Firm profile

Capgemini

Capgemini was named in 10 of the 35 managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners questions measured by The Shortlist Report, appearing in 523 of the 1827 AI responses sampled across those questions (28.6%).

capgemini.com · Last measured September 16, 2026 · how we measure

Capgemini is strongest on “What are the best NetSuite implementation partners?”, where it was named in 105 of 175 responses (60.0%), placing it in tier 3 of that report.

Where Capgemini was named

What Capgemini gets named for

Across the 35 managed IT service providers and Salesforce and CRM implementation partners and NetSuite and ERP implementation partners questions measured, Capgemini is named most often on “What are the best NetSuite implementation partners?” — it appears in 105 of the 175 ChatGPT responses to that question, or 60.0% of them. Its next strongest question is “Which Salesforce partners specialize in particular industries?”, where it appears in 83 of 200 responses (41.5%).

Capgemini clears the reporting threshold on 10 of the 35 questions. The spread matters as much as the peak: a firm named across several different questions is one an assistant reaches for generally, where a firm named on one is attached to a single specialism.

What Capgemini’s tier placings mean

On “What are the best NetSuite implementation partners?”, Capgemini sits in tier 3 of 7, named in 105 of 175 responses (60.0%). That places it below the leading group on this question, where the top firm was named in 93.7% of responses against Capgemini’s 60.0%. It shares tier 3 with PwC, Accenture and IBM, which the sample cannot separate from it. 9 further firms were named on this question but fell into lower tiers, meaning the sample did separate Capgemini from them.

On “Which Salesforce partners specialize in particular industries?”, Capgemini sits in tier 5 of 7, named in 83 of 200 responses (41.5%). That places it below the leading group on this question, where the top firm was named in 75.0% of responses against Capgemini’s 41.5%. It holds tier 5 alone. 7 further firms were named on this question but fell into lower tiers, meaning the sample did separate Capgemini from them.

On “Who implements Salesforce Service Cloud and support operations?”, Capgemini sits in tier 2 of 3, named in 64 of 175 responses (36.6%). That places it below the leading group on this question, where the top firm was named in 52.6% of responses against Capgemini’s 36.6%. It shares tier 2 with Slalom, IBM, Wipro and Deloitte, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate Capgemini from them.

On “Which ERP partners fit our company size?”, Capgemini sits in tier 2 of 4, named in 63 of 175 responses (36.0%). That places it below the leading group on this question, where the top firm was named in 42.3% of responses against Capgemini’s 36.0%. It shares tier 2 with PwC, IBM and RSM, which the sample cannot separate from it. 4 further firms were named on this question but fell into lower tiers, meaning the sample did separate Capgemini from them.

On “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, Capgemini sits in tier 5 of 5, named in 58 of 202 responses (28.7%). That places it below the leading group on this question, where the top firm was named in 63.9% of responses against Capgemini’s 28.7%. It shares tier 5 with Tata Consultancy Services and CDW, which the sample cannot separate from it.

On “Which partners integrate Salesforce with other systems?”, Capgemini sits in tier 3 of 3, named in 45 of 200 responses (22.5%). That places it below the leading group on this question, where the top firm was named in 43.5% of responses against Capgemini’s 22.5%. It shares tier 3 with IBM, Wipro, Cognizant, PwC, Celigo and Boomi, which the sample cannot separate from it.

On “Who supports an ERP after go-live?”, Capgemini sits in tier 2 of 2, named in 31 of 175 responses (17.7%). That places it below the leading group on this question, where the top firm was named in 33.1% of responses against Capgemini’s 17.7%. It shares tier 2 with Deloitte, Accenture, Protiviti, IBM, Myers-Holum and NTT DATA, which the sample cannot separate from it.

On “Which partners implement Salesforce Marketing Cloud?”, Capgemini sits in tier 2 of 3, named in 27 of 175 responses (15.4%). That places it below the leading group on this question, where the top firm was named in 31.4% of responses against Capgemini’s 15.4%. It shares tier 2 with Cognizant, Merkle, IBM, Coastal Consulting and MK Partners, which the sample cannot separate from it. 1 further firm was named on this question but fell into lower tiers, meaning the sample did separate Capgemini from it.

On “Who builds ERP integrations and customisations?”, Capgemini sits in tier 3 of 3, named in 24 of 175 responses (13.7%). That places it below the leading group on this question, where the top firm was named in 34.3% of responses against Capgemini’s 13.7%. It shares tier 3 with IBM, Slalom and KPMG, which the sample cannot separate from it.

On “Who builds Salesforce reporting, dashboards and data governance?”, Capgemini sits in tier 3 of 3, named in 23 of 175 responses (13.1%). That places it below the leading group on this question, where the top firm was named in 29.7% of responses against Capgemini’s 13.1%. It shares tier 3 with IBM, which the sample cannot separate from it.

Firms named alongside Capgemini

When ChatGPT names Capgemini, these firms most often turn up on the same questions: Accenture (10 shared questions), IBM (10 shared questions), Deloitte (9 shared questions), PwC (8 shared questions), Cognizant (6 shared questions), Slalom (6 shared questions), Wipro (4 shared questions) and Infosys (3 shared questions).

That overlap is the closest thing this data holds to a shortlist: these are the firms a buyer asking the same questions is most likely to see beside Capgemini. It says nothing about which of them is the better fit.

Accenture · IBM · Deloitte · PwC · Cognizant · Slalom · Wipro · Infosys

All firms · All 35 reports