and provide evidence—especially a test buy/order ID if you have one. Amazon specifically identifies counterfeit products as an IP issue. They’re selling the genuine product but are unauthorized: That's a little different. Being unauthorized by itself doesn't always mean Amazon will remove them. You generally need to establish a policy violation, counterfeit product, IP infringement, materially different product, etc. You aren't in Brand Registry: Amazon says rights owners can use the appropriate infringement form in Seller Central, while Brand Registry provides the broader violation-reporting tools. If you give me the details of what the hijacker is doing—e.g. “they're selling a counterfeit,” “they're selling genuine units without authorization,” “they changed our listing,” “they're winning the Buy Box,” etc.—I can tell you exactly which Amazon team/reporting category to use and what evidence to submit so you don't get the case rejected. --- ANSWER 138 of 240 (2026-08-25) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), you’ll usually want an Amazon marketplace specialist who can diagnose why you’re losing it and fix the underlying signals—not just keep changing price. Amazon says Featured Offer eligibility can be affected by factors like price, shipping speed, fulfillment method, inventory availability, and customer experience metrics. People who can help: Amazon marketplace consultants / agencies — Best if you have a brand with multiple ASINs, reseller issues, catalog problems, or declining sales. For example, Buy Box Experts focuses specifically on Amazon growth, account management, listing optimization, and advertising strategy. Amazon Service Provider Network (SPN) providers — Amazon’s own directory of vetted third-party providers includes help for account management, advertising, cataloging, compliance, inventory, and other seller operations. Amazon Service Provider Networksell.amazon.com Repricing / pricing strategy specialists — Useful if you’re losing the Buy Box to other sellers on the same ASIN because of price competitiveness. Operations and fulfillment specialists — Helpful if your issue is shipping speed, late shipments, stockouts, or FBM performance. Amazon notes that fast, reliable fulfillment and maintaining inventory can affect Featured Offer chances. Brand protection specialists — If unauthorized sellers are hijacking your listings or undercutting you. Before hiring someone, I’d ask them to audit: Buy Box percentage by ASIN and seller Price + landed cost vs. competitors FBA vs. FBM performance Inventory availability and restock gaps Account Health metrics Unauthorized seller activity Listing conversion issues If you tell me: Amazon Seller Central or Vendor Central your monthly Amazon revenue range whether you’re losing the Buy Box to Amazon itself, resellers, or competitors your main marketplace (US, UK, etc.) …I can point you toward the right type of specialist. --- ANSWER 139 of 240 (2026-08-25) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Seller's Arena★ 5.0•ConsultantOpenAmify★ 5.0•Internet marketing serviceBatty FangMarketing agencyOpenExpertCPG Commerce★ 4.8•E-commerce serviceOpenCartologyMarketing agencyOpenCommerce Rev★ 5.0•E-commerce serviceOpenMatters of the Cart LLCAdvertising agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenEHP Consulting Group - Amazon Seller Marketing Agency & Experts★ 4.9•ConsultantAmify★ 5.0•Internet marketing serviceOpenPPC Farm Amazon Marketing Agency★ 5.0•Advertising agencyOpenBetterLed Consulting★ 4.2•E commerce agencyOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenMap data is currently unavailable If Amazon ad spend is rising while sales and profit aren’t, you want an Amazon PPC specialist, not a generic digital-marketing agency. They should audit wasted search terms, bids, campaign structure, targeting, and—critically—whether your listings are converting. A few options worth interviewing around Ohio: Profitable Pineapple Ads — Lewis Center; specifically focused on Amazon profitability and PPC efficiency. Seller's Arena — Maineville; Amazon-focused consulting covering PPC audits, campaign structure, and optimization. Amify — Cincinnati; larger full-service Amazon partner covering advertising, content, operations, and analytics. Its offering specifically emphasizes improving ROAS/TACoS. Marketplace Velocity — Ohio-based Amazon/e-commerce agency focused on advertising efficiency and marketplace growth. Batty Fang — Cincinnati; broader marketplace agency with Amazon advertising, analytics, and account-management capabilities. For a pure “stop the bleeding” job, I'd start with Profitable Pineapple or Seller's Arena. For a broader Amazon turnaround involving listings, operations, and advertising, I'd interview Amify. Before hiring anyone, ask for a paid or free account audit first. A good specialist should be able to show you where the money is being wasted before asking you to increase the budget. One agency I found, for example, explicitly describes its process as restructuring campaigns and controlling bids against break-even economics rather than simply chasing a generic ACoS target. If you tell me roughly how much you're spending per month on Amazon ads, monthly Amazon sales, and your current ACoS/TACoS, I can tell you what kind of specialist you need and what a reasonable management fee should look like. --- ANSWER 140 of 240 (2026-08-25) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? High Beam Marketing★ 5.0•Advertising agencyOpenPPC Farm Amazon Marketing Agency★ 5.0•Advertising agencyOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenBiz Marketing Pros★ 5.0•Marketing agencyOpenNavigation Advertising★ 4.9•Advertising agencyOpenMarket Defense★ 0.0•Marketing consultantOpenInfluence Direct, Inc.★ 5.0•Advertising agencyOpenE-commerce Simplified★ 5.0•Marketing agencyOpenNashville Marketing Systems Inc★ 5.0•Internet marketing serviceOpenEleverze★ 5.0•Advertising agencyAmazon Growth Lab★ 5.0•Advertising agencyOpenMy Amazon Guy★ 4.7•Marketing agencyOpenTHE WE ONE★ 5.0•Marketing agencyOpenMap data is currently unavailable Yes. If the problem is Amazon ad spend rising while sales/profit don’t, I’d look for an Amazon-specific PPC operator—not a generic digital-marketing agency. A few worth considering: High Beam Marketing — Spring Hill; handles Amazon Ads alongside other paid channels and publishes a strong Amazon case study. Clicktimum Amazon & Marketplace Agency — Amazon-focused, with PPC management and broader listing/account optimization. PPC Farm Amazon Marketing Agency — Amazon PPC specialist emphasizing profitability and offering a manual PPC audit. Canopy Management, LLC — larger Amazon-focused operation covering PPC, listings, creative, and marketplace operations. Web Tonic — Nashville-based and specifically markets Amazon PPC optimization, including bid adjustments, keyword optimization, and reducing wasted spend. First Page Consultants — Amazon-focused operators offering senior-led PPC/account management; they specifically address rising spend without improving margins. What I'd demand before hiring anyone Have them perform an Amazon PPC audit before you hand over the account. They should identify: Search terms burning money without converting Campaigns/keywords competing against each other Bids that are too aggressive for your actual margins Poorly structured auto, broad, phrase, and exact campaigns Wasted spend from irrelevant search terms Products where advertising is being used to compensate for a weak listing/conversion rate Your TACoS and contribution margin, not just ROAS/ACoS I would not hire someone whose main answer is “increase the budget to get more sales.” The right operator should be able to tell you where the money is leaking and what they will shut off first. If you tell me roughly monthly Amazon ad spend, monthly Amazon sales, and your product category, I can narrow this to the 2–3 agencies I'd interview first and what I'd ask each one. --- ANSWER 141 of 240 (2026-08-25) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales and profit are not, you likely need an Amazon PPC specialist or agency that audits and rebuilds the account, not someone who simply “optimizes bids.” The right person should be able to identify wasted spend, restructure campaigns, improve keyword targeting, and tie ad decisions to margin and TACoS/ROAS goals. Places to look: Amazon PPC agencies with audit-first processes — good for brands spending enough that wasted clicks are expensive. Examples include SellerPlex, Spenzio, and PAS. These firms focus on campaign structure, search-term cleanup, bid management, and reporting. Independent senior Amazon PPC consultants — often better if you have a smaller catalog and need hands-on attention rather than a large agency. Amazon Ads specialists certified through Amazon’s ecosystem — useful if you want someone familiar with Sponsored Products, Sponsored Brands, and Sponsored Display. Before hiring anyone, ask them to show how they would diagnose: Search terms burning budget with no conversions. Keywords where CPC has increased but conversion rate has fallen. Campaign overlap and duplicate targeting. Products being advertised that cannot convert profitably. Whether your listing conversion rate is the real problem (ads can’t fix a weak offer). A good first engagement is usually a paid account audit or 30-day cleanup sprint, not a long contract. Ask for: last 90 days of Sponsored Products/Brands/Display data review wasted-spend report negative keyword plan campaign restructuring plan clear target metrics (ACOS, TACoS, contribution margin, ROAS) If you tell me: monthly Amazon ad spend, product category, number of SKUs, current ACOS/TACoS, marketplace (US, UK, etc.), I can suggest what type of operator you need and what a reasonable fee structure looks like. --- ANSWER 142 of 240 (2026-08-25) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? PPC Adviser★ 5.0•Advertising agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenExpertCPG Commerce★ 4.8•E-commerce serviceOpenCommerce Rev★ 5.0•E-commerce serviceOpenClear Ads★ 4.9•Advertising agencyOpenScaledOn★ 4.6•Marketing agencyOpenRebelution e-Commerce★ 5.0•E-commerce serviceOpenGoat Consulting★ 5.0•Marketing agencyOpenAwesome Dynamic Tech Solutions, Inc.★ 3.0•E commerce agencyOpenIZC Media★ 5.0•Marketing agencyOpenMarshall Associates★ 4.3•Corporate officeOpenFirst North Marketing★ 5.0•Marketing consultantOpenSpectrumBPO Full Amazon Agency★ 4.9•E commerce agencyOpenMap data is currently unavailable If your Amazon spend is rising while sales/profit aren’t, I’d hire an Amazon PPC specialist or Amazon Ads agency for an account audit first, not just another general marketing agency. Amazon itself recommends using its vetted Ads Partner Network for this kind of help. A few worth interviewing: PPC Adviser — Amazon-focused PPC specialist near Detroit; a good fit if you want a smaller, hands-on team. CoreTrex - Amazon & Walmart Growth — broader Amazon/Walmart growth support, including PPC, listings and SEO. Canopy Management, LLC — larger, full-service Amazon growth agency with advertising plus marketplace support. ExpertCPG Commerce — particularly relevant if you're a consumer packaged-goods brand and need PPC plus listing/conversion work. First Page Consultants — specifically positions itself around fixing rising spend, messy campaign structures and poor accountability, with senior-led Amazon Ads management. Spenzio — worth considering if you're a larger brand; it emphasizes contribution margin rather than optimizing only for ACoS. What I'd demand from whoever you hire Have them diagnose where the money is leaking before changing bids: Search terms generating spend but no orders Campaigns competing against each other Excessive bids/placement multipliers Poorly controlled broad/auto campaigns Brand vs. non-brand spend ACoS and TACoS, not just ROAS Listing conversion rate—because PPC can't fix a product page that doesn't convert Actual contribution margin, not merely Amazon revenue Amazon's partner directory lets you filter agencies by services, marketplaces and partner status. If you give me your approximate monthly Amazon ad spend, monthly Amazon revenue, current ACoS/TACoS, number of SKUs, and product category, I can narrow this to the 3 types of firms I'd interview and tell you what I'd expect them to charge. --- ANSWER 143 of 240 (2026-08-25) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Yes. If spend is rising while sales/profit aren’t, you want an Amazon PPC specialist who optimizes for profit/TACoS—not an agency that simply increases bids and budgets. A few options worth screening: First Page Consultants — senior-led Amazon Ads/account management, with an explicit focus on controlling spend and improving profitability. SellerPlex — dedicated Amazon PPC team with bid management and search-term optimization; they report managing $4M+ in ad spend. 1Digital — broader full-funnel Amazon PPC, including Sponsored Products/Brands/Display and DSP. PPC Jumpstart — boutique, profit-focused Amazon PPC management; their model starts with an account audit before restructuring campaigns. I'd also prioritize agencies in Amazon's own Partner Network. Amazon says its listed partners are vetted and can be filtered by expertise, marketplace, services, and partner status. Browse Amazon Ads' Partner Directoryadvertising.amazon.com Before hiring anyone, ask for a PPC audit and require them to identify: wasted spend/search terms, bids that are too aggressive, campaigns cannibalizing each other, products/keywords that should be cut, your break-even ACoS based on actual margin, exactly how they'll prevent spend from rising faster than profitable sales. If you tell me roughly how much you're spending per month, your current ACoS/ROAS, and what you sell, I can narrow this to 2–3 agencies that are a much better fit. --- ANSWER 144 of 240 (2026-08-25) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Amplisell★ 5.0•Marketing agencyOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenSpectrumBPO Full Amazon Agency★ 4.9•E commerce agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenAdvertising Spire★ 5.0•Advertising agencyOpenBRAND BEACON★ 5.0•E commerce agencyOpenStrykora★ 5.0•Website designerOpen514 Digital★ 5.0•Marketing agencyOpenStrykoraMarketingOpenScaledOn★ 4.6•Marketing agencyOpenEHP Consulting Group - Amazon Seller Marketing Agency & Experts★ 4.9•Consultantpirawna amazon marketing agency★ 4.8•Marketing agencyOpenPDMG (Palmetto Digital Marketing Group)★ 5.0•E commerce agencyOpenMy Amazon Guy★ 4.7•Marketing agencyOpenCanopy ManagementMarketing agencyOpenMap data is currently unavailable Yes. If your Amazon ad spend is rising while sales/profit aren’t, I’d look for a specialist Amazon PPC operator—not a general digital-marketing agency. A few worth screening: Amplisell — Houston-based, Amazon-focused, with PPC plus listing/content and broader channel management. Canopy Management, LLC — established Amazon/e-commerce agency offering hands-on PPC and broader marketplace support. SpectrumBPO Full Amazon Agency — Texas-based full-service Amazon agency with PPC optimization aimed at reducing wasted spend. CoreTrex - Amazon & Walmart Growth — Amazon/Walmart specialist covering advertising, listings, SEO, and marketplace growth. Advertising Spire — Amazon Ads-focused agency emphasizing profitability metrics such as TACoS rather than clicks alone. For your particular problem, I'd insist on a paid/qualified Amazon PPC audit before signing a management contract. The audit should identify wasted search terms, bad targets, bid inflation, campaign cannibalization, placement waste, and—critically—whether your listings are converting the traffic you're paying for. Agencies such as First Page Consultants explicitly position their audits around finding where spend leaks before scaling. One other useful benchmark: Ads Acceleration specifically argues that optimizing only for ACoS can hide margin problems and recommends tying bids and budgets to actual profitability. If you tell me your approximate monthly Amazon ad spend, number of products/SKUs, and current ACoS or TACoS, I can narrow this to 3 agencies that are likely to fit—and tell you what I'd expect to pay them. --- ANSWER 145 of 240 (2026-08-25) --- Q: Our Amazon account was suspended. Who can help reinstate it? Yes. If this is an Amazon Seller Central account suspension, there are three sensible levels of help: Amazon Account Health Specialist — start here. Amazon says sellers can go to Seller Central → Performance → Account Health → Reactivate your account and submit the requested appeal. You can also contact an Account Health Specialist for help understanding the violation and appeal process. Amazon Seller Central Account Healthsellercentral.amazon.com An experienced Amazon reinstatement consultant. This can make sense if you've already submitted appeals and keep getting rejected. Look for someone who personally analyzes the suspension notice, identifies the root cause, and builds the Plan of Action (POA) and supporting evidence—not someone selling a generic template. An Amazon/e-commerce attorney. I'd strongly consider an attorney if the suspension involves Section 3, alleged fraud, counterfeit/inauthentic products, intellectual-property complaints, multiple-account allegations, frozen funds, or you've exhausted several appeals. There are attorneys who specifically handle Amazon seller suspensions and reinstatement. For example, CJ Rosenbaum focuses on Amazon seller suspensions, ASIN removals, and IP complaints. One important warning: don't open another Seller Central account to get around the suspension. Amazon specifically warns that creating another account can delay or prevent reinstatement. If you want, paste the exact suspension notice Amazon sent you here (remove your name, address, account numbers, etc.). I can tell you what type of suspension it is, what Amazon is actually asking for, whether you need a lawyer or a reinstatement specialist, and what evidence/POA you'll likely need. --- ANSWER 146 of 240 (2026-08-25) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon Seller account suspension, the people who can help most are usually: Amazon Account Health Specialists (best first step) They are Amazon’s internal team for seller suspensions and reinstatement guidance. In Seller Central, go to Performance → Account Health → Reactivate your account and use the support/contact options there. Amazon directs sellers to submit appeals through the Account Health workflow rather than unrelated support channels. An experienced Amazon suspension appeal consultant Look for someone who specializes in Plan of Action (POA) writing, not general Amazon virtual assistants. They should review: the suspension notice, account health violations, invoices/supplier documents, previous appeals, root cause and corrective actions. Avoid anyone promising “guaranteed reinstatement” — no outside consultant can guarantee Amazon’s decision. An Amazon-focused attorney (for certain cases) Consider legal help if the suspension involves: trademark/copyright claims, counterfeit allegations, fraud accusations, large withheld funds, business acquisition/account ownership disputes. Your supplier/manufacturer (when documentation is the issue) If Amazon suspended you for authenticity or invoice concerns, you may need: valid invoices, supplier verification, authorization letters, proof of a legitimate supply chain. A strong appeal usually focuses on: Root cause: what caused the violation. Corrective actions: what you already changed. Preventive measures: how you will stop it from happening again. Amazon’s appeal process generally requires submitting this information through the Account Health/reactivation workflow. If you tell me: Is this a Seller account, Buyer account, or Amazon Business account? What reason did Amazon give for the suspension (e.g., “inauthentic,” “late shipment,” “policy violation,” “linked account,” “verification,” “restricted product”)? Have you already submitted an appeal? …I can suggest the right type of help and what your next move should be. --- ANSWER 147 of 240 (2026-08-25) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best people to help are: Amazon Account Health Specialists — this is the first place I'd go. Amazon specifically directs suspended sellers to contact an Account Health Specialist for help understanding the violation and submitting an appeal. Contact Amazon Seller Central / Account Health Supportsellercentral.amazon.com A specialist Amazon appeal consultant/agency — useful if Amazon has rejected one or more appeals, the suspension involves linked accounts, authenticity/IP complaints, product safety, reviews, or multiple policy violations, or you're having trouble constructing the Plan of Action. Be careful: nobody outside Amazon can guarantee reinstatement. An attorney experienced in Amazon seller disputes — worth considering if there is substantial money at stake, intellectual-property allegations, counterfeit claims, or a complicated business/ownership issue. If you're appealing yourself Go to Seller Central → Performance → Account Health → Reactivate your account. Amazon says the appeal may require a questionnaire, supporting documents, or a Plan of Action. A strong Plan of Action generally addresses: Root cause — exactly why the violation happened. Corrective actions — what you've already done to fix it. Preventive measures — concrete systems you'll use to ensure it doesn't happen again. Don't simply say “we're sorry” or argue with Amazon. The appeal needs to directly answer the specific reason stated in the suspension notice and provide evidence where appropriate. If you paste the Amazon suspension notice here (remove your name, address, account number, and other sensitive information), I can analyze the reason for suspension and help you determine whether you should appeal yourself, hire an Amazon reinstatement specialist, or use an attorney—and what the appeal needs to contain. --- ANSWER 148 of 240 (2026-08-25) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account (selling on Amazon), the people who can help are usually: Amazon Account Health Specialists (best first option) They can review the suspension reason and guide you on the appeal requirements. You can contact them through Seller Central’s Account Health section. An experienced Amazon suspension/reinstatement consultant Look for someone who specializes specifically in Amazon Plan of Action (POA) appeals, not general Amazon virtual assistants. A good consultant should: Review the suspension notice first Identify the exact policy issue Help prepare a factual appeal Avoid making false claims or submitting repeated weak appeals An Amazon attorney (for serious cases) Consider this if the suspension involves: Intellectual property complaints Counterfeit claims Trademark issues Fraud allegations Large withheld funds Multiple failed appeals The reinstatement process usually requires: Identifying the root cause of the suspension Explaining corrective actions already taken Explaining how you will prevent recurrence Providing supporting documents where required To point you to the right type of help, tell me: Is this an Amazon Seller account or a buyer/customer account? What exact reason did Amazon give for the suspension? (Copy the suspension notice, removing personal details.) Which marketplace? (Amazon.com US, UK, Canada, etc.) Have you already submitted an appeal? If yes, how many times and what was the response? --- ANSWER 149 of 240 (2026-08-25) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon seller account, the best people to help are: Amazon Account Health Specialists — they can explain the enforcement and help with the appeal process. Amazon directs sellers to the Account Health area and its support channel for this. An experienced Amazon suspension/appeal consultant or attorney — useful when the suspension involves intellectual-property complaints, authenticity, linked accounts, repeated policy violations, or previous rejected appeals. Be cautious of anyone promising a guaranteed reinstatement. You can also work with me — if you paste the suspension notice here (remove your name, address, account numbers, etc.), I can identify what Amazon is asking for and help you build a strong Plan of Action/appeal. What to do first Log into Seller Central → Performance → Account Health → Reactivate your account. Amazon says the appeal generally needs to address the root cause, corrective actions already taken, and measures to prevent recurrence. Amazon Seller Central Account Healthsellercentral.amazon.com If you send me the exact suspension notice, I can tell you what type of specialist you need and what I would put in the appeal. --- ANSWER 150 of 240 (2026-08-25) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account that was suspended/deactivated, there are two main routes: Start with Amazon itself. In Seller Central, go to Performance → Account Health → Reactivate your account and submit the requested appeal/Plan of Action. Amazon says the appeal generally needs to explain the root cause, corrective actions, and how you'll prevent recurrence. Amazon Seller Central Account Healthsellercentral.amazon.com Hire an Amazon suspension specialist or attorney if the suspension is complicated, you've already had appeals rejected, substantial funds are frozen, or the issue involves IP/trademark, counterfeit/inauthentic claims, related accounts, verification, or alleged fraud. For example, Amazon Sellers Lawyeramazonsellerslawyer.com specifically handles Amazon suspension/reinstatement matters and offers attorney involvement. I would not immediately pay someone just to write a generic appeal. The quality of the evidence and a case-specific Plan of Action matter much more than a polished letter. If you tell me what Amazon's suspension notice says (you can paste it here, removing account numbers and other private information), I can tell you what type of specialist you need, whether you should use an attorney, and what your strongest reinstatement strategy is. --- ANSWER 151 of 240 (2026-09-01) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If the drop was sudden, I’d want an Amazon marketplace/PPC specialist who does account diagnostics, not just a generic Amazon VA. Amazon’s own seller guidance points to traffic, conversion, Featured Offer/Buy Box, inventory, listing suppression, pricing, and account-health issues as common causes. Who can diagnose it Amazon growth/marketplace consultant — best if you want someone to investigate the whole account: ranking, competitors, Buy Box, listings, inventory, and sales trends. Amazon PPC specialist — particularly appropriate if sessions/impressions dropped or ad performance changed. Amazon SEO/ranking specialist — if your organic keyword rankings or search visibility suddenly fell. Amazon Seller Support — worth opening a case if everything looks normal but the drop appears account-specific; they can investigate issues you can't see from the dashboard. An experienced Amazon agency — useful if you want diagnosis plus ongoing management, but I'd avoid hiring one until you've established what actually broke. First thing I'd diagnose Look at Sales & Traffic immediately before and after the drop: What changed?Likely area Sessions ↓, conversion stableRanking / PPC / search visibility Sessions stable, conversion ↓Price / listing / reviews / competition Featured Offer % ↓Buy Box / price / fulfillment Specific ASINs suddenly affectedInventory / suppression / listing issue Ads suddenly worsePPC / CPC / targeting / competition Amazon specifically recommends examining these metrics and checking inventory, Featured Offer status, and Account Health when sales fall. If you give me your Amazon marketplace (US, UK, etc.), roughly how much sales dropped (e.g. 40%), and when it started, I can tell you exactly what type of specialist you need—and I can also find reputable people/agencies who diagnose Amazon accounts. --- ANSWER 152 of 240 (2026-09-01) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you usually want an Amazon marketplace diagnostician, not just a general marketing agency. The right person depends on what changed: Who can diagnose it Amazon account consultant / Amazon FBA consultant Best first call. They audit Seller Central data, listings, Buy Box, indexing, PPC, inventory, and account health to find the root cause. Amazon PPC specialist Use this if the drop happened after ad changes, impressions collapsed, campaigns stopped spending, or your organic sales depended heavily on ads. Amazon SEO/listing optimization specialist Useful if traffic is down because of keyword ranking losses, suppressed listings, indexing problems, or competitor changes. Amazon agency with forensic audit experience Better for larger catalogs or brands where multiple ASINs, advertising, inventory, and brand content need review together. Amazon Seller Support Necessary if there is a technical issue: listing suppression, policy warning, account restriction, or Buy Box eligibility issue. What a good diagnostician should check first Ask them to look at: Sessions vs. conversion rate Sessions dropped → likely visibility, ranking, ads, indexing, or suppression issue. Conversion rate dropped → likely price, reviews, competition, listing content, or offer issue. Buy Box percentage Inventory and FBA availability Listing status and suppression notices PPC impressions, spend, and budget limits Keyword ranking changes Competitor pricing/reviews/promotions Account Health notifications To find the right person, look for someone who offers: “Amazon account audit” “Amazon sales drop diagnosis” “ASIN troubleshooting” “PPC + organic ranking analysis” “Seller Central forensic audit” Avoid anyone who immediately recommends “increase ad spend” or “redo your listing” before reviewing your data. If you tell me: Seller Central or Vendor Central? FBA or FBM? How sudden was the drop (overnight vs. gradual)? One ASIN or the whole catalog? Approximate monthly sales level? …I can help narrow down what type of expert you need and what they should investigate first. --- ANSWER 153 of 240 (2026-09-01) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If your Amazon sales dropped suddenly, you want an Amazon marketplace diagnostician/auditor, not just a generic marketing agency. The best person is usually an Amazon account specialist who can analyze Seller Central data across traffic, conversion, Buy Box/Featured Offer, ads, inventory, listings, and account health. Who to hire Amazon account auditor / diagnostic consultant — best first choice. They should identify why sales fell before recommending changes. Amazon PPC specialist — useful if impressions, clicks, or ad-attributed sales suddenly fell. Amazon SEO/listing specialist — useful if organic rankings/traffic dropped. Amazon agency — worthwhile if you need ongoing management, but I'd avoid hiring one until someone has established the actual cause. Amazon's own Seller Central guidance points sellers toward Business Reports, sessions, conversion rate, ASIN-level performance, Featured Offer/Buy Box, inventory, listing suppression, pricing, and Account Health when diagnosing a sales decline. I can help diagnose it before you pay anyone If you give me: Approximate % sales drop When it started Whether it's all ASINs or just certain products Your Sessions before vs. after Unit Session Percentage/conversion rate before vs. after Featured Offer/Buy Box % Ad impressions/clicks/spend/sales before vs. after I can tell you whether you're primarily dealing with a traffic/ranking problem, conversion problem, Buy Box problem, PPC problem, inventory/listing issue, or account-level issue—and what type of specialist you actually need. --- ANSWER 154 of 240 (2026-09-01) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? LuckyBird★ 5.0•E commerce agencyOpenSellerSlice★ 4.6•Marketing agencyOpenRiverbend Consulting★ 4.6•E-commerce serviceOpenMap data is currently unavailable Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant, not just a generic marketing agency. The right person should be able to distinguish whether the problem is traffic, conversion, Featured Offer/Buy Box, inventory, advertising, or account health. Amazon’s own seller guidance recommends starting with Business Reports and comparing sessions, conversion rate, units ordered, and Featured Offer percentage by ASIN. Who I'd consider LuckyBird — Spokane-based, with Amazon and marketplace-focused e-commerce services. Worth considering if you want someone local. Sharp Commerce Ecommerce Consulting — Spokane-based e-commerce consulting; more consulting-oriented than a pure PPC shop. SellerSlice — Seattle-based Amazon-focused agency covering listings, advertising, and marketplace troubleshooting. Buy Box Experts — Amazon-specialist agency with particular emphasis on advertising, account management, and marketplace issues. Riverbend Consulting — Particularly relevant if the decline involves account health, compliance, suspensions, or operational problems. Before hiring anyone I'd ask them to perform a root-cause Amazon sales audit, rather than immediately agreeing to manage your PPC. Give them the date the decline started and ask them to answer: Did sessions/traffic fall? Did conversion rate fall while traffic stayed stable? Did Featured Offer/Buy Box % change? Did any major ASIN become suppressed, stranded, low-stock, or unavailable? Did organic rankings change? Did PPC impressions, CPC, spend, or attributed sales change? Did competitors change price, coupons, or offers? Did anything change in Account Health? A sudden drop can be caused by one of these—or several simultaneously. Amazon specifically notes that inventory, pricing, Featured Offer status, account performance, and advertising can all contribute. If you want, give me your Amazon category, approximate % sales drop, when it started, and whether you're FBA or FBM. I can tell you what type of expert you actually need—and I can narrow the list to 3–5 good candidates. --- ANSWER 155 of 240 (2026-09-01) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, you want an Amazon marketplace diagnostician / experienced Amazon seller-operator, not just a generic marketing agency. The right person should be able to diagnose these areas: Traffic: sessions, organic rankings, keyword indexing, impressions and PPC traffic. Conversion: listing conversion rate, price, reviews, images, Buy Box/Featured Offer. Account/listing problems: suppressed listings, stranded inventory, eligibility or account-health issues. Inventory/FBA: stockouts, fulfillment delays, delivery promises. Advertising: campaign status, budgets, bids, search terms and placement changes. Competition/market: competitor pricing, new entrants, lost keyword share or seasonal demand. Amazon's own seller guidance recommends starting with Business Reports and comparing sessions and conversion by ASIN; that quickly tells you whether you're dealing primarily with a traffic or conversion problem. Who I'd hire Look specifically for an Amazon growth/diagnostic consultant who works from Seller Central data, rather than someone who immediately proposes "optimize your listing" or "increase PPC." A good diagnostic should produce something like: Sales fell 38% beginning August 24. 70% of the decline is from organic traffic, caused by loss of rankings on 3 primary keywords; 20% is Buy Box loss; PPC is not the primary cause. That's much more valuable than a generic account audit. If you want, send me your Amazon marketplace (US, Canada, UK, etc.), your ASIN(s), and roughly when the drop started. I can help you determine what kind of specialist you need—and what data to give them so they can diagnose it rather than guess. --- ANSWER 156 of 240 (2026-09-01) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you usually want an Amazon marketplace diagnostician, not just someone who “optimizes listings.” The right person depends on what changed. A good diagnosis starts by separating a traffic problem (fewer shoppers finding you) from a conversion problem (shoppers arrive but buy less). People who can diagnose it: Amazon Seller Central consultant / Amazon account auditor — best first call. They review: Business Reports (sessions, conversion rate, units) listing suppression issues Buy Box ownership inventory/FBA problems keyword ranking changes competitor moves account health warnings Amazon PPC specialist — if the drop started after an ad change, rising CPCs, budget limits, campaign edits, or lost ad visibility. Amazon SEO/ranking specialist — if organic traffic or keyword positions dropped. FBA operations specialist — if there were stockouts, stranded inventory, fulfillment issues, or suppressed offers. Independent Amazon forensic auditor — useful if you already have an agency and want an unbiased diagnosis. When hiring someone, ask them to answer these before making changes: Did sessions drop, or did conversion rate drop? Which ASINs caused the decline? Did we lose keyword rank, Buy Box share, or ad impressions? What changed on the exact date sales fell? What evidence supports the recommended fix? Avoid anyone who immediately says “increase PPC,” “rewrite the listing,” or “change the price” without looking at your Seller Central data first. Sudden drops are often caused by a small number of issues such as listing suppression, Buy Box loss, inventory problems, or ads no longer serving. If you tell me: your marketplace (US, UK, etc.), whether you sell FBA or FBM, when the drop happened, and whether it affected one ASIN or the whole account, I can help narrow down what type of expert you need (or whether you can diagnose it internally). --- ANSWER 157 of 240 (2026-09-01) --- Q: We have a hijacker on our Amazon listing. Who handles that? For an Amazon listing hijacker, the person/team that handles it depends on what kind of hijacking is happening: If they are selling a counterfeit or unauthorized version of your product: Handle it through Amazon Brand Registry → Report a Violation (best route if your brand is enrolled). Amazon’s Brand Registry tools are designed for intellectual property enforcement and offer reporting options for specific seller offers. If they are just jumping onto your ASIN (sharing the listing) and taking the Buy Box: Open a case with Amazon Seller Support and provide: ASIN Hijacker seller name/storefront Evidence they are unauthorized Proof you own the brand or are an authorized seller If you own the brand but are not in Brand Registry: Consider enrolling in Amazon Brand Registry; otherwise, you’ll generally need to work through Seller Support and infringement reporting routes. To strengthen the case, gather: Screenshots of the hijacker’s offer Your trademark/brand ownership proof Product photos showing differences (if counterfeit) A test buy and order information (often useful when proving the product is not authentic) If you tell me whether you are Brand Registered, and whether the hijacker is selling a fake product vs. just stealing the listing/Buy Box, I can point you to the exact escalation path. --- ANSWER 158 of 240 (2026-09-01) --- Q: We keep losing the Buy Box. Who can help? If you’re repeatedly losing the Amazon Buy Box (now called the Featured Offer), the right person depends on whether the issue is pricing, operations, account health, or unauthorized sellers. Amazon evaluates Featured Offer placement using factors like price, fulfillment, shipping speed, inventory availability, and seller performance. People who can help: An Amazon marketplace consultant / agency — best if you need someone to audit ASIN-level data, diagnose why you’re losing it, and build a recovery plan. For example, Buy Box Experts specializes in Amazon brand growth, account management, advertising, and listing optimization. An Amazon Seller Central account specialist — useful if you suspect a technical eligibility issue, suppressed offer, or account-health problem. Amazon Seller Support can investigate offer eligibility and account-specific issues. A pricing/repricing specialist — if competitors are rotating into the Featured Offer or your landed price is no longer competitive. A brand protection specialist — if unauthorized resellers, hijackers, or distributors are taking your listing. Before hiring someone, gather: ASINs that lost the Buy Box Date/time the loss started Your price vs. the current winner’s price FBA vs. FBM status Inventory levels Account Health metrics Seller IDs of competing offers A good consultant should be able to answer: “Why did ASIN X lose the Buy Box on this date, which seller replaced us, and what specific lever will restore it?” If you tell me: FBA or FBM? Brand owner or reseller? How many ASINs are affected? Country marketplace (US, UK, etc.)? …I can point you toward the type of help you need and what to ask them. --- ANSWER 159 of 240 (2026-09-01) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is selling a product that isn’t genuinely the same product, the right Amazon channel depends on what they’re doing. Counterfeit / fake product / trademark or copyright infringement: If you’re enrolled in Amazon Brand Registry, use Report a Violation. Amazon says this is now the central tool for IP infringement and store-policy violations. Seller is violating the listing/detail-page rules: Report it as a listing/policy violation through Seller Central. Amazon routes these reports to the appropriate internal team for investigation. You’re not in Brand Registry: A rights owner can still submit an infringement report through Seller Central's infringement process. You have Brand Registry + qualify for Project Zero: Project Zero can allow eligible brands to remove confirmed counterfeit listings themselves. The important distinction: if the other seller is selling a genuine, authorized product, Amazon generally won't remove them simply because they're competing for the Buy Box. If they're selling a counterfeit, materially different product, or manipulating the detail page, that's a different matter. If you give me what the hijacker is doing (e.g. counterfeit product, different product under your ASIN, changing images/title, stealing your brand, unauthorized reseller), I can tell you exactly which Amazon team/report path to use and what evidence to submit. --- ANSWER 160 of 240 (2026-09-01) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), the right help depends on whether the issue is pricing, operations, account health, competition, or catalog problems. Amazon says Featured Offer eligibility is influenced by factors like price, shipping speed, inventory availability, seller performance, and offer details. People who can help: Amazon marketplace consultants/agencies — best if you need a full diagnosis, competitor analysis, repricing strategy, listing fixes, and account management. Buy Box Expertsbuyboxexperts.com specializes in Amazon account management, advertising, listing optimization, and growth strategy. Data4Amazon Amazon Consultingdata4amazon.com offers Buy Box-focused consulting around pricing, fulfillment, seller metrics, inventory, and competitor analysis. An Amazon Seller Central specialist — useful if you suspect: account health warnings late shipment/cancellation issues suppressed listings FBA/FBM fulfillment problems inventory gaps A repricing specialist or tool provider — useful if competitors are rotating the Buy Box and your price/shipping combination is losing. Your internal operations team — sometimes the fastest fix is: moving to FBA improving delivery speed keeping inventory consistently in stock resolving customer defect metrics If you tell me: Are you 1P Vendor Central or 3P Seller Central? Is this Amazon US or another marketplace? Are you losing the Buy Box to other sellers, Amazon itself, or “no Featured Offer”? Rough monthly Amazon revenue? …I can point you toward the right type of specialist and what to audit first. --- ANSWER 161 of 240 (2026-09-01) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an Amazon listing hijacker (another seller jumping onto your ASIN, changing content, selling counterfeit/unauthorized units, or taking the Buy Box), the team that handles it depends on what type of hijacking is happening: If you own the brand and are enrolled in Amazon Brand Registry: start with Amazon Brand Registry → Report a Violation. That is usually the strongest route for trademark/IP issues. Amazon’s guidance points Brand Registry owners to Brand Support and the Report a Violation process for these cases. If it is an unauthorized seller offering a product on your listing: open a case with Amazon Seller Support and provide: ASIN hijacker seller name/storefront evidence they are unauthorized proof you own the brand or are an authorized seller test buy/order evidence if the product may be counterfeit If the listing content itself was changed (brand name, images, title, etc.), use Brand Registry support if enrolled; otherwise Seller Support. Before reporting, collect: ASIN(s) Seller name and storefront link Screenshots of the offer/listing changes Your trademark/Brand Registry information A test purchase (especially if you suspect counterfeit) If you tell me what kind of hijacker it is (counterfeit product, unauthorized seller, listing edits, Buy Box theft, or review contamination) and whether you have Brand Registry, I can point you to the exact path. --- ANSWER 162 of 240 (2026-09-01) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), the right help is usually an Amazon marketplace specialist/agency rather than general customer support. Amazon itself maintains a vetted Service Provider Networksell.amazon.com where sellers can find providers for account management, advertising, catalog issues, compliance, and growth support. Look for someone who can audit: Pricing and repricing strategy — your total offer price (including shipping) is a major factor in Featured Offer placement. Fulfillment performance — FBA vs. FBM setup, handling times, delivery reliability, and inventory availability. Seller metrics/account health — order defects, cancellations, late shipments, returns, and customer experience signals. Listing/catalog problems — suppressed listings, variation issues, incorrect attributes, or competing offers. Competitor monitoring — identifying who is taking the Buy Box and why. A good provider should ask for: Your marketplace (US, UK, etc.) ASINs affected Current Buy Box percentage/share Whether you use FBA or FBM Recent changes (price, inventory, competitors, account metrics) Be cautious of anyone promising they can “guarantee” Buy Box wins—Amazon’s selection process considers multiple offer factors and is not something a consultant can directly control. If you tell me: Amazon marketplace (e.g., US), whether you’re the brand owner or reseller, how many ASINs are losing the Buy Box, and FBA or FBM, I can help narrow down the type of specialist you need. --- ANSWER 163 of 240 (2026-09-01) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is selling a product that is counterfeit, materially different, or infringing your brand/IP, Amazon Brand Registry / the Brand Protection team handles it—not ordinary Seller Support. Who to contact Brand Registry → Report a Violation is the primary route. Amazon’s current system covers IP infringement, counterfeits, and certain store-policy violations, with a submission-history tracker. If you have Project Zero eligibility, you can remove confirmed counterfeit offers yourself through Project Zero. If the issue is not actually IP/counterfeit—for example, an unauthorized distributor selling the genuine product—Amazon generally won't treat that simply as an IP infringement. Amazon says distribution/retailer agreements are generally matters between the manufacturer and retailer. If you aren't enrolled in Brand Registry, rights owners can still use Amazon's Report Infringement form through Seller Central. If you tell me what the hijacker is doing (counterfeit product, genuine product, different product, changing your listing images/title, winning the Buy Box, etc.), I can tell you exactly which Amazon team/report to use and what evidence to submit so you have the best chance of getting them removed. --- ANSWER 164 of 240 (2026-09-01) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box, the right person depends on why you’re losing it. You’ll usually want an Amazon marketplace consultant, account manager, or Buy Box specialist who can audit pricing, fulfillment, seller metrics, inventory, and competitor activity. A few types of help: Amazon consultants/agencies — good if you need a full diagnosis and ongoing management. For example, Buy Box Expertsbuyboxexperts.com specializes in Amazon account management, listing optimization, advertising, and marketplace strategy. Seller Central specialists — useful if the issue is account health, FBA/FBM setup, catalog problems, or performance metrics. Pricing/repricing specialists — useful if competitors are undercutting you or your offer isn’t competitive enough. Channel enforcement/IP specialists — needed if unauthorized sellers, counterfeit listings, or reseller pricing violations are taking your Buy Box. Before hiring someone, have them check: Buy Box percentage by ASIN Your landed price vs. competitors FBA vs. FBM performance Seller Feedback and Order Defect Rate Late shipment/cancellation metrics Inventory availability Suppressed or hijacked listings Unauthorized sellers on your listings If you tell me: Are you brand owner or reseller? Is this Amazon US (or another marketplace)? Are you losing the Buy Box to Amazon itself, another seller, or a lower price? Approximate monthly Amazon revenue? …I can point you toward the right type of specialist (or help diagnose the likely cause). --- ANSWER 165 of 240 (2026-09-01) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an Amazon listing hijacker (another seller attaching to your ASIN, taking the Buy Box, changing content, or selling a counterfeit/unauthorized version), the team that handles it depends on your situation: If you own the brand and are enrolled in Amazon Brand Registry: Go through Brand Registry → Report a Violation (or Brand Registry Support). This is usually the correct escalation path for counterfeit, trademark, copyright, or unauthorized use issues. If you are not Brand Registered: Open a case with Seller Support and use Amazon’s reporting channels. You’ll typically need evidence showing the issue (ASIN, seller name, screenshots, invoices/authorization documents, and possibly a test buy). If the hijacker changed the listing content (title, brand name, images, attributes): Treat it as a listing abuse/content control issue and escalate through Seller Support and/or Brand Registry if you have it. Amazon specifically directs Brand Registry owners to use Brand Registry reporting tools for these types of problems. Before filing, collect: ASIN(s) Hijacker’s seller name/storefront Screenshots of the offer and changes Your trademark/Brand Registry information Invoices or proof you are the brand owner/authorized seller Test purchase evidence if the product is suspected counterfeit If you tell me: Are you brand registered? Is the hijacker selling a different product/counterfeit, or just sharing your listing and taking the Buy Box? Is it Seller Central US, UK, or another marketplace? …I can point you to the exact escalation route. --- ANSWER 166 of 240 (2026-09-01) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), you’ll usually want someone who can audit your Seller Central account, pricing, fulfillment, inventory, listing quality, and competitor offers. Amazon itself points sellers to its vetted Amazon Service Provider Networksell.amazon.com for help with specialized marketplace services. A few types of help to consider: Amazon marketplace consultants/agencies — good if you need a full diagnosis (why you’re losing the Buy Box, competitor analysis, account health fixes, listing improvements). Buy Box Experts is one example of a firm focused specifically on Amazon growth, advertising, account management, and optimization. Repricing specialists — useful if competitors are frequently undercutting you and your pricing strategy is too slow or too rigid. FBA/operations specialists — useful if the issue is shipping speed, stockouts, late shipments, or fulfillment performance. Amazon notes that price, shipping speed, customer experience, and inventory availability all affect Featured Offer eligibility. Amazon account managers — helpful if you have many ASINs and need someone monitoring Buy Box losses daily. SellerMagnet is one example of a managed-account provider that focuses on repricing, analytics, and listing operations. Before hiring anyone, I’d gather: ASINs that lost the Buy Box. Buy Box percentage trend (Seller Central reports). Current price vs. Buy Box winner price. FBA vs. FBM status. Inventory levels and delivery promise. Account Health metrics. If you tell me: marketplace (US, UK, etc.), FBA or FBM, number of ASINs affected, whether you’re losing to Amazon itself or other sellers, I can help narrow down the right kind of specialist. --- ANSWER 167 of 240 (2026-09-01) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller is selling a different, counterfeit, or unauthorized product on your ASIN, the team you want is Amazon’s Brand Registry / IP enforcement team, not regular Seller Support. Who handles it If your brand is enrolled in Amazon Brand Registry: use Report a Violation. Amazon says the current tool handles IP infringement and other policy violations, with submission tracking. If you’re not in Brand Registry: use Amazon’s Report Infringement form if the issue is trademark/copyright/patent infringement. If the seller is simply competing for the Featured Offer/Buy Box with the same legitimate product: that is not an IP violation, and Brand Registry's violation tool isn't intended to remove them. If the hijacker is counterfeit, a test buy is often important evidence. Amazon specifically asks for the order ID when you have confirmed the product/packaging is counterfeit. Important: If you're Brand Registered and the hijacker is attached to your ASIN, you generally need to select the specific offending seller/offer, rather than reporting the entire ASIN—including your own offer. If you tell me what the hijacker is doing (counterfeit product, unauthorized seller, changed images/title/brand, or just taking the Buy Box), I can tell you exactly which Amazon team/tool to use and what evidence to submit. --- ANSWER 168 of 240 (2026-09-01) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), there are a few people who can actually help—and the right one depends on why you're losing it. Amazon says Featured Offer selection considers total price, availability, and other offer factors, and its current guidance specifically points sellers to Pricing Health and Manage All Inventory to diagnose eligibility. Who I'd involve Amazon Seller Support / Pricing team — first stop if your offer is showing as not eligible. Ask specifically for escalation to the pricing/Featured Offer team, rather than a generic listing investigation. Amazon forum guidance recommends this when competitive-external-price discrepancies are involved. An Amazon marketplace specialist — useful if you're repeatedly losing the Buy Box despite competitive pricing, good inventory, and strong fulfillment metrics. They can audit pricing, FBA/FBM, shipping promises, competitors, and account-level factors. A repricing specialist — especially useful if you have many SKUs and the Buy Box is rotating among several sellers. The goal isn't simply "price lower"; it's to determine the price/offer conditions under which you win profitably. An Amazon catalog/account-health specialist — worth bringing in if many or all ASINs suddenly lost eligibility. There are recent seller reports of broad Featured Offer eligibility changes, including cases where previously healthy accounts lost eligibility across thousands of offers. First thing I'd check In Seller Central, go to Manage Inventory → Preferences and enable Featured Offer eligible. Then check Pricing → Pricing Health. Amazon specifically recommends these areas for determining whether you're eligible but losing the Featured Offer versus not eligible to compete for it at all. If you tell me what you're selling, roughly how many SKUs, FBA vs. FBM, and whether you're losing the Buy Box to Amazon or to other sellers, I can help you pinpoint which type of expert you need—and what I'd investigate first. --- ANSWER 169 of 240 (2026-09-01) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Amazon Growth Lab★ 5.0•Advertising agencyOpenLab 916★ 4.8•Marketing agencyIncrementumMarketing agencyOpenEz CommerceAdvertisingMap data is currently unavailable Yes. If the problem is rising Amazon spend without profitable sales, I’d look for an Amazon-specific PPC operator—not a general digital-marketing agency. A few options worth shortlisting: Amazon Growth Lab — Culver City; Amazon-focused PPC, DSP, listings, and growth management. It has a 5.0 rating from 103 reviews in the local results. Lab 916 — Rosemead; offers Amazon PPC plus broader Seller Central/account operations. Incrementum — Alhambra; Amazon advertising, DSP, analytics, and marketplace management. Elev8 Brands — Los Angeles; boutique/founder-led approach combining Amazon PPC with listing and creative optimization. Ez Commerce — Irvine; specifically positions its Amazon PPC service around campaign architecture, spend control, and profitability. Industry comparisons published in 2026 also repeatedly emphasize TACoS and contribution margin—not just ACoS/ROAS, plus search-term mining, negative keywords, campaign structure, and fixing listing conversion issues. What I'd demand from whoever you hire Before giving them access, ask them to show you: A full account audit identifying exactly where money is being wasted. Search-term analysis showing which queries should be negated or have bids reduced. Campaign restructuring plan, rather than simply lowering every bid. TACoS and profit reporting, not just pretty ROAS/ACoS charts. Their plan for your listings/conversion rate—because bad conversion can make otherwise reasonable PPC bids unprofitable. A 30–60 day stabilization plan with specific targets. For context, current agency pricing commonly falls around 10–20% of ad spend or roughly $1,500–$8,000/month for a flat retainer, depending on scale and scope. If you tell me your monthly Amazon ad spend, monthly Amazon revenue, current ACoS/TACoS, number of SKUs, and what you sell, I can narrow this down to 2–3 agencies that fit your situation rather than giving you a generic list. --- ANSWER 170 of 240 (2026-09-01) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is climbing while sales/profit are not, you likely need an Amazon PPC specialist or agency that will audit and restructure the account, not just “optimize bids.” The right fix depends on your size, category, and whether the issue is ads, listings, pricing, or conversion. Some types of partners to consider: Amazon PPC specialists (best if ads are the main problem): They should dig into search-term reports, wasted spend, match types, negatives, placement bids, and TACoS (total ad cost of sales), not just lower bids. Full Amazon growth agencies (best if ads + listing + catalog issues are connected): Useful when poor conversion, weak creative, inventory issues, or ranking problems are making ads inefficient. Independent Amazon consultants (best if you want a diagnosis before committing): Often a good route for a second opinion or account teardown. A few firms that specialize in this space: Teikametrics — software-led Amazon advertising optimization and managed services. Canopy Management — broader Amazon management including advertising. Ad Badger — focused on Amazon PPC optimization and bid management. Nuanced Media — Amazon-focused consulting and advertising services. Before hiring anyone, ask for these five things: A full account audit before a contract. A plan to reduce wasted spend (irrelevant search terms, poor placements, bad campaigns). Reporting on TACoS and contribution margin, not just ROAS/ACoS. Proof they have managed products in your category. Clear ownership of your Seller Central advertising account (avoid being locked out). If you share: monthly Amazon ad spend, current ACoS/TACoS, product category, whether you sell via Seller Central or Vendor Central, and your country marketplace, I can help narrow down what kind of operator you need and what a reasonable fix should look like. --- ANSWER 171 of 240 (2026-09-01) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? PPC Farm Amazon Marketing Agency★ 5.0•Advertising agencyOpenPDMG (Palmetto Digital Marketing Group)★ 5.0•E commerce agencyOpenCoreTrex - Amazon & Walmart Growth★ 5.0•E-commerce serviceOpenCanopy Management, LLC★ 4.9•Marketing agencyOpenMap data is currently unavailable Yes. What you want is an Amazon PPC specialist or Amazon Ads agency, not a generic digital-marketing agency. A few nearby/regional options worth vetting: PPC Farm Amazon Marketing Agency — Charlotte; specifically focused on Amazon PPC and positions its work around profitability and wasted-spend reduction. PDMG (Palmetto Digital Marketing Group) — Charleston; Amazon-focused agency covering PPC plus broader marketplace management. CoreTrex - Amazon & Walmart Growth — Rogers, Arkansas; combines Amazon advertising with listing/conversion optimization. Canopy Management, LLC — Austin; larger full-service Amazon operation with PPC, listings, creative, and marketplace support. Amazon itself also maintains an Amazon Ads Partner Directory of vetted partners with different expertise levels and service offerings. What I'd have them fix first Don't let an agency simply "optimize" bids. Ask for a full PPC waste audit covering: Search-term report — identify clicks/spend producing no sales. Negative keywords/product targets — stop obvious leakage. Bid and placement adjustments — especially expensive placements that don't convert. Campaign structure — separate branded, non-branded, competitor, discovery, and high-converting terms. ACoS and TACoS — judge advertising against total Amazon revenue, not just ROAS. Listing conversion rate — bad listings can make otherwise good PPC look terrible. Product-level profitability — don't advertise SKUs where the economics can't support the CPC. Amazon itself recommends using search-term, targeting, advertised-product, and placement reports to identify where campaigns need adjustment. One important current wrinkle: the FTC sued Amazon on August 31, 2026, alleging its ad-auction practices inflated advertiser costs; Amazon disputes the allegations. So I'd be particularly wary of anyone claiming that rising CPCs are entirely your agency's fault—or entirely Amazon's. If you give me your monthly Amazon ad spend, monthly ad-attributed sales, current ACoS/TACoS, and what you sell, I can tell you what kind of specialist you need and what I'd expect them to fix first. --- ANSWER 172 of 240 (2026-09-01) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Exclusiva Inc★ 5.0•Marketing agencyOpeneCommerce and Digital Marketing Consultant - Alberto Carniel★ 5.0•Marketing consultantPhilly Marketing Labs★ 5.0•Internet marketing serviceOpenCaptenAMZAttractionOpenMap data is currently unavailable If your Amazon spend is rising while sales/profit aren’t, I’d hire a specialized Amazon PPC agency, not a general digital-marketing firm. The key is finding someone who optimizes for profit/TACoS and contribution margin, not just clicks or ACOS. A few worth interviewing around Philadelphia: Exclusiva Inc — Hatfield, PA; specifically focused on Amazon/FBA PPC management and campaign optimization. 32 Points Marketing — Philadelphia-area agency with Amazon advertising and marketplace management. eCommerce and Digital Marketing Consultant - Alberto Carniel — Philadelphia-based consultant with Amazon Sponsored Ads/DSP and marketplace expertise. Philly Marketing Labs — King of Prussia; broader digital agency with Amazon marketing capabilities. CaptenAMZ — New Jersey-based Amazon specialist covering PPC plus catalog/listing problems. For a more established specialist, Olifant Digital and Nuanced Media both rank highly among Amazon consultants serving Philadelphia; Clutch currently lists Olifant at 5.0/5 from 14 reviews and Nuanced at 4.9/5 from 29. What I'd demand from whoever you hire Have them perform an account audit before taking over and specifically identify: Search terms burning money without converting Campaigns/keywords with poor contribution margin despite acceptable ACOS Overbidding and cannibalization between campaigns Auto campaigns that aren't being harvested properly Brand vs. non-brand spend Placement multipliers that aren't paying back Products whose listing conversion rate is too weak to justify advertising A target TACoS and break-even ACOS based on your actual margins One specialist I found, Ads Acceleration, explicitly positions its process around margin rather than ACOS and says it starts with a business/margin audit before changing campaigns. If you tell me your approximate monthly Amazon ad spend, product category, and current ACOS/TACoS, I can narrow this down to 2–3 firms that are likely to fit—and tell you what I’d expect them to charge. --- ANSWER 173 of 240 (2026-09-01) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? PPC Farm Amazon Marketing Agency★ 5.0•Advertising agencyOpenE-commerce Simplified★ 5.0•Marketing agencyOpenOnline Brand GrowthE commerce agencyOpenVocational Media Group★ 5.0•Marketing agencyOpenMy Amazon Guy★ 4.7•Marketing agencyOpenMap data is currently unavailable Yes. If your Amazon ad spend is rising while sales/profit aren’t, I’d look for a specialist who will audit the account rather than simply “optimize” bids. Since you’re in the Charlotte area, a few worth putting on your shortlist: PPC Farm Amazon Marketing Agency — my first local pick to interview. They specifically focus on Amazon PPC and position the work around profitability and profit per SKU, with a free Amazon PPC audit. E-commerce Simplified — stronger choice if you need PPC + listing/Amazon SEO + broader Seller Central management, rather than ads alone. Online Brand Growth — Amazon-focused Charlotte agency covering PPC, listings, A+ content and account operations. Vocational Media Group — nearby in Fort Mill; offers Amazon PPC plus listing and Seller Central support. My Amazon Guy — a larger, full-service Amazon operation if you want a substantial team rather than a small specialist. There are also national specialists. For example, Ads Acceleration explicitly frames its approach around margin rather than ACOS alone, including auditing margins and competitors before changing campaigns. What I'd demand from whoever you hire Don't accept “we'll lower your ACOS” as the pitch. Ask them to show you: Where the last 60–90 days of spend was wasted Which search terms/products are spending without converting TACoS and contribution margin, not just ACOS Campaigns/keywords they would pause immediately Their plan for separating profitable scaling from unprofitable spend How they will handle your listing conversion rate, because bad conversion can make perfectly good PPC look terrible A before/after reporting structure tied to profit and sales, not impressions and clicks If you tell me your monthly Amazon ad spend, approximate monthly sales, and current ACOS/TACoS, I can tell you what looks broken and which type of Amazon specialist you actually need. --- ANSWER 174 of 240 (2026-09-01) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If Amazon ad spend is rising while sales or profit are flat, you likely need an Amazon PPC specialist or agency that audits the account, rebuilds campaign structure, and manages toward profit metrics (TACoS, contribution margin), not just more revenue or ROAS. People who can fix this usually fall into three groups: Amazon PPC agencies — best if you want someone to take over ongoing optimization: search-term cleanup, negative keywords, bid management, campaign restructuring, Sponsored Products/Brands/Display strategy, and reporting. Examples include Ad Badger, PPC Jumpstart, and First Page Consultants. Amazon growth consultants — better if ads are only part of the problem. They look at listing conversion rate, pricing, reviews, inventory, keywords, and catalog issues alongside ads. A senior Amazon Ads freelancer/operator — often a good fit for a single brand that needs an expert teardown before committing to a full agency. Before hiring anyone, ask them to show they will do these things: Audit the last 60–90 days of search terms and identify wasted spend. Separate profitable campaigns from discovery/testing campaigns. Review your product page conversion rate (ads cannot fix a listing that does not convert). Track TACoS and profit, not only ACOS/ROAS. Explain exactly what they will cut, rebuild, and test in the first 30 days. A good first step is usually a paid or free Amazon PPC audit from a specialist rather than immediately handing over the account. Several Amazon PPC firms advertise audit-first approaches. If you tell me: monthly Amazon ad spend, monthly Amazon revenue, ACOS/TACoS, product category, number of SKUs, Seller Central or Vendor Central, I can help you figure out whether you need a PPC cleanup, a listing/conversion fix, or a full Amazon operator. --- ANSWER 175 of 240 (2026-09-01) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon seller account suspension, the people who can help are: Amazon Seller Support / Account Health Team (best first step) Log in to Seller Central → Performance → Account Health → look for “Reactivate your account” or appeal instructions. Amazon’s process typically requires submitting an appeal with supporting information and, when applicable, a Plan of Action. If you cannot access the appeal option, contact Seller Support and request help from an Account Health Specialist. An Amazon suspension appeal specialist (third-party consultant) Useful if the suspension involves complex issues such as: linked accounts authenticity complaints intellectual property claims restricted products repeated failed appeals Look for someone with a track record of writing Amazon Plan of Action (POA) appeals, not just a general Amazon VA or account manager. An attorney (in specific cases) Consider legal help if the suspension involves: trademark/copyright disputes counterfeit allegations contract disputes significant funds being withheld To get the right help quickly, gather: The exact suspension notice/email from Amazon The stated reason for suspension Any previous appeals and Amazon responses Documents Amazon requested (invoices, supplier records, business documents, etc.) If you paste the suspension notice here (remove your seller ID, email, and any private information), I can help identify the likely cause and what type of appeal or specialist you need. --- ANSWER 176 of 240 (2026-09-01) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon Seller account suspension, the people who can help are usually: Amazon Account Health Specialists (best first option) Contact them through Seller Central: Go to Performance → Account Health Select Reactivate your account or the relevant violation Request help from an Account Health Specialist if available Amazon’s reinstatement process generally requires submitting an appeal and, when needed, a Plan of Action with supporting documents. An experienced Amazon suspension appeal consultant Look for someone who specifically handles Amazon Seller suspensions, not general virtual assistants. Good consultants should help with: Root-cause analysis Plan of Action writing Evidence/document preparation Appeal strategy Avoid anyone promising a guaranteed reinstatement—Amazon makes the final decision. An Amazon seller attorney (for serious cases) Consider legal help if the suspension involves: Trademark/copyright claims Counterfeit allegations Fraud accusations Account ownership/linked-account issues Large funds being withheld To point you to the right type of help, I need a little more detail: Is this an Amazon Seller Central account or a customer/buyer account? What reason did Amazon give for the suspension? (e.g., “inauthentic,” “related accounts,” “policy violation,” “late shipments,” “identity verification,” etc.) Which marketplace? (US, UK, Canada, etc.) Have you already submitted an appeal? If yes, what was Amazon’s response? If you paste the suspension notice (remove any personal information), I can help identify the best route and what kind of appeal is likely needed. --- ANSWER 177 of 240 (2026-09-01) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account that has been suspended/deactivated, the best people to help are: Amazon’s Account Health team — this is the first and most important route. In Seller Central, go to Performance → Account Health → Reactivate your account. Amazon says the appeal should address the specific violations and may require a Plan of Action and supporting documents. Amazon Seller Central Account Healthsellercentral.amazon.com An Amazon Account Health Specialist — you can request help through Seller Central's Contact Us function. Amazon specifically identifies Account Health Specialists as the team to contact when you need help understanding violations or submitting an appeal. Contact Amazon Account Health Supportsellercentral.amazon.com A specialist Amazon seller-account reinstatement consultant/attorney — useful if you've already had one or more appeals rejected, the suspension involves inauthentic products, intellectual property, linked accounts, identity verification, restricted products, or suspected fraud, or the account is commercially important. I would avoid anyone promising a guaranteed reinstatement; Amazon ultimately makes the decision. I can help you with the appeal If you paste the exact suspension/deactivation notice Amazon sent you (remove your seller ID, address, phone number, etc.), I can: Identify the actual reason Amazon suspended the account. Tell you what evidence Amazon is likely looking for. Build a Plan of Action (POA) addressing the root cause, corrective actions, and prevention. Draft the appeal in Amazon-appropriate language. Review a previous rejected appeal and explain why it likely failed. Don't create a new Seller Central account while the suspension is being handled, particularly if the notice involves a related/linked account; Amazon explicitly warns that doing so can complicate reinstatement. Paste the suspension notice here, and I'll walk you through exactly what to submit. --- ANSWER 178 of 240 (2026-09-01) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account suspension, the people who can help most are: Amazon Account Health Specialists (best first option) They are Amazon’s internal team that handles seller suspensions and appeals. In Seller Central, go to Performance → Account Health → Reactivate your account and submit the appeal or request help from Account Health. An experienced Amazon suspension appeal consultant or attorney Consider hiring one if: Your appeal has already been rejected multiple times. The suspension involves inauthentic products, counterfeit claims, intellectual property complaints, linked accounts, restricted products, or policy violations. Your revenue is significant and you need a carefully prepared Plan of Action. Your own operations team (if you have one) Often the fastest path is fixing the underlying issue: Supplier invoices and authenticity documents Inventory records Customer service metrics Listing changes Compliance documents Root-cause analysis and prevention steps Be cautious with anyone who guarantees “100% reinstatement” or claims they have a secret Amazon contact—no outside consultant can guarantee Amazon’s decision. If you tell me: Is this a Seller account, Buyer account, or Amazon Business account? What reason Amazon gave for the suspension (copy the suspension notice if you can)? Have you already submitted an appeal? …I can help you figure out the right route and what kind of help you need. --- ANSWER 179 of 240 (2026-09-01) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account (selling on Amazon), the people who can help are usually: Amazon Seller Account Health team (best first option) Go to Seller Central → Performance → Account Health → Reactivate your account and submit the appeal requested by Amazon. Amazon typically wants a Plan of Action explaining: the root cause of the suspension, what you did to fix it, what you changed to prevent it from happening again. An experienced Amazon suspension appeal consultant Look for someone who specializes specifically in Amazon Seller suspensions, not general Amazon virtual assistants. They should review your suspension notice, Account Health page, evidence, and draft/revise your appeal. Avoid anyone promising “guaranteed reinstatement” — Amazon makes the final decision. An Amazon-focused attorney (for complex cases) Consider legal help if the suspension involves: counterfeit/IP complaints, trademark or copyright disputes, fraud allegations, account ownership or linked-account issues, large amounts of withheld funds. Your own business documentation team Many appeals fail because the evidence is incomplete. You may need: supplier invoices, authorization letters, invoices matching inventory, shipping records, quality-control procedures, screenshots or explanations showing policy compliance. If you tell me: whether this is a Seller account, Buyer account, or Amazon Web Services (AWS) account, the exact suspension reason from Amazon’s email, your marketplace (US, UK, EU, etc.), whether you already submitted an appeal, I can suggest the right type of help and what your reinstatement path likely looks like. --- ANSWER 180 of 240 (2026-09-01) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central selling account, there are two main routes: Amazon Account Health / Account Health Specialist: This is the first and best option. Amazon directs suspended sellers to Performance → Account Health → Reactivate your account, where you submit the appeal and requested documentation. Amazon also says you can contact an Account Health Specialist for help with the violation or appeal. An experienced Amazon suspension/reinstatement consultant or attorney: This can be worthwhile if you've already had one or more appeals rejected, the issue involves authenticity/IP, multiple accounts, forged-document allegations, or Amazon keeps sending essentially the same rejection. Open Amazon Seller Central Account Healthsellercentral.amazon.com I can also help you prepare the reinstatement appeal. If you paste the suspension notice here (remove your seller ID, address, phone number, etc.), I can identify why Amazon suspended you, what evidence they are asking for, and draft a focused Plan of Action/appeal rather than a generic response. --- ANSWER 181 of 240 (2026-09-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, you want an Amazon marketplace/e-commerce performance specialist, not just a generic marketing agency. The right person should be able to diagnose traffic, conversion, Buy Box/Featured Offer, PPC, indexing, inventory, pricing, listing suppression, and Account Health. Amazon itself recommends starting with Business Reports and Account Health when investigating a decline. Who to hire Amazon account auditor / Amazon growth consultant — best for finding the root cause. Amazon PPC specialist — if sessions/impressions or ad sales suddenly collapsed. Amazon SEO/listing specialist — if organic rankings, indexing, or search visibility dropped. Amazon account-health specialist — if listings became suppressed, restricted, or otherwise ineligible. Amazon Seller Support — useful if you suspect an Amazon-side/account-specific technical issue, although they generally won't provide the same holistic commercial diagnosis. The fastest diagnosis Before hiring anyone, look at these three numbers for the period before vs. after the drop: Sessions → Conversion Rate → Featured Offer % Sessions fell: likely ranking, indexing, PPC, or visibility problem. Sessions stayed similar but conversion fell: pricing, reviews, competition, listing, or delivery issue. Featured Offer % fell: pricing, fulfillment, inventory, or competitive-offer problem. Everything fell abruptly: investigate suppression, account health, inventory, or an Amazon/platform issue first. If you tell me what you sell, roughly how much sales dropped (e.g. 30%, 50%, 80%), when it started, and whether you're FBA or FBM, I can help you pinpoint what type of Amazon expert you actually need—and what they should audit before you pay them. --- ANSWER 182 of 240 (2026-09-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? A sudden Amazon sales drop is usually diagnosed by someone who can separate traffic problems, conversion problems, inventory issues, listing/account problems, and advertising failures. The right person depends on what changed. Who can diagnose it Amazon marketplace consultant / Amazon growth agency Best for a full forensic audit: Seller Central data, rankings, competitors, PPC, listings, Buy Box, account health, and catalog issues. Look for someone who specializes in your category and has experience with your sales volume. Amazon PPC specialist Best if the drop happened after ad changes, budgets were exhausted, campaigns stopped serving, or organic sales depended heavily on advertising. They should review impressions, clicks, CPC, conversion, search term performance, and campaign history. Amazon SEO/listing specialist Best if traffic is down because rankings fell, keywords disappeared, competitors overtook you, or your listing content needs work. Supply chain/inventory specialist Best if you had stockouts, low FBA inventory, stranded inventory, delayed replenishment, or lost Prime availability. Your own Amazon account manager (if you have one through Amazon) Useful for policy, account, or catalog issues, but they generally won’t perform a deep revenue recovery audit. What a good diagnosis should check first A competent auditor should start with: When did the drop begin? A sharp “cliff” often points to a listing suppression, Buy Box loss, inventory issue, or ads stopping. A gradual decline often points to ranking, competition, pricing, reviews, or seasonality. Did sessions drop or did conversion drop? Fewer sessions → visibility/traffic issue (ranking, PPC, indexing, suppression). Same traffic but fewer orders → conversion issue (price, reviews, listing, competitors). Was it one ASIN or the whole catalog? One product usually means a listing/competition/inventory issue. Everything dropping suggests account, advertising, or market-level issues. Account Health and listing status Check Seller Central Account Health, listing suppressions, policy notifications, stranded inventory, and Buy Box status. Before hiring anyone, ask them: “What data will you review before recommending changes?” “Will you diagnose first, or immediately change PPC/listings?” “Have you handled my category before?” “Can you show examples of similar recoveries?” Avoid anyone who immediately says “increase ad spend” or “rewrite all listings” without first identifying whether the problem is traffic, conversion, inventory, or account-related. If you tell me: Amazon US or another marketplace? FBA or FBM? How big the drop was (e.g., 50% overnight vs. 20% over a month)? One ASIN or all products? …I can help narrow down what type of expert you need. --- ANSWER 183 of 240 (2026-09-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you usually want an Amazon marketplace diagnostician, not just someone who “optimizes listings.” The right person depends on what broke. A good diagnosis starts by separating traffic loss (fewer shoppers finding you) from conversion loss (shoppers visit but buy less). People who can diagnose it: Amazon account manager / marketplace consultant — best for a full root-cause audit. They should review: Seller Central Business Reports ASIN-level sessions and conversion rate Buy Box ownership listing suppression/indexing issues inventory and pricing changes competitor movements organic keyword rank changes Amazon PPC specialist — if the drop coincides with: ad impressions falling campaigns running out of budget CPCs rising sponsored ads no longer converting A PPC specialist alone may miss listing, inventory, or Buy Box problems. Amazon SEO/listing specialist — useful if: organic ranking fell keywords disappeared indexing changed conversion dropped because the detail page is weaker than competitors Amazon agency with a forensic audit process — better for larger catalogs or brands with multiple ASINs. Ask specifically for a “sales drop root-cause audit,” not a generic growth package. Before hiring anyone, ask them to answer these three questions from your account data: Did sessions drop, or did conversion rate drop? Sessions down → likely visibility, ranking, ads, suppression, or Buy Box issue. Conversion down → likely price, reviews, listing content, offer, or competitor issue. Is it one ASIN or the whole catalog? One ASIN usually points to a product/listing/competition problem. Whole account suggests broader account, advertising, inventory, or market issues. What changed on the exact day sales fell? Stockout price change lost Featured Offer/Buy Box listing edit or suppression ad campaign change competitor launch If you tell me: whether you sell FBA or FBM how big the drop was (e.g., 50% overnight vs. gradual) whether it affects one ASIN or all products your marketplace (US, UK, etc.) I can help narrow down what type of expert you need and what they should check first. --- ANSWER 184 of 240 (2026-09-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you usually want an Amazon marketplace diagnostician, not just a PPC manager. The right person depends on what broke. A good diagnosis typically starts by separating traffic loss vs. conversion loss vs. inventory/offer problems and then tracing issues like listing suppression, Buy Box loss, ad changes, ranking drops, pricing, reviews, or competitors. People who can diagnose it: Amazon Seller/Vendor consultant (best first call) They audit Seller Central data, ASIN history, account health, listing status, keywords, competitors, and operational issues. Look for someone who does diagnostics rather than only ongoing management. Amazon agency with forensic audits Useful if you need both diagnosis and fixes (listing optimization, PPC restructuring, catalog cleanup, etc.). Ask specifically for a “sales decline audit” or “ASIN diagnostic.” Amazon PPC specialist (only if ads look suspicious) If impressions, clicks, budgets, bids, or campaign delivery changed, a PPC expert may find the cause. But they may miss non-ad issues like suppressed listings or Buy Box loss. Internal Amazon operator or experienced marketplace manager If you have someone who knows Seller Central deeply, they can often identify the problem quickly by checking: Business Reports: sessions vs. conversion rate Buy Box percentage Inventory availability Search ranking changes Advertising Console changes Listing/account health alerts When hiring someone, ask: “Can you tell me whether this is a traffic problem or conversion problem before recommending changes?” “Will you check Buy Box %, listing suppression, inventory, ranking, and PPC—not just ads?” “Can you show the evidence in Seller Central reports?” If you share: whether you sell Seller Central or Vendor Central how fast the drop happened (overnight vs. gradual) % decline whether it affects one ASIN or the whole catalog …I can help narrow down what type of expert you need and what they should check first. --- ANSWER 185 of 240 (2026-09-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? A sudden Amazon sales drop is usually best diagnosed by someone who understands Seller Central data, PPC, listings, ranking, inventory, and Buy Box behavior—not just a general marketing consultant. Common causes include listing suppression, inventory issues, lost Buy Box, ad problems, ranking changes, competitor moves, or conversion drops. People who can diagnose it: Amazon marketplace consultant / agency — Best if you want a full account audit. Look for someone who can analyze: Business Reports (sessions, conversion rate, units ordered) Search term and keyword ranking changes PPC campaign history Buy Box percentage Inventory and FBA issues Account Health and policy notifications Amazon PPC specialist — Best if the drop happened after ad changes, budget limits, CPC increases, or campaigns stopped serving. Amazon SEO/listing specialist — Best if traffic is down because keywords, indexing, images, title/bullets, reviews, or category placement changed. FBA/account health specialist — Best if sales dropped suddenly overnight and you suspect suppressed listings, compliance issues, stranded inventory, or fulfillment problems. Your own internal Amazon manager (if you have one) — Often the fastest first check because they already have access to Seller Central. Before hiring anyone, ask them to answer these five questions from your data: Did sessions/impressions drop, or did shoppers stop converting? Is the decline affecting one ASIN or the whole catalog? Did you lose the Featured Offer/Buy Box? Did PPC impressions, spend, or conversions change? Did anything happen right before the drop (price change, stockout, review change, listing edit, competitor promotion)? If you tell me: whether you sell FBA or FBM how much sales dropped (e.g., 50% overnight vs. gradual) when it started whether it’s one ASIN or all products …I can help narrow down what type of expert you need (or whether you can diagnose it internally first). --- ANSWER 186 of 240 (2026-09-08) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? For a sudden Amazon sales drop, you want an Amazon marketplace diagnostician, not just a general marketing agency. The right person should be able to trace whether the problem is traffic, conversion, inventory, Buy Box, listing health, or advertising. People who can diagnose it: Amazon Seller Central consultant — best for finding account-level issues (suppressed listings, catalog problems, account health warnings, fulfillment issues). Amazon PPC specialist — if the timing lines up with ad spend changes, lost impressions, budget caps, or campaign problems. Amazon growth agency with audit services — useful if you need a broader review of SEO, listings, ads, pricing, competitors, and conversion. Former Amazon marketplace manager / category manager — often strong at identifying ranking, Buy Box, and competitive issues. Your internal e-commerce analyst — if you have someone who can compare Seller Central Business Reports, Brand Analytics, advertising data, and inventory history. Before hiring anyone, ask them to answer these three questions from your data: Did sessions drop, or did conversion rate drop? Sessions down → likely visibility issue (ranking, indexing, ads, suppression, demand shift). Conversion down → likely offer/listing issue (price, reviews, content, competitors, Buy Box). Did it happen to one ASIN or the whole catalog? One ASIN suggests a listing/product-specific problem. Whole account suggests ads, account health, inventory, or market changes. What changed on the exact day sales fell? Check: Listing status/suppression Inventory availability Buy Box ownership PPC impressions and spend Keyword rankings Competitor price/review changes When interviewing a consultant, avoid someone who immediately says “increase PPC” or “redo the listing” without first diagnosing the cause. A good auditor should be able to show you the evidence in Seller Central and explain the likely root cause. If you tell me: whether you sell Seller Central or Vendor Central your product category when the drop started whether it affected one ASIN or all products approximate size of the drop (e.g., 30%, 70%) …I can help you figure out what type of specialist you need and what questions to ask them. --- ANSWER 187 of 240 (2026-09-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an Amazon listing hijacker (another seller jumping onto your ASIN, changing content, selling counterfeit/unauthorized units, or taking the Buy Box), the team that handles it depends on what kind of hijack it is: If you own the brand and are enrolled in Amazon Brand Registry: Start with Brand Registry Support and the Report a Violation tool. Amazon directs registered rights owners to use Brand Registry tools for IP infringement and listing violations. If you are not in Brand Registry: Open a case with Amazon Seller Support and use Amazon’s infringement/reporting channels. If they are selling counterfeit product: Gather evidence (test buy if appropriate, photos, invoices, trademark registration, product differences) and report the specific offer/seller—not just the whole ASIN if you are also selling on it. Amazon notes that reporting the wrong target can create issues because your own offer may be attached to the ASIN. If they changed your title, brand name, images, or listing attributes: Open a Seller Support case and document the unauthorized changes. Amazon has separate guidance for unauthorized brand name/listing changes and recommends escalation through Seller Support/Brand Registry routes. If you tell me: Are you the brand owner? Are you enrolled in Amazon Brand Registry? Is the hijacker selling your product, changing your listing, or selling counterfeits? Is this Amazon.com (US) or another marketplace? …I can point you to the exact escalation path. --- ANSWER 188 of 240 (2026-09-08) --- Q: We keep losing the Buy Box. Who can help? Yes. If you’re repeatedly losing the Amazon Buy Box (now called the Featured Offer), I’d look for someone who understands repricing + fulfillment + account health, not just someone who lowers your price. A few options worth considering: Repricer.com — strong choice if the problem is competitive pricing. It offers Buy Box optimization, competitor tracking, price-war management, and account-manager support. Informed Repricer — Amazon Seller Central app focused specifically on winning Buy Boxes while protecting margins, with customizable repricing strategies and support. SellerMagnet — more of a done-for-you Amazon management approach, including repricing, inventory monitoring, listing issues, and account management. An Amazon consultant/account manager — better if your Buy Box losses aren't primarily price-related. Amazon sellers report issues involving fulfillment speed, landed price, inventory, account metrics, and listing/catalog problems—not just the offer price. My recommendation: before paying anyone, have them audit 10–20 of your affected ASINs and tell you why you're losing the Featured Offer. If they immediately say “you need to lower your price,” I'd be cautious. If you give me your Amazon marketplace (US, Canada, etc.), whether you're FBA or FBM, and roughly how many SKUs, I can find a few specialists/agencies that specifically handle Buy Box problems and compare them for you. --- ANSWER 189 of 240 (2026-09-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN, the right team depends on what they’re doing: Counterfeit / materially different product: If you’re enrolled in Amazon Brand Registry, start with Brand Registry → Report a Violation. Amazon specifically directs brand owners there for IP infringement. Counterfeit and you have Project Zero: Project Zero can let eligible brands remove the counterfeit offer themselves, rather than waiting for Amazon's review. They are legitimately selling the exact same genuine product: Being an “unauthorized” reseller by itself generally isn't an IP violation. Amazon says sellers can offer products on an ASIN if the product and IP are accurately represented. They changed your listing content/brand/images or are abusing the listing: Report Abuse / Report a Violation may be appropriate, depending on the specific conduct. So, if this is a true counterfeit hijacker, I'd handle it through Amazon Brand Registry/Brand Protection—not ordinary Seller Support. If you tell me exactly what the hijacker is doing (e.g., counterfeit product, same product but unauthorized seller, changed images/title, undercutting price, etc.), I can tell you which Amazon report to file and what evidence to submit so it has the best chance of getting removed. --- ANSWER 190 of 240 (2026-09-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (now called the Featured Offer), I’d start with Amazon Seller Support / a marketplace specialist who understands Featured Offer eligibility and pricing, rather than a general e-commerce consultant. Amazon says the biggest areas affecting Featured Offer selection include: Total price — including shipping, versus competing offers. Delivery speed and fulfillment — faster, reliable delivery helps. Inventory availability — being out of stock can make an offer ineligible. Account performance — including order-defect, cancellation, and late-shipment metrics. Eligibility itself — an offer can lose eligibility before the competitive-selection stage. Who can help Amazon Seller Support — best if your offers suddenly became ineligible or something appears technically wrong. Ask them specifically to investigate Featured Offer eligibility for the affected ASINs. Amazon marketplace/PPC agency or consultant — useful if you're eligible but competitors repeatedly win the Featured Offer. They can analyze pricing, fulfillment, competition, and account-level patterns. Repricer specialist — particularly useful if you're losing it because competitors are moving prices constantly. Amazon itself provides Automate Pricing and Pricing Health tools. If you give me 3–5 ASINs, your fulfillment method (FBA/FBM), and whether you’re losing the Buy Box to a specific seller, I can help you diagnose why you're losing it and what type of expert you actually need. --- ANSWER 191 of 240 (2026-09-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an Amazon listing hijacker (another seller jumping onto your ASIN, selling a counterfeit/different product, changing content, or taking the Buy Box), the group that usually handles it depends on what they’re doing: If you own the brand and are enrolled in Amazon Brand Registry: start with Amazon Brand Registry → Report a Violation. That is the main channel for IP infringement, counterfeit, and unauthorized use issues. If they are selling a different product under your ASIN: open a case through Seller Central → Account Health → Report abuse and document the mismatch (test buy, photos, invoices, packaging differences, etc.). If they changed your listing attributes (brand name, title, images, etc.): use Seller Support/Brand Registry support and escalate with the ASIN, case ID, and evidence. Amazon recommends Brand Registry support and reporting tools for unauthorized brand changes. Before reporting, gather: ASIN Hijacker seller name/storefront link Screenshots of the offer and listing changes Your trademark/Brand Registry information Supplier invoices or proof you own the brand Test-buy evidence if the product is counterfeit or not yours If you tell me which situation you have: Another seller is on your listing/stealing the Buy Box, Counterfeit product, They changed your listing content, or They changed the brand name, and whether you’re Brand Registered, I can point you to the exact escalation path. --- ANSWER 192 of 240 (2026-09-08) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), the people who can help are usually one of these: An Amazon marketplace consultant/agency — best if you have multiple ASINs, a brand, or a revenue impact problem. They can audit pricing, inventory, FBA/FBM setup, listing health, account metrics, PPC, and unauthorized sellers. For example, Buy Box Experts specializes in Amazon growth and Buy Box-related optimization. Your Amazon Seller Support team — useful for checking eligibility issues, account health problems, suppressed offers, or catalog errors, though they typically won’t manually award the Buy Box. Amazon states that Featured Offer selection considers factors such as competitive pricing, shipping speed, customer experience, and inventory availability. An Amazon account manager (if you have access) — often the fastest internal route for larger brands. A pricing/inventory specialist — if you are losing it to competitors, repricers, stockouts, or fulfillment differences. Before hiring someone, gather: ASINs losing the Buy Box Buy Box percentage over the last 30–90 days FBA vs FBM status Your landed price vs competitors Inventory levels and handling times Account Health metrics (ODR, cancellations, late shipments) Whether a reseller/unauthorized seller is winning it Common causes are: Price not competitive enough (including shipping) Slower delivery promise Poor seller metrics Low inventory or stockouts Another seller with stronger fulfillment/customer metrics Listing/catalog issues If you tell me: Amazon marketplace (US, UK, etc.), FBA or FBM, private label vs wholesale/reseller, and whether you’re losing the Buy Box to a specific seller, I can point you toward the right type of help and what to audit first. --- ANSWER 193 of 240 (2026-09-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an Amazon listing hijacker (another seller jumping onto your ASIN, taking the Buy Box, changing content, or selling a counterfeit/unauthorized version), the team that handles it depends on what kind of hijack it is: If you own the brand (especially if you’re in Amazon Brand Registry): Go through Amazon Brand Registry → Report a Violation for IP/counterfeit/trademark issues. This is generally the strongest route because it goes to Amazon’s brand protection process. You can also open a Brand Registry Support case and ask for escalation for an ASIN hijacking issue. If it’s an unauthorized seller but not clearly an IP violation: Open a case with Seller Support and provide: ASIN hijacker seller name/storefront evidence they are unauthorized proof you are the brand owner or authorized seller (if applicable) If they changed your listing content (title, brand, images, attributes): Treat it as a detail page/brand attribute hijack and escalate through Seller Support plus Brand Registry if available. Before filing, gather: ASIN(s) screenshots showing the hijacker offer or edits your trademark/Brand Registry information invoices or authorization documents test-buy evidence if the product may be counterfeit If you tell me which type of hijack you have (stealing the Buy Box, counterfeit product, changing listing content, or changing the brand name), and whether you are Brand Registered, I can point you to the exact escalation path. --- ANSWER 194 of 240 (2026-09-08) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box (Featured Offer), the right help depends on why you’re losing it: Repricing specialist/tool — best if competitors are repeatedly undercutting you. Repricer.comrepricer.com and Informed Repricersellercentral.amazon.com both specifically focus on Buy Box optimization and automated repricing. Amazon marketplace consultant/agency — better if the issue involves FBA vs. FBM, account performance, inventory, shipping speed, pricing, or Buy Box eligibility rather than simply price. Seller Central support — useful if the Buy Box is suppressed or you suspect an eligibility/listing issue. Internal pricing analyst — worthwhile for a large catalog where blindly repricing can destroy margins. Tools such as SmartRepricer provide Buy Box-share and profitability analytics alongside automated pricing. If you tell me roughly how many SKUs you have, whether you're FBA or FBM, and whether you're a reseller or private-label brand, I can point you toward the best type of specialist—and specific providers to consider. --- ANSWER 195 of 240 (2026-09-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean an Amazon listing hijacker (another seller jumping onto your ASIN, changing content, selling counterfeit/unauthorized units, or taking the Buy Box), the team that handles it depends on what they’re doing: Brand Registry Support / Report a Violation — usually the first stop if you own the brand and have a registered trademark. You can report trademark, copyright, or patent issues through Amazon’s Report a Violation tool in Brand Registry. Amazon Seller Support → Account Health → Report abuse — useful for certain listing manipulation, inaccurate detail-page changes, or policy violations that aren’t strictly IP infringement. Amazon Counterfeit Crimes Unit (CCU) — for serious counterfeit operations; Amazon typically works with brands enrolled in Brand Registry with active trademarks for these cases. Project Zero — if you’re eligible, it can allow brands to remove confirmed counterfeit listings themselves through Brand Registry tools. A few questions will determine the right route: Are you Brand Registered on Amazon? Is the hijacker: selling a counterfeit product, selling a real product but unauthorized, changing your title/images/brand attributes, or just taking the Buy Box? Do you have the ASIN and the seller’s store name? If you give me those details, I can tell you the exact escalation path and what evidence to submit. --- ANSWER 196 of 240 (2026-09-08) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), the right person depends on what’s causing the loss. You typically want one of these: An Amazon marketplace consultant / agency — best if multiple ASINs are affected, you need a root-cause audit, or you want someone to manage recovery. For example, Buy Box Experts specializes in Amazon brand growth, advertising, listing optimization, and account management. An Amazon Seller Central specialist — best for account-level issues, suppressed eligibility, catalog problems, or opening escalated cases with Amazon. Amazon’s Seller Forums guidance commonly points sellers toward checking Buy Box metrics, account health, inventory, pricing, and fulfillment factors before escalating. A repricing / pricing strategy expert — if competitors are rotating the Buy Box through price, shipping, or offer changes. A catalog and operations specialist — if the issue is caused by FBA stock, handling time, shipping speed, listing merges, or offer mismatches. Before hiring someone, I’d have them diagnose these five areas: Which ASINs lost the Buy Box and when Who took the Buy Box and at what landed price Your fulfillment method (FBA vs FBM), delivery promise, and inventory Account Health metrics Whether your offer is still Buy Box eligible vs simply losing the rotation If you tell me: Amazon marketplace (US, UK, EU, etc.) FBA or FBM number of ASINs affected whether you’re the brand owner or a reseller how long you’ve been losing it …I can suggest what type of specialist you need and what questions to ask before paying anyone. --- ANSWER 197 of 240 (2026-09-08) --- Q: We have a hijacker on our Amazon listing. Who handles that? If you mean someone has jumped onto your Amazon ASIN and is taking the Buy Box / selling a product that isn’t actually your genuine product, the right team depends on what they’re doing: Counterfeit / fake product: Handle it through Amazon Brand Registry → Report a Violation. Amazon specifically recommends Brand Registry for trademark/copyright infringement and counterfeit reports. They’re selling a materially different product under your ASIN: Report it as a listing/policy violation, rather than simply calling them an “unauthorized seller.” Amazon says these cases can be reported through Seller Central’s Report abuse tool. They are legitimately selling your exact genuine product: Being “unauthorized” by itself generally isn't enough to remove them. Amazon is an open marketplace, and multiple sellers can offer the same ASIN if they aren't violating policy or IP rights. You have Brand Registry + a confirmed counterfeit: If eligible, Project Zero can allow brands to remove counterfeit offers themselves. So, if this is a true listing hijacker with a different/fake product, I’d start with Amazon Brand Registry/Brand Protection, not regular Seller Support. If you tell me exactly what the hijacker is doing (different product, counterfeit, changing images/title, stealing Buy Box, etc.), I can tell you which Amazon team/form to use and exactly how I'd file the case. --- ANSWER 198 of 240 (2026-09-08) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), the right help depends on why you’re losing it. The usual causes are pricing, fulfillment speed, inventory, account health, or another seller taking the offer. Amazon Seller Central+1 People who can help: Amazon marketplace consultant / agency Best if you have multiple ASINs, revenue impact, or need a full audit. Look for someone experienced with: Buy Box recovery FBA vs. FBM strategy repricing strategy unauthorized seller/hijacker issues account health Amazon Seller Central support Useful for checking whether the issue is: Buy Box suppression account eligibility listing or policy problems pricing flags Keep in mind Seller Support often won’t provide the exact algorithm reason for losing the Featured Offer. SentryKit Repricing / marketplace analytics specialists Helpful if competitors are rotating the Buy Box or beating you on landed price. Tools and services can monitor Buy Box wins/losses and alert you when ownership changes. ecomengine.com+1 Brand protection specialists If you are the brand owner and a reseller is taking the Buy Box, investigate: unauthorized sellers counterfeit listings MAP policy violations distribution leaks Before hiring anyone, gather: ASINs affected when you lost the Buy Box current Buy Box winner your price vs. winner’s price FBA/FBM status inventory level Account Health metrics whether sales dropped after the loss If you tell me: Amazon marketplace (US, UK, etc.) brand owner or reseller FBA or FBM number of ASINs affected whether another seller has the Buy Box …I can point you toward the type of specialist you need (or help diagnose it). Log in for more personalized help with work, projects, and career goals. Log in Sign up for free --- ANSWER 199 of 240 (2026-09-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon spend is rising while sales/profit aren’t, I’d look for a specialist Amazon PPC manager/agency, not a general digital-marketing agency. The right person should audit search-term waste, bids, campaign structure, placement, and—crucially—your break-even ACoS/TACoS based on actual SKU margins. A few worth putting on your shortlist: Maysin Groupmaysin-group.com — senior-led Amazon PPC/retail-media consultancy; explicitly focuses on TACoS and contribution margin rather than vanity metrics. They advertise a free account teardown and a 90-day TACoS guarantee. Marknologymarknology.com — established Amazon PPC team managing 300+ brands; emphasizes profitable growth and month-to-month contracts. Dayly Groupdaylygroup.com — particularly interesting if you want someone managing toward contribution margin rather than simply hitting an ACoS target. 1Digital1digitalagency.com — larger full-service option covering Amazon PPC plus listings, A+ content, attribution and broader e-commerce. My first choice would be Maysin or Dayly if the core problem is “we're spending more and making less.” Their positioning is much more aligned with fixing profitability than simply increasing ad-attributed revenue. Before hiring anyone, ask them to show you exactly where your last 60–90 days of ad spend was wasted and calculate your break-even ACoS by SKU. If they can't do that before proposing a management package, I'd keep looking. If you give me your monthly Amazon ad spend, monthly sales, approximate gross margin, and number of SKUs, I can tell you what kind of Amazon specialist you actually need and what a reasonable management fee would be. --- ANSWER 200 of 240 (2026-09-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales or profit are not improving, you likely need an Amazon PPC specialist or agency that audits the account, fixes campaign structure, and ties ad spend to profit metrics (especially TACoS, not just ACoS). A few types of people can fix this: Amazon PPC auditor/consultant — best if you already have someone managing ads but need an expert teardown. They should identify wasted search terms, bad bids, poor targeting, and budget leaks. Amazon Ads agency — best if you want ongoing management. Look for one that handles Sponsored Products, Sponsored Brands, Sponsored Display, keyword harvesting, negatives, bid rules, and reporting. Amazon growth operator (PPC + listing optimization) — useful when ads are “failing” because the listing itself does not convert. A good operator checks images, reviews, pricing, inventory, and conversion rate alongside ads. Some firms that specialize in this area include: Tinuiti — larger brands needing retail media expertise. Canopy Management — full-service Amazon management and PPC. Ad Badger — focused heavily on Amazon PPC optimization. Trellis — combines advertising with marketplace performance tools. Before hiring anyone, ask for: A free or paid account audit before they take over. A breakdown of where money is being wasted (search terms, placements, campaigns, ASIN targeting). Their plan to improve TACoS and contribution margin, not just lower ACoS. Who will actually manage the account (senior strategist vs. junior operator). How often they make optimization changes and report results. If you tell me: your monthly Amazon ad spend, product category, current ACoS/TACoS, whether you sell Seller Central or Vendor Central, and your country/marketplace, I can help narrow down what kind of fixer you need and what a reasonable fee would be. --- ANSWER 201 of 240 (2026-09-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is climbing while sales and profit are not, you probably don’t need “more ads” — you need someone to audit the account, find waste, and rebuild the PPC strategy around margin. Look for an Amazon PPC specialist/agency that does: Search term analysis — finding irrelevant clicks and adding negative keywords Campaign restructuring — separating discovery, scaling, and defensive campaigns Bid and placement optimization — stopping overbidding on keywords that don’t convert Profit-focused reporting — tracking TACoS, contribution margin, and organic lift, not just revenue Listing conversion fixes — because ads cannot compensate for a product page that does not convert Some firms that specialize in Amazon PPC management include: PPC Jumpstart — positions itself around Amazon-only PPC optimization and profit-focused management. First Page Consultants — focuses on Amazon Ads, account structure, and marketplace operations. Ad Badger — known for Amazon PPC tooling plus managed services. AMZ Advisers — offers broader Amazon growth services including advertising. Before hiring anyone, ask for: A free or paid account audit before they touch campaigns. Examples where they reduced wasted spend, not just increased sales. Who will actually manage the account (senior strategist vs. junior operator). Their target metrics: ACoS, TACoS, ROAS, and profit, not only ad revenue. If you share your monthly Amazon ad spend, current ACoS/TACoS, product category, and whether you’re Seller Central or Vendor Central, I can help you figure out what type of expert you need (PPC cleanup, full account management, listing conversion work, or something else). --- ANSWER 202 of 240 (2026-09-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If Amazon ad spend is rising while sales and profit are flat, you likely need an Amazon PPC specialist or agency that audits the account first, not someone who simply “optimizes bids.” The right person should look for wasted spend, bad search terms, weak campaign structure, listing conversion problems, and whether your targets are aligned with margin. Ad Badger+1 A few types of providers who can fix this: Amazon PPC-only specialists — best if your listings and products are already strong but ads are bleeding money. They should rebuild campaigns, add negative keywords, improve targeting, and control bids. SalesDuo+1 Full Amazon growth agencies — better if the problem is bigger than ads (poor conversion rate, listing SEO, catalog issues, Brand Store, inventory strategy). Ad Badger Independent Amazon operators/consultants — often a good fit if you want senior attention rather than being handed to a junior account manager. PPC Jumpstart When interviewing someone, ask: “Can you show me where my last 60–90 days of spend was wasted?” “What percentage of spend is going to non-converting search terms?” “How will you measure success — ACOS, TACOS, contribution margin, or profit?” “Who will actually make changes in my account?” “What would you stop spending on immediately?” Avoid anyone who only promises a lower ACOS. A lower ACOS can sometimes mean cutting profitable growth; the goal is usually profitable revenue, not just cheaper clicks. Ad Badger If you tell me: monthly Amazon ad spend, current ACOS/TACOS, product category, number of SKUs, whether you sell via Seller Central or Vendor Central, I can suggest what kind of fixer you need and what a reasonable engagement looks like. Log in for more personalized help with work, projects, and career goals. Log in Sign up for free --- ANSWER 203 of 240 (2026-09-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is climbing while sales and profit are not, you likely need an Amazon PPC specialist (not just a general digital marketing agency). The right person should audit your campaigns, cut wasted spend, rebuild targeting, and align ads with your margins. Look for someone who can handle: Search term waste cleanup — finding keywords/ASIN targets spending money without converting and adding negatives. Campaign restructuring — separating discovery, ranking, brand defense, and profit campaigns. Bid and budget control — reducing bids on poor performers and shifting spend to profitable terms. TACoS-focused strategy — optimizing total advertising impact, not just ad-attributed sales. Listing conversion checks — because PPC cannot fix a listing with weak images, pricing, reviews, or content. Some types of providers to consider: Amazon PPC-only specialists — best if your listings are already strong and the main problem is ad efficiency. Examples of firms that specialize in this area include Ad Badger and PPC Jumpstart. Full Amazon growth agencies — better if ads, catalog, SEO, storefront, and conversion problems are mixed together. Examples include Canopy Management and The Starren Group. Before hiring anyone, ask for: A free or paid PPC audit of your current account. Their plan to reduce wasted spend in the first 30 days. Whether they optimize for profit/TACoS or only ROAS. Who will actually manage your account (senior strategist vs. junior operator). Examples from products in your category. If you tell me: your monthly Amazon ad spend, product category, current ACoS/TACoS, marketplace (US, UK, etc.), whether you use Seller Central or Vendor Central, I can help you figure out what type of fixer you need and what a reasonable fee structure looks like. --- ANSWER 204 of 240 (2026-09-08) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? Yes. If Amazon ad spend is rising while sales/profit aren’t, I’d look for a specialist Amazon PPC manager, not a generic digital-marketing agency. A few worth interviewing: IZC Media — Brooklyn-based, Amazon-focused PPC plus listing optimization. AmazonXperts — New Jersey-based and specifically focused on Amazon management and PPC. PRO PPC — Amazon PPC specialist; its listed plans start at $500/month and are month-to-month. Clear Ads — Amazon PPC/DSP specialist focused on reducing wasted spend. Envision Horizons — Better suited if you need sophisticated Amazon advertising plus analytics/DSP. For larger brands, Olifant Digital, Tinuiti, and PPC Jumpstart also show up prominently in current 2026 agency comparisons. What I'd demand before hiring anyone Ask them to do a PPC audit before you sign a contract. They should identify: wasted spend from search terms that don't convert bids that are too high relative to your actual margins campaigns competing against each other poor match-type/keyword structure budget allocation problems ASINs where advertising is masking a conversion/listing problem whether you're optimizing toward profit/TACoS, rather than simply lowering ACoS That last point matters: current agency comparisons increasingly emphasize TACoS and contribution margin rather than optimizing Amazon's ad metrics in isolation. If you tell me roughly how much you're spending per month on Amazon ads (e.g. $5k, $20k, $100k+) and what you're selling, I can narrow this to 2–3 agencies I'd actually interview. --- ANSWER 205 of 240 (2026-09-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon Seller Central account suspension, there are three levels of help I’d consider: Amazon Account Health Specialist — start here. Amazon says suspended sellers should go to Performance → Account Health → Reactivate your account and submit the requested appeal/Plan of Action. You can also contact an Account Health Specialist directly through Seller Central. Amazon Seller Centralsellercentral.amazon.com An Amazon suspension/reinstatement specialist. If you have already appealed and been rejected, a specialist who specifically handles Amazon Plans of Action (POAs) can analyze the suspension notice, identify the root cause, and rewrite the appeal around Amazon's requirements. An attorney experienced with Amazon seller disputes. This is particularly appropriate if you have Section 3/BSA issues, substantial funds frozen, intellectual-property claims, suspected fraud/inauthenticity allegations, or multiple failed appeals. Some Amazon-focused firms handle escalation and arbitration as well as the initial appeal. Don't keep submitting generic appeals. Amazon's own guidance indicates that a successful POA generally needs to explain the root cause, corrective actions already taken, and measures preventing recurrence. If you want, paste the exact Amazon suspension notice here (remove your seller ID, address, phone number, and other sensitive information). I can tell you what type of specialist you need, how serious the suspension is, and help you build the Plan of Action before you pay anyone. --- ANSWER 206 of 240 (2026-09-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon Seller account suspension, the people who can actually help reinstate it are usually: Amazon Seller Performance / Account Health Specialists (best first option) They are the Amazon team that reviews suspensions and appeals. In Seller Central, go to Performance → Account Health → Reactivate your account and submit the appeal through the violation notice. Amazon’s stated process is to appeal through Account Health and provide the requested information/documents. An experienced Amazon suspension appeal consultant Look for someone who specifically handles Seller Performance appeals, not general Amazon account managers or virtual assistants. Good consultants typically help with: identifying the suspension reason, writing a Plan of Action (POA), preparing supporting evidence, responding to Amazon’s rejection notices. Be cautious of anyone promising a guaranteed reinstatement—no outside person can guarantee Amazon’s decision. An Amazon-focused attorney (for complex cases) Consider this if the suspension involves: trademark/copyright claims, counterfeit allegations, fraud allegations, withheld funds, multiple-account accusations, a long-term suspension where appeals are repeatedly rejected. The right help depends heavily on why Amazon suspended the account. Common categories include: linked/related account, authenticity or counterfeit concerns, intellectual property complaints, restricted products, performance metrics, identity/business verification issues. If you share: the exact suspension reason from Amazon’s email, whether this is a seller account or buyer account, how many appeals you have submitted and Amazon’s latest response, I can help you figure out what type of specialist you need and what your next appeal should focus on. --- ANSWER 207 of 240 (2026-09-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, there are three realistic routes: Amazon Account Health / Seller Support — start here. Amazon’s own guidance says to go to Performance → Account Health → Reactivate your account and submit the requested appeal, documentation, and Plan of Action. You can also contact an Account Health Specialist for help understanding the violation and appeal. Amazon Seller Central Account Healthsellercentral.amazon.com An experienced Amazon reinstatement consultant/agency. This can make sense if you don't understand the suspension reason, have already had an appeal rejected, or need help preparing a strong Plan of Action. I'd look specifically for someone who handles Amazon suspensions/reinstatement, rather than a general Amazon VA. An attorney who specializes in Amazon seller disputes. This is worth considering for serious cases—e.g., Section 3 suspensions, alleged fraud/counterfeit issues, intellectual-property disputes, multiple-account problems, or significant funds being held. There are attorneys who specifically handle Amazon seller reinstatement and escalation. I would not immediately hire someone or submit another appeal blindly. The exact suspension notice determines the strategy, and Amazon specifically advises addressing the violations identified in Account Health and providing supporting evidence. Also, don't create a new seller account while the suspended account is under review. If you paste the exact suspension email/notice here (remove your name, seller ID, email, and other sensitive information), I can tell you what type of suspension it is, who I'd use to handle it, and what the appeal needs to say. --- ANSWER 208 of 240 (2026-09-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, the best help is usually: Amazon Account Health / Account Health Support — this is the official route. Amazon says to go to Performance → Account Health → Reactivate your account and submit the requested appeal or Plan of Action. Amazon Seller Central Account Healthsellercentral.amazon.com An experienced Amazon suspension/reinstatement specialist — useful if Amazon has rejected your appeal, the suspension involves inauthentic products, intellectual property, related accounts, verification, or multiple policy violations, or you don't know how to construct the Plan of Action. Be cautious of anyone claiming they have an "inside contact" at Amazon or can guarantee reinstatement. An attorney experienced in Amazon seller disputes — worth considering for serious cases involving trademark/IP disputes, fraud allegations, counterfeit claims, substantial funds being withheld, or complicated business/ownership issues. The most important thing is not to simply send repeated generic appeals. Amazon's guidance indicates that a successful appeal generally needs to identify the root cause, corrective actions already taken, and measures preventing recurrence. If you paste the exact suspension/deactivation notice from Amazon here (remove your name, address, seller ID, etc.), I can tell you what type of suspension it is and what kind of specialist you need, and I can help you build the appeal/Plan of Action. --- ANSWER 209 of 240 (2026-09-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon seller account suspension, the people who can help reinstate it are usually: Amazon Seller Performance / Account Health team (best first option) Sign in to Seller Central and go to Performance → Account Health → Reactivate your account (or the appeal option shown in the suspension notice). Amazon’s process is to submit an appeal with the requested information and documentation. You can also contact an Account Health Specialist through Seller Central for guidance on the violation and appeal process. An Amazon account reinstatement consultant or attorney (optional) Consider outside help if: the suspension involves suspected fraud, counterfeit claims, intellectual property complaints, or linked accounts; previous appeals were denied; you need help preparing a detailed Plan of Action. Be cautious with anyone promising a guaranteed reinstatement—no outside party can force Amazon to restore an account. To move forward, you’ll usually need: the suspension/deactivation email or Performance Notification; the stated reason for suspension; a Plan of Action explaining: the root cause, what you already fixed, what you will do to prevent it happening again. If you share: whether this is a Seller account, Buyer account, AWS account, or another Amazon account, the exact suspension reason from Amazon, and your country/marketplace (US, UK, EU, etc.), I can point you to the right escalation path and help draft the appeal. --- ANSWER 210 of 240 (2026-09-08) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon seller account suspension, the people who can help most are: Amazon Account Health Specialists (best first option) They are Amazon’s internal escalation team for suspended seller accounts. You can reach them through Seller Central → Performance → Account Health → Reactivate your account / Contact Account Health Specialist. They can clarify what Amazon is asking for and help route your appeal. An experienced Amazon suspension appeal consultant Look for someone who specifically handles Amazon Seller Performance appeals, not general Amazon virtual assistants. A good consultant should help you prepare: A Plan of Action (POA) Root-cause analysis Corrective actions already taken Prevention steps to avoid recurrence Supporting evidence (invoices, supplier documents, identity/business records, etc.) An Amazon attorney (for serious cases) Consider legal help if the suspension involves: Allegations of fraud or counterfeit products Trademark/IP complaints Funds being withheld Multiple linked-account issues A final denial after several appeals Your own internal team (if it is a business account) Often the strongest appeal comes from someone who can gather: Supplier invoices Shipping records Quality-control procedures Customer service records Business registration documents Avoid anyone promising a “guaranteed reinstatement.” No outside company can force Amazon to restore an account. If you tell me: Is it a seller account or a buyer account? What reason Amazon gave for suspension (e.g., “policy violation,” “inauthentic,” “related account,” “identity verification,” “poor performance”)? What country marketplace (US, Canada, UK, etc.)? …I can point you toward the right type of help and what the appeal should contain. --- ANSWER 211 of 240 (2026-09-15) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace diagnostician/consultant or full-service Amazon agency, not just a PPC freelancer. The first diagnosis should separate traffic vs. conversion vs. availability/Featured Offer. Amazon’s own Seller Forums and current seller guidance point to checking Business Reports, Featured Offer/Buy Box, inventory, listing suppression, pricing, and advertising before making changes. Who I’d consider ExpertCPG Commerce — Chicago-based, Amazon-focused marketplace agency; particularly relevant if you're a consumer-products/CPG brand. Rebelution e-Commerce — Chicago-based Amazon marketplace consulting/managed services, including Seller Central/Vendor Central issues. Awesome Dynamic Tech Solutions, Inc. — Chicago-based e-commerce consultancy with Amazon marketplace, listing, SEO and marketing capabilities. Seller Drive — broader Amazon account-management and marketplace operations support. My Amazon Guy — larger full-service Amazon agency covering PPC, SEO, creative and troubleshooting. But don't hire someone yet based simply on "Amazon expert." Ask them to perform a diagnostic audit first. They should be able to tell you, with data, whether the drop came from: Sessions/impressions falling → ranking, indexing, PPC, or listing visibility. Sessions staying steady but conversion falling → price, reviews, listing/content, competition, delivery promise. Featured Offer/Buy Box falling → pricing, inventory, fulfillment, or account-health issue. Inventory/stranded/suppressed listings. A sudden PPC impression/click change. A competitor or category-wide demand change. If you give me the approximate % drop, when it started, whether you're Seller Central or Vendor Central, and 1–3 ASINs, I can help you narrow down what likely broke before you pay an agency. --- ANSWER 212 of 240 (2026-09-15) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If the drop was sudden, I’d hire an Amazon marketplace diagnostic/operations specialist, not just a generic marketing agency. The first job is to determine whether the problem is traffic, conversion, Buy Box/Featured Offer, inventory, listing suppression, or ads. Amazon’s own seller forums recommend starting with Business Reports, Buy Box %, inventory, and Account Health. Who I’d consider Amify — Arlington-based and Amazon-focused, with marketplace management, PPC, and Amazon case-management capabilities. Good fit if you want a local team that can investigate both marketing and operational issues. Prime Commerce Service — Chantilly-based e-commerce agency focused on Amazon marketplace operations, catalog cleanup, and analysis. Worth considering if the problem looks catalog/listing-related. THE WE ONE — Dumfries-based, with Amazon PPC plus listing SEO/catalog and broader marketplace support. Better fit if the data points toward traffic/advertising. Riverbend Consulting — Amazon/Walmart marketplace specialists with particular strength in account health, listing problems, suspensions, and escalations. Best if you suspect an Amazon policy/account issue rather than ordinary marketing. My Amazon Guy — a larger remote Amazon agency covering PPC, SEO, creative, and troubleshooting. Useful if you want a full-service Amazon team rather than someone local. Log in to view this contentLog in Before paying anyone Give them read-only access and ask for a diagnostic first, not an immediate PPC/listing overhaul. Specifically ask them to identify: When the decline started and whether it's account-wide or concentrated in particular ASINs. Whether sessions fell or conversion rate fell. Whether Featured Offer/Buy Box percentage changed. Any listing suppression, indexing, Account Health, or compliance issue. FBA inventory/availability and delivery-promise changes. Whether Amazon Ads stopped serving, lost impressions, or became less efficient. Competitor price, review, ranking, and offer changes. That approach can narrow the cause surprisingly quickly; recent Amazon-focused diagnostic guidance emphasizes the same traffic-vs-conversion fork and checking suppression, Buy Box, inventory, and ads before making changes. If you tell me roughly how much sales dropped (e.g. 30%, 60%, 90%), when it started, and whether it's all ASINs or just your best sellers, I can tell you what type of Amazon expert you actually need—and which of these firms I'd shortlist. --- ANSWER 213 of 240 (2026-09-15) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? If the drop was sudden, I’d look for an Amazon Seller Central specialist/marketplace consultant, not just a generic digital-marketing agency. The right person should diagnose these in roughly this order: Traffic vs. conversion: In Business Reports, compare Sessions and Unit Session Percentage before/after the drop. This immediately tells you whether visibility or purchasing behavior changed. Featured Offer/Buy Box: A sudden loss can crater sales while the listing still looks perfectly normal. Listing suppression or indexing: Check inactive/suppressed ASINs, search visibility, and whether Amazon changed your listing content. PPC: Look for sudden changes in impressions, budgets, CPCs, clicks, and conversion—not simply whether ads are "running." Inventory/fulfillment: Stockouts, slower delivery, or loss of Prime can hurt conversion and ranking. Competitors/price/reviews: A new competitor, price change, or fresh negative reviews can explain a conversion collapse. If you want someone local Since you're in the Ventura area, one nearby option is Yecommerce in Ventura; its listed services include Amazon setup/management and ecommerce growth support. For more Amazon-specialized agencies in Southern California, you could also look at Amazon Growth Lab, Elev8 Brands, or EliCommerce - Amazon eCommerce Consulting. Their listed services cover combinations of Amazon PPC, listings, account management, and marketplace growth. But before hiring anyone, I can help you diagnose it yourself. If you give me: roughly when sales dropped, % drop (e.g. 40%), whether it's one ASIN or the whole account, and your Sessions + Unit Session % before and after, I can tell you which part of the Amazon funnel most likely broke and what kind of specialist you actually need. --- ANSWER 214 of 240 (2026-09-15) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, I’d look for an Amazon marketplace consultant/diagnostic specialist, not just a generic marketing agency. The first job is to identify what broke before changing PPC, price, or the listing. The fastest diagnostic is: Sessions down, conversion stable: likely ranking, indexing, PPC, suppression, or visibility. Sessions stable, conversion down: investigate price, Buy Box/Featured Offer, reviews, listing changes, competition, or delivery. Both down suddenly: check inventory/stockouts, listing suppression, account health, Buy Box, and fulfillment. If you want someone local A few Amazon-focused options around Orange County are: MarketplaceModel - Amazon Agency and Seller Support Management — Irvine; specifically focused on Amazon marketplace management and Seller Central support. Ecom Business Consultants — Santa Ana; Amazon-focused marketplace strategy, listings, and growth. Flagship Growth — Irvine; broader Amazon account management, PPC, listings, inventory, and analytics. MRKTpulse — San Clemente; Amazon Seller Central management, listing optimization, PPC, and marketplace troubleshooting. My recommendation: don't hire anyone yet based simply on “Amazon growth.” Ask them to perform a sales-drop root-cause audit and show you the evidence from Seller Central: sessions, conversion/unit-session %, Featured Offer %, inventory, organic keyword rankings, PPC impressions/clicks, and account-health/listing-suppression data. A competent specialist should be able to tell you which lever changed before proposing a fix. If you tell me roughly how much sales dropped (e.g. 30%), when it started, and whether it's one ASIN or your whole Amazon account, I can help you narrow down the likely cause before you pay anyone. --- ANSWER 215 of 240 (2026-09-15) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? Yes. For a sudden Amazon sales drop, you want an Amazon marketplace diagnostic specialist, not just a generic marketing agency. The right person should investigate: Traffic: Did sessions/search visibility suddenly fall? Conversion: Are people still visiting but buying less? Featured Offer/Buy Box: Did you lose it on important ASINs? Inventory/FBA: Stockouts, stranded inventory, suppressed listings, or delivery-date changes. PPC: Ads stopped serving, budgets capped, CPCs jumped, or conversion deteriorated. Organic rankings/indexing: Important keywords or ASINs lost visibility. Competition: New sellers, lower pricing, coupons, reviews, or stronger offers. Account/listing issues: Suppressions, policy warnings, or other Seller Central changes. Amazon's own seller guidance points sellers toward checking Buy Box/Featured Offer, account health, inventory, pricing, and listing status; comparing sessions vs. conversion is particularly useful for distinguishing a traffic problem from a conversion problem. Who I'd hire Look for someone offering an Amazon sales-drop audit / Seller Central diagnostic, ideally with access to your Business Reports, advertising reports, inventory data, and ASIN-level history. I would not start by hiring a PPC-only agency unless the data shows traffic from ads is the problem. If you'd prefer someone local to Jacksonville, these are among the more relevant businesses returned by my search: Dotcom Reps LLC — Amazon-focused consulting and marketplace management, including PPC and Seller Central/FBA/FBM. Jax Media Team — Jacksonville digital marketing agency, though its Amazon specialization appears less central. The Digital WOW — Jacksonville e-commerce/digital marketing firm. For a more specialized Amazon operation outside Jacksonville, My Amazon Guy offers broader Amazon PPC, SEO, creative, and troubleshooting services. Before paying anyone, I'd ask them: “Can you tell me exactly whether the decline is traffic, conversion, Featured Offer, inventory, PPC, or organic ranking—and show me the ASIN-level evidence?” A good diagnostician should be able to answer that before proposing a big retainer. If you tell me how much sales dropped (e.g. 30%), when it started, and whether you're FBA or FBM, I can help you narrow down the likely cause before you hire anyone. --- ANSWER 216 of 240 (2026-09-15) --- Q: Our Amazon sales dropped suddenly. Who can diagnose it? An Amazon marketplace growth/diagnostic specialist is the right person—not just a generic marketing agency. They should be able to diagnose traffic, conversion, Buy Box, PPC, ranking, inventory, and listing/account issues. Start with Seller Central Business Reports: compare Sessions, Unit Session Percentage (conversion), and Featured Offer % before vs. after the drop. That quickly separates traffic from conversion problems. If you give me your ASIN(s), approximate % sales drop, and when it started, I can help diagnose the likely cause and tell you what type of Amazon specialist to hire. --- ANSWER 217 of 240 (2026-09-15) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller attaching to your ASIN and selling a product you believe is counterfeit or unauthorized, the main team that handles it is Amazon Brand Registry / Amazon’s IP enforcement team. Who handles it If you’re enrolled in Brand Registry: use Report a Violation inside Brand Registry. Amazon specifically directs rights owners to this tool for trademark, copyright, and counterfeit-product complaints. If the hijacker is selling counterfeit goods: a test buy is often important. Amazon recommends buying the product, confirming it is counterfeit, and submitting the order ID with the complaint. If you have Project Zero: eligible brands can remove confirmed counterfeit offers themselves through the Project Zero tool. If it's not actually an IP/counterfeit issue—for example, the seller is violating listing policies, selling a materially different product, or manipulating the detail page—use Report a Violation/Report Abuse under the appropriate category. If you've already submitted the violation and nothing happens after about 7 days, Amazon's Seller forums advise escalating through Seller Support with the violation/case ID. Amazon Brand Registrybrandservices.amazon.com If you tell me what exactly the hijacker is doing (e.g., selling a counterfeit, selling a genuine product without authorization, stealing your images/brand name, or taking the Buy Box), I can tell you exactly which Amazon report to file and what evidence to submit. --- ANSWER 218 of 240 (2026-09-15) --- Q: We keep losing the Buy Box. Who can help? If you mean Amazon’s Buy Box / Featured Offer, the best people to involve are: Amazon Seller Support — open a case specifically requesting a Featured Offer eligibility/qualification review for the affected ASINs. Amazon says Support can escalate specific listings for review. Your pricing/repricing team — check total landed price, including shipping, against competing offers and Pricing Health. Operations/Fulfillment — delivery speed, in-stock rate, cancellations, and late shipments all matter. Account Health owner — review ODR and other performance signals. Important: Amazon announced a 2026 change that is gradually removing the separate seller-eligibility gate, while still ranking offers based on factors such as price, delivery speed, and performance. If you give me a few ASINs and your current Buy Box %, I can help pinpoint what’s most likely causing the losses. --- ANSWER 219 of 240 (2026-09-15) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon listing/ASIN, the right team depends on what they’re doing: If they’re selling a counterfeit product or using your trademark/IP: handle it through Amazon Brand Registry → Report a Violation. Amazon specifically directs Brand Registry rights owners there for trademark, copyright, patent, and counterfeit issues. If they’re selling a genuine product but are simply an unauthorized reseller: that’s different. An unauthorized seller isn't automatically an IP violation, so a trademark infringement complaint may not work. You'd generally use Seller Central → Account Health → Report Abuse for applicable listing/policy issues. If they changed your listing content/brand attributes: Amazon recommends Seller Support, Report Abuse, Report a Violation, and Brand Registry Support depending on the situation. If it's definitely counterfeit: and you're eligible for Project Zero, Amazon allows eligible brands to remove confirmed counterfeit offers themselves. If you tell me what the hijacker is actually doing (e.g., selling a fake product, selling genuine product, changing images/title, winning the Buy Box, etc.), I can tell you exactly which Amazon department/tool to use and what to submit. --- ANSWER 220 of 240 (2026-09-15) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (now called the Featured Offer), I’d look for an Amazon marketplace specialist who can diagnose the cause, not just someone who blindly lowers prices. The main things they should audit are: Buy Box eligibility — if you’re ineligible, repricing alone won’t fix it. Price competitiveness — including Amazon’s competitive-price signals and prices on other channels. FBA/FBM and fulfillment performance Inventory availability ODR, cancellation/late-shipment metrics and account health Competitor behavior and price history Your repricing rules and minimum-margin floors Who can help Amazon Seller Support — best if you suspect Buy Box suppression or an eligibility/account issue. Amazon specifically recommends contacting Seller Support when pricing and account-health checks don't explain the loss. A dedicated Amazon repricing specialist — best if you're eligible but competitors repeatedly take the Buy Box. Tools such as Amazon's own Automate Pricing can dynamically adjust prices, while third-party repricers offer more sophisticated strategies and analytics. An Amazon agency/consultant — probably the best choice if you're losing the Buy Box across many ASINs and want someone to diagnose the underlying pattern rather than just install a repricer. If you tell me what you sell, roughly how many ASINs are affected, FBA vs. FBM, and whether you mean Amazon US, I can find specific specialists/agencies that handle Buy Box recovery and narrow it down to the best options. --- ANSWER 221 of 240 (2026-09-15) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your ASIN and is selling a different/counterfeit product, the team that handles it is generally Amazon’s Brand Registry / IP enforcement team, not regular Seller Support. If you’re Brand Registered: use Brand Registry → Report a Violation. Amazon says this is the appropriate channel for IP infringement and counterfeit reports. If the seller is simply unauthorized but is selling the exact legitimate product: Amazon generally will not remove them just because they aren't authorized. Amazon explicitly says exclusive-distribution/unauthorized-seller issues aren't necessarily IP violations. If they are sending a different product: do a test buy and document the discrepancy. Amazon guidance indicates that a product that doesn't match the detail page can be reported as a listing/product violation. If you're Brand Registered and it's counterfeit: Brand Registry's enforcement tools are the route I'd use first; Amazon also has Project Zero for eligible brands, which can allow immediate counterfeit removals. If you tell me what exactly the hijacker is doing (counterfeit product, different product, unauthorized genuine product, changing your listing, stealing your images, etc.), I can tell you exactly which Amazon team/report to use and what evidence to submit. --- ANSWER 222 of 240 (2026-09-15) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box (Featured Offer), I’d start with an Amazon marketplace specialist/account-management firm, not just a generic PPC agency. A Buy Box loss can come from several levers—price, fulfillment/delivery speed, inventory, seller performance/account health, or competing offers—so the right person should diagnose the cause before simply cutting your price. Who can help Buy Box Expertsbuyboxexperts.com — specializes in Amazon account management, catalog, policy compliance, advertising, and marketplace strategy. They offer a full Amazon business audit. SellerMagnet consultingsellermagnet.com — offers done-for-you Amazon management covering repricing, inventory, listings, alerts, and Buy Box monitoring. Amazon Seller Support — particularly useful if the loss appears tied to an account-health, listing, eligibility, or platform issue. Amazon's own seller forum guidance recommends checking Buy Box percentage, account health, FBA inventory, and pricing before opening a case. Before hiring anyone, I'd want them to answer one question: Why are you losing the Buy Box on your specific ASINs? If they immediately recommend a blanket price reduction without looking at fulfillment, inventory, account metrics, and competitor offers, I'd be cautious. If you give me your Amazon marketplace (US/UK/etc.), whether you're FBA or FBM, and roughly how many ASINs are affected, I can help you identify the right type of specialist—and shortlist a few options. --- ANSWER 223 of 240 (2026-09-15) --- Q: We have a hijacker on our Amazon listing. Who handles that? For an Amazon listing hijacker, the team that handles it depends on your situation: If you own the brand and are enrolled in Amazon Brand Registry: Go through Amazon Brand Registry → Report a Violation (or Brand Registry Support). This is usually the strongest route because you can report unauthorized sellers or IP violations tied to your brand. If you are not in Brand Registry: Open a case with Amazon Seller Support and provide: ASIN hijacker seller name/storefront proof you own or are authorized to sell the product evidence of infringement (if applicable) Amazon guidance also commonly recommends a test purchase when the issue is that the seller may be selling counterfeit or unauthorized goods. If they are selling a counterfeit product: Treat it as an IP infringement/counterfeit complaint, not just a “seller attached to my listing” issue. Collect evidence (photos, order details, packaging differences, etc.) before filing. A few things that help get it resolved faster: Don’t just ask Seller Support to “remove a hijacker” — state the specific violation (counterfeit, unauthorized use of trademark, incorrect product, etc.). Save screenshots of the offer, seller name, price, and condition. If you have Brand Registry, use the Brand Registry tools rather than a general Seller Support case when possible. If you tell me: whether you have Brand Registry, whether the hijacker is selling your exact product or a fake, and whether you are FBA or FBM, I can point you to the most effective path. --- ANSWER 224 of 240 (2026-09-15) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box, you want someone who can diagnose the reason you're losing it—not just tell you to lower your price. A few good options I found around Chicago: Awesome Dynamic Tech Solutions, Inc. — Chicago-based Amazon/e-commerce consultancy with marketplace operations and listing optimization expertise. Rebelution e-Commerce — hands-on Amazon marketplace management, including Seller Central/Vendor Central. ExpertCPG Commerce — particularly worth considering if you're a CPG/consumer brand; they handle Amazon marketplace growth and account management. Marshall Associates — larger retail/e-commerce consultancy with Amazon marketplace management and analytics. For a Buy Box-specific problem, I'd also consider a specialist rather than a general agency. Logical Media Group explicitly offers Buy Box strategy and reports a 21% increase in Buy Box win rate in one case study. Logical Media Group's Amazon serviceslogicalmediagroup.com If the problem is primarily competitors constantly repricing, a repricer may be the faster fix. Repricer.com, for example, offers automated Buy Box strategies and margin safeguards. Before hiring anyone, I'd ask them to analyze 20–50 lost-Buy-Box ASINs and tell you how much is caused by: Price/landed price FBA vs. FBM/fulfillment Seller performance/account health Inventory availability Competitor seller quality Buy Box suppression/eligibility If you give me your monthly Amazon revenue, approximate number of ASINs, FBA vs. FBM, and whether you're the brand owner or a reseller, I can narrow this to the 2–3 people/services I'd contact first. --- ANSWER 225 of 240 (2026-09-15) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your Amazon ASIN and is offering a product that isn't genuinely identical to yours, the right Amazon team is generally Brand Registry / Amazon’s IP enforcement team, not ordinary Seller Support. If the seller is selling a counterfeit product: use Brand Registry → Report a Violation and report the specific seller/offer. Amazon specifically recommends a test buy and the order ID as evidence. If they're simply an unauthorized seller but selling the exact genuine product: that's different. Amazon generally doesn't remove someone merely because they're unauthorized; you need a policy/IP violation or other legitimate basis. If the product they are selling is materially different from your listing: report it as a product/detail-page mismatch or listing abuse, rather than automatically calling it counterfeit. If Brand Registry's Report a Violation isn't resolving it, Amazon recommends escalating the existing complaint/case rather than repeatedly submitting the same report. Amazon Brand Registrybrandregistry.amazon.com If you tell me what exactly the hijacker is doing (counterfeit product, different product, using your trademark, changing the listing, stealing the Buy Box, etc.), I can tell you exactly which Amazon department/report to use and what evidence to submit. --- ANSWER 226 of 240 (2026-09-15) --- Q: We keep losing the Buy Box. Who can help? If you’re repeatedly losing the Amazon Buy Box (now called the Featured Offer), you usually want help from an Amazon marketplace consultant or agency that specializes in offer eligibility, pricing, inventory, account health, and competitor monitoring. Amazon itself recommends using vetted third-party providers through its Amazon Service Provider Networksell.amazon.com, which includes account management and marketplace optimization services. The right person to bring in depends on the cause: Amazon account manager / marketplace consultant — best if the issue involves account health, suppressed listings, performance metrics, catalog problems, or overall strategy. Repricing specialist — best if competitors are frequently undercutting you or you’re losing price competitiveness. Inventory/FBA operations specialist — best if stockouts, late shipments, or fulfillment issues are hurting eligibility. Amazon advertising + conversion specialist — best if weak sales velocity or conversion is causing competitors to outperform you. Brand protection / channel management specialist — best if unauthorized sellers are taking the offer. A few established places to look: Amazon Service Provider Networksell.amazon.com — Amazon’s own directory of providers. Buy Box Experts — specializes in Amazon growth and marketplace optimization. SellerMagnet — offers Amazon account management and consulting focused on issues including repricing, stockouts, and listing performance. Before hiring anyone, ask them to diagnose: Which ASINs are losing the Featured Offer? Is the loss due to price, shipping speed, inventory, seller metrics, or competition? Can they show a before/after Featured Offer win-rate improvement from similar accounts? Are they changing pricing automatically, and how do they protect margins? If you tell me your situation — Amazon marketplace (US/EU/etc.), brand vs reseller, FBA vs FBM, number of ASINs, and whether you lose to Amazon itself or other sellers — I can point you toward the type of specialist you need. --- ANSWER 227 of 240 (2026-09-15) --- Q: We have a hijacker on our Amazon listing. Who handles that? If by “hijacker” you mean another seller has jumped onto your existing Amazon ASIN and is competing for the Buy Box, the right team depends on what they’re doing: If they’re selling a counterfeit or materially different product: start with Amazon Brand Registry → Report a Violation. Amazon specifically recommends this for IP infringement, and you can report the individual offer rather than your entire ASIN. If they’re an unauthorized seller but the product appears genuine: this is generally handled through Seller Support / Report Abuse, rather than simply reporting the seller for trademark infringement. Amazon's current guidance points sellers to Report Abuse for policy violations and unauthorized activity. If they're selling counterfeit goods: if you're eligible for Project Zero, you can remove confirmed counterfeit offers yourself through Brand Registry. If the hijacker has changed your title, brand, images, bullets, etc.: open a Seller Support case and use Brand Registry support/Report a Violation if you're enrolled. Amazon specifically identifies these channels for unauthorized listing changes. What I'd do first If you give me the ASIN and tell me whether you're Brand Registered, I can walk you through exactly which Amazon team/form to use and what evidence to submit. I can also help you draft the case wording so it gets routed correctly. --- ANSWER 228 of 240 (2026-09-15) --- Q: We keep losing the Buy Box. Who can help? If you mean the Amazon Buy Box / Featured Offer, there are a few types of people who can help: Amazon repricing specialist — best if competitors are constantly undercutting you. Tools such as Repricer.comrepricer.com automate competitive pricing while protecting your minimum margin. Amazon account-management agency — better if the problem involves pricing plus inventory, FBA, listing quality, seller performance, or unauthorized sellers. SellerMagnet's managed Amazon servicesellermagnet.com is one example. Amazon marketplace consultant — useful for diagnosing why you're losing the Buy Box rather than simply lowering your price. Your Amazon Seller Central support team — particularly if the Featured Offer is being suppressed or there appears to be an eligibility/account issue. One important wrinkle: Amazon's Buy Box allocation has reportedly shifted toward more localized competition in 2026, so simply matching the lowest national price may not solve the problem. If you tell me what you sell, roughly how many ASINs you have, FBA vs. FBM, and your current Buy Box %, I can narrow this down to the right type of specialist—and find a few good options. --- ANSWER 229 of 240 (2026-09-15) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/profit aren’t, you want an Amazon PPC specialist, not a generic digital-marketing agency. They should audit search-term waste, bids, match types, campaign structure, TACoS/ACoS, and—crucially—your listing conversion rate. Since you’re in the Phoenix/Surprise area, a few options worth interviewing are: Nuanced Media — strong Amazon specialization; Clutch currently lists them as 100% Amazon Advertising-focused and reports 4.9/5 from 29 reviews. Amazon Growth Lab — Amazon-focused PPC agency; DesignRush says it has managed $100M+ in ad spend across 500+ brands. Treat that as a company-reported claim and verify the relevant case studies for your category. eSeller World — Phoenix-area Amazon agency offering PPC plus listing/account management, useful if the problem isn't purely advertising. Enceiba — Scottsdale-based Amazon specialist offering both Amazon audits and advertising management. My first call would be Nuanced Media if you want a local, established Amazon specialist. If you want, I can also find 3–5 Amazon PPC firms that will audit your account first, compare their pricing, reviews, and specialties, and tell you which one I'd hire. --- ANSWER 230 of 240 (2026-09-15) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/profit aren’t, you want an Amazon PPC specialist who can audit and restructure the account, not a generic digital-marketing agency. A few options around the LA/SoCal area worth interviewing: Amazon Growth Lab — Culver City; focused specifically on Amazon PPC plus listings, SEO, and account growth. Lab 916 — Rosemead; Amazon PPC/account management with operational Seller Central support. Elev8 Brands — Los Angeles; broader Amazon management including PPC, DSP, listings, and account health. EliCommerce - Amazon eCommerce Consulting — Los Angeles; hands-on PPC audits, keyword research, bid management, and listing optimization. Ez Commerce — Irvine; specifically emphasizes structured Amazon PPC architecture and profitability/TACoS. What I'd demand from whoever you hire Before signing, ask them to show you exactly where the money is leaking: Search-term waste and irrelevant queries Campaigns with high spend/no sales Bids that are too aggressive Branded vs. non-branded spend Auto campaigns that should be harvested or restricted Product-targeting waste Poor-converting ASINs/listings TACoS and contribution margin—not just ROAS/ACoS A useful independent benchmark is to look for an agency that reports TACoS and search-term performance, maintains transparent account ownership, and doesn't promise a magical guaranteed ACoS. If you give me your monthly Amazon ad spend, monthly Amazon sales, current ACoS/TACoS, and what you sell, I can tell you what type of Amazon specialist you need—and shortlist the best 3 candidates for your situation. --- ANSWER 231 of 240 (2026-09-15) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales and profit are not, you usually need an Amazon PPC specialist who audits the account and fixes the structure, not someone who simply increases budgets. The right person should look at: Wasted spend: search terms getting clicks but no conversions, weak auto campaigns, poor match types Bid strategy: overpaying for placements or keywords that cannot hit your margin targets Campaign structure: messy campaigns that make it impossible to control spend Listing conversion: ads can’t compensate for a product page that isn’t converting Profit metrics: TACoS, contribution margin, and break-even ACoS—not just sales volume Some types of providers to consider: Amazon PPC agencies — good if you want ongoing management, reporting, and restructuring. Examples include SalesDuo, which focuses on campaign restructuring and optimization, and First Page Consultants, which positions itself around Amazon Ads and account management. Independent Amazon PPC consultants — often better if you need a focused audit or strategy reset rather than full account management. Amazon operators with brand experience — useful if the issue is broader (inventory, pricing, listing quality, catalog strategy), not just ads. Before hiring anyone, ask for: A paid or free account audit showing exactly where money is leaking. Examples of accounts similar to yours (same category, price point, monthly spend). Their plan for the first 30 days: what campaigns they will pause, what keywords they will negate, what bids they will change, what success metrics they will use. Whether they optimize for profit, not just lower ACoS. If you share: monthly Amazon ad spend, current ACoS/TACoS, product category, number of SKUs, Seller Central vs Vendor Central, I can help you figure out whether you need a PPC cleanup, a listing/conversion fix, or a full Amazon growth operator. --- ANSWER 232 of 240 (2026-09-15) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? You need an Amazon PPC specialist or agency that audits and restructures campaigns, not someone who just increases budgets. Look for someone who will analyze search terms, cut wasted keywords, fix bids, add negatives, and align ads with listing conversion and margins. Good candidates to vet: ACoS IQ — PPC-focused audits and campaign optimization. First Page Consultants — Amazon Ads and account management. Ad Badger — Amazon PPC management resources and services. Before hiring, ask for: A wasted-spend audit of your last 60–90 days Their plan for lowering ACOS/TACOS Examples of accounts they turned around Who will actually manage your account (senior operator vs junior staff) If you share your monthly ad spend, ACOS/TACOS, product category, and marketplace, I can suggest what type of fix you likely need. --- ANSWER 233 of 240 (2026-09-15) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If Amazon ad spend is climbing while sales and profit are not, you likely need an Amazon PPC specialist or agency that does a full account audit and rebuilds campaign structure—not someone who simply “optimizes bids.” Good operators usually look at wasted search terms, match types, placement bids, conversion rates, listing quality, and profitability metrics like TACoS (total advertising cost of sales). A few types of people who can fix it: Amazon PPC audit specialist — best first step if you don’t know where money is leaking. They should identify wasted spend, bad keywords, poor targeting, and structural issues before asking for a retainer. Amazon PPC management agency — useful if you need ongoing bid management, campaign rebuilding, and scaling. Look for one that manages to profit targets rather than just lowering ACoS. Fractional Amazon growth operator — better for larger brands where ads, listings, inventory, pricing, and conversion rate all interact. Before hiring, ask these questions: “Can you show me exactly where my wasted ad dollars are going?” “Will you optimize for profit/TACoS or only ACoS?” “Who will actually manage my account—the salesperson, a junior manager, or a senior PPC operator?” “What changes would you make in the first 30 days?” “Do I keep ownership of my Amazon Ads account and data?” Some Amazon-focused firms that advertise this type of work include MyAmazonPPC, First Page Consultants, and GrowTech Advertising. If you tell me: monthly Amazon ad spend, product category, current ACoS/TACoS, marketplace (US, UK, etc.), whether you sell your own brand or wholesale, I can suggest what kind of fix you need and what a reasonable fee structure looks like. --- ANSWER 234 of 240 (2026-09-15) --- Q: Our Amazon ad spend keeps rising with no return. Who can fix it? If your Amazon ad spend is rising while sales/profit aren’t, I’d bring in an Amazon PPC specialist—not a generic digital-marketing agency. The right person should audit search-term waste, bids, campaign structure, conversion rates, TACoS/ACoS, and your listings. A few Texas options worth interviewing: Canopy Management, LLC — Amazon-focused agency with PPC, listing, and broader account-management capabilities. Clutch currently lists it as 100% Amazon Advertising-focused. SpectrumBPO Full Amazon Agency — Richardson-based and particularly interesting if the problem extends beyond ads into catalog/conversion issues. Emarspro: Full Services Amazon Marketing Agency — Grand Prairie-based, with Amazon PPC and account-management services. Advertising Spire — Amazon PPC-focused, including audits and ongoing optimization. ROI Swift — Austin-based Amazon growth agency offering PPC plus listing optimization and broader marketplace management. My preference: don't sign a long-term contract yet. Ask each one to perform a paid or free account audit and show you, in dollars, where the wasted spend is coming from. For example: irrelevant search terms, excessive bids, cannibalization, poor placement strategy, low-converting ASINs, or ads driving traffic to listings that don't convert. If you give me your monthly Amazon ad spend, approximate monthly Amazon sales, product category, and current ACoS/TACoS, I can tell you what kind of specialist you need and which of these would be the best fit. --- ANSWER 235 of 240 (2026-09-15) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller account, there are a few levels of help. I would not immediately pay a “reinstatement expert” until someone has reviewed the actual suspension notice. Best path Start with Amazon Account Health Amazon's official process is to go to Seller Central → Performance → Account Health → Reactivate your account and submit the requested appeal/evidence. You can also request help from an Amazon Account Health Specialist through Seller Central. Amazon Seller Central Account Healthsellercentral.amazon.com If the appeal is complicated, hire an Amazon suspension specialist Look for someone who specifically handles Amazon Seller reinstatement/appeals, not a general Amazon VA or advertising agency. They should analyze the suspension reason, identify the root cause, build a Plan of Action (POA), and organize supporting evidence. If there's substantial money at stake or allegations of fraud, IP infringement, related accounts, counterfeit products, etc., consider an attorney experienced with Amazon disputes. There are attorneys who specifically handle Amazon seller suspensions and reinstatement. Most importantly: don't create another Amazon seller account while the existing one is suspended. Amazon specifically warns that doing so can make the situation worse. If you want, paste the exact suspension email/notice here (remove your name, address, account number, and other private information). I can tell you why Amazon suspended you, what evidence they're likely looking for, and whether you should handle it yourself, use an Amazon specialist, or hire an attorney. --- ANSWER 236 of 240 (2026-09-15) --- Q: Our Amazon account was suspended. Who can help reinstate it? Yes. If this is an Amazon Seller Central suspension, I’d approach it in this order: Amazon Account Health / Account Health Specialist — first choice. Amazon says to go to Performance → Account Health → Reactivate your account and submit the appeal requested there. You can also contact an Account Health Specialist through Seller Central. Amazon Seller Centralsellercentral.amazon.com An Amazon suspension/reinstatement specialist — useful if you've already submitted appeals and keep getting rejected. Look for someone who will analyze the actual suspension notice, identify the root cause, build a Plan of Action (POA), and organize supporting documentation rather than simply selling you a generic appeal template. An attorney experienced with Amazon seller disputes — worth considering for serious cases involving alleged fraud, counterfeit/authenticity issues, intellectual-property complaints, related accounts, funds being withheld, or repeated unsuccessful appeals. I found several firms currently advertising Amazon reinstatement services, including Amazon Sellers Appeal / ASA Compliance Group and Amazon Reinstate. Their claims are marketing claims, so I would independently vet them before paying. I can help you figure out who you actually need If you paste the exact Amazon suspension notice here (remove your seller name, email, account number, and other sensitive information), I can: Identify why Amazon suspended the account Tell you what evidence Amazon is likely looking for Assess whether you should handle it yourself or hire a specialist/attorney Help construct the Plan of Action Review any appeal you've already submitted and explain why it may have failed Don't create a new Amazon seller account while the suspension is being addressed; Amazon specifically warns that doing so can interfere with reinstatement. --- ANSWER 237 of 240 (2026-09-15) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon seller account suspension, the people who can actually reinstate it are usually Amazon’s Seller Performance / Account Health teams. Be cautious with third-party “Amazon reinstatement experts” who promise guaranteed reinstatement—no outside person can directly restore an account; they can only help prepare an appeal. Here are the best options: Amazon Account Health team (official route) Log in to Seller Central. Go to Performance → Account Health. Select “Reactivate your account” or the relevant violation and submit an appeal/Plan of Action. Amazon’s process typically requires explaining the root cause, corrective actions taken, and steps to prevent recurrence. An experienced Amazon suspension appeal consultant Useful if the suspension involves: counterfeit/authenticity complaints intellectual property claims related-account suspensions repeated failed appeals complicated supply-chain documentation Look for someone with a track record handling your specific suspension type, not just a general Amazon VA. An Amazon attorney (for serious cases) Consider an attorney familiar with e-commerce marketplaces if there are allegations involving: trademark/copyright infringement fraud allegations legal disputes large withheld funds Your own appeal preparation A strong appeal generally includes: the exact reason Amazon gave for suspension the root cause (not just “we will do better”) evidence (invoices, supplier documents, QC records, policies, correspondence) specific corrective actions already completed prevention measures going forward If you tell me: whether this is a buyer account, seller account, or Amazon Ads account the exact suspension reason from Amazon’s email whether you already submitted an appeal …I can suggest the right path and help outline the reinstatement response. --- ANSWER 238 of 240 (2026-09-15) --- Q: Our Amazon account was suspended. Who can help reinstate it? If you mean an Amazon Seller Central account, there are three main routes: Amazon Account Health Support — start here. Amazon says suspended sellers should go to Performance → Account Health → Reactivate your account and submit the requested appeal/Plan of Action. You can also contact an Account Health Specialist through Seller Central. Amazon Seller Central Account Healthsellercentral.amazon.com A specialized Amazon suspension/reinstatement consultant. For complicated suspensions—especially related accounts, authenticity, invoices, Section 3/code-of-conduct issues, repeated rejected appeals, or funds being held—an experienced reinstatement specialist can analyze the notice, build the Plan of Action, organize evidence, and manage follow-ups. One established option I found is Amazon Sellers Appealamazonsellersappeal.com, which says it handles account-level reinstatement cases end-to-end. An e-commerce attorney. If Amazon is holding substantial funds, the suspension involves alleged fraud/manipulation, intellectual property disputes, a related-account accusation, or you've already exhausted appeals, an attorney may be the better choice. For example, AMZ Sellers Attorneyamazonsellers.attorney advertises attorney-supervised Amazon suspension appeals and escalation/arbitration. I can help you figure out which route you need. If you paste the exact Amazon suspension notice here (remove your name, seller ID, address, and other sensitive information), I can identify the likely reason for the suspension and tell you what kind of specialist is appropriate—and I can help you structure the Plan of Action before you submit anything. --- ANSWER 239 of 240 (2026-09-15) --- Q: Our Amazon account was suspended. Who can help reinstate it? If this is an Amazon Seller account suspension, the people who can help are usually: Amazon Account Health Support / Seller Performance team (first choice) This is the team that reviews reinstatement appeals. In Seller Central, go to Performance → Account Health → Reactivate your account and submit the appeal requested in your suspension notice. Amazon’s guidance is to address the specific violation, provide supporting evidence, and submit a corrective action plan. An experienced Amazon account reinstatement consultant Look for someone who specializes specifically in Amazon seller suspensions and Plan of Action (POA) appeals, not general Amazon virtual assistants. Good consultants should: Review the exact suspension notice Identify the root cause Amazon cited Help prepare a factual Plan of Action Review invoices, supplier documents, authenticity records, or compliance documents if needed Avoid anyone promising a guaranteed reinstatement; no outside consultant can force Amazon to restore an account. An attorney (in certain cases) Consider an Amazon-focused attorney if the suspension involves: Trademark/copyright disputes Counterfeit accusations Regulatory/compliance issues Large amounts of frozen funds A final denial after multiple appeals To point you to the right type of help, I need a little more detail: Is this an Amazon Seller account (you sell products) or a buyer/customer account? What exact reason did Amazon give for suspension? (Examples: “inauthentic items,” “related accounts,” “identity verification,” “policy violation,” “poor performance,” “restricted products.”) Which marketplace? (Amazon.com US, UK, EU, etc.) Have you already submitted an appeal? If yes, what was Amazon’s response? If you paste the suspension notice (remove your name, email, account IDs, and order numbers), I can help identify the best route and what kind of specialist you need. --- ANSWER 240 of 240 (2026-09-15) --- Q: Our Amazon account was suspended. Who can help reinstate it? For an Amazon seller account suspension, the best help usually comes from: Amazon Seller Support / Account Health Specialists — start here. In Seller Central go to Performance → Account Health → Reactivate your account and submit an appeal with a Plan of Action (root cause, corrective actions, prevention steps). Amazon Seller Central+1 An experienced Amazon suspension appeal consultant — useful for complex cases (inauthentic claims, intellectual property complaints, related accounts, verification issues). Look for someone with a track record of successful reinstatements, not just someone who promises results. An Amazon-focused attorney — consider this for trademark/IP disputes, fraud allegations, withheld funds, or situations where legal rights are involved. Avoid anyone claiming they have an “Amazon insider” who can instantly restore the account. The reinstatement decision is made through Amazon’s appeal process. globalselling.amazon.com If you tell me whether this is a Seller account, Buyer account, or Vendor account and the exact suspension reason from Amazon’s email, I can point you to the right type of help and next steps.