Amazon FBA, Logistics and Claims: What The Shortlist Report Finds ================================================================= Question: Who handles Amazon logistics, reimbursements and vendor claims? Engine: chatgpt Collected: 2026-08-11, 2026-08-18 Answers: 87 Every answer this report was counted from, unedited. --- ANSWER 1 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the primary team is Amazon Seller Support / Selling Partner Support, specifically the FBA support area. Here’s who handles what: FBA shipment discrepancies — Amazon FBA/Seller Support can investigate differences between what you shipped and what Amazon received. The Shipment Reconciliation process is the normal starting point. Amazon Seller Central+1 Missing or lost inventory at an Amazon fulfillment center — FBA support can open/investigate a shipment discrepancy and, when eligible, process the claim/reimbursement. You may need proof of ownership and proof of delivery. Amazon Seller Central Inventory showing incorrectly — For issues such as missing, stranded, reserved, or incorrectly categorized FBA inventory, start with Seller Support → FBA/Inventory. Shipment stuck in “Receiving” or “Checked-in” — This is generally an FBA fulfillment/receiving issue, so Seller Support is the channel to escalate it. Amazon Seller Central You can access support through Amazon Seller Central → Help → Get help and resources. If you're asking because you have a specific FBA shipment problem, give me the situation (e.g. Amazon received 100 units but shows 70, shipment stuck in receiving, inventory disappeared, reimbursement denied), and I can tell you exactly which Amazon team/category to select and what to say in the case. --- ANSWER 2 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several agencies/services that specialize in recovering Amazon FBA reimbursements—typically by auditing your Seller Central data for lost/damaged inventory, inbound discrepancies, fee overcharges, customer-return issues, and other Amazon errors, then filing claims for you. Well-known FBA reimbursement providers ProviderApproachBest suited forGETIDAFull-service audit + claim filing; performance-based feeLarger sellers / hands-off recoverySeller InvestigatorsFBA reimbursement auditing and claimsEstablished FBA sellersRefunds ManagerAutomated auditing + reimbursement recoverySmall–mid-sized sellersTrueOpsReimbursement and Amazon operational recoverySellers wanting broader ops toolingRefund RetrieverAmazon reimbursement auditing/recoverySellers wanting a hybrid automated/manual serviceSeller365Reimbursement plus broader Amazon seller toolsSellers wanting an all-in-one platform GETIDA is one of the more established specialists. It says it continuously audits FBA transactions, handles claim documentation and Amazon case management, and operates on performance-based pricing—you don't pay unless it recovers money. GETIDA+1 What I'd compare before choosing one The headline commission isn't necessarily the most important factor. I'd compare: Percentage of recovered funds — 10%, 15%, 20%, 25%, etc. Whether they audit the full historical period available under Amazon's current reimbursement rules. Types of claims covered — lost inventory, damaged inventory, inbound shortages, fee overcharges, customer returns, removal orders, etc. Who actually files the claims — automated submissions vs. human case specialists. Amazon Terms of Service compliance — particularly important because aggressive/poorly documented claims can create seller-account headaches. Transparency — you should be able to see each claim, amount recovered, and fee charged. Exclusivity — make sure you aren't simultaneously giving multiple agencies access to pursue the same claims. GETIDA currently advertises auditing going back 18 months and says its performance-based pricing starts at 25% of successful recoveries. GETIDA If you're asking because you want to hire an agency, I can also give you a 2026 comparison of the top 5–10 FBA reimbursement agencies, including their fees, minimums, claim coverage, Amazon integration, and which I'd choose at $10k/$50k/$100k+ monthly FBA sales. --- ANSWER 3 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks and compliance penalties, the people who usually fix them are: Amazon vendor compliance consultants / agencies They specialize in disputing invalid deductions and preventing future penalties. Look for experience with Vendor Central, not just Seller Central. They should understand shortage claims, routing guide violations, ASN/EDI errors, labeling issues, carton/pallet compliance, OTIF/on-time delivery penalties, and invoice deductions. SPS Commerce Help Center Supply chain compliance specialists Best for recurring penalties caused by operations: late shipments incorrect carton configurations barcode/label problems packaging violations freight and routing errors SPS Commerce Help Center EDI / Amazon integration experts Useful when penalties come from: ASN failures PO acknowledgment problems incorrect electronic documents catalog/order feed issues Amazon Vendor Central accountants or deduction recovery firms They audit deductions, identify recoverable amounts, prepare dispute documentation, and track claims. Good for vendors with large historical deductions. Your internal operations team (with the right process fixes) Amazon chargebacks are often symptoms of upstream issues: fulfillment, logistics, packaging, or data accuracy. Amazon allows vendors to dispute certain compliance chargebacks, but prevention is usually more effective. SPS Commerce Help Center When choosing someone, ask: “How many Amazon 1P Vendor Central cases have you recovered?” “Do you handle chargeback disputes, or only prevention?” “Can you show examples of recovered deductions?” “Do you work directly in Vendor Central?” “Do you charge a retainer, contingency fee, or per-case fee?” Avoid anyone claiming they have an “inside Amazon contact” who can erase penalties—those claims are a common red flag. Reddit If you tell me whether you are dealing with Vendor Central (sold to Amazon) or Seller Central (selling on Amazon Marketplace), and the type of penalty (shortage, OTIF, prep/packaging, routing, invoice, etc.), I can point you toward the right type of specialist. --- ANSWER 4 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage/receiving claims—where Amazon says it received fewer units than you shipped—there are several firms that specifically handle the audit, dispute, and recovery process. Firms worth looking at FirmWhat they handleModel / positioningRefundProsShortages, chargebacks, co-op deductionsPerformance-based; no upfront cost advertised RefundProsRefund HawkShortage claims, co-op overbilling, pricing disputesDedicated Amazon 1P recovery service Refund HawkVASO GroupShortages, chargebacks, overbilling, ASN/EDI issues, co-opMore comprehensive recovery + root-cause work VASO GroupReimbursement GenieShortages, chargebacks and other Vendor Central deductionsAuditing + dispute/recovery service Reimbursement GenieThreecolts / Margin ProVendor deduction recovery, including shortagesSoftware-driven, automated recovery; performance-based model advertised Threecolts+1Seed VenturesVendor shortages, chargebacks, co-op deductionsPerformance-based recovery; handles 1P and 3P Seed Ventures One important distinction: SupplyPike/SPS Commerce is more of a technology/workflow solution than a traditional contingency-fee recovery firm. It provides tools for disputing and re-disputing Amazon shortage claims. Amazon's process changed recently, and as of April 2026 Amazon allows a further re-dispute of initially denied shortages. SPS Commerce Help Center+1 If you're choosing one I'd separate the market into three categories: "Do it for me" recovery: RefundPros, Refund Hawk, Reimbursement Genie Recovery + operational/root-cause consulting: VASO Group Technology/automation: Threecolts/Margin Pro or SPS Commerce/SupplyPike For a vendor with substantial shortage deductions, I'd get competing proposals from 2–3 firms and specifically ask them for: their recovery rate on shortage claims, whether they handle re-disputes and settlements, their percentage fee, whether they take a cut of claims you would have recovered yourself, how far back they audit, whether they handle ASN/BOL/POD matching, and whether they actually file and manage the disputes or merely identify them. If you tell me roughly how much your Amazon Vendor business does annually and how large the shortage deductions are, I can narrow this to the 3 best firms for your situation and compare their fees/services. --- ANSWER 5 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon-selling business, it usually falls under an Inventory Planner / Demand Planner / Supply Chain Manager. Typical responsibilities include: Demand forecasting: predicting sales by SKU using historical sales, seasonality, promotions, and trends. Restock planning: deciding when and how much to reorder. Purchase orders: coordinating orders with suppliers based on lead times. FBA replenishment: monitoring Amazon inventory, inbound shipments, days of cover, and stockout risk. Safety stock: maintaining enough inventory to absorb demand or shipping variability. Amazon itself also provides automated forecasting and replenishment recommendations. For FBA sellers, Amazon says its inventory-management system uses factors such as COGS, shipment time, and other Amazon data to forecast demand and recommend inventory levels and shipment timing. Sell on Amazon So, if you're asking “What job title should I hire for this?”, the best fit is usually Amazon Inventory Planner / Supply Chain & Replenishment Manager. For a smaller Amazon business, this can also be handled by an Amazon Operations Manager or experienced FBA VA. --- ANSWER 6 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team you deal with is Amazon Seller Support, specifically through Seller Central. Here’s who handles what: FBA shipment discrepancies — Seller Support/FBA team investigates when Amazon receives fewer or more units than you shipped. You can use the Shipment Reconciliation process. Amazon Seller Central+1 Lost or delayed inbound shipments — FBA/Seller Support can investigate after the shipment becomes eligible, and you may need proof of inventory ownership and proof of delivery. Amazon Seller Central Inventory quantity errors — Seller Support can review the shipment if Amazon's inventory count doesn't match your records. Amazon Seller Central Inbound shipment/prep/labeling problems — These are generally handled through the shipment's Problems section, where you can resolve or dispute the issue. Amazon Seller Central Reimbursements for lost/damaged inventory — These are also handled through Amazon's FBA investigation/reimbursement processes. Where to start: Log into Seller Central → Help → Get help and resources → Contact Seller Support. Amazon Seller Central Amazon Seller Central Support If you tell me exactly what happened to your FBA shipment/inventory (e.g., Amazon says 10 units received but you sent 20, inventory disappeared, shipment stuck in receiving, reimbursement denied), I can tell you which Amazon team/process to use and what to say in the case. --- ANSWER 7 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? If you mean third-party agencies/services that audit Amazon Seller Central and recover FBA reimbursements on your behalf, several established options are: Agency / serviceBest forTypical modelGETIDALarge/high-volume sellers; hands-off recoveryPerformance-based; currently advertises pricing starting at 25%Seller InvestigatorsFull-service FBA reimbursement recoveryPercentage of recovered fundsRefunds ManagerEstablished reimbursement recoveryPercentage-basedTrueOpsLower-cost recovery / automationTypically positioned as a lower-percentage alternativeRefund RetrieverSellers wanting reimbursement auditing plus claim managementPercentage of recoverySelleriseSellers willing to use software rather than an agencyIts reimbursement tool says it charges no commission on reimbursements GETIDA, for example, says it continuously audits FBA transactions, identifies discrepancies, and has a claims team handle the recovery process. It covers issues such as lost/damaged inventory, inbound discrepancies, removal-order problems and incorrect fees. GETIDA+1 My shortlist If you're choosing one today, I'd investigate: GETIDA — probably the most established dedicated FBA-reimbursement specialist. Seller Investigators — worth comparing against GETIDA, particularly for manual claim handling. TrueOps — potentially attractive if your priority is a lower recovery fee. Sellerise — interesting if you'd rather keep 100% of the reimbursement and use software to identify/file claims yourself. Sellerise One important consideration is the 2025 change to Amazon's reimbursement calculations: reimbursement economics can be substantially different depending on your product costs and claim type, so a 20–25% agency fee isn't necessarily comparable across providers. If you tell me roughly your annual Amazon revenue (e.g. $500k, $2M, $10M+) and whether you're US-only or international, I can compare the agencies on fees, recovery rate, claim types, manual vs. automated filing, Amazon compliance, and which one is likely to leave you with the most money. --- ANSWER 8 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, deductions, shortages, and vendor-compliance penalties, you want an Amazon vendor deductions/chargeback recovery specialist, not a general Amazon seller-account consultant. They typically handle: Vendor Central chargebacks and deductions — auditing claims, disputing invalid charges, and recovering money. Compliance penalties — ASN/EDI, routing, labeling, packaging, shipping, and other operational violations. Shortage and overbilling claims — reconciling Amazon's receiving records against your shipment/invoice records. Root-cause fixes — correcting the operational or EDI processes that keep generating penalties. For example, VASO Group specifically advertises Vendor Central chargeback/deduction recovery, including compliance fees, shortage claims, ASN/EDI compliance, disputes, and root-cause prevention. VASO Group Amazon itself distinguishes service-related customer chargebacks from other Vendor Central deductions; for seller-side customer chargebacks, Amazon says sellers can represent their case through Seller Central's Chargebacks tool. sell.amazon.com If you're looking to hire someone, I can find 3–5 reputable Amazon Vendor Central chargeback/compliance recovery firms, compare their fees, experience, and recovery model, and give you the best options. --- ANSWER 9 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims, there are several firms that specialize in auditing and disputing these deductions on behalf of vendors. Firms worth looking at Refund Hawk — Focuses specifically on Amazon 1P reimbursements, including shortage claims, pricing disputes, Co-Op overbilling, and other deductions. They advertise a performance-based/no-win-no-fee model. Refund Hawk+1 RefundPros — Handles shipment shortages, chargebacks and Co-Op deductions for Amazon 1P vendors, with automated auditing plus human review. They advertise performance-based pricing with no upfront cost. RefundPros Reimbursement Genie — Specializes in Vendor Central recovery and says it uses POs, ASN data, bills of lading and proof of delivery to challenge shortage claims. Reimbursement Genie VASO Group — Offers a broader Vendor Central deduction-recovery service covering shortages, overbilling, chargebacks, ASN/EDI issues, and Co-Op reconciliation. VASO Group Seed Ventures — Handles both 1P and 3P recovery; its 1P service specifically includes PO shortages and Vendor Central chargebacks. Seed Ventures If shortage claims are your main problem I'd shortlist Refund Hawk, RefundPros, and Reimbursement Genie first. They're more directly focused on the recovery/dispute process rather than being primarily general Amazon agencies. One important distinction: Amazon Vendor Central shortage recovery is different from FBA reimbursement for Seller Central (3P). Make sure a prospective firm has substantial 1P/Vendor Central experience. Also, don't judge firms solely by their advertised recovery percentage. Ask for: Their fee percentage and whether it applies to historical claims only or ongoing claims. Whether they handle rejected/re-disputed claims. Whether they investigate overages/mis-receipts, not just straightforward shortages. Whether they handle the entire process through resolution or merely identify claims. Whether they can reconcile PO → ASN → BOL/POD → invoice → Amazon receipt data. References from brands with a similar annual Amazon revenue/PO volume. There are also reports from Vendor Central users of firms such as Refunds Manager being used for shortage and other deduction recovery, although I'd want to verify their current service offering and economics before putting them on a shortlist. Reddit If you tell me roughly how much your annual Amazon 1P business is and how much you're being hit with in shortage claims, I can compare these firms on fees, services, reputation, and likely ROI and narrow it down to the 2–3 I'd contact. --- ANSWER 10 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for Amazon inventory forecasting and restock planning for a seller/FBA business, it usually falls under Inventory Planning / Supply Chain / Amazon Operations. Typical ownership looks like: Inventory Planner / Demand Planner — forecasts demand, calculates reorder points, safety stock, and purchase quantities. Amazon/FBA Operations Manager — monitors FBA inventory, inbound shipments, storage limits, and restock timing. Supply Chain Manager — coordinates forecasts with suppliers, lead times, production, and logistics. Amazon Account Manager / Vendor Manager — for Vendor Central (1P), Amazon itself forecasts demand and determines much of the purchasing/replenishment; the vendor's team mainly analyzes Amazon's forecasts/POs and plans supply. Amazon Seller — for Seller Central (3P), the seller is ultimately responsible for deciding what and when to restock, although Amazon provides automated recommendations. Amazon's Seller Central Restock Recommendations use demand forecasting to suggest quantities and restock-by dates, including projected demand and days of supply. Amazon Seller Central If you're asking “what job title should I hire to handle Amazon inventory forecasting and restock planning?”, the best title is usually Amazon Inventory Planner / Replenishment Manager. --- ANSWER 11 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team is Amazon Selling Partner Support (Seller Support). Shipment discrepancies — e.g., Amazon received 80 units but you sent 100: use the Shipment Reconciliation process in Seller Central. Amazon specifically directs sellers to reconcile differences between units shipped and units received. Amazon Seller Central+1 Lost/damaged inventory — Seller Support can investigate and, when eligible, process an FBA reimbursement. Inventory stuck, missing, stranded, or incorrectly showing — start with the FBA inventory tools in Seller Central, then open a Seller Support case if the issue isn't resolved. Sell on Amazon Inbound shipment not received/closed incorrectly — Seller Support/FBA shipment reconciliation is the appropriate route. Amazon Seller Central If you're asking “what type of Amazon employee/team should I request when Seller Support keeps giving me generic answers?”, I can explain the best escalation path and exactly what to say in the case. --- ANSWER 12 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Several agencies/services specialize in recovering Amazon FBA reimbursements—typically by auditing your Seller Central data for lost inventory, damaged inventory, inbound discrepancies, customer-return issues, and fee overcharges, then filing claims with Amazon. Some of the better-known options are: ServiceTypical modelBest suited forGETIDAPerformance-based; currently advertises pricing starting at 25%Larger sellers wanting a fully managed serviceSeller Investigators (Carbon6)Performance-based reimbursement recoverySellers wanting an established FBA auditing serviceRefunds ManagerPerformance-basedSmall/mid-size sellers and automated recoveryRefund RetrieverPercentage of recovered fundsSellers wanting a mix of automation and human supportTrueOpsLower-cost recovery modelSellers looking for a more economical alternativeRefundHawkPerformance-basedSellers wanting auditing plus case management GETIDA, for example, says it continuously audits FBA transactions, handles claim filing, and can investigate discrepancies going back up to 18 months. It says its performance-based pricing starts at 25%, so you don't pay unless it recovers money. GETIDA+1 If you're choosing one I'd compare them on four things, rather than simply choosing whoever claims the highest recovery rate: Commission percentage — 15% vs. 25% makes a substantial difference at scale. Claim coverage — lost/damaged inventory, inbound shipment discrepancies, returns, FBA fee errors, weight/dimension errors, etc. How claims are filed — you want a process that stays compliant with Amazon's current policies. Audit transparency — you should be able to see exactly which claims they filed and how much Amazon reimbursed. There is also a strong argument for comparing a reimbursement agency against DIY software, particularly if you're doing substantial monthly FBA volume. Current industry comparisons put contingency services broadly around 15–25% of recovered funds, although pricing varies by provider and seller size. bagengine.com If you tell me your approximate monthly Amazon revenue (e.g. $50k, $250k, $1M+), I can give you a side-by-side comparison of the top 5 services, including fees, claim coverage, Amazon approval/SPN status, and which I'd choose for your size of account. --- ANSWER 13 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortage deductions, and vendor-compliance penalties, you generally want a specialist Amazon Vendor Central chargeback/recovery firm, not a generic Amazon VA. A few options I found: VASO Group — specializes in auditing Vendor Central deductions, disputing chargebacks, recovering shortages/overbilling, and fixing ASN/EDI compliance problems. VASO Group VASO Group — Vendor Central chargeback recovery Amazowl — publishes specific Vendor Central chargeback-dispute procedures and focuses on preparing the documentation/evidence needed for disputes. Amazon & Marketplace SOPs Marketplace Officer — offers broader Vendor Central management, including chargebacks arising from late shipments, labeling, PO confirmation, ASN, and routing issues. Marketplace Officer Amazon Vendor attorney/specialist firms — worth considering if you're dealing with a large-dollar dispute, suspended/blocked Vendor Central account, contract issue, or repeated rejected disputes. One example I found specifically handles Vendor Central invoice disputes and chargebacks under attorney supervision. AMZ SELLERS ATTORNEY® What I'd look for The best provider should be able to do both recovery and prevention: Audit historical deductions/chargebacks. Match them against POs, invoices, ASNs, BOLs/PODs and Amazon receiving records. File and manage the disputes in Vendor Central. Handle shortage and overbilling claims. Diagnose OTIF/In-Full, ASN/EDI, labeling, routing, packaging and shipping compliance failures. Track recovered dollars versus fees. Fix the underlying operational process so the penalties stop recurring. That's important because simply having someone "submit disputes" isn't enough—the evidence and timing matter. Vendor Central disputes generally require documentation supporting why the chargeback is incorrect. Amazon & Marketplace SOPs If you tell me roughly how much you're being charged back (e.g. $10K, $100K, $1M+) and whether you're a Vendor Central 1P supplier or Seller Central 3P seller, I can narrow this down to the best 3–5 firms and compare their pricing/model. --- ANSWER 14 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? Yes. If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that specialize in auditing and disputing these deductions. Firms worth looking at FirmWhat they handleModel / positioningThreecolts / Margin ProShortages, chargebacks, overbilling, compliance deductionsLarge-scale recovery; says it has recovered $360M+ for vendors ThreecoltsReimbursement GenieShortages, chargebacks and other Vendor Central deductionsAudits POs, ASNs, BOLs and PODs and handles disputes Reimbursement GenieRefundProsShipment shortages, chargebacks, co-op deductionsPerformance-based/no-upfront-cost positioning RefundProsRefund HawkAmazon 1P shortages, chargebacks, price claims and other deductionsDone-for-you, no-win/no-fee model Refund HawkVASO GroupShortages, overbilling, chargebacks, co-op/accrualsRecovery plus root-cause/prevention work VASO GroupClearChainShortage claims, ASN/EDI, PO-on-time and prep/packaging chargebacksFocused Vendor Central recovery and prevention ClearChainTurnKeyAMZShortages and chargebacksAmazon Vendor cost-recovery specialist with a US-based team TurnKey AMZ ChannelEngine is another option, but it's more of a software platform: it can identify and dispute Vendor Central invoice shortages rather than being purely a managed recovery firm. Its documentation says it can process traditional disputes and support cases for rejected/re-disputed shortages. ChannelEngine Help Center If you're choosing one I'd separate them into three groups: Pure outsourced recovery: RefundPros, Refund Hawk, Reimbursement Genie Recovery + operational prevention: VASO Group, ClearChain Technology/automation: ChannelEngine, Margin Pro The important distinction is whether they actually handle the Amazon dispute/re-dispute process for you or merely identify potential claims. For shortage claims, you generally want a provider that can reconcile PO → ASN → invoice → BOL/POD → Amazon receiving data and then pursue rejected claims, not just produce a spreadsheet. If you tell me roughly how much you sell to Amazon per year and how much you're seeing in shortage deductions, I can also compare these firms by fees, recovery model, historical-claim window, Vendor Central access, and likely fit for your business. --- ANSWER 15 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon business/FBA seller, the responsibility usually sits with an Inventory Planner, Supply Chain Manager, or Demand Planner. Typical responsibilities include: Demand forecasting — predicting sales by SKU using historical sales, seasonality, promotions, and trends. Reorder planning — determining when to reorder and how much to purchase. FBA inventory management — monitoring days of supply, inbound inventory, lead times, and stockout risk. Purchase-order planning — coordinating orders with manufacturers/suppliers. Restock decisions — balancing excess inventory against the risk of running out. Amazon itself provides automated restock recommendations in Seller Central, using projected demand and current inventory to suggest restock quantities and dates. Amazon Seller Central At Amazon corporate, this function is much more sophisticated: Amazon's Supply Chain Optimization Technology (SCOT) organization owns the global inventory-planning systems that determine what, when, where, and how much inventory to buy. Amazon.jobs If you're trying to identify the right job title For an Amazon seller, I'd look for: Best fit: Inventory Planning / Replenishment Manager Also common: Demand Planner, Supply Chain Manager, Inventory Analyst, Supply Chain Planner, FBA Inventory Manager. If you're asking because you want to hire someone to handle forecasting + Amazon restocking, I can also give you the exact responsibilities, KPIs, and job description for that role. --- ANSWER 16 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team is Amazon Selling Partner Support (Seller Support) through Seller Central. Depending on the problem: Inbound shipment discrepancies — missing/extra units, Amazon received fewer units than you sent, shipment stuck in receiving: use Shipment Reconciliation in Seller Central and request an investigation. Amazon specifically directs sellers to this process. Sell on Amazon+1 Inventory problems — stranded, reserved, missing, damaged, or incorrect inventory: Seller Support handles these, with inventory reports such as the Inventory Ledger useful for documenting the issue. Amazon Seller Central Lost/damaged FBA inventory and reimbursements — open a Seller Central case and provide supporting documentation such as proof of delivery and inventory ownership. Sell on Amazon Shipment creation/carrier problems before Amazon receives it — the carrier/freight forwarder may be responsible if the shipment hasn't actually reached Amazon. If you're asking “what job title/person should I hire to handle all my Amazon FBA shipment and inventory issues?”, that's typically an Amazon FBA specialist / Amazon Seller Central operations specialist, rather than a regular warehouse manager. --- ANSWER 17 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several agencies/services that specialize in recovering money Amazon owes FBA sellers for things like lost inventory, damaged inventory, inbound shipment discrepancies, customer-return errors, and fee overcharges. Well-known FBA reimbursement services ServiceModelBest suited forGETIDAPerformance/contingency fee, commonly 25%Large sellers wanting fully managed recoverySeller Investigators (Carbon6)Contingency-basedSellers wanting manual review + case managementRefunds ManagerContingency-basedSmall–mid-sized sellersRefund SniperManaged reimbursement serviceSellers wanting recurring auditsTrueOpsLower-cost recovery modelSellers looking for a cheaper alternativeSelleriseSeller platform with reimbursement functionalitySellers already using an all-in-one Amazon toolRefund RetrieverRecovery service/softwareSellers wanting automated + managed recovery GETIDA, for example, says it audits FBA transactions continuously, identifies discrepancies, files claims, and handles the Amazon follow-up. Its current pricing starts at 25% of successfully recovered reimbursements, with no fee if it doesn't recover money. GETIDA+1 A 2026 comparison also identifies GETIDA, Seller Investigators, Refunds Manager, Refund Sniper, Sellerise and others as active options in this market. Profit Hawk+1 One important consideration The commission percentage isn't the only thing to compare. I'd look at: What claim types they actually recover How far back they audit Whether humans review claims or it's primarily automated Who handles Amazon's documentation requests Whether they pursue rejected claims Whether there are monthly/subscription fees Whether their process is compliant with Amazon's current reimbursement policies Whether they can handle multiple marketplaces/accounts There has also been considerable discussion among sellers about whether a 25% contingency fee is worthwhile, particularly after Amazon's reimbursement-policy changes. Reddit If you're considering starting an Amazon reimbursement agency yourself, that's a different question—and I can break down the business model, software stack, pricing, Amazon policies, and how these agencies actually make money. --- ANSWER 18 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) deductions—not customer credit-card chargebacks—the people who fix these are usually Amazon Vendor deduction/chargeback recovery specialists or Vendor Central consultants. They typically handle: Compliance chargebacks — ASN/EDI, labeling, packaging, routing, on-time shipping, etc. Shortage and overage deductions Pricing claims Freight/co-op deductions Invoice disputes Root-cause fixes so the penalties stop recurring Amazon itself provides dispute processes through Vendor Central, while specialized firms can audit deductions, prepare evidence, file disputes, and pursue rejected claims. VASO Group+1 One distinction is important: Amazon customer chargebacks are different from Vendor Central compliance chargebacks. Amazon describes customer chargebacks as bank/card disputes, whereas Vendor Central compliance deductions are retailer-to-vendor penalties. Sell on Amazon+1 Firms worth looking at VASO Group — specifically advertises Amazon 1P chargeback/deduction recovery, including compliance chargebacks, shortage claims, ASN/EDI issues, and root-cause prevention. VASO Group Amazon Sellers Attorney — offers attorney-supervised Vendor Central invoice disputes, shortage deductions, chargebacks, and appeals. AMZ SELLERS ATTORNEY® If you tell me roughly how much Amazon is deducting per month (e.g. $10K, $50K, $250K+) and whether you're Vendor Central 1P or Seller Central 3P, I can find 3–5 reputable specialists that specifically handle your type of penalties, including pricing/recovery models. --- ANSWER 19 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? Yes. If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that handle the audit, dispute, and recovery process for vendors. Firms worth looking at VASO Group — handles Vendor Central deductions broadly, including shortage/overbilling claims, chargebacks, co-op/accrual reconciliation, and root-cause prevention. VASO Group VASO Group Reimbursement Genie — specifically offers Vendor Central recovery, including shortage claims, using POs, ASN data, BOLs, and proof of delivery to build disputes. Reimbursement Genie Reimbursement Genie ClearChain — focuses on Amazon 1P/vendor recovery, including shortage, ASN, PO timing, prep/packaging and other chargebacks. ClearChain ClearChain Refunds Manager / ProfitHawk — managed recovery covering both Seller Central and Vendor Central, including shortage discrepancies and chargebacks; it describes a percentage-of-recovery pricing model. Profit Hawk ProfitHawk Refunds Manager Refund Hawk — handles Amazon 1P shortages, chargebacks and other deductions on a contingency/no-win-no-fee basis. Refund Hawk Refund Hawk Seed Ventures — offers Vendor Central recovery for shortages, chargebacks and co-op deductions, also on a performance-based model. Seed Ventures Seed Ventures recovery service One important development: Amazon changed its shortage-claim process in 2026, introducing a re-dispute process after an initial denial. That makes it particularly important to ask a recovery firm whether it handles initial disputes + re-disputes + settlement escalation, rather than simply filing the first claim. SPS Commerce Help Center+1 If you're evaluating firms to actually hire, I can also compare these companies on pricing, recovery scope, minimum vendor size, and whether they handle the entire claim process for you. --- ANSWER 20 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon seller, it typically falls under an Inventory Planner / Supply Chain Manager / Demand Planner. For an Amazon FBA business, that person usually owns: Demand forecasting — predicting unit sales by SKU. Reorder planning — deciding when and how much to reorder. Lead-time management — manufacturing + freight + customs + Amazon receiving. FBA replenishment — deciding how much inventory to send to Amazon. Safety stock — maintaining a buffer against demand spikes or delays. Purchase orders — coordinating orders with suppliers. Inventory health — preventing stockouts and excessive/aged inventory. Amazon itself also provides automated forecasting/replenishment tools. Seller Central's Restock recommendations use demand forecasting to suggest restock quantities and restock-by dates, while Amazon's Supply Chain Optimization Technologies (SCOT) uses forecasting and optimization models at Amazon's own retail scale. Amazon Seller Central+1 If you're hiring someone The most relevant job titles to search for are: 1. Inventory Planning Manager — best overall fit 2. Demand Planner — strongest forecasting focus 3. Supply Chain Manager — broader ownership, including suppliers/logistics 4. Amazon FBA Inventory Manager — specialized for Amazon sellers 5. Replenishment Planner — strongest focus on reorder timing/quantities If you're asking which person/team at Amazon itself has this responsibility, the answer is primarily Supply Chain Optimization Technologies (SCOT), supported by Amazon's forecasting, buying, and inventory-placement systems. Amazon Science If you tell me whether you're an Amazon seller looking to hire someone or trying to identify the responsible team at Amazon, I can narrow it down. --- ANSWER 21 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the person/team that usually handles them is: Amazon Seller Support (Selling Partner Support) — the main point of contact for: Missing or short-received inventory FBA shipment discrepancies Receiving delays Inventory stuck in “Receiving” or “Reserved” Reimbursement claims FBA shipment status issues You open a case through Seller Central → Help → Contact Selling Partner Support. Amazon’s FBA process generally requires sellers to provide shipment details and supporting documents when requesting investigations. Amazon Seller Central+1 FBA Inventory / Inbound Shipment teams (through Seller Support) — Seller Support routes cases internally when the issue requires Amazon fulfillment center investigation, such as units shipped vs. units received differences. Amazon Seller Central Your freight carrier or prep center — if the problem happened before Amazon received the shipment: Carrier lost/damaged shipment → contact carrier Prep/labeling/packing mistake → contact prep company Wrong quantities shipped → check supplier/prep records Amazon Account Health team — if the issue involves: Account restrictions FBA compliance warnings Policy-related inventory problems For faster resolution, have ready: FBA shipment ID Tracking number / proof of delivery SKU/ASIN and quantities sent Supplier invoices or packing slips Photos of labels/cartons if available Amazon Seller Central If you mean a specific problem (lost shipment, inventory missing, stranded inventory, receiving delay, reimbursement, etc.), tell me which one and I can point you to the exact team/process. --- ANSWER 22 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several companies that specialize in recovering Amazon FBA reimbursements—lost/damaged inventory, customer-return issues, inbound shipment discrepancies, fee overcharges, and similar Amazon errors. Some of the better-known options are: ServiceModelBest suited forGETIDAContingency feeLarge/established FBA sellers wanting hands-off recoverySeller Investigators (Carbon6)Contingency feeSellers wanting an established reimbursement specialistRefunds ManagerContingency/managed serviceSmall-to-mid-size sellersRefund RetrieverContingency/managed serviceSellers wanting automated + managed recoveryTrueOpsLower-fee reimbursement serviceSellers particularly focused on minimizing commissionSelleriseSoftware rather than traditional agencySellers willing to identify/file claims themselves GETIDA, for example, says it continuously audits FBA transactions, identifies discrepancies, and has specialists handle claims. It also says it only charges when it successfully recovers money. GETIDA+1 If you're looking specifically for an agency that does everything for you, I'd shortlist GETIDA, Seller Investigators, Refunds Manager, and Refund Retriever. If you're comfortable handling claims yourself, Sellerise can be considerably cheaper because its reimbursement tool says it takes no commission on recovered funds. Sellerise One important point: don't compare agencies only on their percentage. Amazon's reimbursement rules have changed, so the amount actually recoverable—and therefore whether a 10%, 15%, or 25% service is worthwhile—can vary significantly by claim type and product economics. If you tell me roughly your monthly Amazon revenue (e.g. $50k, $200k, $1M+) and whether you're US/EU, I can compare the top 5 agencies on fees, recovery scope, historical lookback, Amazon integration, and likely net recovery. --- ANSWER 23 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortages, deductions, and vendor-compliance penalties, there are specialized firms that handle the audit → dispute → recovery → root-cause fix process. A few options worth investigating: VASO Group — specifically advertises Vendor Central chargeback/deduction recovery, including shortage claims, compliance fees, ASN/EDI errors, and operational root-cause fixes. VASO Group Amazon Sellers Attorney — offers attorney-supervised Vendor Central invoice disputes, shortage deductions, chargebacks, and vendor appeals. amazonsellers.attorney Your internal Amazon Vendor/EDI operations team — often the best choice for recurring compliance penalties because issues such as ASN/EDI, routing, PO accuracy, shipping windows, and labeling need to be fixed operationally, not just disputed. One important distinction: Amazon Seller Central customer chargebacks are different from Vendor Central chargebacks/deductions. Amazon's current guidance says Seller Central sellers can represent service-related chargebacks through the Chargebacks tool, while Amazon handles fraud-related chargebacks. Sell on Amazon If you're dealing with Vendor Central penalties, I can also give you a shortlist of 5–10 firms that specialize specifically in Amazon 1P chargeback recovery, including their pricing model, recovery percentage, and whether they handle the disputes for you. --- ANSWER 24 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that specifically handle the auditing, dispute, and recovery process. Amazon/SPS Commerce describe these as invoice shortages or Purchase Quantity Variances (PQVs). Firms worth looking at FirmWhat they doBest fit VASO GroupAudits Vendor Central deductions, disputes shortage/overbilling claims, and handles chargebacks and accruals. Full-service Amazon 1P recovery ClearChainSpecifically handles Vendor Central recovery, including shortage claims, ASN/EDI chargebacks and PO-related deductions. Vendors wanting specialized recovery Reimbursement GenieAudits and disputes Vendor Central deductions, including shortages using PO, ASN, BOL and POD documentation. Performance-based recovery RefundProsVendor audit/recovery service covering shipment shortages, chargebacks and co-op deductions; advertises no-upfront-cost/performance pricing. Outsourced audit + contingency model SPS CommerceProvides technology/workflows for identifying and disputing Amazon Vendor shortages, including re-disputes and settlement cases. Larger vendors wanting software/process infrastructure ChannelEngineHas a Vendor recovery feature specifically for identifying and disputing invoice shortages. Tech-enabled in-house recovery A key distinction: some are recovery agencies that actually manage the claims for you, while others are software platforms that help your team do the work. If you're looking to hire a firm on contingency (they recover the money and take a percentage), I'd narrow the list to VASO Group, Reimbursement Genie, RefundPros, and ClearChain and compare their recovery percentage, claim-window coverage, whether they handle re-disputes/escalations, and whether they also identify the root cause of recurring shortages. If you tell me roughly how much Amazon is deducting per month (e.g. $10K, $100K, $1M+), I can also compare the major providers by fees, recovery model, Amazon 1P experience, and likely fit. --- ANSWER 25 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for Amazon FBA inventory forecasting and deciding when/how much to restock, it typically falls under one of these roles: Inventory Planner / Inventory Manager — forecasts demand, calculates reorder points, safety stock, and purchase quantities. Supply Chain Manager — oversees the broader replenishment process, including suppliers, production, freight, and FBA inventory. Amazon Operations / E-commerce Operations Manager — often owns the day-to-day Amazon inventory and replenishment workflow for smaller brands. Demand Planner / Supply Planner — more common at larger companies, where forecasting and replenishment are specialized functions. Amazon Seller / Business Owner — for smaller FBA businesses, the owner often handles the planning themselves or delegates it to a VA/operations specialist. Amazon itself provides automated recommendations. Its Seller Central tools use demand forecasting to recommend restock quantities, restock-by dates, days of supply, and future demand trends. Amazon Seller Central+1 So, if you're trying to identify the person you would hire or target for this responsibility, the best title is usually Amazon Inventory & Replenishment Manager or Amazon Inventory Planner. If you're asking because you want to build a service/AI agent that does this job, I can also break down exactly what that person's daily workflow looks like and what could be automated. --- ANSWER 26 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several agencies/services that specialize in recovering Amazon FBA reimbursements—typically by auditing your Seller Central transactions for lost, damaged, mis-received, returned, or incorrectly charged inventory and then filing claims with Amazon. Leading options ServiceTypical modelBest forGETIDAPerformance-based, starting around 25%Large sellers wanting fully managed recoverySeller Investigators (Carbon6)Performance-basedSellers wanting dedicated case management/manual investigationRefunds ManagerPerformance-basedEstablished FBA sellers looking for a long-running specialistTrueOpsLower percentage modelSellers focused on reducing the recovery feeRefund RetrieverPercentage of recovered fundsHybrid automated/manual recoverySeller365Software/service modelSellers wanting reimbursement alongside broader Amazon tools GETIDA is one of the better-known specialists. It says it audits the prior 18 months of FBA transactions, continuously monitors discrepancies, and handles claim filing and follow-up. Its published pricing starts at 25% of successfully recovered reimbursements, with no subscription fee. GETIDA+1 There are also newer/alternative providers; recent seller discussions commonly mention GETIDA, Seller Investigators, Refunds Manager, TrueOps, Refund Retriever, and others. Community reports are useful for identifying candidates, but I'd verify each company's current pricing and Amazon authorization before giving them account access. Reddit+1 If you're considering hiring one I'd compare them on five things, not just their commission: Recovery percentage — 10% vs. 15% vs. 25% makes a substantial difference. Claim coverage — lost/damaged inventory is only part of the opportunity; look for inbound discrepancies, customer returns, fee overcharges, weight/dimension errors, etc. Historical lookback — how far back they'll audit. Human claim handling — whether they actually investigate/document difficult cases rather than relying entirely on automated claims. Amazon compliance — particularly important given Amazon's reimbursement-policy changes. If you tell me roughly how much you sell on Amazon per month (e.g. $20k, $100k, $500k+) and whether you're looking for fully hands-off recovery or the lowest possible fee, I can compare the best 3–5 services and tell you which I'd choose. --- ANSWER 27 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several agencies/services that specialize in recovering Amazon FBA reimbursements—usually by auditing your Seller Central data for lost, damaged, miscounted, returned, or overcharged inventory and then filing claims with Amazon. Main FBA reimbursement providers ProviderModelBest forGETIDASuccess-fee basedLarge sellers / comprehensive recoverySeller InvestigatorsSuccess-fee basedDedicated reimbursement recoveryRefunds ManagerSuccess-fee basedSmall–mid-size sellersTrueOpsLower-fee recovery + softwareSellers wanting lower commissionRefund RetrieverPercentage of recoveryAutomated/hybrid recoverySelleriseSoftware included with plansSellers who prefer DIY/automated claims GETIDA is probably the most established name in this category. It says it continuously audits FBA transactions, handles claims on sellers' behalf, and currently advertises performance-based pricing starting at 25% of recovered reimbursements. GETIDA+1 Sellerise is a different proposition: its reimbursement tool says it charges no commission on reimbursements, with the seller submitting claims through its software. Sellerise There are also smaller/niche recovery firms. Seller communities frequently mention GETIDA, Seller Investigators, TrueOps, Refunds Manager, Refund Retriever, and others, although community reports shouldn't be treated as independently verified performance data. Reddit+1 If you're choosing one I'd compare them on four things, rather than simply the advertised commission: What claim types they actually recover — lost inventory, damaged inventory, inbound discrepancies, customer returns, FBA fee errors, weight/dimension errors, etc. Historical lookback — how far back they'll audit. Their fee on different claim types — some firms have different economics depending on the reimbursement. Whether claims are handled manually and compliantly rather than simply mass-submitting cases. If you tell me roughly your monthly Amazon sales (e.g. $50k, $250k, $1M+) and whether you're US-only or international, I can compare the top 5 agencies, their current fees, estimated recovery, pros/cons, and which I'd choose for your size. --- ANSWER 28 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Agencies that recover Amazon FBA reimbursements typically audit your Seller Central account for lost inventory, damaged inventory, missing returns, fee errors, inbound shipment discrepancies, and other Amazon-caused discrepancies, then file claims on your behalf. Most charge a percentage of recovered money rather than an upfront fee. BagEngine+1 Some of the better-known FBA reimbursement recovery agencies include: AgencyBest known forPricing model (typical)GETIDALarge-volume FBA sellers; full-service auditing, filing, and case managementContingency fee (often around 25% of recovered funds) BagEngineSeller InvestigatorsManual review, dedicated case management, reimbursement recoveryNo upfront fee; percentage of recovered funds Amazon Seller CentralSellerBenchHuman-managed reimbursement claims and reportingContingency-based (reported 25% of recovered funds) DimeTydSellersRefundProsAudits, compliance review, hands-off claimsPay only after recovery RefundProsRefunds ManagerAutomated reimbursement audits for FBA sellersContingency-based BagEngineLeviathan SellersFBA reconciliation and reimbursement claimsPerformance-based pricing Leviathan SellersWinHandsRecovery of lost/damaged inventory and related FBA issuesReported 15% of recovered funds WinHands How to choose one High-volume FBA brand ($50k+/month sales): consider a full-service provider like GETIDA or Seller Investigators. BagEngine+1 Smaller seller: compare contingency rates carefully; a 25% fee can become expensive if your recoveries are modest. BagEngine Want control over claims: look at tools that identify reimbursements but let you approve filings. Seller Armor Before signing: ask whether they: use Amazon-compliant claim processes, provide a case dashboard, show exactly what they recovered, charge only on successful recoveries. If you tell me your monthly FBA revenue and whether you sell private label, wholesale, or arbitrage, I can narrow down which reimbursement agency is likely the best fit. --- ANSWER 29 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several companies that specialize in recovering Amazon FBA reimbursements—usually by auditing your Seller Central data for lost inventory, damaged inventory, inbound shipment discrepancies, fee overcharges, customer-return issues, and other Amazon errors, then filing claims for you. Some of the better-known options are: Agency / serviceBest forTypical modelGETIDALarge sellers / comprehensive recoveryPercentage of recovered fundsSeller Investigators (Carbon6)Established FBA sellersPercentage of recoveryRefunds ManagerLong-running reimbursement servicePercentage of recoveryRefund RetrieverAutomated + human claim recoveryPercentage of recoveryTrueOpsSellers wanting lower-cost recoveryPercentage of recoverySeller 365Sellers looking for reimbursement plus broader Amazon toolsVaries GETIDA is probably the most established specialist I'd put on the shortlist. It says it continuously audits FBA transactions, handles claims, and charges on a performance basis; its current published pricing starts at 25% of recovered reimbursements. GETIDA+1 Seller-community discussions also frequently mention GETIDA, Seller Investigators, TrueOps, Refunds Manager, Refund Retriever, and Seller 365 as options. reddit.com+1 If you're evaluating them for a real Amazon business, I'd compare them on more than commission percentage—especially what claim types they recover, how far back they audit, whether humans actually handle Amazon cases, Amazon TOS compliance, and whether they recover reimbursements you may have already missed. If you tell me roughly your monthly FBA revenue (e.g. $50k, $250k, $1M+), I can give you a shortlist of the 3 best agencies and what each would likely cost you. --- ANSWER 30 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? If you mean third-party companies that audit your Amazon Seller Central account and recover FBA reimbursements on a contingency basis, the main players include: Agency / serviceModelBest forGETIDAPerformance-based, starting around 25%Large sellers wanting fully managed recoverySeller Investigators (Carbon6)Contingency-basedSellers wanting manual review + case managementRefunds ManagerContingency-basedSmall/midsize sellersRefund SniperManaged reimbursement serviceSellers wanting recurring auditsRefundHawkPercentage of recovered fundsFull-service recoveryRefund RetrieverPercentage-basedHybrid automation + support GETIDA is probably the best-known dedicated FBA reimbursement specialist. It says it audits the prior 18 months of transactions, identifies discrepancies such as lost/damaged inventory, inbound shipment issues and fee overcharges, and handles the claims process. Its current published pricing starts at 25% of successfully recovered reimbursements, with no fee if it doesn't recover money. GETIDA+1 There are also newer/alternative approaches. For example, Jarvio advertises a 0% commission model where it identifies and documents reimbursement claims for the seller rather than taking a percentage of the recovery. Jarvio My shortlist If you're deciding whom to hire, I'd compare: GETIDA — strongest choice if you want completely hands-off recovery. Seller Investigators — worth getting a competing quote. Refunds Manager — potentially attractive for smaller accounts. Refund Sniper / RefundHawk — alternatives worth pricing out. DIY/low-commission software — potentially much cheaper if you have someone who can submit and manage Amazon cases. One important point: don't compare agencies purely on their advertised recovery percentage. Ask each one for (a) their exact commission, (b) whether they charge on reimbursements you had already identified, (c) which claim types they cover, (d) how they handle Amazon's documentation requirements, and (e) whether they continue auditing after the initial recovery. If you tell me roughly how much your Amazon FBA sales are per month (e.g. $20k, $100k, $500k+), I can compare the economics of these services and tell you which one is likely to leave you with the most money. --- ANSWER 31 of 87 (2026-08-11) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several companies that specialize in recovering Amazon FBA reimbursements—lost/damaged inventory, inbound shipment discrepancies, incorrect fees, lost removals, customer returns, and other Amazon accounting errors. Well-known FBA reimbursement providers ProviderModelBest suited forGETIDAPerformance-based, typically starting around 25%Large sellers wanting fully managed recoverySeller Investigators (Carbon6)Performance-basedSellers wanting human/manual claim investigationRefunds ManagerPerformance-basedSmall-to-mid-size FBA sellersTrueOpsLower-cost recovery modelSellers looking for a less expensive alternativeRefund RetrieverPercentage of recovered fundsSellers wanting automated + managed recoverySelleriseSoftware; no reimbursement commission on its toolSellers comfortable submitting claims themselves GETIDA is one of the most established specialists. It says it continuously audits FBA transactions, identifies discrepancies, prepares documentation, and handles claims with Amazon. Its current public pricing says performance-based pricing starts at 25%, with no monthly subscription. GETIDA+1 If you want to hire an agency to do everything for you, I'd shortlist GETIDA, Seller Investigators, and Refunds Manager. If you don't mind doing the actual submissions yourself, Sellerise is interesting because it says it charges no fee on reimbursements through its reimbursement tool. Sellerise One important consideration: since Amazon's reimbursement policies have changed, don't compare providers solely on their commission percentage. The important metric is net dollars recovered after their fee, plus which claim types they actually pursue. If you tell me roughly how much your Amazon store does per month (e.g. $50k, $250k, $1M+), I can compare the best 5 providers for your size, including fees, claim coverage, automation vs. human review, and likely net recovery. --- ANSWER 32 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main party that handles them is Amazon Seller Support / FBA Support through Seller Central. Shipment discrepancies — missing, extra, or incorrectly received units: use the FBA shipment reconciliation process. Amazon compares expected vs. located units and can investigate the discrepancy. Sell on Amazon Inventory problems — missing inventory, stranded inventory, incorrect quantities, damaged/lost units, etc.: these are generally handled through FBA Support/Seller Support, with the appropriate inventory investigation or reimbursement process. Amazon Seller Central+1 Carrier/transit problems — if the shipment hasn't actually reached Amazon, the carrier/freight forwarder is usually responsible for the transportation side; Amazon handles it once it's within the FBA receiving network. If you're asking who you should contact for a specific FBA problem, tell me what happened (e.g., Amazon says 80 units received but you sent 100), and I can tell you exactly which Amazon case/support route to use and what evidence to submit. --- ANSWER 33 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) deductions—such as shortage claims, routing/labeling penalties, OTIF violations, ASN errors, or other vendor-compliance chargebacks—you want someone who specializes in Amazon Vendor Central deduction recovery, not a general Amazon VA. The main options are: Amazon Vendor Central deduction/chargeback recovery specialists — they audit deductions, gather supporting documents (POs, BOLs, PODs, ASNs, invoices, carton details), and file disputes/re-disputes. Amazon Vendor Central consultants/agencies — useful when you need both recovery and operational fixes to stop new penalties. For example, Marketplace Officer specifically advertises Vendor Central management and chargeback/shortage handling. Marketplace Officer Amazon-focused attorneys — worthwhile for large-dollar disputes, repeated rejected claims, suspension/threats to the vendor relationship, or contractual issues. One example advertises attorney-supervised Vendor Central invoice, shortage, and chargeback disputes. AMZ SELLERS ATTORNEY® Your 3PL/EDI/logistics team — best when the penalties originate from shipping execution, labeling, ASN transmission, routing, or receiving discrepancies. Importantly, Amazon customer chargebacks and Vendor Central compliance chargebacks are different problems. Amazon says sellers can represent service-related customer chargebacks with evidence, while Vendor Central penalties are retailer-to-supplier deductions. Sell on Amazon+1 If you're dealing with Amazon 1P/Vendor Central deductions, I can also find 3–5 reputable specialists that specifically recover Amazon chargebacks and compliance penalties, including their pricing/model and whether they work on contingency. --- ANSWER 34 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team you deal with is Amazon Seller Support / Selling Partner Support through Seller Central. Here’s the breakdown: FBA shipment discrepancies — Use Shipment Reconciliation in Seller Central to report units Amazon says it didn't receive, received incorrectly, or cannot locate. Amazon Seller Central+1 Missing/damaged inventory — Request an investigation through the shipment/inventory workflow. If the issue isn't resolved, open a Seller Support case with documentation such as invoices, packing slips, and proof of delivery. Amazon Seller Central+1 Inventory ledger/accounting issues — The Inventory Ledger is the key report for tracking receipts, adjustments, returns, removals, and other inventory movements. Amazon Seller Central Problems that frontline Seller Support can't resolve — Ask for the case to be escalated, rather than trying to contact the fulfillment center directly. Amazon's support organization handles seller inventory concerns and cases. Reddit If you're asking “Who at Amazon specifically handles FBA inbound shipment/inventory discrepancies?”, I can also explain the exact escalation path and what to say to Seller Support to get the case to the right team. --- ANSWER 35 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortage deductions, and vendor-compliance penalties, you want an Amazon Vendor deduction/chargeback recovery specialist, not a general Amazon seller VA. A few types of providers currently offer this: VASO Groupvasogroup.com — specifically handles Vendor Central chargebacks, shortage claims, ASN/EDI compliance, invoice disputes, and root-cause prevention. EVAeva.guru — focuses on recovering Vendor Central deductions, including compliance and pricing disputes, through a structured dispute process. Recovery Agent 360recoveryagent360.com — provides auditing/recovery for Vendor Central shortages, invoice discrepancies, overbilling and other deductions. Amazon Sellers Attorneyamazonsellers.attorney — an attorney-supervised option if the issue has escalated into serious Vendor Central account restrictions, invoice disputes, or suspension-related problems. Who I'd hire If you're dealing primarily with repeated compliance penalties, I'd prioritize a firm that does both recovery and root-cause correction. For example, ASN/EDI errors, labeling/carton requirements, on-time/in-full shipping, and shortage claims need to be fixed operationally—not just disputed after the money has been deducted. Amazon itself says Vendor chargebacks can be addressed through the Vendor Central dispute process, while supporting documentation is critical to challenging deductions. If you tell me roughly how much you're being charged back per month (e.g. $5K, $50K, $500K+) and whether you're Amazon Vendor 1P or Seller 3P, I can narrow this down to the best 3 providers for your situation, including pricing/recovery-fee models. --- ANSWER 36 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? If you mean who is responsible for resolving Amazon FBA shipment and inventory problems, it depends on where the problem occurred: Inbound shipment discrepancies — Amazon Seller Support / FBA support handles cases where Amazon received fewer units than you shipped, miscounted units, or has receiving discrepancies. Seller Central has a Shipment Reconciliation process for this. Amazon Seller Central Inventory lost or damaged inside Amazon’s fulfillment centers — Amazon is generally responsible once the inventory is in its custody, and its current policy includes automatic reimbursements for many lost/damaged units. Amazon Seller Central Inventory/accounting discrepancies — An FBA inventory/reimbursement specialist or experienced Amazon VA can audit your Inventory Ledger, shipment records, adjustments, and reimbursements and open cases with Amazon. Problems with the carrier before Amazon receives the shipment — Your freight carrier/3PL is usually the party to investigate, depending on the tracking and delivery terms. Ongoing/high-volume problems — You can hire an Amazon FBA reimbursement/inventory recovery service to audit discrepancies and pursue money Amazon may owe you. If you're asking because you have a specific FBA shipment or inventory problem right now, tell me what happened (e.g., “I shipped 100 units, Amazon received 72”), and I can tell you exactly who should handle it and what to do next. --- ANSWER 37 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortages, deductions, and compliance penalties, you’re looking for an Amazon Vendor Central deduction/chargeback recovery specialist, not a typical Amazon seller agency. A few firms I found that specifically advertise this work: VASO Group — handles chargeback/deduction audits, disputes, shortage claims, ASN/EDI compliance issues, Co-op/accrual reconciliation, and root-cause prevention. VASO Group BlueDot Ecommerce — specializes in Vendor Central operations, including shortage-claim disputes, compliance issues, routing/ASN problems, and financial leakage. BlueDot Ecommerce Amazon itself also provides the dispute mechanisms: for seller-side service chargebacks, Amazon says sellers can represent their case with evidence through Seller Central; Vendor Central has its own operational-performance/dispute processes for vendor chargebacks. Sell on Amazon If you're trying to recover a significant amount of money, I'd specifically look for a firm that does all three: Historical deduction audit — finds invalid chargebacks/shortages. Dispute filing & escalation — actually submits and follows the cases. Root-cause compliance work — fixes OTIF, ASN/EDI, labeling, routing, carton/pallet, and invoicing problems so penalties stop recurring. If you tell me roughly how much Amazon is deducting per month (e.g. $10K, $50K, $500K+) and whether you're 1P Vendor Central or 3P Seller Central, I can find and compare the best 5–10 specialists, including their pricing model, recovery track record, and whether they work on contingency. --- ANSWER 38 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team is Amazon Selling Partner Support (Seller Support) through Seller Central. Here’s the usual breakdown: Shipment discrepancies — Missing units, Amazon received fewer units than you shipped, shipment stuck in receiving → FBA/Seller Support + Shipment Reconciliation. Amazon Seller Central Inventory lost or damaged inside Amazon fulfillment centers → FBA inventory reimbursement/claims. Amazon's current policy covers these situations. Amazon Seller Central+1 Inventory quantity/status problems — Available, reserved, inbound, misplaced, researching, etc. → FBA/Seller Support and the relevant inventory reports. Amazon Seller Central Reimbursement amount disputes → Seller Support / Contact Us; Amazon says disputes over reimbursement valuation can be filed through Contact Us. Amazon Seller Central If you're asking “Who should I hire to handle all of these problems for me?”, that's different: you're looking for an Amazon FBA reimbursement/claims specialist or FBA operations manager, rather than ordinary Seller Support. If you tell me what your specific problem is (e.g. Amazon says they received 0 units, inventory disappeared, shipment stuck in receiving, or reimbursement missing), I can tell you exactly which Amazon department/case type to use and what to submit. --- ANSWER 39 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortages, and vendor-compliance penalties, you generally want an Amazon Vendor deductions/chargeback recovery specialist, not a generic Amazon seller agency. A few types of providers can help: Vendor deduction recovery firms — audit remittances, identify invalid shortages/chargebacks, prepare disputes, and pursue recovery. For example, VASO Group specifically handles Vendor Central chargebacks, shortages, ASN/EDI compliance, and root-cause prevention. VASO Group Amazon vendor audit firms — companies such as RefundPros audit deductions against POs, shipment records, agreements, and compliance rules, then dispute recoverable amounts. RefundPros Amazon-focused attorneys/consultants — useful when deductions are substantial, disputes have been repeatedly rejected, or you're facing broader Vendor Central enforcement. Amazon Sellers Attorney advertises Vendor Central invoice/shortage/chargeback disputes and appeals. AMZ SELLERS ATTORNEY® Supply-chain/EDI compliance specialists — best when the penalties are legitimate and recurring because of ASN, routing, labeling, carton, pallet, or shipping-process problems. Amazon's vendor requirements include these operational areas. WarehouseQuote Important distinction: Amazon's customer chargebacks through Seller Central are different from the Vendor Central compliance chargebacks/deductions that 1P vendors commonly mean. Amazon says service-related customer chargebacks are the seller's responsibility, while Amazon handles payment-fraud chargebacks. Sell on Amazon If you're dealing with Vendor Central penalties, I can also find 5–10 reputable firms that specifically recover Amazon 1P chargebacks, compare their pricing models, and identify which ones work on contingency/no-upfront-fee. --- ANSWER 40 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the primary team is Amazon Selling Partner Support (Seller Support) through Seller Central. Inbound shipment discrepancies: Seller Support/FBA support handles cases where Amazon received fewer or different units than you shipped. You can use the shipment’s Contents tab to request an investigation/reconciliation. Amazon Seller Central+1 Lost or damaged FBA inventory: Use Seller Central → Inventory → Inventory Defect and Reimbursement to identify issues and pursue reimbursement. Amazon Seller Central+1 Inventory stuck in receiving/check-in: Start with the shipment status/events, then open a Seller Support case if it remains unresolved. Amazon Seller Central Reimbursement disputes: Amazon currently has specific claim windows, so don't wait too long to file. Amazon Seller Central If you're asking who you should hire outside Amazon to manage these problems, that's different: you'd typically look for an Amazon FBA reimbursement specialist, FBA operations specialist, or Amazon account-management agency. If you tell me what exactly happened to your shipment/inventory, I can tell you which Amazon department/case type to use and what to say to get it escalated. --- ANSWER 41 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortage deductions, and vendor-compliance penalties, you generally want an Amazon Vendor Central chargeback/deduction recovery specialist, not a normal Seller Central VA. They typically handle: Shortage claims — Amazon says it received fewer units than you invoiced. ASN/EDI compliance chargebacks Late/in-full delivery penalties Carton, pallet, labeling, and packaging violations Pricing and invoice deductions Co-op/accrual discrepancies Disputes and re-disputes, including assembling BOLs, PODs, EDI/ASN records, invoices, and receiving evidence. Root-cause fixes so the penalties stop recurring. A few firms currently advertising specifically for this include: VASO Group — offers end-to-end Vendor Central deduction/chargeback recovery, including shortages, ASN/EDI compliance, co-op reconciliation, and root-cause work. VASO Group VASO Group ClearChain — focuses on Amazon Vendor recovery, including ASN, shortage, PO delivery, and packaging-related chargebacks. ClearChain ClearChain Amazon Sellers Attorney — provides attorney-supervised Vendor Central chargeback, shortage, invoice-dispute, and suspension work, which is more appropriate when the issue has escalated beyond routine deductions. AMZ SELLERS ATTORNEY® One important distinction: Amazon Vendor compliance chargebacks aren't the same as consumer credit-card chargebacks. Amazon's current Vendor compliance guidance says vendors can dispute invalid operational chargebacks, generally within 30 days of the Chargeback Invoice Date, with a limit of two disputes. SPS Commerce Help Center If you tell me roughly how much Amazon is charging you per month (e.g. $10K, $50K, $500K+) and whether you're Vendor Central 1P, I can narrow this down to the best 3–5 firms, their pricing models, and who is likely to recover the most money. --- ANSWER 42 of 87 (2026-08-11) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team is Amazon Selling Partner Support (Seller Support) through Seller Central. Here’s the usual breakdown: Shipment discrepancies / missing units: Use the Shipment Reconciliation process in Seller Central. Amazon can investigate and, when eligible, reimburse missing inventory. Amazon Seller Central+1 FBA inventory showing the wrong quantity: Check Manage FBA Inventory and the shipment's Contents tab first, then open a Seller Support case if the discrepancy remains. Amazon Seller Central Lost/delayed inbound shipment: Amazon's FBA team handles the investigation through Seller Support; you'll generally need proof of delivery and proof of inventory ownership. Amazon Seller Central Inventory reimbursement disputes: Seller Support/FBA investigation teams handle these cases. If you're asking who to contact inside Amazon: choose Seller Central → Help → Contact Us → Fulfillment by Amazon (FBA) and open a case for the specific shipment/ASIN. If you tell me what happened to your shipment/inventory (e.g., “Amazon received 0 of 100 units,” “inventory disappeared,” “shipment stuck in receiving,” or “Amazon won't reimburse me”), I can tell you exactly which Amazon team/case type to use and what to write in the case. --- ANSWER 43 of 87 (2026-08-11) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) deductions—such as shortages, OTIF/on-time shipment, ASN, labeling, routing, pricing, and other vendor-compliance chargebacks—you generally want an Amazon vendor deduction/chargeback recovery specialist, not a normal Amazon Seller Central VA. The strongest options are: Amazon Vendor Central deduction recovery firms — they audit remittance/claims data, identify invalid deductions, file disputes and re-disputes, and pursue recoveries. Amazon 1P/Vendor Central consultants — useful when the penalties are caused by operational problems such as ASN, routing, labeling, PO, or receiving compliance. Retail EDI/3PL compliance specialists — best when the root cause is shipping/EDI execution rather than the accounting dispute itself. In-house Amazon Vendor Central specialists — often worthwhile for larger vendors with recurring deductions. Amazon's own documentation confirms that Vendor Central compliance includes routing, labeling, PO compliance, and related chargebacks. WarehouseQuote Community reports also indicate that re-disputing rejected shortage claims can sometimes recover money, so you want someone experienced with the dispute/re-dispute process rather than merely bookkeeping. Reddit+1 One important distinction: if by "chargebacks" you mean customer credit-card chargebacks on Seller Central, that's a different process. Amazon says sellers can represent service-related chargebacks through Seller Central with evidence such as shipping/tracking information, and Amazon recommends responding to an alert within seven calendar days. Sell on Amazon If you're looking to hire someone, I can find and compare specific Amazon Vendor Central chargeback-recovery companies (including pricing models, reviews, and whether they work on contingency/no-win-no-fee). --- ANSWER 44 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several specialist firms that handle the audit, dispute, and recovery process for vendors. Firms worth looking at FirmWhat they handleParticularly interesting if…Wake Commerce / ProfitGuardShortage claims, chargebacks and other Vendor Central deductions; audit → dispute → recoveryYou're a UK/European vendor and want a done-for-you recovery service. They say their team includes former Amazon FinOps specialists and they operate on a recovery-based model. Wake Commerce+1Reimbursement GenieVendor Central shortages, chargebacks and other deductions; uses PO/ASN/BOL/POD evidenceYou want a dedicated 1P reimbursement specialist. Reimbursement GenieVASO GroupShortages, overbilling, chargebacks, co-op/accrual deductions, EDI/ASN problemsYou want recovery plus root-cause correction, rather than simply filing disputes. VASO GroupRefundProsVendor shortages, chargebacks and co-op deductionsYou prefer performance-based/no-upfront-cost pricing. RefundProsRefund HawkAmazon 1P shortage claims, pricing disputes, co-op overbilling and trade-term deductionsYou have broader retail deduction recovery needs beyond Amazon. Refund HawkAccount MagicianShortage claims, overages, returns, price claims, chargebacks and AP auditsYou want an ongoing Vendor Central financial-account audit rather than a one-off claim review. Account MagicianRecovery Agent 360Software-led shortage and invoice matching/audit, covering Vendor and Seller CentralYou want a more technology/automated audit approach. Recovery Agent 360 One UK-specific option I'd investigate first is Wake Commerce's ProfitGuard. They publicly cite a case involving General Mills where they say they recovered about 42% of raised shortage claims, equivalent to £377,048.05. That's a vendor-side case study, so I'd treat the figure as their reported result rather than independently verified performance. Wake Commerce Also, don't confuse Vendor Central shortage recovery with FBA reimbursement services. Vendor shortages generally require reconciling PO → ASN → shipment/BOL → Amazon receipt → invoice/payment, and Amazon can dispute based on its receiving records. ChannelEngine's current documentation confirms that invoice-shortage disputes are specifically a Vendor process. ChannelEngine Help Center If you tell me roughly how much your annual Amazon Vendor sales are (e.g. £1m, £10m, £50m+) and whether you're UK or US, I can narrow this to the 3 best firms and compare their pricing/commission, track record, and whether they actually handle the disputes for you. --- ANSWER 45 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? Yes. If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that specialize in auditing and disputing these deductions. Firms worth looking at FirmWhat they handleModel / notesThreecolts / Margin ProShortages, overbilling, chargebacks, compliance deductionsManaged recovery + technology; says it has recovered $360M+ for vendors ThreecoltsRefund HawkShortage claims, pricing disputes, Co-Op overbilling, trade-term deductionsDone-for-you recovery; no-win/no-fee Refund Hawk+1Reimbursement GenieShortages, chargebacks, other Vendor Central deductionsSpecifically analyzes PO, ASN, BOL and proof-of-delivery documentation Reimbursement GenieAZZRecoveryShort claims, price claims and other vendor deductions100% success-based according to its site AZZ RecoveryVASO GroupShortage/overbilling claims, chargebacks, Co-Op/accrual reconciliationCombines recovery with fixing ASN/EDI/root-cause issues VASO GroupRecovery Agent 360Shortage audits, invoice matching, overbilling and other Vendor Central claimsAudit/recovery software with percentage-of-recovery pricing Recovery Agent 360EvaVendor Central deductions, including shortagesAudits and disputes deductions on the vendor's behalf Eva Commerce There are also software-assisted approaches rather than fully outsourced recovery. For example, ChannelEngine has a Vendor Central invoice-shortage workflow for identifying and disputing shortages, while SPS Commerce documents the re-dispute and settlement process for Amazon shortage deductions. ChannelEngine Help Center+1 If you're choosing one I'd compare them on four things, rather than just the commission: What percentage of recovered money they charge Whether they handle re-disputes and settlements, not just first-round claims Whether they recover historical shortages as well as ongoing claims Whether they investigate root causes (ASN/EDI, receiving, freight, labeling) or simply file disputes That last point matters because Amazon's shortage process can involve discrepancies between shipped, received, and invoiced quantities; documentation such as ASN/BOL/POD can be critical to a dispute. Reimbursement Genie+1 If you tell me roughly how much your Amazon shortage claims are per month (e.g. $10k, $50k, $500k+), I can narrow this to the 3 best firms and compare their fees, recovery scope, and reputation. --- ANSWER 46 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that specialize in recovering those deductions. Amazon’s shortage process generally involves matching POs, invoices, ASNs, BOLs/PODs and receiving records. Firms worth looking at FirmFocusNotes SPS Commerce / SPS Revenue RecoveryAmazon Vendor deductions, shortages, chargebacksOne of the more established options; SPS specifically supports Amazon shortage disputes and re-disputes. Reimbursement GenieVendor Central recoveryExplicitly handles shortage claims, chargebacks and other Vendor deductions; uses PO/ASN/BOL/POD evidence. Refunds Manager / ProfitHawkVendor + Seller recoveryHandles Vendor Central shortages, co-op errors, invoicing mistakes and chargebacks; operates as a managed recovery service. Seed VenturesAmazon Vendor + Seller recoveryAdvertises specific recovery for PO shortages and says it handles the audit, documentation, filing and follow-up on a contingency basis. ChannelEngineVendor shortage identification/disputesMore of a software/platform approach; its Vendor recovery functionality lets suppliers identify and dispute invoice shortages. One important distinction: Vendor Central shortage recovery is different from FBA reimbursement recovery. If you're a 1P vendor selling wholesale to Amazon, you want a firm experienced specifically with Vendor Central deductions/shortages, rather than a company primarily focused on Seller Central FBA reimbursements. If you're evaluating firms to actually hire, I can also give you a shortlist of the 5–10 strongest Amazon shortage-claim recovery companies, including their pricing/commission, minimum account size, claim lookback period, and whether they handle the disputes themselves. --- ANSWER 47 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon deducts money because it says it received fewer units than you invoiced—there are several firms that specialize in auditing and disputing these deductions. Firms worth looking at FirmShortage claimsOther Vendor deductionsModelRefund HawkYesCo-op, pricing, chargebacks, other deductionsNo-win/no-feeRefundProsYesChargebacks, Co-op, other deductionsPerformance-basedVASO GroupYesChargebacks, overbilling, ASN/EDI, Co-opRecovery + preventionEva.guruYesVendor deductions, Co-op, other invalid deductionsAudit/recoveryThreecolts / Margin ProYesOverbilling, freight, pricing, compliancePerformance-basedRefunds Manager / Profit HawkYesShortages, invoicing, Co-op, chargebacksCommission-based These firms explicitly advertise Amazon 1P/Vendor Central shortage recovery, rather than just generic FBA reimbursement services. Threecolts+4Refund Hawk+4RefundPros+4 A particularly important distinction: some services only recover obvious shortages, while others reconcile the underlying invoices, receiving records, POs, BOLs/PODs and deduction history. For a sizable vendor account, I'd favor the latter because shortage claims can be intertwined with misreceipts, invoice discrepancies, pricing claims, and other deductions. There are also recent Vendor Central discussions describing cases where Amazon's receiving records show both shortages and excesses, which makes deeper reconciliation valuable. Reddit+1 My shortlist I'd start by comparing: Refunds Manager / Profit Hawk — particularly interesting if you want shortages + invoice discrepancies + Co-op, rather than shortages alone. Profit Hawk+1 Refund Hawk — broad 1P deduction recovery and a straightforward contingency/no-win-no-fee model. Refund Hawk+1 RefundPros — focused specifically on Amazon Vendor audit/recovery, including shipment shortages. RefundPros Threecolts / Margin Pro — more technology-heavy approach to identifying deductions across the Vendor account. Threecolts VASO Group — worth considering if you also want help addressing the operational causes of recurring shortages, such as ASN/EDI problems. VASO Group One thing I'd negotiate hard: the recovery percentage. Don't just compare headline commission rates—ask whether they charge on gross recovered dollars, whether rejected/re-disputed claims are included, whether they audit historical claims, and whether they handle the actual Amazon dispute process or merely identify claims. If you tell me roughly your annual Amazon 1P sales and how much you're being hit with in shortage claims, I can narrow this to the 2–3 firms that are likely to be the best fit and compare their pricing/services. --- ANSWER 48 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced/shipped—there are several firms that specifically handle these disputes on a contingency/recovery basis. Firms worth looking at FirmAmazon 1P shortage claimsOther deductionsModelThreecolts / Margin ProYesChargebacks, overbilling, compliance deductionsRecovery serviceReimbursement GenieYesChargebacks, pricing/payment discrepanciesRecovery serviceRefund HawkYesCo-op overbilling, pricing disputes, trade deductionsNo-win/no-feeAZZRecoveryYesPrice claims, deductions and other Vendor Central errorsSuccess-basedVASO GroupYesChargebacks, overbilling, compliance, co-op/accrualsManaged recoveryHinge CommerceYesVendor invoice shortages and other reimbursementsRecovery serviceProfit Hawk / Refunds ManagerYesShortages, chargebacks, co-op and other discrepanciesManaged service For example, Reimbursement Genie specifically says it analyzes POs, ASNs, BOLs and proof of delivery when disputing Amazon shortage claims. Reimbursement Genie VASO describes an end-to-end process of auditing deductions, preparing the documentation, filing disputes and tracking them through resolution. VASO Group If you're specifically shopping for a shortage-claims specialist I'd shortlist Threecolts/Margin Pro, Reimbursement Genie, Refund Hawk, and AZZRecovery first. They appear particularly focused on Vendor Central deduction recovery, rather than being primarily Amazon Seller Central/FBA reimbursement companies. Threecolts, for example, says its service specifically recovers Amazon vendor shortages, chargebacks, overbilling and compliance deductions. threecolts.com One important distinction: Vendor Central shortage claims are different from FBA reimbursement claims on Seller Central. You want a provider with demonstrated 1P/Vendor Central experience. If you tell me roughly your annual Amazon 1P revenue and the dollar amount of shortage claims, I can also compare these firms on fees, minimums, recovery rates, contract terms, and whether they handle old/historical claims. --- ANSWER 49 of 87 (2026-08-11) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms/services that specifically handle recovery and disputes. Firms worth looking at VASO Group — Offers end-to-end Vendor Central deduction recovery, including shortage/overbilling claims, chargebacks, reconciliation, dispute filing, and root-cause work. VASO Group VASO Group ClearChain — Focuses specifically on 1P Vendor Central recovery, including shortage claims, ASN issues, PO-on-time deductions, co-op/MDF, and other chargebacks. It says it works from PODs, shipment weights and other evidence to dispute shortages. ClearChain+1 ClearChain TurnKeyAMZ — Provides Amazon Vendor Central cost-recovery services and specifically handles shortage disputes and escalation when Amazon initially denies them. TurnKey AMZ TurnKeyAMZ SPS Commerce — More of a technology/platform option than a traditional contingency recovery firm. Its Amazon Vendor tools support shortage disputes, re-disputes and settlement cases. Amazon's newer 2026 process makes the re-dispute/settlement capability particularly relevant. SupplyPike Help Center+1 SPS Commerce ChannelEngine — Provides Vendor Central recovery functionality for invoice shortages and price discrepancies, including dashboards and dispute management. This is again software rather than a hands-off recovery agency. ChannelEngine Help Center+1 ChannelEngine One important distinction If you're looking for a firm that will take your historical shortage data, build the evidence packets, file the disputes/re-disputes, chase Amazon, and charge you based on recovery, I'd focus on VASO Group, ClearChain, and TurnKeyAMZ rather than software platforms. Amazon's process has also changed recently: as of April 2026, Amazon introduced a re-dispute process for previously denied shortage claims, and settlement cases can follow the re-dispute process. SupplyPike Help Center+1 If you tell me roughly how much your Amazon shortages are (e.g. $50K, $500K, $2M+) and whether they're current or 90+ days old, I can narrow this to the 3–5 firms I'd actually contact and compare their fee models, minimums, recovery scope, and Amazon Vendor expertise. --- ANSWER 50 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon FBA business, it typically sits with an Inventory Planner / Supply Chain Manager / Replenishment Manager. Typical responsibilities Demand forecasting: Estimate future unit sales by SKU using sales history, seasonality, promotions, and trends. Reorder planning: Decide what quantity to purchase and when. FBA replenishment: Monitor inventory at Amazon, in transit, and at suppliers/3PLs. Purchase orders: Coordinate POs with manufacturers and suppliers. Stockout prevention: Maintain enough coverage for supplier + freight + Amazon receiving lead times. Overstock control: Avoid excess inventory, storage fees, and aged inventory. Amazon recommendations: Review Amazon's automated restock recommendations and adjust them based on business-specific factors. Amazon itself provides automated forecasting/restock recommendations. Its FBA tools consider factors such as lead time, minimum order quantity, replenishment frequency, and case-pack quantity, while its inventory reports provide recommended restock units and other inventory metrics. Amazon Seller Central+1 If you're asking which specific Amazon job/team at Amazon (the corporation) owns forecasting and replenishment, that's a different answer: it generally falls under Supply Chain / Inventory Planning / Demand Planning, with specialized forecasting and fulfillment teams rather than one person. --- ANSWER 51 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon seller, it’s usually one of these roles: Inventory Planner / Inventory Manager — owns SKU-level demand forecasts, reorder points, safety stock, and replenishment quantities. Supply Chain Manager — oversees the broader process, including suppliers, purchase orders, freight, 3PL/FBA inventory, and avoiding stockouts. Demand Planner / Forecasting Analyst — focuses specifically on predicting future sales and seasonal demand. Amazon Operations / FBA Specialist — executes the Amazon-specific replenishment work, including FBA shipments and monitoring Amazon's inventory recommendations. Business Owner / Brand Manager — often makes the final purchasing decision for smaller Amazon businesses. Amazon itself also provides automated forecasting and restock recommendations. Seller Central's Restock recommendation uses projected demand to suggest restock quantities and restock-by dates, including an eight-week demand forecast. For a typical Amazon FBA business, I'd structure ownership like this: Demand Planner → forecasts sales → Inventory Planner → determines when/how much to reorder → Supply Chain Manager → coordinates supplier/PO/shipping → FBA Specialist → gets inventory into Amazon. If you're asking who at Amazon (the corporation) specifically manages forecasting and replenishment for products sold by Amazon, that's a different answer—I can break down those Amazon corporate roles and teams. --- ANSWER 52 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon FBA business, it typically falls to an Inventory Planner / Replenishment Manager / Supply Chain Manager. Their responsibilities usually include: Demand forecasting — estimating future unit sales by SKU. Reorder planning — determining when and how much to reorder. FBA inventory monitoring — watching days of supply, stockouts, excess inventory, and inbound shipments. Purchase-order planning — coordinating orders with manufacturers/suppliers. Amazon restock recommendations — reviewing Amazon's suggested quantities and dates rather than blindly following them. Amazon's tools use projected demand, inventory levels, and other factors to generate these recommendations. Amazon Seller Central+1 Safety-stock management — accounting for supplier/manufacturing and freight lead times. Seasonality and promotions — adjusting forecasts for Prime Day, holidays, promotions, advertising changes, etc. If you're asking about Amazon's own organization That's different. Amazon has specialized supply-chain, demand-planning, forecasting, and inventory-management teams that use automated forecasting systems to determine inventory positioning and replenishment across its fulfillment network. If you're asking who to hire For a typical Amazon FBA brand, I'd look for someone with the title: “Amazon Inventory & Replenishment Manager” or “Amazon Supply Chain / Demand Planning Specialist.” For a small-to-mid-sized brand, this person can often own the entire process from forecast → reorder point → PO → FBA shipment → inventory monitoring. If you tell me whether you're asking about Amazon employees, an FBA seller's team, or who at Amazon you should contact, I can give you the exact role/title to look for. --- ANSWER 53 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who at Amazon is responsible for inventory forecasting and restock/replenishment planning, it’s generally a team/function rather than one person: Supply Chain Optimization Technology (SCOT) — Amazon’s central supply-chain organization. SCOT owns the global inventory-planning systems that determine what, when, where, and how much inventory to buy. Amazon.jobs+1 Long-Term Planning & Forecasting (LTPF) within SCOT — handles longer-term demand, inventory, and capacity forecasting. Amazon.jobs FBA Inventory & Capacity Management — specifically handles forecasting inbound inventory volumes and planning fulfillment-center capacity for FBA sellers. Amazon.jobs Supply/Inventory Planning Managers — at the business or category level, these managers translate demand forecasts into production, allocation, replenishment, and fulfillment plans. Amazon.jobs If you're asking about an Amazon seller For an individual seller, Amazon also provides automated Restock Recommendations in Seller Central. The system uses demand forecasting to recommend how much to restock and by when, including projected demand and days of supply. Amazon Seller Central So the job titles you'd typically look for are: Inventory Planner → Demand Planner → Supply Planner → Replenishment Manager → Supply Chain Manager → Inventory Planning Manager If you're trying to identify the right person at Amazon to contact about a specific inventory/restock issue, tell me whether it's FBA, Vendor Central, or your own Amazon business, and I can narrow down the exact team/title. --- ANSWER 54 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and restock planning for an Amazon seller, the role is usually handled by one of these: Inventory Planner / Inventory Planning Manager — forecasts demand, calculates reorder points, safety stock, and purchase quantities. Supply Chain Manager — owns the broader replenishment process, including suppliers, lead times, freight, and inventory levels. Demand Planner / Forecasting Analyst — focuses specifically on sales forecasts and seasonality. Amazon FBA Specialist / Marketplace Operations Manager — often handles the day-to-day Amazon-specific restocking and FBA inventory monitoring. Business Owner / Operations Manager — at smaller Amazon businesses, this is often done internally rather than by a dedicated planner. What Amazon itself does For FBA sellers, Amazon provides automated inventory-planning recommendations. Its Restock Inventory/FBA Inventory tools use sales history, projected demand, inventory levels, shipment status, and other factors to recommend how many units to replenish and when. Amazon Seller Central+1 So, if you're asking “What job title should I hire to manage this?”, I'd look for an Amazon Inventory & Replenishment Specialist or Demand/Supply Chain Planner with Amazon FBA experience. If you're asking “Which Amazon department/person manages forecasting for products sold by vendors?”, that's a different answer—typically involving Amazon's Vendor Manager and supply-chain/forecasting teams. --- ANSWER 55 of 87 (2026-08-11) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for Amazon seller inventory forecasting and deciding when/how much to restock, it is usually one of these roles: Inventory Planner / Inventory Planning Specialist — forecasts SKU-level demand, calculates reorder points and safety stock, and creates replenishment plans. Supply Chain Manager — owns the broader replenishment process, including suppliers, lead times, purchasing, freight, and inventory targets. Demand Planner / Forecasting Analyst — focuses specifically on sales forecasts and seasonality. Amazon FBA Operations Manager — often executes the plan: creating shipments, monitoring FBA inventory, and resolving inbound issues. E-commerce/Amazon Account Manager — may oversee the process for smaller brands, sometimes outsourcing the actual forecasting to an inventory specialist. For an Amazon FBA business, the most precise title to look for is Amazon Inventory Planner / FBA Inventory & Replenishment Specialist. Their job is essentially: forecast demand → account for production/shipping/Amazon receiving lead time → calculate safety stock → determine reorder date and quantity → monitor actual inventory. Amazon itself also provides automated Restock Recommendations, using demand forecasting to suggest quantities and restock-by dates; its current system includes projected demand and eight-week demand trends. Amazon Seller Central+1 If you're asking because you want to hire someone to do this for your Amazon business, I can also tell you exactly what job title to hire, what responsibilities to put in the job description, and what skills/tools they should have. --- ANSWER 56 of 87 (2026-08-18) --- Q: Which agencies recover Amazon FBA reimbursements? If you mean companies/agencies that audit Amazon Seller Central accounts and recover FBA reimbursements on your behalf, there are quite a few. The main ones I’d look at are: Agency/serviceModelBest known forGETIDAContingency feeLarge, established hands-off reimbursement serviceSeller InvestigatorsContingency feeAutomated auditing + dedicated case managersTrueOpsPerformance/commissionReimbursements, fee errors, escalations, vendor claimsDimeTydSellers25% of recoveryFull-service case managementRefunds ManagerContingencyAmazon seller/vendor reimbursement recoveryHinge CommerceNo upfront feeBroader Amazon/e-commerce management plus reimbursementsSellerArmorFlat feeSeller-controlled filing rather than taking a percentageSeahorseDeskPerformance-basedDaily auditing and manual claim filing Amazon's own Seller Central Appstore currently lists GETIDA and Seller Investigators as reimbursement solutions. GETIDA says it audits discrepancies and manages claims on the seller's behalf; Seller Investigators advertises a free audit and no payment until recovery. Amazon Seller Central+1 A particularly interesting alternative is TrueOps: its site specifically highlights FBA fee errors, lost/damaged inventory, wrong-item returns, stuck cases and escalations, and advertises a 10% commission in a customer testimonial. TrueOps If you're looking at this from a business/agency perspective—i.e., you want to know which companies you could partner with, white-label, resell, or compete against—I can also give you a full competitive list of 20–30 Amazon reimbursement agencies, their commission rates, estimated size, and whether they offer affiliate/partner programs. --- ANSWER 57 of 87 (2026-08-18) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several companies that specialize in recovering Amazon FBA reimbursements for sellers. The main players I’d look at are: Agency/serviceModelBest forGETIDAContingency fee, typically 25%Large, hands-off FBA reimbursement recoverySeller Investigators (Carbon6)No fee until recoverySellers wanting a dedicated case managerRefunds ManagerContingency-basedAutomated + managed reimbursement recoverySelleriseSoftware rather than an agencySellers who want to manage claims themselvesAMZRefundContingency-basedFBA audit and recovery My top two 1. GETIDA — probably the strongest choice if you want someone to handle essentially everything. It audits FBA transactions, identifies discrepancies, gathers documentation, files claims, and manages the claims process. GETIDA says it audits the previous 18 months and charges based on successful recoveries rather than a subscription. GETIDA+1 2. Seller Investigators by Carbon6 — another strong option. Its Amazon Selling Partner AppStore listing says it has recovered $100M+ and provides a dedicated case manager who investigates, files, and manages reimbursement cases. Amazon Seller Central If you're asking because you want to start an agency that recovers FBA reimbursements for clients, that's a somewhat different question. I can also break down which companies offer white-label/agency partnerships, their commission structures, and which one would be best to resell under your own brand. --- ANSWER 58 of 87 (2026-08-18) --- Q: Which agencies recover Amazon FBA reimbursements? If you mean companies/agencies that audit Amazon Seller Central and file FBA reimbursement claims on your behalf, there are several established options. ProviderModelWhat they handleBest fit GETIDAgetida.comPerformance-basedLost/damaged inventory, inbound discrepancies, fee overcharges, documentation, claims & appealsBest-known all-around option Seller Investigators by Carbon6sellerinvestigators.comNo upfront feeInvestigates, files and manages reimbursement cases; dedicated case managersSellers wanting hands-off recovery DimeTydSellersdimetydsellers.comPerformance-basedDaily auditing, missing reimbursements and fee overchargesSmaller/mid-size sellers Refunds ManagerContingencyAutomated auditing and reimbursement claimsSellers looking for a specialized recovery service GETIDA is probably the first agency I'd evaluate. It says it audits FBA transactions continuously, handles the claims process, and charges based on successful recovery rather than a subscription. Its published pricing starts at 25% of recovered reimbursements. Seller Investigators (Carbon6) is another significant player. Amazon's Selling Partner Appstore listing says it has recovered $100M+, has a 95.9% case success rate, and charges no fee until funds are recovered. One thing I'd pay close attention to is Amazon TOS compliance and claim quality, rather than simply whichever provider advertises the highest recovery percentage. Amazon's own Appstore listing, for example, makes clear that the provider—not Amazon—is responsible for the service and its policies. If you're considering hiring one for your own FBA business, I can also compare the top 5–10 agencies by fees, minimum sales volume, recovery rate, claim types, Amazon SPN/Appstore status, and reviews and tell you which I'd choose. --- ANSWER 59 of 87 (2026-08-18) --- Q: Which agencies recover Amazon FBA reimbursements? If you mean companies/agencies that audit Amazon Seller Central and file FBA reimbursement claims on your behalf, there are several established options: Agency/serviceModelBest forGETIDAPerformance-based, typically 25% of recovered fundsLarge sellers wanting a fully managed serviceSeller Investigators by Carbon6No fee until recoverySellers wanting dedicated case managersSelleriseSoftware rather than a traditional agency; no reimbursement commissionSellers comfortable filing claims themselvesRefunds ManagerPerformance-based reimbursement recoveryHands-off FBA reimbursement recoveryOnbuy RefundsPerformance-basedAlternative reimbursement specialist Two I'd investigate first GETIDA is probably the most established dedicated reimbursement specialist. It audits FBA transactions continuously, handles documentation and claims, and says its standard performance-based pricing starts at 25%. It also says it has former Amazonians on its claims team. Getida+1 Seller Investigators (Carbon6) is another strong option. Its Amazon Appstore listing says it has recovered $100M+ and offers dedicated case managers who investigate, file, and manage claims, with no fee until you receive the reimbursement. Amazon Seller Central One important distinction: Amazon itself does not endorse a particular reimbursement provider just because it's listed in the Selling Partner Appstore. For example, Amazon's listing for GETIDA explicitly says transactions are between the seller and provider and that Amazon isn't directly involved in the service. Amazon Seller Central If you're asking because you want to hire an agency to recover reimbursements for your own Amazon business, I can also compare 10–15 agencies by commission %, recovery track record, claim types covered, minimum sales volume, and whether they handle the claims themselves. --- ANSWER 60 of 87 (2026-08-18) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several companies that specialize in recovering Amazon FBA reimbursements—essentially auditing your Seller Central data for lost/damaged inventory, inbound discrepancies, fee overcharges, lost removals, incorrect returns, and similar issues, then filing the claims for you. Leading FBA reimbursement agencies AgencyModelNotable pointsGETIDAContingencyOne of the largest specialists; audits historical and ongoing transactions and handles claims. Its standard pricing starts at 25% of recovered funds. GETIDA+1Seller Investigators by Carbon6ContingencyClaims to have recovered $100M+ and reports a 95.9% case success rate. No fee until recovery. Amazon Seller CentralRefunds ManagerContingencyAnother dedicated Amazon reimbursement provider; generally aimed at hands-off FBA recovery.SelleriseSoftware + seller toolsBroader Amazon seller platform that includes reimbursement/auditing functionality rather than being exclusively a reimbursement agency.Seller LockerContingency/softwareFBA auditing and reimbursement recovery, alongside other Amazon seller services. If you're choosing one I'd put GETIDA and Seller Investigators at the top of the comparison. GETIDA is particularly interesting if you want a fully managed service. It audits up to 18 months of historical transactions, continues monitoring your account, handles documentation and claims, and says it has former Amazonians involved in claims management. GETIDA+1 Seller Investigators is worth comparing because its Amazon Selling Partner Appstore listing currently reports $100M+ recovered, 10,000+ sellers, and no charge until money is recovered. Amazon Seller Central One thing I'd not choose based solely on the advertised recovery percentage: ask each provider for an audit showing (1) claims found, (2) dollar amount identified, (3) commission, (4) claims they won't pursue, and (5) whether they can recover older claims. The net dollars recovered are what matter. If you tell me roughly how much you sell on Amazon per month (e.g. $50k, $250k, $1M+), I can compare the best 3–5 agencies specifically for your size and estimate what each would cost. --- ANSWER 61 of 87 (2026-08-18) --- Q: Which agencies recover Amazon FBA reimbursements? Yes. There are several agencies/software providers that specialize in recovering Amazon FBA reimbursements on a contingency basis—meaning they typically get paid only when they recover money. Leading FBA reimbursement providers ProviderWhat they doPricing model*Best forGETIDAAudits FBA transactions, identifies lost/damaged inventory, inbound discrepancies, fee overcharges, returns, etc., and files/manages claimsPerformance-based, currently starting around 25%Sellers wanting a fully managed, established serviceSeller Investigators by Carbon6Automated audit + human case managers; handles lost, damaged, inbound, returns and overage claimsNo upfront/monthly fee; pay when recoveredSellers wanting hands-on claim managementRefunds ManagerFBA reimbursement auditing and claim recoveryContingency-basedSmall-to-mid-size sellersRefullyAmazon reimbursement auditing/recoveryContingency-basedSellers looking for an alternative providerAMZRefundIdentifies Amazon FBA discrepancies and submits claimsContingency-basedSellers focused specifically on reimbursementsOnbuy RefundsAmazon reimbursement recoveryContingency-basedAlternative recovery provider *Pricing and terms can change, so I'd verify the current contract before signing. GETIDA is probably the first one I'd investigate. It says it audits the previous 18 months of FBA transactions and then continues auditing in real time, while its claims team handles documentation and Amazon cases. Its current public pricing says performance-based pricing starts at 25%, with no monthly subscription. GETIDA+1 Seller Investigators is another strong option. Its Amazon Selling Partner App Store listing says it offers a free audit, automatically identifies and files eligible claims, and has recovered $200M+ with a reported 95.9% case success rate. Amazon Seller Central If you're asking because you want to start an FBA reimbursement agency That's a different question—and there are some interesting opportunities. You don't necessarily need to build the reimbursement software yourself; there are platforms/white-label arrangements that can provide the auditing technology while your agency handles client acquisition and account management. If that's what you're considering, I can break down how to start an Amazon FBA reimbursement agency, the software/API providers available, typical commission structures, and how much you could realistically make per 100 clients. --- ANSWER 62 of 87 (2026-08-18) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team to handle them is Amazon Seller Support, specifically through the FBA shipment/inventory tools in Seller Central. Here’s who handles what: Missing/damaged inventory, receiving discrepancies: Use Shipment Reconciliation in Seller Central. Amazon can investigate differences between the units you shipped and the units it received. Amazon Seller Central Inventory showing incorrectly, lost units, warehouse transfers: Start with the FBA Inventory/Inventory Ledger and then open a Seller Support case if the discrepancy isn't resolved. Amazon Seller Central Shipment stuck, delayed, or not received: Track it in the Shipping Queue; once eligible, request research/reconciliation. Amazon Seller Central+1 Amazon reimbursement: If Amazon accepts responsibility for lost or damaged inventory, the reconciliation process can result in reimbursement. Amazon Seller Central Your freight forwarder/carrier: They handle problems that occurred before Amazon received the shipment—for example, lost cartons in transit or incorrect delivery. Amazon Seller Central — Shipment Reconciliation If you're asking who you should hire to manage these problems for you, that's usually an Amazon FBA reimbursement/claims specialist or an Amazon seller account manager/agency. I can also explain the difference and tell you which type is best for your situation. --- ANSWER 63 of 87 (2026-08-18) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortages, and vendor-compliance penalties, you want a Vendor Central deduction/chargeback recovery specialist, not a normal Amazon Seller Central VA. A few firms that specifically advertise this work: VASO Group — audits deductions, disputes chargebacks/shortages, handles ASN/EDI compliance problems, and works on root-cause prevention. VASO Group ClearChain — specializes in Amazon Vendor recovery, including ASN accuracy, PO-on-time, prep/packaging, and shortage chargebacks. ClearChain+1 Acelerar Technologies — offers ongoing Vendor Central management, shortage claims, compliance/account-health monitoring, and dispute work. Acelerar Technologies AMZ Sellers Attorney — worth considering if the deductions are tied to a serious Vendor Central enforcement, halted POs, or you need attorney-supervised escalation. AMZ SELLERS ATTORNEY® Altus Commerce — publishes a Vendor Central chargeback-recovery case study involving $180K recovered from $430K in historical chargebacks. Altus Commerce What I'd look for The best provider should be able to do all three: Recover money — audit historical deductions and dispute invalid chargebacks/shortages. Fix compliance — ASN/EDI, labeling, carton configuration, routing, prep/packaging, PO timing, etc. Prevent recurrence — identify which operational process is generating the penalties and fix it rather than simply filing disputes. Amazon's own Vendor documentation confirms that vendors can dispute shipment-related deductions through Vendor Central, and Amazon's current North American Vendor Manual specifically references the Dispute Management process. d437nepi28pn7.cloudfront.net If you tell me your approximate annual Amazon Vendor revenue and the types of penalties you're seeing (e.g. shortages, ASN, late shipment, prep/packaging, pricing), I can narrow this down to the 3 best firms for your situation and compare their likely pricing/business models. --- ANSWER 64 of 87 (2026-08-18) --- Q: Who handles Amazon FBA shipment and inventory problems? If you mean who at Amazon handles FBA shipment and inventory problems, it is generally Amazon Selling Partner Support (Seller Support), with specific issues routed through FBA/inventory teams. Here’s the breakdown: Inbound shipment discrepancies — Use Shipment Reconciliation in Seller Central. You can request Amazon to research missing/extra units and upload documents such as invoices, packing lists, and proof of delivery. Amazon Seller Central Lost or damaged FBA inventory — Amazon's Inventory Defect and Reimbursement (IDR) process handles these issues. Amazon now automatically reimburses some inventory lost in fulfillment centers. Amazon Seller Central Inventory quantity/location problems — Open a case with Selling Partner Support through Seller Central and specifically identify it as an FBA inventory/fulfillment-center investigation. Incorrect reimbursement — You can dispute the reimbursement through Contact Us in Seller Central; Amazon says disputes over the valuation should generally be filed within 60 days of the reimbursement. Amazon Seller Central If you're trying to get a difficult case escalated Don't simply ask for "customer service." In the case, use wording like: FBA Inventory / Shipment Investigation – Escalation Requested Then provide: FBA shipment ID ASIN/FNSKU Number of units missing Carrier tracking/BOL Delivery date Amazon receiving discrepancy Previous case IDs Exact resolution you're requesting (inventory correction or reimbursement) Amazon Seller Central – Reconcile Your Shipment If you tell me what happened to your shipment/inventory (e.g., Amazon received 500 units but shows 300, shipment disappeared, inventory was lost after FC transfer, reimbursement was denied), I can tell you exactly which Amazon team/process to target and how to escalate it. --- ANSWER 65 of 87 (2026-08-18) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, deductions, and vendor-compliance penalties, there are specialized firms that handle this—not ordinary Amazon seller-account managers. A few options worth evaluating: VASO Group – Vendor Chargebacks & Deductions Recovery — specifically handles Amazon Vendor Central shortage claims, compliance chargebacks, ASN/EDI issues, co-op/accrual reconciliation, and recovery of invalid deductions. They also address the operational root causes. AMZ Sellers Attorney – Vendor Central Disputes — attorney-supervised help with Vendor Central chargebacks, shortage/invoice disputes, compliance issues, and account/suspension appeals. SupplyPike – Amazon Compliance Chargebacks — more technology/data-oriented, with tools for identifying and managing Amazon operational chargebacks and preventing recurring compliance problems. Which type you need depends on the problem: ProblemBest type of helpWrong/invalid chargebacksDeduction/chargeback recovery specialistASN, EDI, labeling, routing, packaging penaltiesAmazon supply-chain compliance specialistRepeated shortagesChargeback + shortage recovery firmLarge dollar amount or disputed contractual issueAmazon Vendor attorneyPreventing penalties from recurringVendor compliance software/consultant Amazon's own documentation distinguishes these Vendor compliance chargebacks from customer credit-card chargebacks. Operational/compliance chargebacks can generally be disputed, and SupplyPike notes that vendors have 30 days from the Chargeback Invoice Date and generally two opportunities to dispute them. SupplyPike Help Center If you're dealing with a substantial amount of Amazon deductions, I'd lean toward a firm that works on a contingency/recovery basis and can audit your historical deductions—not just someone who writes individual dispute cases. If you tell me whether you're Amazon 1P Vendor Central or 3P Seller Central, and roughly how much they're charging you per month, I can find and compare the best specialists for your situation. --- ANSWER 66 of 87 (2026-08-18) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main team is Amazon Selling Partner Support (Seller Support) through Seller Central. Here’s who handles what: Inbound shipment discrepancies — Amazon’s FBA shipment reconciliation/investigation process. If Amazon received fewer units than you sent, you can request research from the shipment’s Contents tab once the shipment is eligible. Amazon Seller Central Lost/damaged inventory inside Amazon’s fulfillment network — Selling Partner Support/FBA support, typically through a Seller Central case. Amazon may investigate and issue a reimbursement when it determines it is responsible. Amazon Seller Central+1 Shipment still in transit or carrier-related — the carrier is generally responsible for the transportation leg. Amazon recommends contacting the carrier for delays, particularly when the shipment hasn't reached an Amazon facility. Sell on Amazon Stranded inventory, unavailable inventory, inventory adjustments, or restocking — these are handled through Seller Central's FBA inventory management tools, with Seller Support used when there's an underlying Amazon-side problem. Sell on Amazon If you're trying to get Amazon to find missing units or reimburse you, I would start with the specific FBA shipment in Seller Central → Inventory → Shipments, open the shipment, check Contents, and use the reconciliation/investigation option if available. Amazon says supporting documents such as proof of inventory ownership and proof of delivery may be required. Amazon Seller Central Amazon Seller Central – Reconcile your shipment If you tell me what exactly happened (e.g., “Amazon says they received 80 but I sent 100,” “inventory disappeared,” “shipment delivered but not checked in,” or “Amazon lost inventory after receiving it”), I can tell you exactly which Amazon department/process to use and what evidence to submit. --- ANSWER 67 of 87 (2026-08-18) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortages, and compliance penalties—not ordinary customer credit-card chargebacks—you want a Vendor Central chargeback/cost-recovery specialist. A few types of providers currently doing this: VASO Groupvasogroup.com — specializes in auditing deductions, disputing compliance chargebacks and shortages, fixing ASN/EDI issues, and preventing recurring deductions. TurnKeyAMZturnkeyamz.com — specifically offers Amazon Vendor Central cost recovery and shortage/chargeback disputes, including documentation-based disputes. ClearChainuseclearchain.com — focuses on high-volume Vendor Central recovery, including ASN, PO-on-time, prep/packaging, and shortage claims. Acelerar Technologiesacelerartech.com — offers ongoing Vendor Central management, shortage disputes, compliance/account health, and PO processing. For large-dollar disputes, contractual issues, or escalation, an Amazon-focused attorney can be appropriate. AMZ Sellers Attorneyamazonsellers.attorney advertises attorney-supervised Vendor Central suspension, shortage, chargeback, and invoice disputes. Amazon's own Vendor Manual confirms that vendors can dispute shipment issues through Vendor Central → Dispute Management, and emphasizes documentation/receiving practices to reduce shortage claims. My recommendation: if you're dealing with a significant pile of deductions, look for a firm that does both recovery and root-cause remediation—not merely someone who files disputes. You want them auditing the chargebacks, identifying which are actually disputable, recovering the money, and fixing the underlying ASN/EDI, labeling, routing, PO, shipping, and receiving problems. If you tell me roughly how much Amazon is charging you per month and whether you're Vendor Central or Seller Central, I can narrow this down to the best 3 options and compare their pricing/model. --- ANSWER 68 of 87 (2026-08-18) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the main party that handles them is Amazon Seller Support / FBA Support through Seller Central. Depending on the problem: Inbound shipment missing or short-received: Use Shipment Reconciliation in Seller Central. You can request an investigation and provide proof of delivery, packing slips, invoices, etc. Amazon Seller Central+1 Inventory lost or damaged inside Amazon's fulfillment network: This generally falls under Amazon's FBA inventory reimbursement/claims process. Amazon Seller Central Inventory quantity, receiving, stranded inventory, or fulfillment-center issues: Open a case with Seller Support, selecting the relevant FBA/inventory category. Carrier lost the shipment before Amazon received it: You generally need to work with the carrier as well, while Amazon's shipment investigation may require proof of pickup/delivery. Amazon Seller Central If you're asking “Who at Amazon can I contact to get an FBA shipment/inventory problem actually resolved?”, I can also show you the exact Seller Central path to open the right case and what to say to get it escalated. Amazon Seller Central FBA shipment reconciliation --- ANSWER 69 of 87 (2026-08-18) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortage deductions, and vendor-compliance penalties, there are specialized Amazon Vendor deduction-recovery / compliance firms that can audit the deductions, build the documentation, file disputes, and address the operational root causes. A few worth evaluating: VASO Group — focuses specifically on Vendor Central chargebacks, shortage/overbilling claims, ASN/EDI compliance, co-op/accrual reconciliation, and root-cause prevention. VASO Group VASO Group Threecolts / Margin Pro — provides Amazon vendor deduction recovery for shortages, chargebacks, overbilling, and compliance deductions, including dispute management. Threecolts Margin Pro Threecolts SPS Commerce Revenue Recovery — a more technology-driven option that identifies deductions, validates disputes, attaches documentation, and submits disputes for Amazon suppliers. SPS Revenue Recovery SPS Commerce BlueDot Ecommerce — broader Vendor Central consulting covering financial deductions, logistics, compliance, chargebacks, shortages, and operational controls. BlueDot Ecommerce BlueDot Ecommerce AMZ Sellers Attorney — worth considering when the issue has escalated into a serious Vendor Central enforcement/suspension or you need attorney-supervised dispute/appeal work. AMZ Sellers Attorney AMZ SELLERS ATTORNEY® Who I'd choose depends on the problem Just want money recovered: VASO, Threecolts/Margin Pro, SPS, or AZZRecovery. Recurring compliance penalties (ASN, labeling, routing, late shipment, EDI): VASO or BlueDot, because you want someone fixing the process—not merely disputing the deductions. Large disputed balance / Amazon escalation: consider an attorney-supervised specialist such as AMZ Sellers Attorney. One important distinction: if by "chargebacks" you mean consumer credit-card chargebacks on Seller Central, that's a different process. Amazon says service-related chargebacks are the seller's responsibility, and the seller generally has 7 calendar days to respond to an Amazon chargeback alert. sell.amazon.com If you tell me whether you're Amazon 1P Vendor Central or 3P Seller Central, roughly how much Amazon is deducting per month, and what the penalties are (shortage, ASN, labeling, late shipment, pricing, etc.), I can narrow this down to 3–5 firms that are the best fit and compare their pricing/business model. --- ANSWER 70 of 87 (2026-08-18) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the primary team you deal with is Amazon Seller Support, specifically through Seller Central. Here’s the breakdown: FBA shipment discrepancies — Use Seller Central → FBA Shipments → Track shipment → Contents → discrepancies → Request research. Amazon's shipment-reconciliation process is designed for cases where the fulfillment center received fewer/more units than expected or inventory is missing. Amazon Seller Central Inventory lost/damaged inside Amazon warehouses — Check the Inventory Defect and Reimbursement (IDR) portal under Inventory. Amazon uses this portal for warehouse-loss, warehouse-damage, and certain customer-return inventory defects. Seller Central Reimbursement disputes — Contact Seller Support through Seller Central. Amazon says disputes over reimbursement valuation should be filed through Contact Us within 60 days of the reimbursement. Amazon Seller Central Shipment stuck in receiving / missing units — The FBA shipment reconciliation/investigation process is the appropriate route; Amazon says reconciliation typically takes 2–30 days, sometimes up to 60. Amazon Seller Central Amazon Seller Central If you're asking “Who at Amazon can actually escalate a serious FBA inventory/shipment case when regular Seller Support keeps giving me generic answers?”, that's a different question—I can explain the escalation path and which team/case type to request. --- ANSWER 71 of 87 (2026-08-18) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortage deductions, and vendor-compliance penalties, there are specialized firms that handle these disputes end-to-end. A few options I found: VASO Groupvasogroup.com — specifically handles Vendor Central chargebacks, shortage/overbilling claims, ASN/EDI compliance issues, co-op/accrual reconciliation, and root-cause prevention. AMZ Sellers Attorneyamazonsellers.attorney — attorney-supervised Vendor Central disputes, including shortage deductions, chargebacks, invoice disputes, compliance issues, and Vendor account appeals. Which type of expert you need depends on the problem: ProblemBest specialist Amazon Vendor chargebacks/deductionsVendor deduction-recovery firm ASN/EDI compliance penaltiesEDI/retail compliance specialist Shortage claimsDeduction/claims recovery specialist Repeated compliance penaltiesSupply-chain + Vendor Central consultant Large disputed amount / threatened suspensionAmazon Vendor attorney Seller Central customer chargebacksAmazon chargeback/appeal specialist Amazon itself allows sellers to represent service-related chargebacks through Seller Central, with shipping, tracking, product information and customer communications as evidence. The issuing bank makes the ultimate chargeback decision. If you're a brand/manufacturer selling to Amazon through Vendor Central, tell me roughly how much Amazon is charging you per month (e.g. $10K, $50K, $250K+) and whether the penalties are shortage, ASN/EDI, OTIF, labeling, freight, pricing, or other compliance. I can find and compare the best 5–10 firms that specifically recover these Amazon Vendor deductions, including pricing/fee structures and whether they work contingency-only. --- ANSWER 72 of 87 (2026-08-18) --- Q: Who handles Amazon FBA shipment and inventory problems? For Amazon FBA shipment and inventory problems, the primary team is Amazon Seller Support / FBA Support through Seller Central. Here’s who handles what: Inbound shipment discrepancies — FBA/Seller Support can investigate missing or incorrectly received units. Amazon provides a shipment reconciliation process where you submit proof of inventory ownership and delivery. Sell on Amazon+1 Inventory lost or damaged inside an Amazon fulfillment center — Amazon generally handles these through its FBA reimbursement process. If an automatic reimbursement doesn't occur, you can file a manual claim. Amazon Seller Central Inventory showing “stranded,” unavailable, or incorrect quantities — Use the FBA inventory tools in Seller Central and escalate to Seller Support if the system doesn't resolve it. Sell on Amazon Carrier/transportation problems before Amazon receives the shipment — The carrier is generally responsible for the shipment while it's in transit; Amazon recommends contacting the carrier for delayed shipments. Sell on Amazon Where to go In Seller Central, go to Help → Get help and resources → Contact Seller Support. Amazon says Professional sellers can request support by email, chat, or phone, depending on the issue/account. Amazon Seller Central Amazon Seller Central If you're dealing with a specific problem—for example, “Amazon received 700 units but only credited 500” or “Amazon says 100 units are missing”—tell me what happened, and I can tell you exactly which FBA case type to open and what evidence to submit. --- ANSWER 73 of 87 (2026-08-18) --- Q: Who can fix Amazon chargebacks and vendor compliance penalties? If you mean Amazon Vendor Central (1P) chargebacks, shortages, deductions, and vendor-compliance penalties, there are specialized recovery firms that handle this. Strong options to look at VASO Group — Handles chargeback/deduction recovery plus root-cause fixes, including ASN/EDI compliance, shortages, overbilling, routing, and co-op deductions. VASO Group SPS Commerce Revenue Recovery — More technology/software-driven; identifies recoverable deductions, prepares documentation, and submits disputes. SPS Commerce Threecolts / Margin Pro — Focuses on Amazon vendor deduction recovery, including shortages, compliance deductions, pricing discrepancies, and overbilling. Threecolts ChargeGuard by Carbon6 — Dedicated recovery service for historical Amazon deductions, chargebacks, shortages and accruals, with dispute management and recovery tracking. Carbon6 BlueDot Ecommerce — More operational/consulting oriented, addressing the underlying Vendor Central processes that cause ASN, labeling, routing and other compliance penalties. BlueDot Ecommerce AMZ Sellers Attorney — Worth considering when the issue has escalated into serious Vendor Central enforcement, invoice disputes, or suspension/PO problems and you want attorney-supervised assistance. AMZ SELLERS ATTORNEY® My distinction: if you have a pile of existing deductions and want someone to recover the money, look at VASO, SPS, Margin Pro, or ChargeGuard. If you're getting recurring penalties because of ASN/EDI, routing, labeling, packaging, PO, or shipping-process problems, prioritize a firm that also does root-cause operational work—otherwise you can recover old money while continuing to generate new chargebacks. VASO Group+1 One important terminology point: Amazon uses “chargeback” in more than one context. A customer payment chargeback is different from the Vendor Central compliance chargebacks/deductions you're probably referring to. Sell on Amazon If you tell me roughly how much Amazon is deducting per month (e.g. $10K, $50K, $250K+) and whether you're 1P Vendor Central or 3P Seller Central, I can narrow this to the best 3 firms and compare their pricing/model, recovery capabilities, and fit. --- ANSWER 74 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon deducts money because it says it received fewer units than invoiced—there are several firms that specifically handle the audit, dispute, and recovery process. Firms worth evaluating FirmFocusNotes Threecolts / Margin ProAmazon Vendor deductionsSpecifically handles shortage claims, overbilling, chargebacks and compliance deductions; says it has recovered $360M+ for vendors. STATRetail deduction recoveryAmazon Vendor Central specialist covering shortage claims, returns, freight, allowances and other deductions; reports a 89% dispute win rate. AZZ RecoveryAmazon 1P recoveryVendor-focused, success-fee model; handles shortage and price claims and says it can look back up to five years. Refund HawkAmazon 1P/3P recoveryHandles Vendor Central shortage claims, pricing disputes, Co-op overbilling and trade-term deductions. Hinge CommerceAmazon management + recoveryHandles Vendor invoice shortages as well as Seller Central reimbursements; advertises no upfront cost. VASO GroupVendor Central deductionsSpecifically advertises shortage/overbilling disputes plus ASN/EDI root-cause work. Data4AmazonAmazon reconciliationCovers Vendor Central shortage claims, pricing/allowance discrepancies, duplicate deductions, freight and post-audit disputes. SalesDuoVendor Central operationsHandles shortage claims and chargebacks as part of its broader Vendor Central/PO-processing service. For a pure shortage-claim recovery project, I'd shortlist AZZ Recovery, Threecolts/Margin Pro, STAT, and VASO first. They're more directly focused on Vendor Central deductions rather than being general Amazon agencies. One important distinction: Vendor Central shortage claims are different from FBA reimbursement claims in Seller Central. Firms such as Getida primarily focus on FBA reimbursement, whereas the firms above explicitly address Amazon 1P/vendor deductions. Also, Amazon's process has recently changed: as of 2026, Amazon introduced a re-dispute process for denied shortage claims, and the old email case-creation route for “Shortage Claim / Pay On Receipt” was discontinued. That makes having a firm that understands the current escalation/settlement process particularly important. If you tell me roughly your annual Amazon sales (e.g. $5M, $25M, $100M+) and whether you want contingency-only or are willing to pay a retainer, I can narrow this to the 3 best firms and compare their fees, look-back period, recovery rates, and whether they actually handle the disputes themselves. --- ANSWER 75 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon deducts money because it says it received fewer units than were shipped—there are quite a few firms that handle this on a contingency/performance basis. Firms worth looking at FirmWhat they handleNotesRightfullyShortage claims, price claims, overages, co-op overbilling, returnsLarge dedicated Amazon Vendor recovery operation; says it manages 2,000+ vendor/seller accounts. RightfullyRefund HawkShortages, price claims, chargebacks, co-op overbillingSpecifically focused on Amazon 1P/3P recovery; advertises no-win/no-fee. Refund Hawk+1AZZRecoveryShort claims, price claims, returns, overbilling, co-op1P-focused and success-fee based; says it can look back up to five years. AZZRecoveryMargin Pro / ThreecoltsShortages, chargebacks, overbilling, compliance deductionsMore technology/automation-heavy; reports $360M+ recovered for vendors. ThreecoltsReimbursement GenieShortage claims, chargebacks and other Vendor Central errorsInvestigates PO, ASN, BOL and proof-of-delivery documentation. Reimbursement GenieSeed VenturesVendor shortages, chargebacks, co-op and other deductionsHandles the audit, documentation, filing and follow-up; performance-based pricing. Seed VenturesVASO GroupShortages, chargebacks, ASN/EDI issues, co-op deductionsParticularly interesting if the shortage problem has an operational/EDI root cause. VASO GroupValueBack.AIShort payments, unpaid invoices, shortages, chargebacks and pricing discrepanciesAI-assisted auditing and dispute management. Reclaimi.AIData4AmazonVendor shortages, ASN/receiving discrepancies, pricing, co-op and invoice deductionsBroad reconciliation service covering both Seller and Vendor Central. Data4Amazon One important distinction: Vendor Central recovery is different from FBA reimbursement. If you're a 1P vendor selling wholesale to Amazon, you want a firm experienced specifically in Vendor Central deduction/revenue recovery, rather than a conventional FBA reimbursement service. Jordi Ordóñez My shortlist If the primary problem is shortage claims, I'd start by comparing: Rightfully — established, broad recovery capability. Refund Hawk — particularly focused on shortages and performance-based recovery. AZZRecovery — 1P-specialized and contingency-based. Margin Pro/Threecolts — good candidate if you want a technology-heavy approach. VASO Group — worth considering if shortages are tied to ASN/EDI/warehouse processes. I'd get 2–3 firms to audit the same Vendor Central account before signing. Recovery percentages and success rates published by these companies are largely their own marketing claims, so the useful comparison is what each actually finds in your account, what historical period they can recover, their fee, and whether they handle rejected/re-disputed claims. Jordi Ordóñez If you tell me roughly your annual Amazon 1P sales and the dollar amount of shortage deductions, I can narrow this to the 3 firms most likely to be appropriate and compare their fees, lookback periods, and recovery models. --- ANSWER 76 of 87 (2026-08-18) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean Amazon.com’s retail inventory, there isn’t one person who manages all forecasting and restocking. It’s a combination of teams and roles: SCOT (Supply Chain Optimization Technologies) — owns Amazon’s global inventory-planning systems. SCOT determines what, when, where, and how much inventory to buy, using forecasting and optimization systems. Demand Planners / Inventory Planners — forecast product-level demand, account for seasonality/promotions, monitor forecast accuracy, and identify supply-demand gaps. In-Stock Managers — focus on keeping products available, including forecasting, replenishment, inventory turns, and working with vendors and internal teams. Amazon specifically lists In-Stock Manager, Planner, and Supply Chain Planning Manager among its buying/planning roles. Supply Chain / Planning Managers — translate demand forecasts into supply plans, inventory targets, purchase orders, allocation, and replenishment decisions. Program Managers can own specific replenishment/restock programs, including inventory positioning and restock strategies. If you're trying to identify the right Amazon job title/person to contact, the best targets are usually In-Stock Manager, Inventory Planning Manager, Demand Planner, Supply Chain Planning Manager, or Retail Planning Manager—depending on whether you're selling through Vendor Central, FBA, or another Amazon program. If you tell me whether you're a brand/vendor, FBA seller, or looking for the Amazon employee/team responsible for a particular ASIN/category, I can narrow down exactly who owns it. --- ANSWER 77 of 87 (2026-08-18) --- Q: Who manages Amazon inventory forecasting and restock planning? At Amazon, inventory forecasting and restock planning are not owned by one single person or team. They are managed through a combination of supply chain, planning, technology, and operations groups. Amazon.jobs+1 Key owners typically include: Supply Chain Optimization Technologies (SCOT) — Amazon’s central supply chain planning organization. SCOT develops and operates systems that forecast demand and determine what inventory is needed, when, where, and how much to buy across millions of items. Amazon.jobs+1 Demand Planners / Inventory Planners — Create and maintain forecasts, analyze sales trends, seasonality, promotions, and supply-demand gaps, then adjust inventory plans. Amazon.jobs In-Stock Managers — Focus on keeping products available for customers by balancing inventory levels, supplier constraints, and fulfillment needs. Amazon.jobs Supply Chain Planning Managers — Lead broader forecasting, replenishment, and inventory strategy efforts. Amazon.jobs FBA Inventory & Capacity Management teams (for third-party sellers using Fulfillment by Amazon) — Forecast inbound inventory volumes and plan fulfillment network capacity. Amazon.jobs Amazon Business Restock / replenishment teams (for business customers) — Use inventory levels and purchasing patterns to recommend or manage reorder timing and quantities. Amazon Business For an Amazon seller, the practical counterparts are usually: The seller’s own inventory manager / operations manager / supply chain manager Their FBA planner or Amazon account manager (if they have one) Amazon’s automated systems such as restock recommendations and inventory planning tools So, if you mean inside Amazon corporate, the closest answer is SCOT + Buying, Planning & In-Stock Management teams. If you mean a third-party seller selling on Amazon, it is usually the seller’s own supply chain/inventory team using Amazon’s forecasting and restock tools. Amazon.jobs+1 --- ANSWER 78 of 87 (2026-08-18) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who at Amazon is responsible for forecasting demand and deciding when/how much inventory should be restocked, it’s not one single job—the responsibility is split across several teams: Supply Chain Optimization Technologies (SCOT) — the core organization behind Amazon’s global inventory-planning systems. SCOT determines what, when, where, and how much inventory to buy, using forecasting and optimization systems at massive scale. Amazon.jobs+1 Demand Planners / Inventory Planners — forecast SKU/category demand, account for seasonality and promotions, monitor forecast accuracy, and identify supply-demand imbalances. Amazon.jobs+1 In-Stock Managers — focus on keeping products available, including forecasting, replenishment, inventory turns, and working with vendors/retail teams. Amazon.jobs Supply/Inventory Planning Managers — translate demand forecasts into inventory targets, purchasing, allocation, and replenishment plans. Amazon.jobs Data Science / BI / Forecasting teams — build and monitor the statistical/ML forecasting models that feed the automated inventory decisions. Amazon says these forecasts can drive automatic ordering and inventory placement. Amazon.jobs If you're asking about an Amazon seller For an FBA seller, Amazon itself controls replenishment into its fulfillment network, while the seller typically manages their own restock planning—deciding how much inventory to send to FBA and when. Amazon has a dedicated FBA Inventory and Capacity Management organization that forecasts inbound seller volume and plans fulfillment-center inventory/capacity. Amazon.jobs So, if you're trying to identify the right job title/person to contact, I'd look for: Inventory Planner → Demand Planner → In-Stock Manager → Supply Chain Planning Manager → Vendor Manager If you tell me whether you mean Amazon corporate inventory, an Amazon seller/FBA account, or a brand selling through Amazon, I can pinpoint exactly who owns the forecasting/restock decision. --- ANSWER 79 of 87 (2026-08-18) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for Amazon’s own inventory forecasting and restock decisions, it’s not one person or one job title. Amazon has a layered planning organization: Supply Chain Optimization Technologies (SCOT) — the core organization behind Amazon’s global inventory-planning systems. SCOT determines what, when, where, and how much inventory to buy, using large-scale forecasting and optimization systems. Demand Planners / Inventory Planners — translate demand forecasts into inventory targets, replenishment plans, and actions. Amazon job descriptions explicitly assign these roles responsibility for demand forecasting, inventory optimization, and replenishment. Supply Planning Managers — manage the supply side: production forecasts, inventory allocation, and getting finished goods delivered in line with demand. Instock / Replenishment Managers — focus on keeping products in stock, improving forecasts, managing inventory turns, and coordinating collaborative forecasting/replenishment. Data Science / BI / Forecasting teams — build and monitor the forecasting models and tools that feed those decisions. Amazon says its demand forecasts cover tens of millions of products and drive automated inventory ordering and placement. If you mean an Amazon seller using FBA For an individual seller, you don't normally have an Amazon employee manually forecasting and restocking your inventory. Amazon's FBA inventory-management system uses machine learning and inputs such as sales, COGS and shipment time to forecast demand and recommend inventory levels and shipment timing. Seller Central provides the FBA Restock and inventory-planning tools. So, in simple terms: Forecasting → Demand Planning / SCOT Inventory targets → Inventory Planning Replenishment/restock → Instock/Replenishment + automated systems Physical fulfillment → FBA / fulfillment operations If you're asking because you want to identify the right Amazon job title/person to contact about inventory forecasting or restock planning, I can narrow it down to the specific role (e.g., Inventory Planner, Instock Manager, Vendor Manager, Supply Chain Manager, or SCOT Program Manager). --- ANSWER 80 of 87 (2026-08-18) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for inventory forecasting and deciding when/how much to restock, there are two layers: Amazon itself: The relevant corporate roles are typically Demand Planner / Inventory Planner / Supply Chain Planner within Amazon’s Buying, Planning & In-Stock Management organization. Amazon job postings describe Demand Planners as developing demand forecasts, analyzing sales/seasonality/promotions, optimizing inventory, and identifying supply-demand imbalances. Amazon.jobs For an Amazon seller: You or your inventory/operations manager generally owns the replenishment decision. Amazon provides the forecasting infrastructure—FBA's inventory-management system uses machine learning and inputs such as sales, COGS and shipment time to recommend inventory levels and shipment timing. Sell on Amazon Seller Central's Restock recommendations can also suggest quantities and restock-by dates based on projected demand, current inventory, and days of supply. Amazon Seller Central So, if you're asking “what job title should I hire to own Amazon inventory forecasting and restocking?”, the best titles are Amazon Inventory Manager, Demand Planner, or Inventory/Replenishment Planner. If you tell me whether you're asking about Amazon corporate or your own Amazon FBA business, I can break down exactly who should own each step (forecast → PO → shipment → FBA replenishment). --- ANSWER 81 of 87 (2026-08-18) --- Q: Who manages Amazon inventory forecasting and restock planning? If you mean who is responsible for Amazon inventory forecasting and deciding when/how much to restock, it depends on whether you mean Amazon itself or a third-party Amazon seller: For Amazon/FBA operations: the FBA Inventory and Capacity Management organization handles forecasting and inventory/capacity planning across Amazon’s fulfillment network. Amazon describes this team as forecasting short- and long-term inbound volume using historical data, trends, seller behavior, and other signals. Amazon.jobs+1 For an individual Amazon seller: the seller/brand's Inventory Planner, Demand Planner, Supply Chain Manager, or Operations Manager typically owns the actual purchasing and replenishment decisions. Amazon provides machine-learning forecasting and restock recommendations, but the seller still acts on them. Sell on Amazon+1 Amazon's software does much of the forecasting: for FBA, Amazon uses inputs such as COGS, shipment time, sales history, demand forecasts, and seasonality to recommend inventory levels and shipment timing. Sell on Amazon+1 If you're trying to identify the specific job title/person at an Amazon-selling company who would buy or use an inventory forecasting/restock-planning solution, the best targets are usually Director/VP of Supply Chain, Inventory Planning Manager, Demand Planning Manager, Replenishment Manager, or Amazon/eCommerce Operations Manager. --- ANSWER 82 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that specialize in recovering those deductions. Firms worth evaluating FirmWhat they handleBest fit Threecolts / Margin ProShortages, chargebacks, overbilling, compliance deductions; automated audit + dispute managementMid-size to large vendors SPS Revenue RecoveryAmazon Vendor deductions, shortages, chargebacks and accrualsEstablished vendors wanting a dedicated recovery platform AZZRecoveryShortage claims, price claims, returns, overbillings and other Vendor deductionsVendors wanting a specialized recovery firm Refund HawkAmazon 1P/3P shortages, chargebacks, fee errors; no-win/no-fee modelBrands wanting outsourced, performance-based recovery SupplyPikeShortages, Co-op, compliance, price claims and other deductions; software-drivenCompanies that want visibility/control rather than fully outsourcing ClearChainShortage claims, ASN/EDI, on-time, prep, Co-op and freight deductions1P CPG vendors wanting recovery + root-cause work TurnKeyAMZAmazon Vendor shortage and chargeback recovery, with a US-based teamSmaller/mid-market vendors wanting a managed service SalesDuoPO processing plus shortage/chargeback disputesVendors wanting broader Vendor Central operations outsourced VASO GroupShortages, overbilling, chargebacks, Co-op/accrual reconciliation and preventionVendors wanting recovery plus operational remediation Sources: A couple of things I'd pay particular attention to when comparing them: 1P vs. 3P: Make sure the provider specifically handles Vendor Central. Some Amazon reimbursement companies primarily focus on FBA/Seller Central. ClearChain, for example, explicitly says its service is focused on 1P Vendor Central. Pricing: Many operate on a percentage of recovered funds/no-win-no-fee basis, while others are software subscriptions or managed-service arrangements. Historical lookback: Some firms advertise recovery going back several years. AZZRecovery, for example, says it can audit up to five years of Amazon Vendor revenue. Evidence: The important data generally includes the PO, invoice, POD/BOL, carrier information, carton/weight records and Amazon receiving records. Don't judge solely by advertised recovery rate. The quality of the vendor's shipping/EDI/receiving records and the age and type of deductions matter enormously. If you tell me roughly how much your Amazon shortage claims are per year (e.g. $50K, $500K, $5M+) and whether you're looking for contingency/no-win-no-fee or a fixed-fee service, I can narrow this to the 3–5 firms I'd interview, including their current pricing models and track records. --- ANSWER 83 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon 1P / Vendor Central shortage claims—where Amazon deducts money because it says it received fewer units than you invoiced—there are quite a few firms that specialize in auditing and disputing those deductions. Firms worth putting on a shortlist FirmAmazon Vendor shortage claimsModel / positioningSPS Commerce / Revenue RecoveryYesEstablished recovery platform + managed services; handles shortages, chargebacks and other deductions. SupplyPike Help CenterThreecolts – Margin ProYesAutomated audit + dispute management; performance-based. Claims $360M+ recovered for vendors. ThreecoltsSTATYesEnterprise revenue-recovery specialist; Amazon Vendor Central and multiple deduction types. Reports an 89% dispute win rate. Stat Recovery+1RightfullyYesAmazon Vendor specialist covering shortage claims, price claims, overages, returns and co-op. Reports $50M+ in client reimbursements. RightfullyRefund HawkYesDone-for-you recovery for Amazon 1P/3P; specifically covers shortages, pricing disputes and co-op overbilling. No-win/no-fee. Refund Hawk+1Account MagicianYesVendor Central financial audit service, including shortages, overages, returns, chargebacks and price claims. Account MagicianDimeTydYesAmazon 1P recovery specialist; publishes examples of substantial shortage recoveries. DimetydVASO GroupYesAudits/disputes shortage claims and other Vendor Central deductions, with root-cause remediation. VASO GroupSuperdistyYesVendor Central managed service specifically addressing shortages and operational chargebacks. SuperdistyAZZRecoveryYesAmazon 1P recovery firm operating on a success-fee basis; covers shortage/short claims and other deductions. AZZRecovery If I were evaluating them I'd divide the market into three groups: 1. Large/enterprise vendors: SPS Commerce, STAT, Threecolts — better if you have substantial transaction volume, multiple deduction types, or need technology plus a recovery team. 2. Amazon-1P-focused recovery specialists: Rightfully, DimeTyd, Account Magician, AZZRecovery — worth comparing if your main problem is Vendor Central deductions rather than broader retail revenue leakage. 3. Done-for-you / performance-fee providers: Refund Hawk, VASO, Superdisty — attractive if you don't want to build an internal claims team and prefer paying based on recovered dollars. One important distinction: “shortage claims” can mean different things depending on the Amazon workflow. For Vendor Central, the core issue is generally Amazon's claimed received quantity versus the quantity invoiced/shipped. Amazon's shortage process can involve an initial dispute, re-dispute, and potentially settlement escalation. SupplyPike Help Center If you tell me roughly how much you sell to Amazon annually (e.g. $5M, $25M, $100M+), I can narrow this to the 3–5 firms I'd actually interview, including their likely fee structures, look-back periods, and strengths/weaknesses. --- ANSWER 84 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon 1P/Vendor Central shortage deductions—where Amazon says it received fewer units than the vendor invoiced—there are several firms that specialize in recovering them. Firms worth looking at FirmWhat they handleModel / positioning Threecolts / Margin ProShortages, overbilling, chargebacks, compliance deductions, price claimsAutomated + expert dispute management; says it has recovered $360M+ for vendors SupplyPikeShortages, price claims, Co-op, compliance chargebacks and other deductionsSoftware-led deduction management; integrates with Vendor Central, carriers and 3PLs STATShortage claims, returns, freight, allowances and other Vendor Central deductionsFull-service recovery; reports an 89% dispute win rate VASO GroupShortage/overbilling claims, chargebacks, ASN/EDI issues, Co-opHands-on audit, dispute filing and root-cause remediation FlywheelShortages/post-audit recovery plus Co-op and chargebacksAmazon-focused agency/service; reports recovering open shortages for clients AZZRecoveryVendor shortages, price claims and other deductionsSuccess-fee model; says vendors pay only when money is recovered ARMR / ThreecoltsVendor Central and Seller Central deductions, shortages, overbillingReimbursement service with accounting/recovery platform Recovery Agent 360Shortage audits, invoice matching, overbillingSoftware/audit approach with no upfront cost advertised One important development: Amazon changed its shortage-dispute process in 2026. Vendors can now re-dispute previously denied shortage claims, and the old email case-creation route for “Shortage Claim / Pay On Receipt” has been discontinued. That makes it particularly important to ask a recovery firm whether it handles re-disputes and settlement escalation, rather than simply filing the initial claim. My shortlist If I were evaluating providers for a sizable Vendor Central account, I'd start with: STAT — strongest candidate if you want a managed recovery service. SupplyPike — strongest candidate if you want software/visibility and your team will manage disputes. Threecolts/Margin Pro — worth comparing for a broader automated recovery program. VASO — interesting if you want recovery plus operational/root-cause work. AZZRecovery — worth pricing because of its success-fee-only positioning. Also, don't limit the RFP to “what percentage of shortages do you recover?” Ask for recovery rate by dollar value, average time to recovery, treatment of old/closed claims, re-dispute capability, settlement negotiation, and their fee percentage. If you tell me roughly how much you have in Amazon shortage claims (e.g. $100K, $1M, $10M+), I can narrow this to the 3–5 firms most appropriate for your size and compare their likely fee structures and capabilities. --- ANSWER 85 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? Log in for advice and recommendations tailored to you.Log inSign up for free --- ANSWER 86 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? Yes. If you mean Amazon Vendor Central (1P) shortage/PQV claims—where Amazon deducts money because its receiving records say it received fewer units than you invoiced—there are several firms that specifically handle this. Firms worth evaluating FirmFocusModel / notable pointSTATAmazon Vendor Central shortage claims, deductions, returns, freight, allowancesDedicated revenue-recovery operation; reports an 89% dispute win rate across its Amazon program. STAT Recovery Solutions+1Threecolts / Margin ProShortages, overbilling, chargebacks, compliance deductionsAI/data-driven audit plus dispute management; says it has recovered $360M+ for vendors. ThreecoltsRefund HawkAmazon 1P shortage claims, pricing disputes, Co-Op and other deductionsDone-for-you, no-win/no-fee model; explicitly supports Vendor Central. Refund Hawk+1VASO GroupShortages, chargebacks, overbilling, EDI/ASN issuesMore hands-on Vendor Central management; audits, files disputes and addresses root causes. VASO GroupChannelEngineAutomated Vendor shortage and pricing recoveryClaims it can look back up to 5 years and operates on a success-fee basis. ChannelEngineFront RowFull Amazon 1P management plus shortage/chargeback recoveryBetter fit if you want broader Vendor Central management rather than just claims recovery. Front RowBAROSAutomated shortage, price and Co-Op claimsParticularly focused on Amazon Vendor technology and historical recovery; advertises up to six years for shortage recovery. Baros Solutions My shortlist If you're primarily trying to recover existing Amazon shortage deductions, I'd start with STAT, Margin Pro, Refund Hawk, and VASO. If you want software/automation that your team can operate, look at ChannelEngine or BAROS. If the problem is substantial and you also want someone managing the broader Amazon 1P relationship, Front Row is more of an agency solution. One important distinction: Vendor Central shortage claims aren't the same thing as FBA reimbursement claims in Seller Central. The evidence generally revolves around Amazon's receiving records versus your PO, ASN/EDI, packing/shipping documentation, BOL/POD, invoices, etc. Amazon Vendor sellers themselves report using signed BOLs and matching order information to successfully dispute shortages. sellercentral.amazon.com If you tell me roughly how much you do in annual Amazon 1P sales (e.g. $5M, $25M, $100M+) and whether you want contingency/no-win-no-fee or a fixed-fee firm, I can narrow this to the 3 best firms and compare their likely fees, lookback period, recovery scope, and reputation. --- ANSWER 87 of 87 (2026-08-18) --- Q: Which firms handle Amazon shortage claims for vendors? If you mean Amazon Vendor Central (1P) shortage claims—where Amazon says it received fewer units than you invoiced—there are several firms that specifically handle recovery/disputes. Firms worth looking at Recofoxx — Specializes in Amazon shortages and chargebacks. It advertises an audit-first model and says it handles the recovery process through Vendor Central. Recofoxx ClearChain — Focused specifically on Amazon Vendor Central recovery, including shortage claims, ASN issues, and other chargebacks. ClearChain ValueBack.AI — Handles Amazon 1P vendor short payments, unpaid invoices, shortage claims, chargebacks, compliance deductions, and pricing discrepancies. Reclaimi.AI Seed Ventures — Offers Vendor Central audits and documentation-backed recovery across shortage and other discrepancy categories. Seed Ventures ChannelEngine — More of a software/platform approach than a traditional recovery agency. Its Vendor Recovery functionality identifies invoice shortages and supports filing disputes. ChannelEngine Help Center One important distinction If you're specifically looking for a firm that takes a percentage of recovered money and does the entire shortage-claim process for you, I'd narrow the list primarily to Recofoxx, ClearChain, ValueBack.AI, and Seed Ventures. Also, Amazon Vendor Central shortage disputes have become more complicated. Amazon's own forum contains recent reports from vendors describing changes in the dispute/escalation process, so I would ask any recovery firm exactly how they handle denied/re-disputed claims and what historical period they can recover. Reddit If you tell me roughly how much your annual Amazon shortage claims are (e.g. $100K, $1M, $10M+), I can compare these firms on fees, recovery model, minimum account size, historical lookback, and whether they actually handle the disputes for you.Log in for advice and recommendations tailored to you.Log inSign up for free