Firm profile
IBM
IBM was named in 12 of the 41 managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners questions measured by The Shortlist Report, appearing in 1148 of the 4115 AI responses sampled across those questions (27.9%).
IBM is strongest on “What are the best NetSuite implementation partners?”, where it was named in 205 of 345 responses (59.4%), placing it in tier 4 of that report.
What IBM is surfaced for in managed IT service providers
Based on the measured answers, IBM is most likely to be surfaced when buyers ask about “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, “What are the best managed IT service providers?” and “Which managed service providers are strongest on cybersecurity?”.
How the answers describe the firmManages enterprise infrastructure, hybrid cloud operations, security, and IT modernization for large organizations with complex environments.
In this sample, IBM was named on 4 of the 16 managed IT service providers ranking questions measured. These are the buyer questions where it appeared most often:
- MSP midmarket and enterprise — named in 132 of 372 responses (35.5%), tier 4.
- Managed it service providers — named in 160 of 454 responses (35.2%), tier 4.
- MSP cybersecurity — named in 117 of 379 responses (30.9%), tier 3.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
What IBM is surfaced for in Salesforce and CRM implementation partners
Based on the measured answers, IBM is most likely to be surfaced when buyers ask about “Who implements Salesforce Service Cloud and support operations?”, “Which partners integrate Salesforce with other systems?” and “Which Salesforce partners have documented client results?”.
How the answers describe the firmHandles complex Salesforce integrations alongside complicated enterprise technology environments for large enterprises.
In this sample, IBM was named on 4 of the 12 Salesforce and CRM implementation partners ranking questions measured. These are the buyer questions where it appeared most often:
- Salesforce service cloud partners — named in 122 of 345 responses (35.4%), tier 2.
- Salesforce integration specialists — named in 86 of 370 responses (23.2%), tier 3.
- Salesforce partners proven results — named in 24 of 125 responses (19.2%), tier 4.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
What IBM is surfaced for in NetSuite and ERP implementation partners
Based on the measured answers, IBM is most likely to be surfaced when buyers ask about “What are the best NetSuite implementation partners?”, “Which ERP partners fit our company size?” and “Who builds ERP integrations and customisations?”.
How the answers describe the firmImplements SAP, Oracle, and Microsoft ERP systems for large, complex technology environments.
In this sample, IBM was named on 4 of the 10 NetSuite and ERP implementation partners ranking questions measured. These are the buyer questions where it appeared most often:
- Netsuite partners — named in 205 of 345 responses (59.4%), tier 4.
- ERP midmarket and enterprise — named in 112 of 345 responses (32.5%), tier 3.
- ERP integrations and custom build — named in 54 of 345 responses (15.7%), tier 3.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
Every question in managed IT service providers
IBM was named on 4 of these 16 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads managed IT service providers overall: Accenture tops 2 of 16 · Ntiva tops 2 of 16 · Arctic Wolf tops 1 of 16 · Dataprise tops 1 of 16 · Global IT tops 1 of 16 · Hi-Tek Data tops 1 of 16. See all reports.
Every question in Salesforce and CRM implementation partners
IBM was named on 4 of these 12 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads Salesforce and CRM implementation partners overall: Accenture tops 3 of 12 · Slalom tops 3 of 12 · 360 Quantum Solutions tops 1 of 12 · Coalescence tops 1 of 12 · Colby tops 1 of 12 · Delta Consulting tops 1 of 12. See all reports.
Every question in NetSuite and ERP implementation partners
IBM was named on 4 of these 10 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads NetSuite and ERP implementation partners overall: Accenture tops 2 of 10 · Deloitte tops 2 of 10 · Anchor Group tops 1 of 10 · ERP Success Partners tops 1 of 10 · Lightbridge tops 1 of 10 · Panorama Consulting Group tops 1 of 10. See all reports.
Where IBM was named
What IBM gets named for
Across the 41 managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners questions measured, IBM is named most often on “What are the best NetSuite implementation partners?” — it appears in 205 of the 345 ChatGPT responses to that question, or 59.4% of them. Its next strongest question is “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, where it appears in 132 of 372 responses (35.5%).
IBM clears the reporting threshold on 12 of the 41 questions. The spread matters as much as the peak: a firm named across several different questions is one an assistant reaches for generally, where a firm named on one is attached to a single specialism.
What IBM’s tier placings mean
On “What are the best NetSuite implementation partners?”, IBM sits in tier 4 of 8, named in 205 of 345 responses (59.4%). That places it below the leading group on this question, where the top firm was named in 94.2% of responses against IBM’s 59.4%. It shares tier 4 with Capgemini, which the sample cannot separate from it. 9 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, IBM sits in tier 4 of 6, named in 132 of 372 responses (35.5%). That places it below the leading group on this question, where the top firm was named in 63.7% of responses against IBM’s 35.5%. It shares tier 4 with HCLTech and Wipro, which the sample cannot separate from it. 5 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Who implements Salesforce Service Cloud and support operations?”, IBM sits in tier 2 of 5, named in 122 of 345 responses (35.4%). That places it below the leading group on this question, where the top firm was named in 47.8% of responses against IBM’s 35.4%. It shares tier 2 with Slalom and Deloitte, which the sample cannot separate from it. 6 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “What are the best managed IT service providers?”, IBM sits in tier 4 of 5, named in 160 of 454 responses (35.2%). That places it below the leading group on this question, where the top firm was named in 59.0% of responses against IBM’s 35.2%. It shares tier 4 with Integris, SHI, Rackspace and HCLTech, which the sample cannot separate from it. 3 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which ERP partners fit our company size?”, IBM sits in tier 3 of 5, named in 112 of 345 responses (32.5%). That places it below the leading group on this question, where the top firm was named in 40.9% of responses against IBM’s 32.5%. It shares tier 3 with RSM, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which managed service providers are strongest on cybersecurity?”, IBM sits in tier 3 of 4, named in 117 of 379 responses (30.9%). That places it below the leading group on this question, where the top firm was named in 44.9% of responses against IBM’s 30.9%. It holds tier 3 alone. 6 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which partners integrate Salesforce with other systems?”, IBM sits in tier 3 of 4, named in 86 of 370 responses (23.2%). That places it below the leading group on this question, where the top firm was named in 38.4% of responses against IBM’s 23.2%. It shares tier 3 with Wipro and Celigo, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Which Salesforce partners have documented client results?”, IBM sits in tier 4 of 4, named in 24 of 125 responses (19.2%). That places it below the leading group on this question, where the top firm was named in 62.4% of responses against IBM’s 19.2%. It shares tier 4 with Vantage Point, NeuraFlash, Cognizant, Capgemini and Coastal, which the sample cannot separate from it.
On “Which partners implement Salesforce Marketing Cloud?”, IBM sits in tier 3 of 4, named in 58 of 345 responses (16.8%). That places it below the leading group on this question, where the top firm was named in 27.2% of responses against IBM’s 16.8%. It shares tier 3 with Capgemini, which the sample cannot separate from it. 2 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Who builds ERP integrations and customisations?”, IBM sits in tier 3 of 4, named in 54 of 345 responses (15.7%). That places it below the leading group on this question, where the top firm was named in 32.8% of responses against IBM’s 15.7%. It shares tier 3 with Cognizant, FreedomDev, Slalom and Lightbridge ERP, which the sample cannot separate from it. 2 further firms were named on this question but fell into lower tiers, meaning the sample did separate IBM from them.
On “Who supports an ERP after go-live?”, IBM sits in tier 3 of 3, named in 54 of 345 responses (15.7%). That places it below the leading group on this question, where the top firm was named in 31.0% of responses against IBM’s 15.7%. It shares tier 3 with Techfino, Capgemini and Deloitte, which the sample cannot separate from it.
On “Who handles backup, disaster recovery and ransomware response?”, IBM sits in tier 2 of 2, named in 24 of 345 responses (7.0%). That places it below the leading group on this question, where the top firm was named in 12.5% of responses against IBM’s 7.0%. It shares tier 2 with Vortex, TierPoint, Dataprise, SAVIC Technologies, Agility Recovery, Dell and TeamLogic IT, which the sample cannot separate from it.
Firms named alongside IBM
When ChatGPT names IBM, these firms most often turn up on the same questions: Accenture (10 shared questions), Capgemini (9 shared questions), Cognizant (8 shared questions), Deloitte (8 shared questions), PwC (6 shared questions), Slalom (5 shared questions), Wipro (5 shared questions) and NTT DATA (4 shared questions).
That overlap is the closest thing this data holds to a shortlist: these are the firms a buyer asking the same questions is most likely to see beside IBM. It says nothing about which of them is the better fit.
Accenture · Capgemini · Cognizant · Deloitte · PwC · Slalom · Wipro · NTT DATA
What this page is, and is not
- It is a count of how often AI assistants named IBM when asked buyer questions about managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners. Nothing here is a review, a rating, or an assessment of the firm’s work.
- IBM did not submit this listing, was not contacted about it, and cannot pay to change it, move up, or be removed.
- A firm named in few responses may still be excellent. Share follows what has been published about a firm online, which is what an AI assistant reads.
- Wrong details, or a firm merged with another of a similar name? We fix those.