Our current IT provider is unresponsive. Who should we switch to?
Unhappy With Your MSP? What The Shortlist Report Finds
10 firms lead, appearing in 4.7–10.6% of 85 AI responses. The sample cannot separate them, so we do not pretend it can.
No clear leader
No single firm dominates this question. Ten come up regularly and they specialise in different things, so the firm worth calling is the one that fits your situation rather than whoever sits highest.
TeamLogic IT9 of 85
Provides managed IT, cybersecurity, and cloud services for businesses seeking ongoing technology support.
CMIT Solutions6 of 85
Managed IT, cybersecurity, backup, and consulting through a network of local offices for small/midsize businesses.
ATCOS Consulting5 of 85
Bit by Bit5 of 85
Offers network monitoring, disaster recovery, cloud migration, and 24/7 help desk support.
Corporate Technologies5 of 85
Offers managed IT, help desk, network management, cybersecurity, backup and cloud services to SMBs and mid-market.
+5 more, tiedin the table
Based on 85 ChatGPT responses to this question, collected August 8, 2026–August 19, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 10 firms, 4.7–10.6% | |||
| TeamLogic ITteamlogicit.comProvides managed IT, cybersecurity, and cloud services for businesses seeking ongoing technology support. | 9 of 85 | 10.6% | |
| CMIT Solutionscmitsolutions.comManaged IT, cybersecurity, backup, and consulting through a network of local offices for small/midsize businesses. | 6 of 85 | 7.1% | |
| ATCOS Consultingatcosconsulting.com | 5 of 85 | 5.9% | |
| Bit by BitOffers network monitoring, disaster recovery, cloud migration, and 24/7 help desk support. | 5 of 85 | 5.9% | |
| Corporate TechnologiesOffers managed IT, help desk, network management, cybersecurity, backup and cloud services to SMBs and mid-market. | 5 of 85 | 5.9% | |
| IT GOATitgoat.comRegional managed IT provider offering help desk, monitoring, cybersecurity, and IT planning to smaller and midmarket businesses. | 5 of 85 | 5.9% | |
| LayerCake | 5 of 85 | 5.9% | |
| Dataprisedataprise.comProvides managed IT, cybersecurity, compliance, and cloud/infrastructure services to mid-sized businesses. | 4 of 85 | 4.7% | |
| designDATAProvides managed IT and cybersecurity services to organizations in the PA/DC and Texas regions. | 4 of 85 | 4.7% | |
| Ntivantiva.comDelivers managed IT, cybersecurity, cloud, and compliance support to small and midmarket businesses. | 4 of 85 | 4.7% | |
Key findings
- No firm answers “Our current IT provider is unresponsive. Who should we switch to?” reliably in ChatGPT. The most-named, TeamLogic IT, appeared in 9 of 85 responses (10.6%) collected August 8, 2026–August 19, 2026, and 9 other firms scored close enough that the sample cannot put any of them in order.
- TeamLogic IT, CMIT Solutions and ATCOS Consulting were named most often, in 5–9 of 85 responses. All 10 firms in the leading group are listed with their counts in the table below.
- 10 firms cleared the reporting threshold on “Our current IT provider is unresponsive. Who should we switch to?” in ChatGPT as of August 19, 2026; the full table with response counts is below.
- Dataprise appears in 5 of the 15 managed IT service providers reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds TeamLogic IT, CMIT Solutions, ATCOS Consulting, Bit by Bit, Corporate Technologies, IT GOAT, LayerCake, Dataprise, designDATA and Ntiva, named in 4 to 9 of the 85 ChatGPT responses. They are grouped rather than ranked because the gaps between them are inside the margin of error at this sample size — one extra mention would reorder them, so an order would be reporting noise as a finding.
The test is McNemar’s at 95%, applied against the same 85 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
10 firms lead this question: TeamLogic IT, CMIT Solutions, ATCOS Consulting, Bit by Bit, Corporate Technologies, IT GOAT, LayerCake, Dataprise, designDATA and Ntiva. They appear in 4.7–10.6% of the 85 responses. The gaps between them are inside the margin of error at this sample size, so they are listed together rather than ranked against each other.
359 firms were named at least once across the sample. 10 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–August 19, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). Unhappy With Your MSP? What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/switching-managed-service-provider
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.