{
  "report": "Outsourced IT Help Desk Support: What The Shortlist Report Finds",
  "url": "https://www.shortlistreport.com/article/outsourced-it-help-desk",
  "question": "Which companies provide outsourced IT help desk support?",
  "engine": "ChatGPT",
  "sampleSize": 90,
  "windowStart": "2026-08-08",
  "windowEnd": "2026-08-19",
  "published": "2026-08-08",
  "updated": "2026-08-19",
  "publisher": "The Shortlist Report",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "note": "responses = number of sampled responses naming the firm. share = responses / sampleSize, as a percentage. A firm is counted once per response regardless of how many times it is named in it.",
  "firms": [
    {
      "name": "Ntiva",
      "domain": "ntiva.com",
      "tier": 1,
      "responses": 19,
      "share": 21.1
    },
    {
      "name": "Dataprise",
      "domain": "dataprise.com",
      "tier": 1,
      "responses": 14,
      "share": 15.6
    },
    {
      "name": "Autonimate",
      "domain": "autonimate.com",
      "tier": 1,
      "responses": 13,
      "share": 14.4
    },
    {
      "name": "Buchanan Technologies",
      "domain": null,
      "tier": 1,
      "responses": 11,
      "share": 12.2
    },
    {
      "name": "Managed Solution",
      "domain": "managedsolution.com",
      "tier": 1,
      "responses": 11,
      "share": 12.2
    },
    {
      "name": "KeyStone Solutions",
      "domain": null,
      "tier": 2,
      "responses": 10,
      "share": 11.1
    },
    {
      "name": "HBS",
      "domain": null,
      "tier": 2,
      "responses": 9,
      "share": 10
    },
    {
      "name": "ScienceSoft",
      "domain": null,
      "tier": 2,
      "responses": 9,
      "share": 10
    },
    {
      "name": "Harmony",
      "domain": "heyharmony.com",
      "tier": 2,
      "responses": 8,
      "share": 8.9
    },
    {
      "name": "iCentric",
      "domain": "icentricagency.com",
      "tier": 2,
      "responses": 8,
      "share": 8.9
    }
  ]
}