Our current IT provider is unresponsive. Who should we switch to?
Unhappy With Your MSP? What The Shortlist Report Finds
6 firms lead, appearing in 4.5–9.1% of 265 AI responses. The sample cannot separate them, so we do not pretend it can.
No clear leader
No single firm dominates this question. Six come up regularly and they specialise in different things, so the firm worth calling is the one that fits your situation rather than whoever sits highest.
Integris24 of 265
Managed IT, cybersecurity, cloud modernization, and compliance support for established SMBs.
TeamLogic IT24 of 265
Provides managed IT, cybersecurity, and cloud services for businesses seeking ongoing technology support.
Ntiva19 of 265
Delivers managed IT, cybersecurity, cloud, and compliance support to small and midmarket businesses.
Dataprise15 of 265
Provides managed IT, cybersecurity, compliance, and cloud/infrastructure services to mid-sized businesses.
Bit by Bit13 of 265
Offers network monitoring, disaster recovery, cloud migration, and 24/7 help desk support.
+1 more, tiedin the table
Based on 265 ChatGPT responses to this question, collected August 8, 2026–October 1, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 6 firms, 4.5–9.1% | |||
| Integrisintegrisgroup.comManaged IT, cybersecurity, cloud modernization, and compliance support for established SMBs. | 24 of 265 | 9.1% | |
| TeamLogic ITteamlogicit.caProvides managed IT, cybersecurity, and cloud services for businesses seeking ongoing technology support. | 24 of 265 | 9.1% | |
| Ntivantiva.comDelivers managed IT, cybersecurity, cloud, and compliance support to small and midmarket businesses. | 19 of 265 | 7.2% | |
| Dataprisedataprise.comProvides managed IT, cybersecurity, compliance, and cloud/infrastructure services to mid-sized businesses. | 15 of 265 | 5.7% | |
| Bit by BitOffers network monitoring, disaster recovery, cloud migration, and 24/7 help desk support. | 13 of 265 | 4.9% | |
| CMIT Solutionscmitsolutions.comManaged IT, cybersecurity, backup, and consulting through a network of local offices for small/midsize businesses. | 12 of 265 | 4.5% | |
| Tier 2 4 firms, 3.4–4.2% | |||
| IT GOATitgoat.comRegional managed IT provider offering help desk, monitoring, cybersecurity, and IT planning to smaller and midmarket businesses. | 11 of 265 | 4.2% | |
| LayerCake | 11 of 265 | 4.2% | |
| CompassMSPcompassmsp.comProvides managed IT support to multi-location enterprises with unified billing and localized onsite support across multiple branches. | 9 of 265 | 3.4% | |
| Corporate TechnologiesOffers managed IT, help desk, network management, cybersecurity, backup and cloud services to SMBs and mid-market. | 9 of 265 | 3.4% | |
Key findings
- No firm answers “Our current IT provider is unresponsive. Who should we switch to?” reliably in ChatGPT. The most-named, Integris, appeared in 24 of 265 responses (9.1%) collected August 8, 2026–October 1, 2026, and 5 other firms scored close enough that the sample cannot put any of them in order.
- Integris, TeamLogic IT and Ntiva were named most often, in 19–24 of 265 responses. All 6 firms in the leading group are listed with their counts in the table below.
- 10 firms cleared the reporting threshold on “Our current IT provider is unresponsive. Who should we switch to?” in ChatGPT as of October 1, 2026; the full table with response counts is below.
- Dataprise appears in 6 of the 16 managed IT service providers reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds Integris, TeamLogic IT, Ntiva, Dataprise, Bit by Bit and CMIT Solutions, named in 12 to 24 of the 265 ChatGPT responses. They are grouped rather than ranked because the gaps between them are inside the margin of error at this sample size — one extra mention would reorder them, so an order would be reporting noise as a finding.
Tier 2 holds IT GOAT, LayerCake, CompassMSP and Corporate Technologies, named in 9 to 11 of 265 responses (3.4–4.2%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
The test is McNemar’s at 95%, applied against the same 265 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
6 firms lead this question: Integris, TeamLogic IT, Ntiva, Dataprise, Bit by Bit and CMIT Solutions. They appear in 4.5–9.1% of the 265 responses. The gaps between them are inside the margin of error at this sample size, so they are listed together rather than ranked against each other.
882 firms were named at least once across the sample. 10 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 8, 2026–October 1, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). Unhappy With Your MSP? What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/switching-managed-service-provider
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.