Which MSPs can support offices in multiple states?
MSPs for Multi-Site and Fully Remote Companies: What The Shortlist Report Finds
2 firms lead, appearing in 20.4–27.0% of 270 AI responses. The sample cannot separate them, so we do not pretend it can.
Two firms lead
mWave and Cartennas come up most often here. They are close enough together that the order between them is not worth reading anything into.
mWave73 of 270
Provides IT support including POS, networking, and connectivity across distributed retail and hospitality locations.
Cartennas55 of 270
Provides on-site IT support and field technician dispatch for multi-location businesses across all 50 states, including installations, equipment swaps, and troubleshooting.
Based on 270 ChatGPT responses to this question, collected August 8, 2026–October 1, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 2 firms, 20.4–27.0% | |||
| mWavemwave.ioProvides IT support including POS, networking, and connectivity across distributed retail and hospitality locations. | 73 of 270 | 27.0% | |
| Cartennascartennas.comProvides on-site IT support and field technician dispatch for multi-location businesses across all 50 states, including installations, equipment swaps, and troubleshooting. | 55 of 270 | 20.4% | |
| Tier 2 8 firms, 12.6–18.1% | |||
| Techs in a Sectechsinasec.comDelivers nationwide on-site technicians for installations, POS deployments, cabling, and hardware support at multi-location businesses. | 49 of 270 | 18.1% | |
| SWK TechnologiesDelivers nationwide managed IT services with remote and onsite support for SMBs and midmarket companies across multiple office locations. | 45 of 270 | 16.7% | |
| OCx NetworksManages networks, SD-WAN, POS infrastructure, cybersecurity/PCI compliance, and deployments for multi-location restaurant and retail chains. | 42 of 270 | 15.6% | |
| Techmatetechmate.comProvides on-demand certified IT technicians across 450+ cities for smart-hands work, installations, and distributed office support. | 42 of 270 | 15.6% | |
| Deloittedeloitte.comProvides managed security, cloud operations, IT advisory, and complex transformation programs for large enterprises including Microsoft 365 strategy and Azure transformation. | 37 of 270 | 13.7% | |
| NCRProvides managed IT, help desk and 24/7 support for retail and restaurant enterprises and SMB/mid-market retail and hospitality businesses. | 37 of 270 | 13.7% | |
| SORA Partnerssorapartners.comProvides managed IT, live POS support, network monitoring, and security for restaurant groups and multi-location hospitality operations. | 36 of 270 | 13.3% | |
| CompassMSPcompassmsp.comProvides managed IT support to multi-location enterprises with unified billing and localized onsite support across multiple branches. | 34 of 270 | 12.6% | |
Key findings
- mWave and Cartennas lead this sample, each named in 20.4–27.0% of 270 ChatGPT responses to the question “Which MSPs can support offices in multiple states?”, collected August 8, 2026–October 1, 2026.
- The gaps between mWave and Cartennas are inside the margin of error at 270 responses, so The Shortlist Report groups them in one tier rather than ranking them against each other.
- 10 firms cleared the reporting threshold on “Which MSPs can support offices in multiple states?” in ChatGPT as of October 1, 2026; the full table with response counts is below.
- CompassMSP appears in 3 of the 16 managed IT service providers reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds mWave and Cartennas, named in 55 to 73 of the 270 ChatGPT responses. They are grouped rather than ranked because the gaps between them are inside the margin of error at this sample size — one extra mention would reorder them, so an order would be reporting noise as a finding.
Tier 2 holds Techs in a Sec, SWK Technologies, OCx Networks, Techmate, Deloitte, NCR, SORA Partners and CompassMSP, named in 34 to 49 of 270 responses (12.6–18.1%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
The test is McNemar’s at 95%, applied against the same 270 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
2 firms lead this question: mWave and Cartennas. They appear in 20.4–27.0% of the 270 responses. The gaps between them are inside the margin of error at this sample size, so they are listed together rather than ranked against each other.
316 firms were named at least once across the sample. 10 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–October 1, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). MSPs for Multi-Site and Fully Remote Companies: What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/msp-multi-site-and-remote
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.