{
  "report": "The Best Managed IT Service Providers: What The Shortlist Report Finds",
  "url": "https://www.shortlistreport.com/article/best-managed-it-service-providers",
  "question": "What are the best managed IT service providers?",
  "engine": "ChatGPT",
  "sampleSize": 106,
  "windowStart": "2026-08-08",
  "windowEnd": "2026-08-19",
  "published": "2026-08-08",
  "updated": "2026-08-19",
  "publisher": "The Shortlist Report",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "note": "responses = number of sampled responses naming the firm. share = responses / sampleSize, as a percentage. A firm is counted once per response regardless of how many times it is named in it.",
  "firms": [
    {
      "name": "Kyndryl",
      "domain": "kyndryl.com",
      "tier": 1,
      "responses": 65,
      "share": 61.3
    },
    {
      "name": "Accenture",
      "domain": "accenture.com",
      "tier": 1,
      "responses": 59,
      "share": 55.7
    },
    {
      "name": "Ntiva",
      "domain": "ntiva.com",
      "tier": 1,
      "responses": 53,
      "share": 50
    },
    {
      "name": "CDW",
      "domain": null,
      "tier": 2,
      "responses": 52,
      "share": 49.1
    },
    {
      "name": "NTT",
      "domain": null,
      "tier": 2,
      "responses": 49,
      "share": 46.2
    },
    {
      "name": "Rackspace",
      "domain": "rackspace.com",
      "tier": 3,
      "responses": 42,
      "share": 39.6
    },
    {
      "name": "Thrive",
      "domain": "thriveagency.com",
      "tier": 3,
      "responses": 36,
      "share": 34
    },
    {
      "name": "DXC",
      "domain": null,
      "tier": 3,
      "responses": 35,
      "share": 33
    },
    {
      "name": "SHI",
      "domain": null,
      "tier": 3,
      "responses": 34,
      "share": 32.1
    },
    {
      "name": "Dataprise",
      "domain": "dataprise.com",
      "tier": 3,
      "responses": 33,
      "share": 31.1
    },
    {
      "name": "IBM",
      "domain": null,
      "tier": 3,
      "responses": 33,
      "share": 31.1
    },
    {
      "name": "All Covered",
      "domain": "allcovered.com",
      "tier": 3,
      "responses": 30,
      "share": 28.3
    },
    {
      "name": "HCLTech",
      "domain": "hcltech.com",
      "tier": 4,
      "responses": 29,
      "share": 27.4
    },
    {
      "name": "TPx",
      "domain": null,
      "tier": 4,
      "responses": 29,
      "share": 27.4
    },
    {
      "name": "Expedient",
      "domain": "expedient.com",
      "tier": 4,
      "responses": 27,
      "share": 25.5
    }
  ]
}