Which firms provide ongoing Salesforce managed services?
Ongoing Salesforce Managed Services: What The Shortlist Report Finds
Systep appeared in 45.4% of 370 AI responses to this question, ahead of everyone else.
Systep leads
Systep comes up more than any other firm on this question, by a clear margin.
Systep168 of 370
Offers outsourced Salesforce administration, development, and managed services on monthly-retainer model with SLA-backed support.
CRMingo128 of 370
Offers fractional Salesforce administration, managed services, and integrations on flexible on-demand basis without retainers or minimums.
Equals11108 of 370
Provides managed Salesforce teams with admin, architects, developers, and client success support.
CRM Assist89 of 370
Provides fractional or full-time certified Salesforce administrators and architects/developers for small and midsize businesses.
Accenture86 of 370
Delivers large-scale global CRM transformations with Salesforce, data, AI, and integration capabilities for Fortune 500 companies.
+5 more namedin the table
Based on 370 ChatGPT responses to this question, collected August 8, 2026–October 29, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 stands alone | |||
| Systepsystep.comOffers outsourced Salesforce administration, development, and managed services on monthly-retainer model with SLA-backed support. | 168 of 370 | 45.4% | |
| Tier 2 2 firms, 29.2–34.6% | |||
| CRMingocrmingo.comOffers fractional Salesforce administration, managed services, and integrations on flexible on-demand basis without retainers or minimums. | 128 of 370 | 34.6% | |
| Equals11equals11.comProvides managed Salesforce teams with admin, architects, developers, and client success support. | 108 of 370 | 29.2% | |
| Tier 3 7 firms, 19.7–24.1% | |||
| CRM Assistcrmassist.netProvides fractional or full-time certified Salesforce administrators and architects/developers for small and midsize businesses. | 89 of 370 | 24.1% | |
| Accentureaccenture.comDelivers large-scale global CRM transformations with Salesforce, data, AI, and integration capabilities for Fortune 500 companies. | 86 of 370 | 23.2% | |
| Persistentpersistent.comProvides Salesforce implementation and ongoing managed services for mid-market to enterprise; specializes in Financial Services Cloud. | 86 of 370 | 23.2% | |
| Cognizantcognizant.comLarge-scale Salesforce implementations and managed services with global delivery capacity. | 80 of 370 | 21.6% | |
| RevenuePointrevenuepoint.comOffers outsourced Salesforce administration teams with monthly hours, configuration, automation, and integrations. | 77 of 370 | 20.8% | |
| Deloittedeloitte.comProvides enterprise transformation and Salesforce implementation, particularly for operating-model redesign, governance, and data/compliance integration. | 76 of 370 | 20.5% | |
| CloudFormProvides fractional Salesforce administration support to organizations spending 5-15 hours weekly on Salesforce work. | 73 of 370 | 19.7% | |
Key findings
- Systep leads this sample alone, named in 168 of 370 ChatGPT responses (45.4%) to the question “Which firms provide ongoing Salesforce managed services?”, collected August 8, 2026–October 29, 2026.
- 10 firms cleared the reporting threshold on “Which firms provide ongoing Salesforce managed services?” in ChatGPT as of October 29, 2026; the full table with response counts is below.
- Accenture appears in 11 of the 13 Salesforce and CRM implementation partners reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds Systep, named in 168 of 370 ChatGPT responses (45.4%). No other firm in this sample comes close enough to be grouped with it.
Tier 2 holds CRMingo and Equals11, named in 108 to 128 of 370 responses (29.2–34.6%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
Tier 3 holds CRM Assist, Accenture, Persistent, Cognizant, RevenuePoint, Deloitte and CloudForm, named in 73 to 89 of 370 responses (19.7–24.1%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
The test is McNemar’s at 95%, applied against the same 370 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
Systep leads on its own, named in 168 of the 370 responses to this question (45.4%).
259 firms were named at least once across the sample. 10 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–October 29, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). Ongoing Salesforce Managed Services: What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/salesforce-managed-services
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.