Which MSPs can support offices in multiple states?
MSPs for Multi-Site and Fully Remote Companies: What The Shortlist Report Finds
10 firms lead, appearing in 13.3–22.2% of 90 AI responses. The sample cannot separate them, so we do not pretend it can.
No clear leader
No single firm dominates this question. Ten come up regularly and they specialise in different things, so the firm worth calling is the one that fits your situation rather than whoever sits highest.
mWave20 of 90
Provides IT support including POS, networking, and connectivity across distributed retail and hospitality locations.
SWK Technologies18 of 90
Delivers nationwide managed IT services with remote and onsite support for SMBs and midmarket companies across multiple office locations.
Cartennas17 of 90
Provides on-site IT support and field technician dispatch for multi-location businesses across all 50 states, including installations, equipment swaps, and troubleshooting.
Techs in a Sec17 of 90
Delivers nationwide on-site technicians for installations, POS deployments, cabling, and hardware support at multi-location businesses.
OCx Networks16 of 90
Manages networks, SD-WAN, POS infrastructure, cybersecurity/PCI compliance, and deployments for multi-location restaurant and retail chains.
+5 more, tiedin the table
Based on 90 ChatGPT responses to this question, collected August 8, 2026–August 19, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 10 firms, 13.3–22.2% | |||
| mWavemwave.ioProvides IT support including POS, networking, and connectivity across distributed retail and hospitality locations. | 20 of 90 | 22.2% | |
| SWK TechnologiesDelivers nationwide managed IT services with remote and onsite support for SMBs and midmarket companies across multiple office locations. | 18 of 90 | 20.0% | |
| Cartennascartennas.comProvides on-site IT support and field technician dispatch for multi-location businesses across all 50 states, including installations, equipment swaps, and troubleshooting. | 17 of 90 | 18.9% | |
| Techs in a Sectechsinasec.comDelivers nationwide on-site technicians for installations, POS deployments, cabling, and hardware support at multi-location businesses. | 17 of 90 | 18.9% | |
| OCx NetworksManages networks, SD-WAN, POS infrastructure, cybersecurity/PCI compliance, and deployments for multi-location restaurant and retail chains. | 16 of 90 | 17.8% | |
| SORA Partnerssorapartners.comProvides managed IT, live POS support, network monitoring, and security for restaurant groups and multi-location hospitality operations. | 16 of 90 | 17.8% | |
| NCRProvides managed IT, help desk and 24/7 support for retail and restaurant enterprises and SMB/mid-market retail and hospitality businesses. | 13 of 90 | 14.4% | |
| Buchanan TechnologiesOffers enterprise field services, structured cabling, on-demand PC/printer repair, and white-label help desk support for MSPs. | 12 of 90 | 13.3% | |
| Nationwide IT Groupnationwideitgroup.comProvides 1,300+ field technicians across U.S. and Canada for multi-location deployments, installations, and white-label MSP support. | 12 of 90 | 13.3% | |
| Norvet MSPnorvetmsp.comOffers HIPAA-focused managed IT and cybersecurity services to medical and dental practices nationwide. | 12 of 90 | 13.3% | |
Key findings
- No firm answers “Which MSPs can support offices in multiple states?” reliably in ChatGPT. The most-named, mWave, appeared in 20 of 90 responses (22.2%) collected August 8, 2026–August 19, 2026, and 9 other firms scored close enough that the sample cannot put any of them in order.
- mWave, SWK Technologies and Cartennas were named most often, in 17–20 of 90 responses. All 10 firms in the leading group are listed with their counts in the table below.
- 10 firms cleared the reporting threshold on “Which MSPs can support offices in multiple states?” in ChatGPT as of August 19, 2026; the full table with response counts is below.
- Buchanan Technologies appears in 2 of the 15 managed IT service providers reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds mWave, SWK Technologies, Cartennas, Techs in a Sec, OCx Networks, SORA Partners, NCR, Buchanan Technologies, Nationwide IT Group and Norvet MSP, named in 12 to 20 of the 90 ChatGPT responses. They are grouped rather than ranked because the gaps between them are inside the margin of error at this sample size — one extra mention would reorder them, so an order would be reporting noise as a finding.
The test is McNemar’s at 95%, applied against the same 90 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
10 firms lead this question: mWave, SWK Technologies, Cartennas, Techs in a Sec, OCx Networks, SORA Partners, NCR, Buchanan Technologies, Nationwide IT Group and Norvet MSP. They appear in 13.3–22.2% of the 90 responses. The gaps between them are inside the margin of error at this sample size, so they are listed together rather than ranked against each other.
201 firms were named at least once across the sample. 10 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–August 19, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). MSPs for Multi-Site and Fully Remote Companies: What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/msp-multi-site-and-remote
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.