{
  "report": "MSP Service Levels and Reporting: What The Shortlist Report Finds",
  "url": "https://www.shortlistreport.com/article/msp-sla-reporting",
  "question": "Which MSPs provide transparent service-level reporting?",
  "engine": "ChatGPT",
  "sampleSize": 54,
  "windowStart": "2026-10-02",
  "windowEnd": "2026-10-13",
  "published": "2026-10-02",
  "updated": "2026-10-13",
  "publisher": "The Shortlist Report",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "note": "responses = number of sampled responses naming the firm. share = responses / sampleSize, as a percentage. A firm is counted once per response regardless of how many times it is named in it.",
  "firms": [
    {
      "name": "ReportingMSP",
      "domain": "reportingmsp.com",
      "tier": 1,
      "responses": 9,
      "share": 16.7
    },
    {
      "name": "Lexcom Systems Group",
      "domain": null,
      "tier": 1,
      "responses": 8,
      "share": 14.8
    },
    {
      "name": "SafePoint IT",
      "domain": "safepointit.com",
      "tier": 1,
      "responses": 7,
      "share": 13
    },
    {
      "name": "Athena IT",
      "domain": "athenait.ai",
      "tier": 1,
      "responses": 6,
      "share": 11.1
    },
    {
      "name": "Aegis Softtech",
      "domain": "aegissofttech.com",
      "tier": 1,
      "responses": 5,
      "share": 9.3
    },
    {
      "name": "Inputiv",
      "domain": "inputiv.com",
      "tier": 1,
      "responses": 5,
      "share": 9.3
    },
    {
      "name": "MSP Reports",
      "domain": null,
      "tier": 1,
      "responses": 5,
      "share": 9.3
    },
    {
      "name": "Espria",
      "domain": "espria.com",
      "tier": 1,
      "responses": 4,
      "share": 7.4
    },
    {
      "name": "HEX64",
      "domain": "hex64.net",
      "tier": 1,
      "responses": 4,
      "share": 7.4
    },
    {
      "name": "INOC",
      "domain": "inoc.com",
      "tier": 1,
      "responses": 4,
      "share": 7.4
    }
  ]
}