Firm profile
Rackspace
Rackspace was named in 3 of the 16 managed IT service providers questions measured by The Shortlist Report, appearing in 247 of the 622 AI responses sampled across those questions (39.7%).
Rackspace is strongest on “Which managed service providers are strongest with Microsoft 365 and Azure?”, where it was named in 125 of 270 responses (46.3%), placing it in tier 1 of that report.
What Rackspace is surfaced for in managed IT service providers
Based on the measured answers, Rackspace is most likely to be surfaced when buyers ask about “Which managed service providers are strongest with Microsoft 365 and Azure?”, “What are the best managed IT service providers?” and “Which managed IT providers have documented client results?”.
How the answers describe the firmOffers managed cloud and dedicated hosting support for mid-market to enterprise organizations.
In this sample, Rackspace was named on 3 of the 15 managed IT service providers ranking questions measured. These are the buyer questions where it appeared most often:
- MSP cloud microsoft AWS — named in 125 of 270 responses (46.3%), tier 1.
- Managed it service providers — named in 118 of 322 responses (36.6%), tier 4.
- MSP proven results — named in 4 of 30 responses (13.3%), tier 1.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
Every question in managed IT service providers
Rackspace was named on 3 of these 15 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads managed IT service providers overall: Accenture tops 2 of 15 · Integris tops 2 of 15 · Arctic Wolf tops 1 of 15 · Buchanan Technologies tops 1 of 15 · Click One MSP tops 1 of 15 · Dataprise tops 1 of 15. See all reports.
Where Rackspace was named
| Question | Tier | Responses | Share | |
|---|---|---|---|---|
| Which managed service providers are strongest with Microsoft 365 and Azure? | 1 | 125 of 270 | 46.3% | |
| What are the best managed IT service providers? | 4 | 118 of 322 | 36.6% | |
| Which managed IT providers have documented client results? | 1 | 4 of 30 | 13.3% |
What Rackspace gets named for
Across the 16 managed IT service providers questions measured, Rackspace is named most often on “Which managed service providers are strongest with Microsoft 365 and Azure?” — it appears in 125 of the 270 ChatGPT responses to that question, or 46.3% of them. Its next strongest question is “What are the best managed IT service providers?”, where it appears in 118 of 322 responses (36.6%).
Rackspace clears the reporting threshold on 3 of the 16 questions. The spread matters as much as the peak: a firm named across several different questions is one an assistant reaches for generally, where a firm named on one is attached to a single specialism.
What Rackspace’s tier placings mean
On “Which managed service providers are strongest with Microsoft 365 and Azure?”, Rackspace sits in tier 1 of 4, named in 125 of 270 responses (46.3%). Tier 1 does not mean it was ranked first. It means that at 270 responses, the gap between Rackspace and the most-named firm in that sample is inside the margin of error, so the two cannot be told apart. Rackspace shares tier 1 with CDW, and the order they are listed in is arbitrary. 8 further firms were named on this question but fell into lower tiers, meaning the sample did separate Rackspace from them.
On “What are the best managed IT service providers?”, Rackspace sits in tier 4 of 5, named in 118 of 322 responses (36.6%). That places it below the leading group on this question, where the top firm was named in 61.5% of responses against Rackspace’s 36.6%. It shares tier 4 with IBM, Thrive, SHI, HCLTech and Dataprise, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate Rackspace from them.
On “Which managed IT providers have documented client results?”, Rackspace sits in tier 1 of 1, named in 4 of 30 responses (13.3%). Tier 1 does not mean it was ranked first. It means that at 30 responses, the gap between Rackspace and the most-named firm in that sample is inside the margin of error, so the two cannot be told apart. Rackspace shares tier 1 with Click One MSP, SDI Presence, ACIS IT Solutions, ISSQUARED, ITSco, NetSys, PGH Networks, WUC Technologies and Accenture, and the order they are listed in is arbitrary.
Firms named alongside Rackspace
When ChatGPT names Rackspace, these firms most often turn up on the same questions: Accenture (3 shared questions), CDW (2 shared questions), Cognizant (2 shared questions), Kyndryl (2 shared questions) and SHI (2 shared questions).
That overlap is the closest thing this data holds to a shortlist: these are the firms a buyer asking the same questions is most likely to see beside Rackspace. It says nothing about which of them is the better fit.
Accenture · CDW · Cognizant · Kyndryl · SHI
What this page is, and is not
- It is a count of how often AI assistants named Rackspace when asked buyer questions about managed IT service providers. Nothing here is a review, a rating, or an assessment of the firm’s work.
- Rackspace did not submit this listing, was not contacted about it, and cannot pay to change it, move up, or be removed.
- A firm named in few responses may still be excellent. Share follows what has been published about a firm online, which is what an AI assistant reads.
- Wrong details, or a firm merged with another of a similar name? We fix those.