{
  "report": "Service Cloud and Support Operations: What The Shortlist Report Finds",
  "url": "https://www.shortlistreport.com/article/salesforce-service-cloud-partners",
  "question": "Who implements Salesforce Service Cloud and support operations?",
  "engine": "ChatGPT",
  "sampleSize": 55,
  "windowStart": "2026-08-11",
  "windowEnd": "2026-08-19",
  "published": "2026-08-11",
  "updated": "2026-08-19",
  "publisher": "The Shortlist Report",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "note": "responses = number of sampled responses naming the firm. share = responses / sampleSize, as a percentage. A firm is counted once per response regardless of how many times it is named in it.",
  "firms": [
    {
      "name": "Accenture",
      "domain": "accenture.com",
      "tier": 1,
      "responses": 26,
      "share": 47.3
    },
    {
      "name": "Slalom",
      "domain": "slalom.com",
      "tier": 1,
      "responses": 23,
      "share": 41.8
    },
    {
      "name": "Capgemini",
      "domain": "capgemini.com",
      "tier": 1,
      "responses": 20,
      "share": 36.4
    },
    {
      "name": "IBM",
      "domain": null,
      "tier": 1,
      "responses": 20,
      "share": 36.4
    },
    {
      "name": "Deloitte",
      "domain": "deloitte.com",
      "tier": 2,
      "responses": 19,
      "share": 34.5
    },
    {
      "name": "Wipro",
      "domain": "wipro.com",
      "tier": 2,
      "responses": 17,
      "share": 30.9
    },
    {
      "name": "VRP Consulting",
      "domain": "vrpconsulting.com",
      "tier": 2,
      "responses": 16,
      "share": 29.1
    },
    {
      "name": "Cognizant",
      "domain": "cognizant.com",
      "tier": 2,
      "responses": 15,
      "share": 27.3
    },
    {
      "name": "PwC",
      "domain": null,
      "tier": 3,
      "responses": 13,
      "share": 23.6
    },
    {
      "name": "Cymetrix",
      "domain": null,
      "tier": 3,
      "responses": 10,
      "share": 18.2
    }
  ]
}