Firm profile
Kyndryl
Kyndryl was named in 3 of the 16 managed IT service providers questions measured by The Shortlist Report, appearing in 379 of the 854 AI responses sampled across those questions (44.4%).
Kyndryl is strongest on “What are the best managed IT service providers?”, where it was named in 184 of 322 responses (57.1%), placing it in tier 2 of that report.
What Kyndryl is surfaced for in managed IT service providers
Based on the measured answers, Kyndryl is most likely to be surfaced when buyers ask about “What are the best managed IT service providers?”, “Who are the best IT outsourcing firms for mid-market and enterprise companies?” and “Which managed service providers are strongest with Microsoft 365 and Azure?”.
How the answers describe the firmManages large-scale enterprise infrastructure, cloud, networks, and mainframe operations for large enterprises.
In this sample, Kyndryl was named on 3 of the 15 managed IT service providers ranking questions measured. These are the buyer questions where it appeared most often:
- Managed it service providers — named in 184 of 322 responses (57.1%), tier 2.
- MSP midmarket and enterprise — named in 140 of 262 responses (53.4%), tier 2.
- MSP cloud microsoft AWS — named in 55 of 270 responses (20.4%), tier 3.
This describes when the firm is surfaced, not whether it is the right firm to hire. The sample measures recommendation visibility, not client outcomes.
Every question in managed IT service providers
Kyndryl was named on 3 of these 15 ranking questions. The rest are questions buyers ask that it did not come up for — with whoever did.
Who leads managed IT service providers overall: Accenture tops 2 of 15 · Integris tops 2 of 15 · Arctic Wolf tops 1 of 15 · Buchanan Technologies tops 1 of 15 · Click One MSP tops 1 of 15 · Dataprise tops 1 of 15. See all reports.
Where Kyndryl was named
| Question | Tier | Responses | Share | |
|---|---|---|---|---|
| What are the best managed IT service providers? | 2 | 184 of 322 | 57.1% | |
| Who are the best IT outsourcing firms for mid-market and enterprise companies? | 2 | 140 of 262 | 53.4% | |
| Which managed service providers are strongest with Microsoft 365 and Azure? | 3 | 55 of 270 | 20.4% |
What Kyndryl gets named for
Across the 16 managed IT service providers questions measured, Kyndryl is named most often on “What are the best managed IT service providers?” — it appears in 184 of the 322 ChatGPT responses to that question, or 57.1% of them. Its next strongest question is “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, where it appears in 140 of 262 responses (53.4%).
Kyndryl clears the reporting threshold on 3 of the 16 questions. The spread matters as much as the peak: a firm named across several different questions is one an assistant reaches for generally, where a firm named on one is attached to a single specialism.
What Kyndryl’s tier placings mean
On “What are the best managed IT service providers?”, Kyndryl sits in tier 2 of 5, named in 184 of 322 responses (57.1%). That places it below the leading group on this question, where the top firm was named in 61.5% of responses against Kyndryl’s 57.1%. It shares tier 2 with NTT, which the sample cannot separate from it. 12 further firms were named on this question but fell into lower tiers, meaning the sample did separate Kyndryl from them.
On “Who are the best IT outsourcing firms for mid-market and enterprise companies?”, Kyndryl sits in tier 2 of 6, named in 140 of 262 responses (53.4%). That places it below the leading group on this question, where the top firm was named in 66.0% of responses against Kyndryl’s 53.4%. It shares tier 2 with Cognizant and NTT, which the sample cannot separate from it. 8 further firms were named on this question but fell into lower tiers, meaning the sample did separate Kyndryl from them.
On “Which managed service providers are strongest with Microsoft 365 and Azure?”, Kyndryl sits in tier 3 of 4, named in 55 of 270 responses (20.4%). That places it below the leading group on this question, where the top firm was named in 46.3% of responses against Kyndryl’s 20.4%. It shares tier 3 with Insight, Deloitte, Avanade and Cognizant, which the sample cannot separate from it. 1 further firm was named on this question but fell into lower tiers, meaning the sample did separate Kyndryl from it.
Firms named alongside Kyndryl
When ChatGPT names Kyndryl, these firms most often turn up on the same questions: Accenture (3 shared questions), Cognizant (3 shared questions), CDW (2 shared questions), Dataprise (2 shared questions), DXC (2 shared questions), HCLTech (2 shared questions), IBM (2 shared questions) and NTT (2 shared questions).
That overlap is the closest thing this data holds to a shortlist: these are the firms a buyer asking the same questions is most likely to see beside Kyndryl. It says nothing about which of them is the better fit.
Accenture · Cognizant · CDW · Dataprise · DXC · HCLTech · IBM · NTT
What this page is, and is not
- It is a count of how often AI assistants named Kyndryl when asked buyer questions about managed IT service providers. Nothing here is a review, a rating, or an assessment of the firm’s work.
- Kyndryl did not submit this listing, was not contacted about it, and cannot pay to change it, move up, or be removed.
- A firm named in few responses may still be excellent. Share follows what has been published about a firm online, which is what an AI assistant reads.
- Wrong details, or a firm merged with another of a similar name? We fix those.