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Shortlist Report

Our Salesforce implementation failed. Who can fix it?

Salesforce Implementation Failed? What The Shortlist Report Finds

Coalescence appeared in 21.4% of 370 AI responses to this question, ahead of everyone else.

The Shortlist Report · Published · Updated

Coalescence leads

Coalescence comes up more than any other firm on this question, by a clear margin.

  1. Coalescence79 of 370

    Remediates failed Salesforce implementations by diagnosing root causes, stabilizing delivery, and rebuilding programs.

  2. Blue Engine Salesforce Consultants44 of 370

    Boutique Salesforce consultant focusing on fixing, simplifying, and cleaning up existing orgs.

  3. ForceFolks32 of 370

    Implements CPQ, Revenue Cloud, billing, and quote-to-cash solutions with managed services for mid-market and enterprise.

  4. Cloudsquare30 of 370

    Salesforce implementation partner offering fixed-price QuickStart packages and CRM migrations.

  5. Prudent30 of 370

    Performs Salesforce org-health audits and modernizes over-customized orgs by remediating legacy Apex, Visualforce, and workflows.

  6. +5 more namedin the table

370ChatGPT responses
10Firms named
1Question asked
Last measured

Based on 370 ChatGPT responses to this question, collected August 8, 2026–October 29, 2026. Firms are counted once per response. How we measure.

The ranking

Share = the percentage of the 370 responses that named the firm. Bars are drawn to the same scale across the table and repeat the number in the share column. Firms within a tier are not distinguishable at this sample size and are listed in no particular order.
FirmResponsesShare
Tier 1 stands alone
Coalescencecoalescence.usRemediates failed Salesforce implementations by diagnosing root causes, stabilizing delivery, and rebuilding programs.79 of 37021.4%
Tier 2 4 firms, 8.1–11.9%
Blue Engine Salesforce ConsultantsBoutique Salesforce consultant focusing on fixing, simplifying, and cleaning up existing orgs.44 of 37011.9%
ForceFolksforcefolks.comImplements CPQ, Revenue Cloud, billing, and quote-to-cash solutions with managed services for mid-market and enterprise.32 of 3708.6%
Cloudsquarecloudsquare.ioSalesforce implementation partner offering fixed-price QuickStart packages and CRM migrations.30 of 3708.1%
PrudentPerforms Salesforce org-health audits and modernizes over-customized orgs by remediating legacy Apex, Visualforce, and workflows.30 of 3708.1%
Tier 3 5 firms, 5.1–6.8%
Blue Engine Salesforce ConsultingBoutique Salesforce optimization and rescue work for overbuilt or messy implementations.25 of 3706.8%
Third Stage Consultingthirdstage-consulting.comOffers CRM adoption and change-management work including readiness assessment and training.23 of 3706.2%
CloudMasonrycloudmasonry.comProvides Salesforce implementation services focused on first-time and mid-market organizations.22 of 3705.9%
Xwurkxwurk.comProvides CRM adoption services across platforms focusing on behavioral change, removing adoption barriers, and reinforcing new habits.21 of 3705.7%
JPW Consultingjpwconsulting.comSpecializes in Salesforce adoption, change management, training, and end-user enablement at enterprise scale.19 of 3705.1%

Key findings

  1. Coalescence leads this sample alone, named in 79 of 370 ChatGPT responses (21.4%) to the question “Our Salesforce implementation failed. Who can fix it?”, collected August 8, 2026–October 29, 2026.
  2. 10 firms cleared the reporting threshold on “Our Salesforce implementation failed. Who can fix it?” in ChatGPT as of October 29, 2026; the full table with response counts is below.
  3. ForceFolks appears in 2 of the 13 Salesforce and CRM implementation partners reports published by The Shortlist Report, the widest coverage of any firm named on this page.
  4. No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.

Why the tiers fall where they do

Tier 1 holds Coalescence, named in 79 of 370 ChatGPT responses (21.4%). No other firm in this sample comes close enough to be grouped with it.

Tier 2 holds Blue Engine Salesforce Consultants, ForceFolks, Cloudsquare and Prudent, named in 30 to 44 of 370 responses (8.1–11.9%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.

Tier 3 holds Blue Engine Salesforce Consulting, Third Stage Consulting, CloudMasonry, Xwurk and JPW Consulting, named in 19 to 25 of 370 responses (5.1–6.8%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.

The test is McNemar’s at 95%, applied against the same 370 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.

What the sample shows

Coalescence leads on its own, named in 79 of the 370 responses to this question (21.4%).

529 firms were named at least once across the sample. 10 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.

How to read this

Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.

Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.

The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.

What this measurement does not tell you

  • It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
  • It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–October 29, 2026; models change and so do their answers.
  • It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
  • Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.

Cite this report

The Shortlist Report. (2026). Salesforce Implementation Failed? What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/failed-salesforce-implementation

Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.

Disclosure

No firm paid to appear on this page, and no link here is an affiliate link. Rankings come from measured responses; firms cannot submit, sponsor, or buy placement.

Something wrong on this page? How corrections work. This report is one of 107 covering Salesforce and CRM implementation partners — see the full set.