Who are the best managed IT providers in my city?
Managed IT Providers by City: What The Shortlist Report Finds
5 firms lead, appearing in 20.0–32.7% of 55 AI responses. The sample cannot separate them, so we do not pretend it can.
No clear leader
No single firm dominates this question. Five come up regularly and they specialise in different things, so the firm worth calling is the one that fits your situation rather than whoever sits highest.
Integris18 of 55
Managed IT, cybersecurity, cloud modernization, and compliance support for established SMBs.
IT GOAT14 of 55
Regional managed IT provider offering help desk, monitoring, cybersecurity, and IT planning to smaller and midmarket businesses.
Exigent Technologies11 of 55
Provides fully managed and co-managed IT, cybersecurity, and compliance services to SMBs and regulated industries in NYC.
LeadingIT11 of 55
Provides managed IT, cybersecurity and network support for Chicago-area SMBs with 24/7 coverage.
PSM Partners11 of 55
Chicago-based MSP offering managed IT, cybersecurity, cloud, telecom, consulting, and MDR/SOC services.
Based on 55 ChatGPT responses to this question, collected August 11, 2026–August 19, 2026. Firms are counted once per response. How we measure.
The ranking
| Firm | Responses | Share | |
|---|---|---|---|
| Tier 1 5 firms, 20.0–32.7% | |||
| Integrisintegrisgroup.comManaged IT, cybersecurity, cloud modernization, and compliance support for established SMBs. | 18 of 55 | 32.7% | |
| IT GOATitgoat.comRegional managed IT provider offering help desk, monitoring, cybersecurity, and IT planning to smaller and midmarket businesses. | 14 of 55 | 25.5% | |
| Exigent TechnologiesProvides fully managed and co-managed IT, cybersecurity, and compliance services to SMBs and regulated industries in NYC. | 11 of 55 | 20.0% | |
| LeadingITgoleadingit.comProvides managed IT, cybersecurity and network support for Chicago-area SMBs with 24/7 coverage. | 11 of 55 | 20.0% | |
| PSM PartnersChicago-based MSP offering managed IT, cybersecurity, cloud, telecom, consulting, and MDR/SOC services. | 11 of 55 | 20.0% | |
| Tier 2 7 firms, 16.4–18.2% | |||
| Centerpoint ITDelivers managed IT, cybersecurity, cloud, and co-managed IT services to growing businesses in Atlanta area. | 10 of 55 | 18.2% | |
| Framework ITframeworkit.comProvides fractional CIO/CISO advisory and technology leadership for companies that don't justify full-time executives. | 10 of 55 | 18.2% | |
| Network 1 Consultingnetwork1consulting.comAtlanta-based MSP serving small-to-midsize businesses with help desk support, cloud migrations, disaster recovery, and cybersecurity services. | 10 of 55 | 18.2% | |
| TeamLogic ITteamlogicit.comProvides managed IT, cybersecurity, and cloud services for businesses seeking ongoing technology support. | 10 of 55 | 18.2% | |
| XL.netDelivers managed IT, cybersecurity, cloud and help desk services to SMBs and mid-market businesses. | 10 of 55 | 18.2% | |
| AllSafe ITallsafeit.comProvides managed IT, cybersecurity, cloud, compliance, VoIP and vCIO services to SMBs and mid-sized companies. | 9 of 55 | 16.4% | |
| CMIT Solutionscmitsolutions.comManaged IT, cybersecurity, backup, and consulting through a network of local offices for small/midsize businesses. | 9 of 55 | 16.4% | |
Key findings
- No firm answers “Who are the best managed IT providers in my city?” reliably in ChatGPT. The most-named, Integris, appeared in 18 of 55 responses (32.7%) collected August 11, 2026–August 19, 2026, and 4 other firms scored close enough that the sample cannot put any of them in order.
- Integris, IT GOAT and Exigent Technologies were named most often, in 11–18 of 55 responses. All 5 firms in the leading group are listed with their counts in the table below.
- 12 firms cleared the reporting threshold on “Who are the best managed IT providers in my city?” in ChatGPT as of August 19, 2026; the full table with response counts is below.
- CMIT Solutions appears in 4 of the 15 managed IT service providers reports published by The Shortlist Report, the widest coverage of any firm named on this page.
- No firm paid to appear in this ranking; placement cannot be bought, and the counts come from ChatGPT responses rather than from submissions.
Why the tiers fall where they do
Tier 1 holds Integris, IT GOAT, Exigent Technologies, LeadingIT and PSM Partners, named in 11 to 18 of the 55 ChatGPT responses. They are grouped rather than ranked because the gaps between them are inside the margin of error at this sample size — one extra mention would reorder them, so an order would be reporting noise as a finding.
Tier 2 holds Centerpoint IT, Framework IT, Network 1 Consulting, TeamLogic IT, XL.net, AllSafe IT and CMIT Solutions, named in 9 to 10 of 55 responses (16.4–18.2%). The sample does separate these firms from the tier above: the difference from the leading group is larger than the margin of error, which is what puts them in a tier of their own.
The test is McNemar’s at 95%, applied against the same 55 responses for every firm. The full reasoning, and what happened when we ranked one-to-N instead.
What the sample shows
5 firms lead this question: Integris, IT GOAT, Exigent Technologies, LeadingIT and PSM Partners. They appear in 20.0–32.7% of the 55 responses. The gaps between them are inside the margin of error at this sample size, so they are listed together rather than ranked against each other.
211 firms were named at least once across the sample. 12 of them cleared the threshold of 2 responses and appear above; the rest were named once and are inside the noise.
How to read this
Firms are grouped into tiers, not ranked one to fifteen. A tier holds every firm whose 95% confidence interval overlaps the leader's, which is a long way of saying the sample cannot tell them apart. Order within a tier is arbitrary — read the counts, not the position.
Share is the percentage of responses that named the firm — not a quality score. A firm scoring low here may be excellent and simply under-written about online, which is a finding about its visibility rather than its work.
The same question was asked repeatedly because AI assistants do not answer identically twice. A single response would tell you almost nothing.
What this measurement does not tell you
- It is not a quality ranking. Share reflects how much has been written about a firm online, which is what an AI assistant reads. A capable firm nobody writes about scores low here.
- It is a reading from a date range, not a permanent standing. This sample was collected August 11, 2026–August 19, 2026; models change and so do their answers.
- It covers ChatGPT only. Other assistants answer differently, and we do not extrapolate across engines we have not measured.
- Order within a tier is arbitrary. Read the counts, not the position. Why we use tiers.
Cite this report
The Shortlist Report. (2026). Managed IT Providers by City: What The Shortlist Report Finds. The Shortlist Report. https://www.shortlistreport.com/article/msp-by-city
Underlying counts: CSV · JSON. Every answer they were counted from: plain text · JSON. All reusable under CC BY 4.0 with attribution.