What is HEX64 known for?

ChatGPT names HEX64 most often on the question “Which MSPs provide transparent service-level reporting?”, where it appeared in 4 of 54 sampled responses (7.4%). Across the 17 managed IT service providers questions measured by The Shortlist Report, HEX64 cleared the reporting threshold on 1.

Is HEX64 a good managed IT service provider?

This measurement cannot answer that. It counts how often ChatGPT names HEX64 when asked buyer questions, which follows how much has been written about the firm online rather than how well it works. HEX64 was named in 4 of the 54 responses sampled on the questions it appears in. A firm named rarely may still be excellent, and a firm named often may not suit a given brief.

Why is HEX64 in tier 1?

Tier 1 does not mean ranked first. It means that at the sample sizes measured, the gap between HEX64 and the most-named firm is inside the margin of error, so the sample cannot separate them. Firms sharing a tier are listed in arbitrary order.

Which firms compete with HEX64?

HEX64 appears on too few questions in this sample for a reliable overlap with other firms to be reported.

Firm profile

HEX64

HEX64 was named in 1 of the 17 managed IT service providers questions measured by The Shortlist Report, appearing in 4 of the 54 AI responses sampled across those questions (7.4%).

hex64.net · Last measured October 13, 2026 · how we measure

1 / 17Questions named in

4Responses naming it

7%Of 54 sampled

1Best tier reached

HEX64 is strongest on “Which MSPs provide transparent service-level reporting?”, where it was named in 4 of 54 responses (7.4%), placing it in tier 1 of that report.

What HEX64 is surfaced for in managed IT service providers

Based on the measured answers, HEX64 is most likely to be surfaced when buyers ask about “Which MSPs provide transparent service-level reporting?”.

How the answers describe the firmProvides 24/7 Tier 1–3 help desk including after-hours and weekend coverage, integrated into existing PSA/RMM systems.

In this sample, HEX64 was named on 1 of the 16 managed IT service providers ranking questions measured. These are the buyer questions where it appeared most often:

MSP sla reporting — named in 4 of 54 responses (7.4%), tier 1.

This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.

Every question in managed IT service providers

HEX64 was named on 1 of these 16 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.

Leader is the most-named firm on that question. The last column shows where HEX64 placed, or a dash where it was not named often enough to clear the reporting threshold. Every row links to the full report.
Question	Leader	HEX64
What are the best managed IT service providers?358 answers	Accenture61%	—
What is the best IT company for a small business?300 answers	Ntiva44%	—
Which managed IT providers specialize in regulated and compliance-heavy industries?300 answers	Dataprise32%	—
Which MSPs can support offices in multiple states?300 answers	mWave28%	—
Which managed service providers are strongest with Microsoft 365 and Azure?300 answers	Rackspace46%	—
Which companies provide outsourced IT help desk support?300 answers	Ntiva21%	—
Which managed service providers are strongest on cybersecurity?299 answers	Arctic Wolf45%	—
Which providers offer co-managed IT alongside an in-house team?299 answers	NetSys26%	—
Our current IT provider is unresponsive. Who should we switch to?295 answers	Integris9%	—
Who are the best IT outsourcing firms for mid-market and enterprise companies?292 answers	Accenture66%	—
Who handles backup, disaster recovery and ransomware response?265 answers	Sourcepass15%	—
Who manages business networks, firewalls and phone systems?265 answers	VEnterprise15%	—
Who provides IT leadership rather than just IT support?265 answers	Framework IT16%	—
Who are the best managed IT providers in my city?264 answers	Integris50%	—
Which managed IT providers have documented client results?60 answers	SDI Presence38%	—
Which MSPs provide transparent service-level reporting?54 answers	ReportingMSP17%	7% · tier 1
How much does a managed service provider cost per user?pricing · 290 answers	what firms charge	—

Who leads managed IT service providers overall: Accenture tops 2 of 16 · Integris tops 2 of 16 · Ntiva tops 2 of 16 · Arctic Wolf tops 1 of 16 · Dataprise tops 1 of 16 · Framework IT tops 1 of 16. See all reports.

Where HEX64 was named

One row per report in which HEX64 cleared the reporting threshold. Reports where it was not named often enough to clear that threshold are not listed. Each report states its own sample size and collection window.
Question	Tier	Responses	Share
Which MSPs provide transparent service-level reporting?	1	4 of 54	7.4%

What HEX64 gets named for

Across the 17 managed IT service providers questions measured, HEX64 is named most often on “Which MSPs provide transparent service-level reporting?” — it appears in 4 of the 54 ChatGPT responses to that question, or 7.4% of them.

That is the only question in this set where HEX64 cleared the reporting threshold, so its visibility is concentrated in one kind of buyer question rather than spread across the category.

What HEX64’s tier placings mean

On “Which MSPs provide transparent service-level reporting?”, HEX64 sits in tier 1 of 1, named in 4 of 54 responses (7.4%). Tier 1 does not mean it was ranked first. It means that at 54 responses, the gap between HEX64 and the most-named firm in that sample is inside the margin of error, so the two cannot be told apart. HEX64 shares tier 1 with ReportingMSP, Lexcom Systems Group, SafePoint IT, Athena IT, Aegis Softtech, Inputiv, MSP Reports, Espria and INOC, and the order they are listed in is arbitrary.

What this page is, and is not

It is a count of how often AI assistants named HEX64 when asked buyer questions about managed IT service providers. Nothing here is a review, a rating, or an assessment of the firm’s work.
HEX64 did not submit this listing, was not contacted about it, and cannot pay to change it, move up, or be removed.
A firm named in few responses may still be excellent. Share follows what has been published about a firm online, which is what an AI assistant reads.
Wrong details, or a firm merged with another of a similar name? We fix those.

All firms · All 17 reports