Firm profile
Ntiva
Ntiva was named in 5 of the 16 managed IT service providers questions measured by The Shortlist Report, appearing in 336 of the 1362 AI responses sampled across those questions (24.7%).
Ntiva is strongest on “What is the best IT company for a small business?”, where it was named in 119 of 270 responses (44.1%), placing it in tier 1 of that report.
What Ntiva is surfaced for in managed IT service providers
Based on the measured answers, Ntiva is most likely to be surfaced when buyers ask about “What is the best IT company for a small business?”, “What are the best managed IT service providers?” and “Which companies provide outsourced IT help desk support?”.
How the answers describe the firmDelivers managed IT, cybersecurity, cloud, and compliance support to small and midmarket businesses.
In this sample, Ntiva was named on 5 of the 15 managed IT service providers ranking questions measured. These are the buyer questions where it appeared most often:
- MSP small business — named in 119 of 270 responses (44.1%), tier 1.
- Managed it service providers — named in 133 of 322 responses (41.3%), tier 3.
- Outsourced it help desk — named in 54 of 270 responses (20.0%), tier 1.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
Every question in managed IT service providers
Ntiva was named on 5 of these 15 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads managed IT service providers overall: Accenture tops 2 of 15 · Integris tops 2 of 15 · Arctic Wolf tops 1 of 15 · Buchanan Technologies tops 1 of 15 · Click One MSP tops 1 of 15 · Dataprise tops 1 of 15. See all reports.
Where Ntiva was named
| Question | Tier | Responses | Share | |
|---|---|---|---|---|
| What is the best IT company for a small business? | 1 | 119 of 270 | 44.1% | |
| What are the best managed IT service providers? | 3 | 133 of 322 | 41.3% | |
| Which companies provide outsourced IT help desk support? | 1 | 54 of 270 | 20.0% | |
| Our current IT provider is unresponsive. Who should we switch to? | 1 | 19 of 265 | 7.2% | |
| Who handles backup, disaster recovery and ransomware response? | 2 | 11 of 235 | 4.7% |
What Ntiva gets named for
Across the 16 managed IT service providers questions measured, Ntiva is named most often on “What is the best IT company for a small business?” — it appears in 119 of the 270 ChatGPT responses to that question, or 44.1% of them. Its next strongest question is “What are the best managed IT service providers?”, where it appears in 133 of 322 responses (41.3%).
Ntiva clears the reporting threshold on 5 of the 16 questions. The spread matters as much as the peak: a firm named across several different questions is one an assistant reaches for generally, where a firm named on one is attached to a single specialism.
What Ntiva’s tier placings mean
On “What is the best IT company for a small business?”, Ntiva sits in tier 1 of 5, named in 119 of 270 responses (44.1%). It holds tier 1 alone: no other firm on this question was named often enough to be grouped with it, so on this question the sample does put one firm clearly ahead. 9 further firms were named on this question but fell into lower tiers, meaning the sample did separate Ntiva from them.
On “What are the best managed IT service providers?”, Ntiva sits in tier 3 of 5, named in 133 of 322 responses (41.3%). That places it below the leading group on this question, where the top firm was named in 61.5% of responses against Ntiva’s 41.3%. It shares tier 3 with CDW, which the sample cannot separate from it. 10 further firms were named on this question but fell into lower tiers, meaning the sample did separate Ntiva from them.
On “Which companies provide outsourced IT help desk support?”, Ntiva sits in tier 1 of 3, named in 54 of 270 responses (20.0%). Tier 1 does not mean it was ranked first. It means that at 270 responses, the gap between Ntiva and the most-named firm in that sample is inside the margin of error, so the two cannot be told apart. Ntiva shares tier 1 with Buchanan Technologies, Dataprise and Managed Solution, and the order they are listed in is arbitrary. 6 further firms were named on this question but fell into lower tiers, meaning the sample did separate Ntiva from them.
On “Our current IT provider is unresponsive. Who should we switch to?”, Ntiva sits in tier 1 of 2, named in 19 of 265 responses (7.2%). Tier 1 does not mean it was ranked first. It means that at 265 responses, the gap between Ntiva and the most-named firm in that sample is inside the margin of error, so the two cannot be told apart. Ntiva shares tier 1 with Integris, TeamLogic IT, Dataprise, Bit by Bit and CMIT Solutions, and the order they are listed in is arbitrary. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate Ntiva from them.
On “Who handles backup, disaster recovery and ransomware response?”, Ntiva sits in tier 2 of 2, named in 11 of 235 responses (4.7%). That places it below the leading group on this question, where the top firm was named in 14.0% of responses against Ntiva’s 4.7%. It shares tier 2 with Vortex, SAVIC Technologies, TierPoint, Agility Recovery, PCS Managed Services and Thrive, which the sample cannot separate from it.
Firms named alongside Ntiva
When ChatGPT names Ntiva, these firms most often turn up on the same questions: Dataprise (4 shared questions), Integris (3 shared questions), Accenture (2 shared questions), CMIT Solutions (2 shared questions), IBM (2 shared questions) and Thrive (2 shared questions).
That overlap is the closest thing this data holds to a shortlist: these are the firms a buyer asking the same questions is most likely to see beside Ntiva. It says nothing about which of them is the better fit.
Dataprise · Integris · Accenture · CMIT Solutions · IBM · Thrive
What this page is, and is not
- It is a count of how often AI assistants named Ntiva when asked buyer questions about managed IT service providers. Nothing here is a review, a rating, or an assessment of the firm’s work.
- Ntiva did not submit this listing, was not contacted about it, and cannot pay to change it, move up, or be removed.
- A firm named in few responses may still be excellent. Share follows what has been published about a firm online, which is what an AI assistant reads.
- Wrong details, or a firm merged with another of a similar name? We fix those.