Firm profile
IBM
IBM was named in 13 of the 35 managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners questions measured by The Shortlist Report, appearing in 697 of the 2461 AI responses sampled across those questions (28.3%).
IBM is strongest on “What are the best NetSuite implementation partners?”, where it was named in 105 of 175 responses (60.0%), placing it in tier 3 of that report.
What IBM is surfaced for in managed IT service providers
Based on the measured answers, IBM is most likely to be surfaced when buyers ask about “What are the best managed IT service providers?”, “Who are the best IT outsourcing firms for mid-market and enterprise companies?” and “Which managed service providers are strongest on cybersecurity?”.
How the answers describe the firmManages enterprise infrastructure, hybrid cloud operations, security, and IT modernization for large organizations with complex environments.
In this sample, IBM was named on 4 of the 14 managed IT service providers ranking questions measured. These are the buyer questions where it appeared most often:
- Managed it service providers — named in 102 of 250 responses (40.8%), tier 4.
- MSP midmarket and enterprise — named in 79 of 202 responses (39.1%), tier 3.
- MSP cybersecurity — named in 66 of 209 responses (31.6%), tier 3.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
What IBM is surfaced for in Salesforce and CRM implementation partners
Based on the measured answers, IBM is most likely to be surfaced when buyers ask about “Who implements Salesforce Service Cloud and support operations?”, “Which partners integrate Salesforce with other systems?” and “Which Salesforce partners specialize in particular industries?”.
How the answers describe the firmHandles complex Salesforce integrations alongside complicated enterprise technology environments for large enterprises.
In this sample, IBM was named on 5 of the 10 Salesforce and CRM implementation partners ranking questions measured. These are the buyer questions where it appeared most often:
- Salesforce service cloud partners — named in 69 of 175 responses (39.4%), tier 2.
- Salesforce integration specialists — named in 51 of 200 responses (25.5%), tier 3.
- Salesforce partners by industry — named in 40 of 200 responses (20.0%), tier 7.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
What IBM is surfaced for in NetSuite and ERP implementation partners
Based on the measured answers, IBM is most likely to be surfaced when buyers ask about “What are the best NetSuite implementation partners?”, “Which ERP partners fit our company size?” and “Who supports an ERP after go-live?”.
How the answers describe the firmImplements SAP, Oracle, and Microsoft ERP systems for large, complex technology environments.
In this sample, IBM was named on 4 of the 8 NetSuite and ERP implementation partners ranking questions measured. These are the buyer questions where it appeared most often:
- Netsuite partners — named in 105 of 175 responses (60.0%), tier 3.
- ERP midmarket and enterprise — named in 57 of 175 responses (32.6%), tier 2.
- ERP managed services — named in 31 of 175 responses (17.7%), tier 2.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
Every question in managed IT service providers
IBM was named on 4 of these 14 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads managed IT service providers overall: Accenture tops 2 of 14 · Arctic Wolf tops 1 of 14 · Buchanan Technologies tops 1 of 14 · Dataprise tops 1 of 14 · Framework IT tops 1 of 14 · Integris tops 1 of 14. See all reports.
Every question in Salesforce and CRM implementation partners
IBM was named on 5 of these 10 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads Salesforce and CRM implementation partners overall: Accenture tops 3 of 10 · Slalom tops 3 of 10 · Coalescence tops 1 of 10 · Colby's Data Movers tops 1 of 10 · JPW Consulting tops 1 of 10 · Systep tops 1 of 10. See all reports.
Every question in NetSuite and ERP implementation partners
IBM was named on 4 of these 8 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
| Question | Leader | IBM |
|---|---|---|
| What are the best NetSuite implementation partners?175 answers | Deloitte94% | 60% · tier 3 |
| Who helps choose between ERP systems?175 answers | Panorama Consulting Group58% | — |
| Who migrates a company off QuickBooks onto a real ERP?175 answers | ScaleNorth17% | — |
| Which partners implement ERP for inventory-heavy businesses?175 answers | Anchor Group30% | — |
| Who builds ERP integrations and customisations?175 answers | Accenture34% | 15% · tier 3 |
| Who supports an ERP after go-live?175 answers | RSM33% | 18% · tier 2 |
| Our ERP project failed. Who can rescue it?175 answers | Ultra Consultants17% | — |
| Which ERP partners fit our company size?175 answers | Deloitte42% | 33% · tier 2 |
| How much does a NetSuite implementation cost?pricing · 175 answers | what firms charge | — |
Who leads NetSuite and ERP implementation partners overall: Deloitte tops 2 of 8 · Accenture tops 1 of 8 · Anchor Group tops 1 of 8 · Panorama Consulting Group tops 1 of 8 · RSM tops 1 of 8 · ScaleNorth tops 1 of 8. See all reports.
Where IBM was named
What IBM gets named for
Across the 35 managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners questions measured, IBM is named most often on “What are the best NetSuite implementation partners?” — it appears in 105 of the 175 ChatGPT responses to that question, or 60.0% of them. Its next strongest question is “What are the best managed IT service providers?”, where it appears in 102 of 250 responses (40.8%).
IBM clears the reporting threshold on 13 of the 35 questions. The spread matters as much as the peak: a firm named across several different questions is one an assistant reaches for generally, where a firm named on one is attached to a single specialism.
What IBM’s tier placings mean
On “What are the best NetSuite implementation partners?”, IBM sits in tier 3 of 7, named in 105 of 175 responses (60.0%). That places it below the leading group on this question, where the top firm was named in 93.7% of responses against IBM’s 60.0%. It shares tier 3 with PwC, Accenture and Capgemini, which the sample cannot separate from it. 9 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “What are the best managed IT service providers?”, IBM sits in tier 4 of 5, named in 102 of 250 responses (40.8%). That places it below the leading group on this question, where the top firm was named in 63.2% of responses against IBM’s 40.8%. It shares tier 4 with SHI, Rackspace, Dataprise, Cognizant and HCLTech, which the sample cannot separate from it. 3 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Who implements Salesforce Service Cloud and support operations?”, IBM sits in tier 2 of 3, named in 69 of 175 responses (39.4%). That places it below the leading group on this question, where the top firm was named in 52.6% of responses against IBM’s 39.4%. It shares tier 2 with Slalom, Capgemini, Wipro and Deloitte, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, IBM sits in tier 3 of 5, named in 79 of 202 responses (39.1%). That places it below the leading group on this question, where the top firm was named in 63.9% of responses against IBM’s 39.1%. It shares tier 3 with Wipro and HCLTech, which the sample cannot separate from it. 5 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which ERP partners fit our company size?”, IBM sits in tier 2 of 4, named in 57 of 175 responses (32.6%). That places it below the leading group on this question, where the top firm was named in 42.3% of responses against IBM’s 32.6%. It shares tier 2 with PwC, Capgemini and RSM, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which managed service providers are strongest on cybersecurity?”, IBM sits in tier 3 of 4, named in 66 of 209 responses (31.6%). That places it below the leading group on this question, where the top firm was named in 46.9% of responses against IBM’s 31.6%. It shares tier 3 with Red Canary, Secureworks and Expel, which the sample cannot separate from it. 3 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which partners integrate Salesforce with other systems?”, IBM sits in tier 3 of 3, named in 51 of 200 responses (25.5%). That places it below the leading group on this question, where the top firm was named in 43.5% of responses against IBM’s 25.5%. It shares tier 3 with Wipro, Cognizant, Capgemini, PwC, Celigo and Boomi, which the sample cannot separate from it.
On “Which Salesforce partners specialize in particular industries?”, IBM sits in tier 7 of 7, named in 40 of 200 responses (20.0%). That places it below the leading group on this question, where the top firm was named in 75.0% of responses against IBM’s 20.0%. It shares tier 7 with Attain Partners, Redpath Consulting Group and ElevateActual, which the sample cannot separate from it.
On “Which partners implement Salesforce Marketing Cloud?”, IBM sits in tier 2 of 3, named in 31 of 175 responses (17.7%). That places it below the leading group on this question, where the top firm was named in 31.4% of responses against IBM’s 17.7%. It shares tier 2 with Cognizant, Merkle, Capgemini, Coastal Consulting and MK Partners, which the sample cannot separate from it. 1 further firm was named on this question but fell into lower tiers, meaning the sample did separate IBM from it.
On “Who supports an ERP after go-live?”, IBM sits in tier 2 of 2, named in 31 of 175 responses (17.7%). That places it below the leading group on this question, where the top firm was named in 33.1% of responses against IBM’s 17.7%. It shares tier 2 with Deloitte, Accenture, Protiviti, Capgemini, Myers-Holum and NTT DATA, which the sample cannot separate from it.
On “Who builds ERP integrations and customisations?”, IBM sits in tier 3 of 3, named in 26 of 175 responses (14.9%). That places it below the leading group on this question, where the top firm was named in 34.3% of responses against IBM’s 14.9%. It shares tier 3 with Capgemini, Slalom and KPMG, which the sample cannot separate from it.
On “Who builds Salesforce reporting, dashboards and data governance?”, IBM sits in tier 3 of 3, named in 24 of 175 responses (13.7%). That places it below the leading group on this question, where the top firm was named in 29.7% of responses against IBM’s 13.7%. It shares tier 3 with Capgemini, which the sample cannot separate from it.
On “Who handles backup, disaster recovery and ransomware response?”, IBM sits in tier 1 of 2, named in 16 of 175 responses (9.1%). Tier 1 does not mean it was ranked first. It means that at 175 responses, the gap between IBM and the most-named firm in that sample is inside the margin of error, so the two cannot be told apart. IBM shares tier 1 with Sourcepass and ClearPath, and the order they are listed in is arbitrary. 7 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
Firms named alongside IBM
When ChatGPT names IBM, these firms most often turn up on the same questions: Accenture (12 shared questions), Capgemini (10 shared questions), Deloitte (9 shared questions), PwC (8 shared questions), Cognizant (7 shared questions), Slalom (6 shared questions), NTT DATA (5 shared questions) and Wipro (4 shared questions).
That overlap is the closest thing this data holds to a shortlist: these are the firms a buyer asking the same questions is most likely to see beside IBM. It says nothing about which of them is the better fit.
Accenture · Capgemini · Deloitte · PwC · Cognizant · Slalom · NTT DATA · Wipro
What this page is, and is not
- It is a count of how often AI assistants named IBM when asked buyer questions about managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners. Nothing here is a review, a rating, or an assessment of the firm’s work.
- IBM did not submit this listing, was not contacted about it, and cannot pay to change it, move up, or be removed.
- A firm named in few responses may still be excellent. Share follows what has been published about a firm online, which is what an AI assistant reads.
- Wrong details, or a firm merged with another of a similar name? We fix those.