Who are the best IT outsourcing firms for mid-market and enterprise companies?
IT Outsourcing for Mid-Market and Enterprise: What The Shortlist Report Finds
Accenture appeared in 66.0% of 262 AI responses to this question, ahead of everyone else.
Accenture leads
Accenture comes up more than any other firm on this question, by a clear margin.
Accenture173 of 262
Provides managed IT, cloud, cybersecurity, and digital transformation services to large enterprises.
Kyndryl140 of 262
Manages large-scale enterprise infrastructure, cloud, networks, and mainframe operations for large enterprises.
Cognizant137 of 262
Offers application management, cloud modernization, data, AI, and managed services to mid-sized and enterprise organizations.
NTT135 of 262
Provides global managed security, networks, cloud, and data center services for large multinational enterprises.
Wipro120 of 262
Provides infrastructure management, cybersecurity, cloud, and enterprise IT outsourcing with offshore and global delivery capabilities.
+7 more namedin the table
Based on 262 ChatGPT responses to this question, collected August 8, 2026–October 1, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 stands alone | |||
| Accentureaccenture.comProvides managed IT, cloud, cybersecurity, and digital transformation services to large enterprises. | 173 of 262 | 66.0% | |
| Tier 2 3 firms, 51.5–53.4% | |||
| Kyndrylkyndryl.comManages large-scale enterprise infrastructure, cloud, networks, and mainframe operations for large enterprises. | 140 of 262 | 53.4% | |
| Cognizantcognizant.comOffers application management, cloud modernization, data, AI, and managed services to mid-sized and enterprise organizations. | 137 of 262 | 52.3% | |
| NTTProvides global managed security, networks, cloud, and data center services for large multinational enterprises. | 135 of 262 | 51.5% | |
| Tier 3 2 firms, 42.4–45.8% | |||
| WiproProvides infrastructure management, cybersecurity, cloud, and enterprise IT outsourcing with offshore and global delivery capabilities. | 120 of 262 | 45.8% | |
| HCLTechhcltech.comProvides infrastructure, cloud, applications, and workplace outsourcing and IT services to enterprise organizations globally. | 111 of 262 | 42.4% | |
| Tier 4 3 firms, 34.7–38.5% | |||
| IBMManages enterprise infrastructure, hybrid cloud operations, security, and IT modernization for large organizations with complex environments. | 101 of 262 | 38.5% | |
| Infosysinfosys.comProvides application development, cloud services, infrastructure management, and IT operations support to large enterprises. | 92 of 262 | 35.1% | |
| DXC | 91 of 262 | 34.7% | |
| Tier 5 2 firms, 22.9–29.8% | |||
| Capgeminicapgemini.comProvides managed services, cloud, cybersecurity, workplace, and applications to mid-market and enterprise clients. | 78 of 262 | 29.8% | |
| Dataprisedataprise.comProvides managed IT, cybersecurity, compliance, and cloud/infrastructure services to mid-sized businesses. | 60 of 262 | 22.9% | |
| Tier 6 stands alone | |||
| Tata Consultancy ServicesProvides global-scale multi-cloud managed services, IT operations, and business process outsourcing for large enterprises. | 59 of 262 | 22.5% | |
Key findings
- Accenture leads this sample alone, named in 173 of 262 ChatGPT responses (66.0%) to the question “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, collected August 8, 2026–October 1, 2026.
- 12 firms cleared the reporting threshold on “Who are the best IT outsourcing firms for mid-market and enterprise companies?” in ChatGPT as of October 1, 2026; the full table with response counts is below.
- Dataprise appears in 6 of the 16 managed IT service providers reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds Accenture, named in 173 of 262 ChatGPT responses (66.0%). No other firm in this sample comes close enough to be grouped with it.
Tier 2 holds Kyndryl, Cognizant and NTT, named in 135 to 140 of 262 responses (51.5–53.4%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
Tier 3 holds Wipro and HCLTech, named in 111 to 120 of 262 responses (42.4–45.8%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
Tier 4 holds IBM, Infosys and DXC, named in 91 to 101 of 262 responses (34.7–38.5%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
Tier 5 holds Capgemini and Dataprise, named in 60 to 78 of 262 responses (22.9–29.8%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
Tier 6 holds Tata Consultancy Services, named in 59 to 59 of 262 responses (22.5–22.5%). The sample does separate this firm from the tier above: the difference from the leading group is larger than the margin of error, which is what puts it in a tier of its own.
The test is McNemar’s at 95%, applied against the same 262 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
Accenture leads on its own, named in 173 of the 262 responses to this question (66.0%).
196 firms were named at least once across the sample. 12 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–October 1, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). IT Outsourcing for Mid-Market and Enterprise: What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/msp-midmarket-and-enterprise
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.